We were originally set to pick up in Milwaukee, but once we arrived, they told us they didn't have the equipment we had reserved. The Milwaukee location is understaffed, but the two workers were fantastic. We reserved a 20' truck and a car trailer. We arrived at the pick-up location, waited in line for 30 minutes, and then we were told the location didn't have what we had reserved. The two workers helped us find another truck and trailer at other WI locations after about 30 minutes of sitting with them - I'm grateful for their dedication to helping us. They were able to get in touch with the Oconomowoc location, so a 26' truck would be reserved for us to grab it, without being charged extra for a larger truck. My spouse and I ended up having to divide and conquer. He drove 45 minutes south to get a toy hauler, and a friend drove me 40 minutes west to get a 26' truck in Oconomowoc. The Oconomowoc location was great - It was easy to grab the truck and head out, which was much appreciated after the morning we had. For a company of its size, UHaul needs to do a lot better with reservations. We showed the Milwaukee worker that we were at the correct pick-up location, and he said, "That's your preferred location, not necessarily where you'll pick up the truck and trailer"... ridiculous. Oconomowoc was great. UHaul is a pain.
Emily M
Customer Reviews for Oconomowoc Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pickup location was a little far at an hour drive. Would like to had a pickup closer.
ROGER BGreat experience. Great place to rent from.
James KTill next time
JASON JProcess was so easy and the van was in perfect condition. Location is also right next to a gas station so that made it super easy to fuel up and drop off. The app is easy and intuitive and the checkout process was so simple - even though we were after hours!
Michelle STerrific! Not my first rental and I have a few more to come. Great doing business with them.
MICHAEL DEverything is flawless
SHAY HOnly popped in to drop off keys. Quick and easy
THOMAS DKeep up the great customer service.
RICK TVery fast and friendly accurate price and good quality service
MICHAEL MAlways great service!!
Dale Hexcellent customer service
RALPH EReceived Excellent service On pick and return. Best U-haul in the area.
RICK TIt was not open and there was no one to help even though during normal business hours. This isn't necessarily a problem, just can't rate them on facility and people when I didn't see either.
JOHN KDean at the Oconomowoc U-Haul store made our truck rental experience easy & efficient ~ he had the truck we needed when we needed it! We have rented from him before & it’s always a great experience!!!
ROBERT EAlways use this location, and he doesn’t make me use the Ap~! U-Haul, you need to get it together with your app. It is terrible.
DAVID KNothing! We had a great experience!
Craig SDean is great!
TODD WWas greeted promptly and he listened to my concerns about the check engine light.
ARDEN BExcellent service.
ROBERT AFriendly, prompt service. The only glitch was the inability to complete the initial inspection d/t no internet connection on location and then it timed out.
CAROLYN OFantastic experience! Extremely easy pick up and drop off. Very helpful/ friendly staff.
ROBERT SWe returned after hours and the notes and signage clearly labeled how to return keys/contract/vehicle.
DEBRA LGood equipment and good dealer. Too many emails and small print to read. Reduce the things the customer has to do regarding notifications and returns.
RICHARD JAlways happy with this dealer. Dean is great!
CRISOSTOMO RThere was No ramp on the truck
JANE POutstanding service. Thank you.
NICOLE RRipped off .......all accordingly to your policy.
JOEL KNo need for improvement, everything was excellent. Made the reservation on-line, met with Dean and he got me checked in and showed me to the trailer. I was hooked up and on my way within minutes. The return was easy also. Had a few issues with the U-haul app loading, but again Dean had me checked in quickly. Great location. I will rent from them again.
Steven KAgain the app did not work to drop off the truck, but the facility was helpful the next day when we called to verify that they had the truck.
LINDA BClosed prior to advertised time. Did not meet personnel
Ronald CThe owner has always been very helpful. There were some slight issues with the U-Haul App on pick up.
KELLY KYour uhaul app does not give feedback when something is wrong. I had to enter, and re-enter, info multiple times before it would accept anything. I was one more entry away from leaving when it FINALLY accepted my data
STEVEN BMake sure your infrastructure can handle all the rentals on weekends. It sounds like your system struggles during peak times.
TIMOTHY RDean was helpful in my choice of truck vs trailer and which size. I had to cancel one reservation and he took care of this promptly
MARY OExcellent customer service!
ANGELA MThere was no walk-around to review condition of the equipment before leaving with the truck.
KENNETH Mvery friendly location👍🏻
Dzmitry HEasy process, very helpful
Candace DI filled the tank up with almost 6 gallons of gas and drove 11 miles. Then the employee told me when I returned the truck it was 7/8’s full and I could’ve filled it to that level. I wasn’t told that until I returned the truck. Kind of annoying
BEN P