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DUSTIN M
Customer Reviews for Old Town Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up and drop off of the trailer with quick and smooth. Would use U-Haul again.
PAUL DOutstanding customer service and reliable equipment!
James AAdd back up cammeras to trucks.
ALFONSO RThe staff is very friendly and accommodating. They do need to get a working number though. Every time a called the numbers it would say that the line is not in service.
KENNETH MWhile guiding my truck to connect to your trailer Dillion did not give a signal to stop before the trailer tongue rammed my rear bumper causing a dent in it. Very irritating to say the least.
JOHN JExcellent Service
ANDREW MWas all great!
DONALD HEverything goes well. Customer service was excellent. The van that we rented was brand new and super clean. I will recommend this place to everyone.
FLORITA VI reserved a truck online for a pick up location and a different drop off. I showed up to pick up the truck and location was never discussed. I dropped off the truck and now I’m being charged for a wrong drop off charge. No where online did it say an option for one way. All I’m asking is to be charged a one way vs a wrong drop off location.
Anthony SImmensely helpful with parking and unhitching the trailer. Quick and professional. I’d highly recommend.
KIM GDon't know what you could do better. Reservation process was painless. I changed plans 3 times and you flexible throughout. The pick up was quick and simple. Drop off after hours is a great option and simple. And last but certainly not least the folks at Old Town Rentals were extremely nice, professional and highly knowledgeable. So how do you improve on that? No charge? That's all that's left. Thanks
Jimmie RIt was a quick and friendly rental.
BERNHARD PGreat customer service and got the equipment quickly in probably in and out in 10 minutes. Very pleasant experience.
Patrick MWaited an hour to get trailer.
BLAINE BThey couldn’t print my receipt after I returned the trailer. I returned the trailer at 4:45 p.m., and I received an email the day after with a return hour of 7:15 p.m. They didn’t process my return on time. I saw that on the app, and I had to call U-Haul. However, the gentleman over there was very nice and polite.
JEANYVES Mtreated well and in a timely manner.
Joyce FLove this place. They always have the trailer I need and the customer service is really good. I love this place. Thank you.
SERGIO OSmoothie is cargoes van excellent.
MORGAN DGive that man a raise, he even made waiting while the UHaul computer systems were down bearable!
Scott WNever disappointed from this location.
James GEvery thing went well, no issues
VICTORIA Rthe service its great thank you
HORTENCIA NEverything went well w the drop off. Customer service was good also.
Darlene AGet rid of the guy Tony who works there, he’s a rude person.
MONTY MAnthony is AMAZING! He goes above and beyond and has quite the sense of humor. He remembers his customers and makes the experience run seamlessly. Definitely an employee that leaves you with a lasting impression that makes this U-Haul the best I’ve ever encountered.
Ashley CThe only complaint I have is. If you return a truck with more gas than when you picked it up. They won't reimburse you. * Reason why I returned it with more gas. I was filling the tank back to the 1/2 tank it had when picked up. I had the key turned on so I could see the gauge when it was at the 1/2 tank. It filled up to the desired level according to the gauge. However, when I started the truck and pulled away the gauge read 3/4 of all tank. Normally, I would've been like, okay no problem. But with gas prices at the level they're at. And spending $290 to rent the truck for a 24 hour move. I was hoping to get a refund. But anyway, I did think the overall rental process was above average.
JAMES JGet rid of Tony, he treated me like crap. He’s bad for business.
MONTY MGreat staff
CHRISTIAN DAll good
GARY RI was just telling my man that I'm gonna go to your location from now on cause I really enjoyed my experience with you
JESSICA RGreat places to rent a local truck to move locally conveniently located in Temecula.
ROGER EGreat experience, great customer service!
Reginld HThe staff is amazing. Kind full of knowledge and helpful
DEAN VGreat experience
RICHARD BThank you for everything!!!
AMANDA S👏
moises rI did step inside to do the drop off, but never saw the clerk/manager. A voice from the other room asked if I was dropping off and then told me to just put the key on the counter. It was fine and I got the confirmation email and text within an hour.
MARK WGuy was helpful unloading the vehicle from the trailer and made sure the drop off was on time before he left the office for the day. The location was beautiful right next to Old Town. Heads up one of the entrances to the spot is blocked by a U-Haul so make sure to use the one that is open!
Tiffany HI had the worst interaction at this place compared to any other time when I was picking up an uhaul truck. Customer service and tracking general status of equipment need to be improved. I was told to move my car because I didn't park where the customers should park, so I had to move my car around before receiving any service. There would not be any confusion if there were visible signs as to where customers should park. I was also late about an hour due to unforeseen circumstances of moving, and was told I was late and to call them next time but in reality, there were plenty of 10' trucks in the lot. There was nobody to do a walkthrough with me and checking how much gas was in the tank and if there are any existing damages. The existing gas in the tank did not match with what was in the contract and I was wrongfully charged $13. I had to call customer service to get it refunded. This could have been all avoided.
KENNETH OThe workers at the counter, although not rude, are not the most helpful. It felt like they really didn’t like their job. Did nothing wrong, or bad… but just really didn’t represent the job with pride.
MITCHELL HEveryone was very friendly, very easy to do business with them
GRACE PEasy pick up and return. Smooth
MICHAEL MNot happy that I got a phone call interrupting a baby shower to ask where the keys were. I dropped them in the drop slot as instructed by employee and the signs. Maybe having employees look before contacting supervisor(?)/another location to call us. That was the only bad part of the experience. Other than that, clean van and good experience.
ISAIAH DOn February 21, 2025, I rented a U-Haul ten footer for two hours expecting to pay $19.95 per day to use the truck as posted on the side of the vehicle -- wrong! The price of the truck was $19.95 plus a hefty $69.95 for a merchandise fee. In addition, the customer is responsible for the petroleum. What gives? Why not just put $89.95 on the truck? Can Homo sapiens ever be honest again? The US is becoming less transparent than ever before. Even so-called Dollar stores are lying and falsely advertising their products. We need better governance!
Demetrius LAlways great place to pick up
DEAN VNice and helpful
CHRISTINA TThe Manager was on time and opened promptly at 8am which was very important to our rental, he was also very helpful and thoroughly explained the equipment, A+ service all the way! Thank you!!, Charles
CHARLES B