Steven L.
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Customer Reviews for Old Town Rentals
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Old Town Rentals
ALEXANDER B.
Very patient
GARY Y.
I was disappointed that I was charged an extra day because I was an hour late. I called the office and told them that there was a traffic issue and the response was "no problem we will be here until 5" It hardly seemed fair in light of the fact that I reached out to inform them. If I do recommend your company I will inform them to watch the billing very closely.
Julie H.
The lights back up lights went off and on would not stay on.
MELISSA M.
It was way too expensive. I rented the smallest truck for two days and it cost me almost $400... $400!
MARC H.
charged me for 2 gallons for 12 miles. I returned vehicle with the exact same amount of fuel as given.
MICHAEL L.
Always great customer service and available equipment
Darrell W.
This was my third rental from this location customer service is always excellent.
Duane K.
Need better information or direction regarding after hour pick up.
John M.
Very nice trailer. Looked brand new.
JEFFREY T.
The staff working at the facility were excellent. Thank you
TRAVIS M.
Everything went very easy
CHARLES S.
very friendly and helpful
Thomas S.
The guys who run this U-Haul location are professional and efficient. I have rented from them several times and each time it has been fast and easy.
EDWARD N.
Great service and equipment...as always!
Walter E.
More help behind the counter. Long slow lines
James M.
The only thing was the gas was almost empty. Not the locations fault. They were as surprised as I was. Also. the attendant was polite and efficient. He needs a raise.
MITCHELL B.
Very nice employees. Quick in and out. Great prices.
Andrea M.
I rented a 19' van and a furniture dolly. When I arrived they told me they didn't have any and I would have to drive to a different location to pick one up. This delayed the entire process by an hour and pushed our furniture moving time including everyone involved.
Darrell W.
Very good customer service.
Myrna B.
He never explain to me about deposit or anything about the best deal for my trip. Most Uhaul places will even ask you how far are you going he just charged me and I fault like he over charged me.
JASON K.
Staff was rude and disrespectful. Will not return to this location ever
JASON R.
As I stated on my Yelp and Google review of this location and their representation of U-Haul, you wetter do something fast to save your representation as this location is obviously run by thieves. Look at the reviews I am not the only one saying they had the same experience. The employees here are knowingly and fraudulently stealing from your customers. They say the vehicle had no gas when it did and then charge the customer who is gone, sending a receipt later. My charge was minimal, but does not change the fact that you are franchising and employing thieves.
KEVIN B.
The kids who work there are awesome
Missy D.
customer service was excellent and attentive. Fast easy service and I would highly recommend to anyone
DEBORAH F.
The gentlemen at the Temecula are very friendly and courteous. They get you out as soon possible. I will continue to use them
David P.
The online check-in process was very slow and frustrating so I had to switch to the in-person and the employees were helpful and quick
Jenifer B.
Always happy with this location
ALEJANDRO B.
Staff is very professional and friendly
RONEL P.
A coffee station while waiting.
STEVEN W.
+everything we smooth
Michael R.
WHAT A JOKE OF A PLACE..F%#@# A$$#0!$ We show up 5 mins before closing and jerk ups and locks the door and hides... we wait and do the mobile thing and others arrive to rent equipment and he pokes his head out and hides again.. we will talk this location down for as long as we can!
SALVADOR T.
Make sure the trucks are actually street legal with functioning lights that don't force you to stop at night and only drive in the day, and that all fluid reservoirs and hoses are in working not order and not leaking leaving you with no power steer.
Paul P.
Nothing. Extremely fast and efficient
Jimmy S.
Very professional and efficient. Online registration was easy and convenient.
KYLE B.
Never again.
TODD B.
Thank you
Richard L.
It was a very friendly & professional team that i was helped by.
Mark E.
Another great experience! Speedy and dependable. Friendly too. Thanks!
DAVID B.
Camille and staff are great
HERIBERTO B.
Camille was excellent! A very pleasant experience renting a truck vs other companies. I highly recommend with no hesitation.
Sebastian H.
Thanks for all your help would definitely recommend
Cheryl W.
I was not told there was a Dropbox for the key. I left the key in the truck and locked the doors. They charged me $100.00 to make a new key . The last time I rented a U-Haul was the year 2005. I know U- Haul has more than one key for all their rentals. I want my $100 refunded
ANDRIS R.
Excellent job!
BRADLEY D.
Easy Great experience
KATHRYN K.
Website & App didn't allow me to check-in on line, but once I arrived to pick up my scheduled reservation the process was so quick. I was impressed with how easy it was. I will definitely return when a need arises. Drop off was professional & FAST. Return process the next morning went just as smooth & quick. Highly recommend this location. Conveniently located & the price was exactly as quoted.
Michael L.
Great costumer service and awesome place to come to rent !!!!
Timothy K.
Everything was great. Staff quick and professional. Thanks. .Tim.
GREG O.
Great staff.
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