Customer Reviews for Old Farm Road Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Old Farm Road Self Storage

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Panell P. on

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clifton H. on

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The gas meter said that it was a little below 1/2 tank when I picked the truck up, but the paperwork said it was 1/2 tank. And when I returned it, I made sure that it was when I picked it up. They are saying that I returned it with less gas than it was when I picked it up.

Joseph C. on

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N/A

Michael B. on

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Customer did not leave a comment.

charlotte M. on

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Make vehicle non smoking

Richard A. on

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Dorothy H. on

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James M. on

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debbie G. on

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This lady stepped up when UHAUL dropped the ball. Without her help my daughter would not have gotten a truck. Tho we had a truck reserved. It is my intentions to never use U-HAUL again.

Richard H. on

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Krystal P. on

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gARY S. on

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Louise C. on

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Major S. on

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No Comments at this time.

Tommy A. on

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Mona J. on

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Everything was great ????

bRIAN D. on

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Agent on sight was unorganized, rude to customers and didn’t seem like she should be in customer service.

John A. on

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Very friendly staff. Safe location for after hours drop-off. Had the equipment I needed, since this was a last minute request U-Haul came through. I will be using this location again.

Robert P. on

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Jermey W. on

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SIDNEY C. on

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None at this time.

gabriel H. on

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Make sure that the place actually had 24/7 pick up set up before telling people they do it and having them standing in the dark at 11pm! Also the van we rented had animal fur everywhere and smelled terrible. Customer service was terrible the location on old farm Rd tried to tell us we couldn't rent it because we weren't putting enough miles on it.

Angela G. on

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It was a great overall experience and I would definitely recommend them!

PHILLIP S. on

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This facility is wonderful. Great customer service! Nothing to improve

PHILLIP S. on

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Great customer service! I only use this location.

Susan C. on

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Excellent service, friendly and helpful.

Jonathan M. on

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Justin T. on

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Joanie at Old farm road self storage of Roanoke Rapids, NC is the most down to earth woman ever. She was very prompt and curteous when dealing with us on a uhaul rental for moving. Their location is located right off interstate 95. The rental process online for check in with U-Haul is very streamlined and convenient.

Wanda S. on

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Used this location several times - excellent service

john P. on

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See above coments.

Geoffrey D. on

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Jeffery F. on

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Wanda S. on

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Great customer service, Efficient!

elbert L. on

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Thanks for the service

Jackson N. on

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robbin T. on

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russ C. on

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Nothing everything was fine

BRIAN M. on

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tekesha L. on

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Andrew K. on

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Truck was very old, filthy dashboard, sagging window weatherstripping, and in need of a front end alignment. Time to upgrade trucks!

Mildred W. on

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LEON W. on

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friendly and helpful - this was a good experience

Denise H. on

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cherita M. on

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Mildred W. on

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Need to have more trucks for customers because I had trouble getting a truck when I need it I reserve on Thurs. couldn’t get until Saturday

winslow M. on

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suzanne V. on

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jAMES A. on

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schedule maintance could be better

iuvina B. on

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Jaquez S. on

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John S. on

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patsy M. on

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Cherylle B. on

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The lady that helped us did not know the Fender dropped down and my husband (73) had to crawl out the Window of our van!

miikka W. on

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anne B. on

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Ronald T. on

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courteous an professional agents

Deborah G. on

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I had so much anxiety thinking everything would go wrong and it was Sunday To my pleasure it was just as uhaul stated I thank you and will continue to use uhaul as my source for moving

Larry C. on

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The reason I am giving a "below average" rating is due to one of the employees getting too personal with the reasons I am moving into the local area. She criticized my new job choice as a school teacher.to the point that she was embarrassing herself at my expense. She made me feel that what I was doing was a mistake and told me that I will hate working at the school I was just hired at. Just because she had a bad experience is no reason to give me a speech about how bad the school is.Her unprofessional behavior served only to rant and rave at me just to make herself feel "better" I am very proud to be a teacher and she should use more professional restraint. She also complained about how the students at the school were wearing, "Black Lives Matter" t-shirts. Topics like this should not be talked about with customers. I just wanted to rent a van, not get into a debate.

Monica M. on

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Great experience,great staff,very happy from this dealer,jimmy,big b,and Bernard are awesome...thanks

Charlene W. on

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LESLEY S. on

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Roger A. on

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David L. on

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JOSEPH R. on

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All good

Annamma A. on

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patsy M. on

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Arthur S. on

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Robert B. on

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harold K. on

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Great service, worked hard to meet my needs.

Lisa S. on

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The customer service agent was AWESOME!!! Will only rent from here from now on!!!

anita G. on

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one fee even its a one way, fee was $200 higher for one way

Winslow M. on

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Ted G. on

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Jacob J. on

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My complaint isn’t with the location as much as with uhaul. It took nearly two hours for me to call in to customer service to change to this location and then check out. Uhaul was having some sort of computer issues that prevented them from using the standard method and forced them to use some back door contract entry system that they apparently were not trained on. Perhaps some training is in order. Also, maybe it’s not such a great idea to do computer system upgrades on a Saturday morning. At my company we always do them when they are least impactful to our customers and we always have a backout plan.

Rhonda H. on

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My initial reservation was with D&D Garage in Halifax, NC. That experience was horrible. Both phone numbers including the u haul numbers were not working. The business was not open at 9 am as scheduled. U haul customer service representative was wonderful and the travel staff was great also. Old Farm Road Self Storage as well as Greene Service Center staff were very professional.

JAMES E. on

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Nothing everything was great.