Customer Reviews for Old Town Rentals
(U-Haul Neighborhood Dealer)

6,411 reviews

28781 Old Town Front St   Temecula, CA 92590
(South side of Old Town Temecula)

(951) 506-6685

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 7 am - 3 pm

Services at this Location:

Contact Us

(951) 506-6685

28781 Old Town Front St
Temecula, CA 92590
(South side of Old Town Temecula)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 7 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This was NOT the original spot I had designated to pick up trailer. Found out day before site had been switched. Much further travel to do so.

lawrence F. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Friendly and helpful staff!

Rene P. 
Rating:
5.0

Thanks Camille and staff for the friendly and speedy services. Always a pleasure

AARON H. 
Rating:
3.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

JUAN L. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
3.0

Customer did not leave a comment.

Kayleigh W. 
Rating:
5.0

Everything is as it needs to be!

Roosevelt A. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
1.0

You charged me too much money and it was a pain to get my refund and I still haven't even got it I don't know what went wrong I returned the truck the same day you charged me for two days

Kathy D. 
Rating:
3.0

The staff is very friendly and accommodating!

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Reginald H. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
5.0

Customer did not leave a comment.

JUAN L. 
Rating:
5.0

Good Sservice

Manuel C. 
Rating:
1.0

Customer did not leave a comment.

Akil A. 
Rating:
4.0

Streamline the uhaul 24/7 process. It seems to take just as long or longer with all the steps than it does to just go inside and wait. I already took a picture of my license. Why take it again? Also, Had to go inside to get my key anyway so not faster that way.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
4.0

Review bill with the customer, face to face to handle any discrepancies.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Lights in the lot for late night returns!

Elizabeth H. 
Rating:
4.0

I called first to confirm availability. When I arrived I was treated professionally. Return was a breeze. Great, stress-free experience.

karl M. 
Rating:
5.0

The front desk representatives are always helpful and courteous. This is my number one rental yard for all moving equipment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Kami P. 
Rating:
3.0

My experience at this location has always been very good. I would like to rate you excellent, but I believe the "customer service" at the end was not good. I turned my vehicle in-paid almost $700.00 for my rental. I had to sit outside waiting for my son to pick me up. As I waited I needed to use the restroom. I went in and asked Beth if I could use the restroom. Her reply: "we don't have a public restroom". Seriously? I didn't just walk in from the street-I am a customer, paying you $700.00, and I can't use the restroom? It was rude and not high quality customer service. She is young and just doesn't give a crap-in my opinion. I hope she develops kindness as she grows older.

Karen S. 
Rating:
5.0

Garrett & Beth provided professional and efficient timing support for our brief rental requirement!! Thank you for taking care of us!! Don McNamara

don M. 
Rating:
5.0

Great Service & very Helpful & Fast in & out

Tammy B. 
Rating:
3.0

Customer did not leave a comment.

Tori V. 
Rating:
3.0

More options for people that make several trips to make there move. It cost me more to one way trip something or bring the trailer back.

Steven H. 
Rating:
5.0

The clerk was very helpful.

James S. 
Rating:
1.0

😭 solo porque no hay otra calificación por debajo de poor , la muchacha que me atendió muy, muy mal servicio y de malas me dio la unidad casi sin nada de gas y estando ahí antes de llevarme la unidad y pudiéndomela cambiar por otra , se rehusó a hacerlo ; para nada recomendaría o volvería aquí a rentar , ni loco fue el dom 1 de mayo a las 10 am si gustan Checar y tengo video de como la unidad no tenía gasolina . Es su responsabilidad checar que las unidades tengan “algo” de gas al menos para poder rentarlo o no ??

Hector E. 
Rating:
5.0

Customer did not leave a comment.

Heith C. 
Rating:
4.0

The staff was very friendly and helpful!

Dan W. 
Rating:
3.0

I made a reservation for rental close to my home. I was told 2 hours before pickup I would need to pick up 10 miles further. Not only was it more it was an inconvenience. Guaranteed reservation yes but not in the location I reserved.

Roy S. 
Rating:
5.0

Wonderful staff great service !

Phillip Q. 
Rating:
3.0

Was told they closed at 5:00 pm. Rushed back to turn it in before 5:00 doors were locked by 4:40.

Teri S. 
Rating:
5.0

The service is perfect

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Dan Z. 
Rating:
2.0

Mobile pickup was horrendous. Couldn't get it to work which the guy onsite says happens a lot.. Had to wait 30 min in person to get the truck and start the order over, defeats the whole purpose of setting it up ahead of time. Returned in the middle of the night to save on time (used 9 hrs of my 24 scheduled) with the key drop and was charged $20 for “After Hours” service. Total BS. Between the Mobile and getting needlessly charged I'll be going to Penske or elsewhere in the future.

