Customer Reviews for OCR Small Engines
(U-Haul Neighborhood Dealer)

342 reviews

9265 Hwy 431 S   Owens Crossroads, AL 35763

(256) 725-7119

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 725-7119

9265 Hwy 431 S
Owens Crossroads, AL 35763

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Katie W. 
Rating:
4.0

The pick-up area is quite muddy.

Michael P. 
Rating:
2.0

Office was full of smoke and the trailers are stored in a yard full of mud. The first trailer was malfunctioning and the attendant was not helpful or personable.

Scott M. 
Rating:
5.0

Everyone was helpful,easy to deal with,especially when I couldn't back up the trailer.

walter M. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Conan E. 
Rating:
5.0

Had exactly what I needed, were very helpful and friendly, mission completed well within my planning timelines.

Albert P. 
Rating:
5.0

Customer did not leave a comment.

john T. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

Excellent service

Jey Paula G. 
Rating:
4.0

Change all trailer safety hooks to crab-claw style hooks that properly fit modern factory-installed hitches and conform to modern safety standards. Open hooks are a failure waiting to happen.

James G. 
Rating:
5.0

Customer did not leave a comment.

clayton S. 
Rating:
4.0

I didn't want to drive an extra 25 miles to pick up and return. There were places much closer to me.

Pamela J. 
Rating:
4.0

Customer did not leave a comment.

Ava C. 
Rating:
3.0

Local was great. Your process to rent by phone is one of the worst I have encountered. Exceedingly long hold times,weary employees, was very frustrating. On line requires an account even to cancel thus you have a 30 minute hold time with annoying messages playing in your ear over and over. You can do better.

DWAYNE K. 
Rating:
5.0

Customer did not leave a comment.

ERIC T. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
2.0

I was not notified that my reservation changed until I showed up. Only to find out that it had been moved to another location. I was told by U-haul rep that I would not be charged for overage because the new location was going to be 12 miles down the road adding more than the alloted miles. However, I was charged for the overage. I have rented 3 times a year to move my college age child but I will never rent from u-haul again!

Susan H. 
Rating:
5.0

Customer did not leave a comment.

wade B. 
Rating:
3.0

Customer did not leave a comment.

Randy B. 
Rating:
1.0

When I scheduled my pickup for the truck I was sent a confirmation with the address of pickup. When I arrived at the location for pickup I was told that the store was only for dropping off trucks. I was then redirected to a location that was 15 miles away. Once I picked up the truck I was never told that this location was a one way so after moving all day I was told at my local U-Haul I would have to return the truck to the location we picked it up at. So I had to drive back a extra 50 miles which was basically an extra $50 because no one explained it was a one way rental.

Katherine T. 
Rating:
5.0

Customer did not leave a comment.

Michael C K. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
1.0

The equipment was fine. It met my needs. U-Haul as a company is what I'm struggling with. I was charged another full day for a rental on a 4 x 8 trailer for being one hour late on a rental. I drove through severe thunderstorms for 2 and half hours to return the trailer on time. Once arriving at the return I stood in line for more than 20 minutes to return the trailer which counted towards my time out. I'm glad a local business is doing well, but in fairness to your customers, don't count that wait time against rental time out. Would I recommend this location to a friend? Not if they can't work with repeat customers who, in good faith, try to do the right thing to return rental equipment safely but are inhibited by bad weather and slow business. It's very disappointing.

Philip S. 
Rating:
5.0

Everything was just fine.

larry M. 
Rating:
5.0

Customer did not leave a comment.

Randy N. 
Rating:
1.0

The truck should be ready to drive out. It was in a very muddy location and I had to back it to the door so they could load my moving blankets. That should have been done before I got there Very smelly store. Like a HUGE ashtray

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

Michael C K. 
Rating:
5.0

Customer did not leave a comment.

birdie E. 
Rating:
5.0

Although tow dolly was clean, and all straps, chains, and lights worked fine. But dolly was very rough towing behind my vehicle had light vibrations un-loaded, but after loading the car on it it had severe vibrations on dolly axle. Looking at the tires on the dolly, both had very uneven wear and had no balancing weights on the rims. I used to work for U Haul Maintenance years ago mounting tires on all types of units & balancing as well. Did U Haul quit balancing to cut costs?

James R. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The cab and windshield of the uhaul was very dirty. Muddy

Pam H. 
Rating:
4.0

They drop off location was a muddy bog and there was no clear markings to show where to drop off.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
3.0

Only problem I had was the drop off was 20+ miles from my house

DAVID C. 
Rating:
5.0

They were real nice and friendly....and explained everything

Rickey S. 
Rating:
5.0

So much more enjoyable than the other U-Haul facilities in town The Staff is friendly and does not make me wait! Equipment is in good shape and very supportive in checking in and out.

Randy N. 
Rating:
3.0

Used app to deliver

Dave R. 
Rating:
2.0

Online did not work , was charged after hours $20 fee which was not explained before my rental.

Lester B. 
Rating:
1.0

I rented a trailer on Friday for a Sunday return. During the online check out process and in person pick-up it was never mentioned that I would be charged $20 for returning the equipment on Sunday. I don't appreciate Uhaul not annotating the Sunday return while making the online reservation or the rental location not mentioning it. I basically got charged $20 for nothing. I will never rent from this location again.

William A. 
Rating:
5.0

Great place, friendly people, would recommend.

BRETT M. 
Rating:
5.0

Customer did not leave a comment.

Lon O. 
Rating:
5.0

Very pleased with service at this location...particularly the availability of different of many sizes of vans and trailers.

David Z. 
Rating:
4.0

Really nothing-our experience was great.

