Easy to rent from you guys.
Garland F
Customer Reviews for Ol Kentucky Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It looks like a furniture store.
Malikah MLady that rented to me was very helpful and nice.
OWEN SThe lady was very helpful and pleasant to work with. The only thing was the U-Haul service was giving her problems logging on and she had to call U-Haul and do my reservation over the phone.
Bernice BMichelle was awesome, VERY helpful when I needed to switch equipment!
Gary MEasy hookup and had the correct trailer size, for last minute rental.
gary gJust a drop off
David CEnsure locations are open as per your website; weed out unprofessional dealers, train customer service reps to be more courteous, make sure your app recognizes return locations
Craig NNothing great service
patrick jNice trailer and wonderful service
marvin lLot higher rates than you think
Bobby CWas not open at the time I dropped off.
misael EWhat a friendly place!! The people are great!
Thomas AI was sent to the Charlie Norris location where k spent an hour trying to figure out this 24/7 rental location. I tried calling the location phone number no less than 7 times and couldn’t ever get anyone on the line. Once I finally called the main customer service number I was told that it seemed that my reservation “slipped through the cracks.” Once we were finally able to pin point a new location with the equipment needed the experience was smooth from there. Do not recommend your 24/7 locations however. The app is not user friendly and just keeps running people in circles.
morgan dAnother pleasant experience dropping off and I was on my way in minutes.
David RNothing
Carlos FFriendly and excellent customer service.
Terry MThere is nothing I could say here to improve for the next customer. However I will say being able to drop off while the location was closed was extremely handy. Shef drop off is a great service.
jame cVery easy transaction
Chriss NN/A
TONY PNothing at all based on my recent experience.
michael bVery friendly staff
KAREN IWas very impressed with the ease of reserving the units and delivery. Having the option to have my units stored by Uhaul was also a helpful. Very professionally done. Thank you
Melody JThe truck wasn’t where the picture said… so that was a little confusing but it was a nice, well maintained area. So that helped!
Madisson WThe location and service was fine. The trailer leaked in the front and got some of the musical gear wet. We are accessing any damage to the gear now.
Gene BFilled up gas according to the chart, ran the vehicle down to half a tank; so the chart said add 5.9 gallons, added 6.5, still got charged an additional fee.
Steven KIt was infested with roaches. I had to go buy roach spray and spray it down before I could even try to use it. Very disappointed! Never had this happen before in my lifetime renting a uhaul!
kathy hPeople at U-Haul place where super nice, everything went smooth and truck ran perfect. Would definitely get a U-Haul from them again.
Seann PThey are nice people they'll help you any way they can.
Richard HThe truck bed and cab were filthy when I picked it up. There were also roaches in the back of the truck. I had to sweep out the back of the truck, spray it for bugs and let it air out before loading my stuff into it. I also paid for an appliance dolly, but there was no dolly on the truck at all. The owner of the furniture store where I got the truck advised that they didn’t have any but would let me use one of there’s from the store. However, it didn’t quite work for my appliances.
Dondolyn HWith about an hours notice u-haul changed my pick up location to a place 40 miles out of my way, that closed in less than an hour and a half. Then when I got to my destination, the place I was supposed to drop off the equipment was 20 miles out of the way, when there was a place less than 4 miles away….. when I called to change drop off locations I was on hold for nearly 30 mins. Then another 30 mins to change the drop off location. Overall this was a really bad experience!
Jason YI was there about 45 min picking up my rental. They commented that they knew about my rental a few days previously but didn't have the dolly or blankets in the truck. Then all the trucks doors were frozen and they couldn't get the blankets out. They did locate a dozen blankets (I had ordered 2 dozen but was ok getting just a dozen). They were nice, just seemed disorganized.
Jason BThe didnt fucking working work. It was 21 degrees the entire drive and I didn’t have heat in the truck. And it got to the point where I stop multiple times just to get warm.
Aaron G