Samuel T. 
Rating:
4.0

Customer did not leave a comment.

glen H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
3.0

I booked in Murrieta Ca and was changed to South Temecula, 25 minutes out of my way. EWach way.

Mike O. 
Rating:
5.0

Overall great experience.

Edmond E. 
Rating:
3.0

Price is not clear and upfront, they put a wrong car in the beginning, then changed it without providing a receipt. And when my husband returned the car, was charged the same rate as the wrong one. And was charged 40 for gas eventhou i pumped gas. And of course we didn't catch it until we got our receipt sent to us 2hours later thru email. And at that time they were off. Pretty unset and got lied to

Bao H. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

The staff members were wonderful and extremely pleasant to work with. They made my rental experience superb!

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Kristopher B. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
3.0

We were told the trailer was good to go. We did not inspect it. But when we were leaving our destination we noticed the right front tire was bald and the wire was showing We drove to tuba city az. We called and almost 3 hours later we finally got help. They replaced the tire and the air was low on all tires.

Lucinda B. 
Rating:
4.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Andrew Z. 
Rating:
4.0

Customer did not leave a comment.

Mohamedissam D. 
Rating:
5.0

Customer did not leave a comment.

Nir R. 
Rating:
5.0

Customer did not leave a comment.

Joemar M. 
Rating:
5.0

Nothing that I can think of..

partrick M. 
Rating:
5.0

Employees were extremely helpful and the price was right. Thank you.

Arvel S. 
Rating:
5.0

Great service!!!

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
3.0

Just wish it was a more permanent looking location.

Charles F. 
Rating:
4.0

Customer did not leave a comment.

susan M. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Marcia P. 
Rating:
4.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

STEVAN S. 
Rating:
5.0

Fast and friendly service. Always willing to accommodate.

AARON H. 
Rating:
4.0

Customer did not leave a comment.

Tamra D. 
Rating:
5.0

Great service. Thank you

IGNACIO A. 
Rating:
5.0

Customer did not leave a comment.

stephen R. 
Rating:
3.0

So odd that the workers were through and efficient but had absolutely no personality The lady at the window was very businesslike and explained everything as needed — the man cleaning and delivering the truck was so stoic and matter of fact that I though he was special needs! You need to train your employees to engage with the customer and welcome them for business— I seriously though I was in the Twilight zone and bothering them for service.

Christine A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Friendly, quick service

Howard B. 
Rating:
5.0

Both picking up and drop off crew were amazing. They were very understanding and attentive. I've never rented a uhaul myself til now and they made it easy

Breannarene S. 
Rating:
4.0

many thx to the staff on hand :) \

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Marisol N. 
Rating:
5.0

Check out and the return were super easy and the staff was very helpful. They made the process very easy.

William R. 
Rating:
5.0

Customer did not leave a comment.

Joy W. 
Rating:
3.0

Way to many emails, only need couple I got 5 to 6 emails way to much.

Seth B. 
Rating:
5.0

Customer did not leave a comment.

SADE M. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
1.0

I went in expecting to pay $39.99+ Miles + taxes and etc. received a receipt for almost $200 simply because the person who worked with us did not explain everything we needed to avoid so we don't get charged extra; after hour drop off fee, refueling service fee and etc. I was told I'll be charged $117 (total with 59 miles). When I return car, the final total will be based on actual miles instead of 50 miles.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

XINKAI T. 
Rating:
5.0

Customer did not leave a comment.

Halim A. 
Rating:
5.0

Customer did not leave a comment.

Fololeni J. 
Rating:
5.0

Improve after hours drop off process. Website unclear regarding how to indicate the trailer had been returned.

theodore C. 
Rating:
5.0

Customer did not leave a comment.

TOM L. 
Rating:
5.0

Customer did not leave a comment.

don H. 
Rating:
5.0

Customer did not leave a comment.

SADE M. 
Rating:
5.0

I was assisted by a very courteous young gentleman named Garrett. Everything went perfectly without a hitch! (Pardon the pun). Very happy about the whole experience.

stephen S. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
3.0

Young guy Employee is rude and disrespectful. Unfriendly and unprofessional when picking up and same when dropping off a couple days later. Acts like he is being inconvenienced by doing his job. When asked for printed receipt, he sighs and says “sure, why not” with low key attitude because he was annoyed. I don't need to go somewhere and pay for service like that. I'll go to a different rental company and pay more for better service. Ridiculous.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

JANIS S. 
Rating:
5.0

Close later on weekends.

Claudia V. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

Jesus P. 
Rating:
5.0

Customer did not leave a comment.

ELLEN H. 
No reviews have been submitted for this location.

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