John F. 
Rating:
4.0

Good people...turning the trailer back in with the app saved me money because it was a holiday

leapon L. 
Rating:
5.0

Great people ! Easy to work with !

Charles H. 
Rating:
3.0

My pickup location was changed. When I arrived on the pickup morning they told me my pickup had been moved nearly 20 miles away. When I arrived there they did not have the 15' truck I reserved. They gave me a 26' truck instead which could not make it down the driveway I had to use to load. Which was why I reserved a 15' truck. I made the reservation 2 months in advance. TERRIBLE SERICE FROM U-HAUL! THE WORST! But not the fault of this particular location. MASSIVE CORPORATE FAILURE.

Timothy M. 
Rating:
5.0

Every aspect of the rental was great, except. I rented 6 blankets but did not even open the plastic bag the were contained within. I did anticipate a $6.00 refund as I did not use them. I did not bring up this issue with the local Uhaul contractor as it seemed petty to grouse over $6.00. But! You folks at corporate could review this situation and make a judgment call as to future non use of blankets?

Kim O. 
Rating:
5.0

No issues. Great experience.

Joe R. 
Rating:
5.0

They are really nice and helpful here!!

Jessica S. 
Rating:
4.0

Customer did not leave a comment.

Gary K. 
Rating:
2.0

We found this location on the U-haul website. I made a reservation but the location ignored the reservation and charged me 2 times what was listed on the site. I feel like he took advantage of us since we had to move that day. I will never recommend this location. As a matter of fact I have let the local military base, Redstone Arsenal, know about this business.

brenton B. 
Rating:
3.0

Customer did not leave a comment.

Aryanna H. 
Rating:
5.0

I have an issue with Uhaul self check in. It is not obvious how to close out the rental if the drop off location is closed and you return it before the contracted due date/time. I followed instructions and the only thing I could do is send an email to the drop off location to let them know I dropped it off on time .... then uhaul sends me a recipt for 20.00. I refuse to pay it. Recommend you fix your website to make it more user friendly on how to officially close out a rental on line. Make the on line close out process as easy as filling out this survey and I will have no problem in the future.

CHARLES R. 
Rating:
5.0

Nothing, they were very helpful and got me set up quickly. Easy peasy...japanesey?

Jared C. 
Rating:
4.0

Customer did not leave a comment.

Allan W. 
Rating:
5.0

No comments

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Megan H. 
Rating:
5.0

Its perfect

bryan M. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
1.0

Again. Extremely out of the way. And then Uhaul charged me for extra mileage.

Wendy D. 
Rating:
4.0

no comment.

Theodore D. 
Rating:
4.0

All Good was easy

barry P. 
Rating:
5.0

The App was a pain to use took quite a lengthy process to complete. I did not like renting this way

Lee D. 
Rating:
4.0

Customer did not leave a comment.

Theodore D. 
Rating:
3.0

Customer did not leave a comment.

Victoria W. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Anthony E. 
Rating:
5.0

Customer did not leave a comment.

EDWIN I. 
Rating:
4.0

Customer did not leave a comment.

william K. 
Rating:
3.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Casey L. 
Rating:
5.0

Great guys at that location. I was in and out very quickly and the trailer was like new. Everything worked out great.

John G. 
Rating:
5.0

Customer did not leave a comment.

Randy N. 
Rating:
4.0

Great staff!

Randy N. 
Rating:
5.0

Customer did not leave a comment.

JEFF T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Communication issue occurred with regard to additional items that I rented (blankets and appliance dolly). Items were not in truck when I picked up, I didn't check for them (shame on me), had to drive all the way back. Owner of facility said that items were not on his load-out list, that I must have added them as a modified order. I had not added them after the fact; they were part of my original order. This cost me at least 10 miles of driving and an hour of time.

Christopher B. 
Rating:
3.0

Customer did not leave a comment.

kathy M. 
Rating:
5.0

Customer did not leave a comment.

Carl L. 
Rating:
5.0

Great customer service experience

stan E. 
Rating:
2.0

Tires were worn and tread was questionable. Trailer was rusted and should be retired.

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Marguerite M. 
Rating:
4.0

The service was fine, including the installation and availability of the trailer I reserved ... keeping in mind this was Christmas Eve. The site was a bit far from my home, but it was not exceptionally inconvenient. I'd have no hesitation to use it again.

William L. 
Rating:
5.0

Customer did not leave a comment.

Wade B. 
Rating:
4.0

Customer did not leave a comment.

Harold B. 
Rating:
3.0

Customer did not leave a comment.

Mitchell B. 
Rating:
4.0

Customer did not leave a comment.

Bradylee G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Very friendly staff.

Lydia G. 
Rating:
5.0

Great service

Lawrence R S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
1.0

Computer was not accessible by employee. Manager was called and he processed me online. Was given no paperwork because of computer. Vehicle gas gauge showed less than 3/4 tank of gas. Informed employee and she stated that it was returned that way and the contract would reflect that it was less than 3/4 tank. I asked her to visually inspect the vehicle and she told me she knew my statement was true and it would show that in the contract. Upon returning the vehicle a day early I was told that the vehicle gas gauge was logged in at full 3/4 tank of gas. I disputed that claim but told employee to complete the transaction and i would deal with Uhaul. I sent a more detailed email to customer service and hope this can be resolved soon.

JOEY D. 
Rating:
1.0

I asked them to make sure tires had good treads and proper inflation, one tire was bald. Employee was rude, looked hungover or drunk...eyes were red. I would never go back to that location again, nor would I recommend them.

Vickie P. 
No reviews have been submitted for this location.

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