Customer Reviews for Ol Kentucky Furniture
(U-Haul Neighborhood Dealer)

13 reviews

3600 Berea Rd Ste A   Richmond, KY 40475

(859) 353-6987

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 353-6987

3600 Berea Rd Ste A
Richmond, KY 40475

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The location and service was fine. The trailer leaked in the front and got some of the musical gear wet. We are accessing any damage to the gear now.

Gene B. 
Rating:
4.0

Customer did not leave a comment.

Sheryl N. 
Rating:
1.0

Filled up gas according to the chart, ran the vehicle down to half a tank; so the chart said add 5.9 gallons, added 6.5, still got charged an additional fee.

Steven K. 
Rating:
4.0

It was infested with roaches. I had to go buy roach spray and spray it down before I could even try to use it. Very disappointed! Never had this happen before in my lifetime renting a uhaul!

kathy H. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

People at U-Haul place where super nice, everything went smooth and truck ran perfect. Would definitely get a U-Haul from them again.

Seann P. 
Rating:
5.0

They are nice people they'll help you any way they can.

Richard H. 
Rating:
2.0

The truck bed and cab were filthy when I picked it up. There were also roaches in the back of the truck. I had to sweep out the back of the truck, spray it for bugs and let it air out before loading my stuff into it. I also paid for an appliance dolly, but there was no dolly on the truck at all. The owner of the furniture store where I got the truck advised that they didn't have any but would let me use one of there's from the store. However, it didn't quite work for my appliances.

Dondolyn H. 
Rating:
2.0

With about an hours notice u-haul changed my pick up location to a place 40 miles out of my way, that closed in less than an hour and a half. Then when I got to my destination, the place I was supposed to drop off the equipment was 20 miles out of the way, when there was a place less than 4 miles away….. when I called to change drop off locations I was on hold for nearly 30 mins. Then another 30 mins to change the drop off location. Overall this was a really bad experience!

Jason Y. 
Rating:
3.0

I was there about 45 min picking up my rental. They commented that they knew about my rental a few days previously but didn't have the dolly or blankets in the truck. Then all the trucks doors were frozen and they couldn't get the blankets out. They did locate a dozen blankets (I had ordered 2 dozen but was ok getting just a dozen). They were nice, just seemed disorganized.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

carolyn L. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

The didnt fucking working work. It was 21 degrees the entire drive and I didn't have heat in the truck. And it got to the point where I stop multiple times just to get warm.

Aaron G. 
No reviews have been submitted for this location.

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