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Rob O
Customer Reviews for OCR Equipment & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A $300 cleaning fee was added my knowledge after I had the vehicle professionally cleaned, the cleaning fee was twice the cost of rental. A disgrace
Meriel PAlthough OCR can not help the poor cellular service at their location, to make the App check in process work much better, a limited access guest wifi that they could provide clients with the login details for via phone phone or email the day before pickup, perhaps could be provided to use in order to ensure the check in process goes much smoother than it did for me.
Joshua FOCR is a great location. Staff is helpful and takes the time to assist the customers. No other comments.
JODY DI booked my U-Haul on line to be picked up in Bayers lake, Halifax. The day before I was informed there was not going to be one there and I had to drive two hours one way to pick one up. Thank you for wasting four hours of my life and half a tank of my gas. I asked if it could be delivered to the location I booked it for and was told that was not possible. Clearly no one there values customer time as it’s not my responsibility to have a U-Haul available for where my booking was scheduled for. Absolute joke. Never recommending or using U-Haul again. Thanks again for washing my time and money. Appreciate it. The person at OCR was amazing props for her. The rest of you absolutely suck.
SCOTTY JAbsolutely nothing. Again customer service was outstanding. Ashley , Leanne and everyone. Thankyou so much.
Allison NGreat spot for pick up & drop off. Awesome staff too.
TIMOTHY EI was very disappointed in Uhaul overall. I booked a 6x12 enclosed trailer a week in advance to move content from a house due to a death. I was called the day before and was told that I could pickup the trailer at another location 3 hrs away from where I was located. Since 6 hrs of going to get the trailer and binging it back wasn't an option I was told that I could get another smaller trailer at the location that I booked the original trailer at. When picking up smaller trailer it wasn't ready and was stuck in the snow and ice and needed a fork lift to get it out. The overall experience cost me a lot more money to store contents and will require me to travel 16 hrs to go back and get another trailer to get remaining contents to bring back.
STEPHEN ROCR in oakhill Nova Scotia always has the best uhaul service, I rent often from them and the service is always top notch
GARRETT LEverything was great with the rental except the snow storm we ran into in Truro on Saturday at lunch time.
STEPHEN HVery satisfied
MARSHALL JSatisfied
TEENA MGreat customer service
ELAINA LAgain absolutely nothing. Excellent customer service
CHRISTOPHER BExcellent personnel.
SEAN EGreat service when dropping truck off
Jan Sconvenient and easy
SHANNON MUHaul needs to put more trucks on the road, especially 26 ft trucks. Always seems to be a shortage in this area. The $50 guarantee doesn't help at all when you have a reservation and then get a call from UHaul stating there's no trucks available and you have to move.
MICHAEL NGood services over there, explained the details
CHANGLIN WThe tongue weight of the 12’ cargo trailer is exceptionally heavy. These trailers should be equipped with a jack.
ROBERT STrain customer rep
FERNAND LWhen we pick up the truck it was dirty and was charged $20 just because there was an empty bag we forgot in the back.
Melanie CThe young man who served me was very nice and professional. I was, however, shocked at the final cost of renting for a day.with all the miles and insurance added. UHaul should allow a half day rental. Highway robbery.
ROBIN CI have no complaints throughout the entire renting experience. Everything went smooth from start to finish. The only suggestion I could have would be to have a KM buffer for distance travelled before charging excess mileage (maybe 10-15km) as It's difficult to guess" exactly" how many KM you will travel during the rental from start to finish.
DWIGHT LStaff helpful. I’d use this service again.
JOHANNA CTruck braking system did not function properly.
MICHAEL NParking lights was not working. They exchange the trailer for another one
MARC DBrought back the 15 foot truck a day ago arly and wasnt given back the day owed back to me And as told it doesnt apply Won't be renting again
BURTON BI was charged an extra day rental because I returned it at 1:30 instead of before 10:30 am. I wasn’t told that I had to return it before 10:30am, just that I had to return it on the 11th. Also was charged a cleaning fee. The trailer was very clean, in fact was in the same shape as when I rented it. The attendant already printed off these extra charges before even discussing them with me. I feel like these charges were just a cash grab and won’t deal with them again.
GLEN LConsider anti skid material on the floor of the truck. It was very slippery in the cold with snow.
