Customer Reviews for Old Town Rentals
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Old Town Rentals
Dayana M. on
When I picked up my pod, it had a giant metal contraption-bar (sort of like it used to be a goal of some sort) inside of it. I had to scramble and try and figure out how to get rid of it before my HOA made a big deal about it sitting in the front yard by the trashcans, as I hoped Waste Management (WM) would be kind enough to pick it up. When I asked U-Haul about it, they told me they didn't know what to do about it and that maybe I should call the corporate office... what is the corporate office going to do about a giant metal contraption.Well, WM did not pick it up, and it's still sitting on my property as I have no way to dispose of it... Thanks.
Thomas W. on
Great staff Patrick was great! We were in and out in no time!
Volker L. on
Best staff in the Uhaul rental business!!! Only rent here
Joseph M. on
They were deal to deal with. They were help in telling me the equipment that I might need.
Tina S. on
Everything was perfect. Thank you!
Richard T. on
Could not get the Uhaul app to work for my location when returning the truck.
Richard W. on
Quickest return ever. Keep it up
Douglas C. on
I returned the trailer after hours and incurred 20.00 charge. I rented it for 24 hrs and returned it after hours to ensure availability. Never once did the rep say after hour drop offs incur fee it does not incur additional costs or efforts to check in the rental. I would like a call back.
Bradford B. on
equipment needs to be reviewed by customer and customer service representative before and after rental. cleaning fee triggers also should be reviewed prior to rental and physically reviewed when the car is returned.
Vickie W. on
Staff was very helpful in locating a storage unit to unload the truck. They also allowed me to leave the truck until I could get help unloading it. Great service!!
Anthony P. on
Very professional, quick to address any concerns. Please make sure the windshields are cleaned before pick up.
Carolyn S. on
Since this was the third pick up location I'd been assigned, I was just waiting for something else to go wrong. However, they were very pleasant, helpful and efficient.
Michael H. on
The team at this location were great. Very friendly and easy to talk to.
William W. on
Windshield was a bit dirty on the inside.
Terry F. on
Fast, clean, and easy to get in and out of their location. Will use this location again in the future. Lady who helped me was extremely nice and had great customer service skills.
Volker L. on
Always ready , always friendly The staff is awesome and very professional
Robert M. on
Been to this location a few times in the last couple weeks....awesome experience every time! Thank you!
Kenneth D. on
Even though the truck broke down U Haul made quick amends and gave me a discount which resolved the problem to my satisfaction