Customer Reviews for Old Town Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Old Town Rentals

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Peter S.
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Customer did not leave a comment.

Myrna B.
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He never explain to me about deposit or anything about the best deal for my trip. Most Uhaul places will even ask you how far are you going he just charged me and I fault like he over charged me.

JASON K.
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Staff was rude and disrespectful. Will not return to this location ever

David M.
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Customer did not leave a comment.

Jason E.
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Customer did not leave a comment.

JASON R.
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As I stated on my Yelp and Google review of this location and their representation of U-Haul, you wetter do something fast to save your representation as this location is obviously run by thieves. Look at the reviews I am not the only one saying they had the same experience. The employees here are knowingly and fraudulently stealing from your customers. They say the vehicle had no gas when it did and then charge the customer who is gone, sending a receipt later. My charge was minimal, but does not change the fact that you are franchising and employing thieves.

COLLEEN N.
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Customer did not leave a comment.

SHAUN T.
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Customer did not leave a comment.

KEVIN B.
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The kids who work there are awesome

Missy D.
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customer service was excellent and attentive. Fast easy service and I would highly recommend to anyone

JOSE P.
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Customer did not leave a comment.

DEBORAH F.
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The gentlemen at the Temecula are very friendly and courteous. They get you out as soon possible. I will continue to use them

ROBERT G.
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Customer did not leave a comment.

David P.
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The online check-in process was very slow and frustrating so I had to switch to the in-person and the employees were helpful and quick

Jenifer B.
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Always happy with this location

JEREMY C.
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Customer did not leave a comment.

ALEJANDRO B.
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Staff is very professional and friendly

RONEL P.
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A coffee station while waiting.

PETER R.
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Customer did not leave a comment.

CANDICE S.
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Customer did not leave a comment.

STEVEN W.
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+everything we smooth

Michael R.
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WHAT A JOKE OF A PLACE..F%#@# A$$#0!$ We show up 5 mins before closing and jerk ups and locks the door and hides... we wait and do the mobile thing and others arrive to rent equipment and he pokes his head out and hides again.. we will talk this location down for as long as we can!

SALVADOR T.
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Make sure the trucks are actually street legal with functioning lights that don't force you to stop at night and only drive in the day, and that all fluid reservoirs and hoses are in working not order and not leaking leaving you with no power steer.

Paul P.
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Nothing. Extremely fast and efficient

MARCUS W.
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Customer did not leave a comment.

Jimmy S.
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Very professional and efficient. Online registration was easy and convenient.

KYLE B.
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Never again.

HECTOR A.
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Customer did not leave a comment.

MATTHEW C.
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Customer did not leave a comment.

TODD B.
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Thank you

Eric B.
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Customer did not leave a comment.

Leila J.
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Customer did not leave a comment.

Richard L.
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It was a very friendly & professional team that i was helped by.

Mark E.
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Another great experience! Speedy and dependable. Friendly too. Thanks!

ROBERT L.
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Customer did not leave a comment.

Cameron S.
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Customer did not leave a comment.

Robert R.
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Customer did not leave a comment.

DAVID B.
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Camille and staff are great

HERIBERTO B.
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Camille was excellent! A very pleasant experience renting a truck vs other companies. I highly recommend with no hesitation.

William G.
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Customer did not leave a comment.

PATRICK S.
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Customer did not leave a comment.

doug C.
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Customer did not leave a comment.

Ruel D.
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Customer did not leave a comment.

Sebastian H.
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Thanks for all your help would definitely recommend

Cheryl W.
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I was not told there was a Dropbox for the key. I left the key in the truck and locked the doors. They charged me $100.00 to make a new key . The last time I rented a U-Haul was the year 2005. I know U- Haul has more than one key for all their rentals. I want my $100 refunded

Rene L.
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Customer did not leave a comment.

ANDRIS R.
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Excellent job!

BRADLEY D.
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Easy Great experience

Darrell V.
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Customer did not leave a comment.

Zane D.
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Customer did not leave a comment.