JOSEPH AKeep the trucks full up of gas, so that when the customer returns the truck it is not so hard to guess how much in $$ to bring it up to how full or not the tank was when you picked up the truck. Our truck only had 1/4 tank of gas upon pick up, when we took it back we returned it with almost 1/2 tank (its too hard to estimate with a tank of that size. It would be easier for all if it were full upon pick-up and return full. Also, who wants to pick up a truck and immediately search for a gas station to fill or add fuel.
GARY CThe location didn't have any cell service so it was difficult to drop the truck off at a closed location
James WFriendly helpful service.
BRIAN MRefund me for items not supplied but I had to pay for!
Peter RI had a 26-foot truck booked at Fabulous Finds (Hebbs Cross, Nova Scotia) to pick up at 10 am on September 22, 2024. The truck was supposed to be waiting for me. As I pulled into the yard, no truck. The representative at Fabulous Finds contacted U-Haul and the representative when he checked, he was informed there wasn't even a truck available in the province (poor business). So he suggested that I drive from Hebbs Cross to Wyse Road in Dartmouth to pick up a 26-footer. He offered me a $50 voucher for my inconvenience, which round trip is 4 hours and the $50 voucher wouldn't even cover the gas one way (poor business). I declined on his offer. I had 6 people hired to help with the moving and no truck. So checking further he informed me that a 20-footer was available at OCR in Oakhill on Monday morning at 8 am, which I did reserve. Upon arrival at 8 am at OCR there was a 26-footer in the yard. I checked with OCR personnel and she said that the truck was available for Monday, September 23, so I did receive the truck and we got moved on the 23rd. OCR personnel were excellent to deal with and I would recommend them. U-Haul rentals need to change some of their policies, regulations, and their consideration toward the customer. Also, I feel that U-Haul needs more competition so they improve their standards. Thank you for your time. A reply to this email would be much appreciated.
PHILIP CIt was all good. I called the number on my email to change the drop off location as I did not know that Bridgewater had a u-haul location and the person was very accommodating. All round from start to finish it was a good experience.
BRIAN-JAMES PEasy to deal with and a smooth checkin process - thank you!
LUKE AEverything is good.
JOHN RThe trailer could have been cleaner as I had to sweep. It out before use. Mechanically fine. Ali was great in dealing with the issues. Also, as U-Haul move my reservation to outside of Halifax, NS to a rep dealer, I had paid for a trailer hitch that is handled differently by the dealer which delayed my picking up the trailer for them to resolve the issue.
R CCustomer service was better than last time, but still lots of room for improvement.
Jochen SThe young lady that booked us in was amazing! Made us feel like family...every company needs a person like her!
NICK GFast and friendly service. Easy location to get to.
TIMOTHY MRental truck was not cleaned up inside at all. Kind of disgusting.
Brandon LNot the most pleasant rental experience; 1. The interior of the cab had not been cleaned in some time. A previous renter had spilled coffee all over the cup holders and the floor. The steering wheel was sticky from coffee?? 2. The cargo area had not been swept and I found a food wrapper stuck in the wooden tie rail (quite visible), with a best before date of Aug 21, 2021!!!! 3. The right front turn signal bulb was burned out which I reported upon returning the vehicle. My 'reward' - I WAS CHARGED $20 AS A BREAKDOWN CHARGE AS THE VEHICLE WAS NOT IN THE SAME CONDITION AS I RENTED IT. OCR Equipment & Rentals would not do anything and said I should take it up with U-Haul. Lesson learned; if I ever rent from you I won't report any issues with the equipment. A less than satisfied customer!
Peter KGoogled uhaul Oakhill for dropoff location. Result is wrong address. Actual address is on opposite side of street 1 mile plus from google.
Terence FA very good experience.
jon cIt would be helpful if the trailer had a Jack stand so you could unhook it from your vehicle while you were loading it
Dawn SShe was very busy but very helpful.
MIKE Hthe van that i was given was full of dust and dirt inside the worst u haul truck i have ever rented, then i was charged for someone else mess i had to go buy a tarp to put on the cargo floor because i was moving mattress and chairs i always recommend u haul but not anymore,
GARY CStaff (Allie) was excellent!! Very friendly and knowledgeable
stuart gWe are cleaned the vehicle before the return, but they still charged 25$ extra for the cleaning.
Jijo JThey hit me with a cleaning charge when it was as clean as it was when I collected it. Not happy. I hired 2 trucks yet one got the charge and one didn’t. As well as one got $30 fuel charge and the other didn’t. Seems they can charge you whatever they want when you’ve left. Bad service and sneaky service. I want a refund of those items.
craig wAlways enjoy dealing with this location very friendly staff.
Darren W