Peter S.
Customer did not leave a comment.
Customer Reviews for Old Town Rentals
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Old Town Rentals
Myrna B.
He never explain to me about deposit or anything about the best deal for my trip. Most Uhaul places will even ask you how far are you going he just charged me and I fault like he over charged me.
JASON K.
Staff was rude and disrespectful. Will not return to this location ever
JASON R.
As I stated on my Yelp and Google review of this location and their representation of U-Haul, you wetter do something fast to save your representation as this location is obviously run by thieves. Look at the reviews I am not the only one saying they had the same experience. The employees here are knowingly and fraudulently stealing from your customers. They say the vehicle had no gas when it did and then charge the customer who is gone, sending a receipt later. My charge was minimal, but does not change the fact that you are franchising and employing thieves.
KEVIN B.
The kids who work there are awesome
Missy D.
customer service was excellent and attentive. Fast easy service and I would highly recommend to anyone
DEBORAH F.
The gentlemen at the Temecula are very friendly and courteous. They get you out as soon possible. I will continue to use them
David P.
The online check-in process was very slow and frustrating so I had to switch to the in-person and the employees were helpful and quick
Jenifer B.
Always happy with this location
ALEJANDRO B.
Staff is very professional and friendly
RONEL P.
A coffee station while waiting.
STEVEN W.
+everything we smooth
Michael R.
WHAT A JOKE OF A PLACE..F%#@# A$$#0!$ We show up 5 mins before closing and jerk ups and locks the door and hides... we wait and do the mobile thing and others arrive to rent equipment and he pokes his head out and hides again.. we will talk this location down for as long as we can!
SALVADOR T.
Make sure the trucks are actually street legal with functioning lights that don't force you to stop at night and only drive in the day, and that all fluid reservoirs and hoses are in working not order and not leaking leaving you with no power steer.
Paul P.
Nothing. Extremely fast and efficient
Jimmy S.
Very professional and efficient. Online registration was easy and convenient.
KYLE B.
Never again.
TODD B.
Thank you
Richard L.
It was a very friendly & professional team that i was helped by.
Mark E.
Another great experience! Speedy and dependable. Friendly too. Thanks!
DAVID B.
Camille and staff are great
HERIBERTO B.
Camille was excellent! A very pleasant experience renting a truck vs other companies. I highly recommend with no hesitation.
Sebastian H.
Thanks for all your help would definitely recommend
Cheryl W.
I was not told there was a Dropbox for the key. I left the key in the truck and locked the doors. They charged me $100.00 to make a new key . The last time I rented a U-Haul was the year 2005. I know U- Haul has more than one key for all their rentals. I want my $100 refunded
ANDRIS R.
Excellent job!
BRADLEY D.
Easy Great experience
KATHRYN K.
Website & App didn't allow me to check-in on line, but once I arrived to pick up my scheduled reservation the process was so quick. I was impressed with how easy it was. I will definitely return when a need arises. Drop off was professional & FAST. Return process the next morning went just as smooth & quick. Highly recommend this location. Conveniently located & the price was exactly as quoted.
Michael L.
Great costumer service and awesome place to come to rent !!!!
Timothy K.
Everything was great. Staff quick and professional. Thanks. .Tim.
GREG O.
Great staff.
MICHAEL L.
Great customer service,great people, thanks
Steven J.
Have always used uhual for moves as we are a military family and we move allot . The door latched got stuck twice and was blamed by the location as the “customer†fault. Even though I have never had a problem before with any other uhual.
Donald D.
Again no issues, took me less than five minutes to return the trailer.
ARDAVAN M.
KEEP UP THE GOOD WORK
Christopher D.
Weren't very friendly when I entered the store.
DAVID A.
Disclose the mileage fee
Deborah S.
People were waiting to rent a truck no one at the front desk. After about 10 mins a man came in to help. I guess he was checking other trucks in. We were waiting for our receipt. Someone should be at the from desk at all times. Otherwise all was good.
james D.
Staff were very helpful and friendly. The transaction was quick and easy. Thank you!
Eugene C.
I was extremely happy with the service I received from U-Haul in Temecula California. I would never use any other truck rental company going forward. Very professional staff!
ROBERT V.
open from 7 am to 3 pm short for business use not helpful upon return at 7 am next day
Genaro V.
The guy on office seems like he doesn't wanted to work that day, seems to be mad or was under the influence of something, bad bad service
FERRELL D.
Patrick runs the place like its his business.
AJ C.
Honestly the best experiences I've had with rentals ever. Camille and her team are shining examples of helpful and friendly with a get it done mentality. Will always rent from this location for the superior customer service and care.
David A.
I love this Uhaul location, they make it so easy to do business!
PATRICK D.
Overall good place- effective nice people there
HEATHER E.
Excellent and efficient customer service
HUGH F.
Notify the customer if the equipment reserved has been moved to another location before they get to the reserved location.
Elizabeth A.
Great customer service. Clean Uhauls Van.
Jo P.
you were absolutely great! But just had a hard time getting ahold of you one the phone
RAUL A.
I'm sure there's always room for improvement, but to me it was a great experience.
Ron R.
The customer service experience was excellent. Thank you.
Yvonne H.
All was professional. The young man took care of business!!! Greatly appreciated. If need be I will definitely return✅
ANTHONY M.
Let people park there!
Christophe B.
Everything was great, easy fast and associate was friendly and efficient!
RAY B.
Customer service was awesome! I needed the truck for an extra couple of hours and they were very accommodating. The truck was clean, well maintained, and very easy to drive.
To Top