KATHRYN K.
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Website & App didn't allow me to check-in on line, but once I arrived to pick up my scheduled reservation the process was so quick. I was impressed with how easy it was. I will definitely return when a need arises. Drop off was professional & FAST. Return process the next morning went just as smooth & quick. Highly recommend this location. Conveniently located & the price was exactly as quoted.

JAMES U.
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Customer did not leave a comment.

Michael L.
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Great costumer service and awesome place to come to rent !!!!

Kirk M.
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Customer did not leave a comment.

Timothy K.
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Everything was great. Staff quick and professional. Thanks. .Tim.

FRANK A.
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Customer did not leave a comment.

JANET S.
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Customer did not leave a comment.

GREG O.
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Great staff.

MICHAEL L.
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Great customer service,great people, thanks

Philip D.
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Customer did not leave a comment.

Steven J.
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Have always used uhual for moves as we are a military family and we move allot . The door latched got stuck twice and was blamed by the location as the “customer” fault. Even though I have never had a problem before with any other uhual.

Ardavan M.
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Customer did not leave a comment.

Donald D.
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Again no issues, took me less than five minutes to return the trailer.

ARDAVAN M.
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KEEP UP THE GOOD WORK

Thomas D.
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Customer did not leave a comment.

Christopher D.
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Weren't very friendly when I entered the store.

DAVID A.
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Disclose the mileage fee

Deborah S.
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People were waiting to rent a truck no one at the front desk. After about 10 mins a man came in to help. I guess he was checking other trucks in. We were waiting for our receipt. Someone should be at the from desk at all times. Otherwise all was good.

james D.
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Staff were very helpful and friendly. The transaction was quick and easy. Thank you!

Eugene C.
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I was extremely happy with the service I received from U-Haul in Temecula California. I would never use any other truck rental company going forward. Very professional staff!

Miguel R.
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Customer did not leave a comment.

ROBERT V.
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open from 7 am to 3 pm short for business use not helpful upon return at 7 am next day

Armando S.
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Customer did not leave a comment.

Genaro V.
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The guy on office seems like he doesn't wanted to work that day, seems to be mad or was under the influence of something, bad bad service

CHRISTOPHER R.
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Customer did not leave a comment.

FERRELL D.
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Patrick runs the place like its his business.

JASON F.
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Customer did not leave a comment.

Vern N.
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Customer did not leave a comment.

Rochelle W.
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Customer did not leave a comment.

AJ C.
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Honestly the best experiences I've had with rentals ever. Camille and her team are shining examples of helpful and friendly with a get it done mentality. Will always rent from this location for the superior customer service and care.

David A.
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I love this Uhaul location, they make it so easy to do business!

EMILY E.
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Customer did not leave a comment.

ANTHONY C.
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Customer did not leave a comment.

Guy W.
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Customer did not leave a comment.

DEITY S.
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Customer did not leave a comment.

PATRICK D.
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Overall good place- effective nice people there

HEATHER E.
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Excellent and efficient customer service

HUGH F.
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Notify the customer if the equipment reserved has been moved to another location before they get to the reserved location.

DARRELL F.
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Customer did not leave a comment.

Elizabeth A.
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Great customer service. Clean Uhauls Van.

Jo P.
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you were absolutely great! But just had a hard time getting ahold of you one the phone

Dale C.
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Customer did not leave a comment.

RAUL A.
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I'm sure there's always room for improvement, but to me it was a great experience.

Ron R.
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The customer service experience was excellent. Thank you.

Yvonne H.
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All was professional. The young man took care of business!!! Greatly appreciated. If need be I will definitely return✅

ANTHONY M.
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Let people park there!

MIGUEL B.
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Customer did not leave a comment.

Christophe B.
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Everything was great, easy fast and associate was friendly and efficient!

RAY B.
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Customer service was awesome! I needed the truck for an extra couple of hours and they were very accommodating. The truck was clean, well maintained, and very easy to drive.

JAMES R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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