Customer Reviews for Old Town Rentals
(U-Haul Neighborhood Dealer)

6071 reviews

28781 Old Town Front St   Temecula, CA 92590
(South side of Old Town Temecula)

(951) 506-6685

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 7 am - 3 pm

Services at this Location:

Contact Us

(951) 506-6685

28781 Old Town Front St
Temecula, CA 92590
(South side of Old Town Temecula)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 7 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service

RICHARD D. 
Rating:
4.0

Staff friendly and helpful would have rated excellent but system went down so check in took a while

Robert P. 
Rating:
5.0

The process was very quick and straightforward so my moving process was so easy... Thanks!

Glinda S. 
Rating:
5.0

Excellent, friendly, speedy & efficient service!

JEB B. 
Rating:
5.0

Keep up the good work.

Joey A. 
Rating:
5.0

Customer did not leave a comment.

ISELA P. 
Rating:
3.0

I rented two trucks days apart the first day we got a 26-ft truck that said it had a quarter tank of gas we got 5 mi away and ran out of gas and had to go walk to the gas station to get gas to put in italso I was supposed to pick the truck up at 6:00 a.m. but the app wouldn't work so I had to wait for the people to get there to pick up the truck and then when we returned it the app still wouldn't work so we got charged for not logging the miles on both trucks but the people were very friendly and helpful and I don't blame them fix the app

Stacey M. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO P. 
Rating:
5.0

Clean Truck, great service. Easy return. Great price.

SUSAN T. 
Rating:
5.0

Fast service!

JOHN D. 
Rating:
4.0

.

CHAD M. 
Rating:
3.0

Customer did not leave a comment.

GABRIELLA S. 
Rating:
1.0

Added charges no one could explain, multiple charges to my card, could t get a return call after calling 3 different times. Transferred to customer service where the wait time was 52 minutes

Christy D. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
3.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

THOMAS E. 
Rating:
5.0

No complaints from us..always good business

AARON H. 
Rating:
5.0

Customer did not leave a comment.

RONALD V. 
Rating:
5.0

The two employees we dealt with (one male and one female) this morning were awesome! When we realized the trailer we rented was not gonna fit what we were moving, they immediately hooked us up to a different trailer. Thank you U-Haul!

RYAN D. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Radough M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS R. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

CACHI T. 
Rating:
4.0

Customer did not leave a comment.

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

Kendal B. 
Rating:
3.0

To much money never rent again. Had to do a job and the rental took all the money not even worth doing the work. Had the vehicle five days and paid the price of three times the amount of you were to purchase a new vehicle. I will do everything in my power to have people NOT use the U-Haul system.

CHARLES T. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

MOUFID S. 
Rating:
1.0

Horrible customer service

LUIS G. 
Rating:
1.0

I understand the trucks get scrapped up from people so I think the trucks are well maintained. Keeping records of the damage to the trucks needs to be better so someone doesn't get charged for pre existing damage. I was asked if I wanted the survey sent to email or text I said email and I never got it emailed to do the pictures of the truck. If your not going to do what is asked by sending stuff to the correct place don't ask at all. I'm filing a dispute to be refunded for the damages that were already on the truck.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D. 
Rating:
4.0

Customer did not leave a comment.

Mustafa A. 
Rating:
2.0

The young woman at the counter is rude. This is the second time I have rented equipment at this location, and I will never go there again. Both times I returned after hours, and was unable to check in online. Once due to a U-Haul website glitch; the other time, because I forgot my password. I was charged $20 because they had to check in the first one, which I should have been credited back for. Also, I refueled the truck to the level on the paperwork, but they decided it wasn't right, and charged me over $12 for 2 gal of fuel. The second rental was a flatbed, which was due back the next morning by 8:30. We returned it after hours, and put the rented hitch in the dolly container so it wouldn't get stolen. I forgot to check it back in that night, but didn't worry about it because I had until 8:30 that morning. I tried to do that a little after 7:00 AM, but it had already been checked in, i had been charged the $20, and charged $38 for the hitch. It is my opinion that they should have waited until 8:30 to check it in, and they should have called me regarding where the hitch was. Because the U-Haul customer service line is impossible, with wait times up to an hour, I had to drive 30 miles to the location, and tell them where the hitch had been put, and was credited back the cost, but not the tax amount that was charged. I have rented equipment from U-Haul in Escondido many, many times, and never had any problems of any kind. If I called their direct line, they answered. The Old Town Front Street location did not answer the phone. We have decided to use another location, or Penske, the two more times we will be renting trucks in the next couple of weeks.

JANICE B. 
Rating:
5.0

Nothing, absolutely Great friendly people, I believe their names were Kelly, an Michael. Seriously Thank you for taking care of me fast.

JAMISUN J. 
Rating:
5.0

Great service!!!

Kenneth E. 
Rating:
5.0

Friendly and respectful service.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

JULIE B. 
Rating:
4.0

Customer did not leave a comment.

JOEL W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
4.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Evan J. 
Rating:
5.0

Great experiences in my various rentals at this location. GREAT JOB !!!

RAUL R. 
Rating:
5.0

There again in my time of need Camille was very pleasant and trying to help me in the best way I can to get out of a bad situation thank you for employer

GREGORY T. 
Rating:
5.0

Camille was a very friendly person trying to help me in anyway possible I appreciate everything she did and is it the disaster that I was working with where I was cheated out of $7000 from a moving company and I want to thank her very much

GREGORY T. 
Rating:
3.0

I was told on check out that it was okay to bring it back at 3/4 tank the needle was on the lower 7/8. When I brought it back the needle was 3/4 on the plus side. I still got extra charged for 2 gallons, so I'm not too happy about it. Thanks

Flavio C. 
Rating:
5.0

Very good experience, thank you.

TINA V. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Haytham A. 
Rating:
5.0

CAmille was awesome. Give her a raise.

CACHI T. 
Rating:
5.0

I am very satified with this location. I am not however satifsiied or impressed with the Uhaul on line reservation service. I originally reserved a trailer for Monday, and when doing so, did not have the chance to choose this location. It wasn't even available. I reserved a trailer at anther location close by (a guaranteed reservation) showed up there and they had no trailers. Period. I called your help line, and while waiting for a call back, went to the Old Town location and they took care of me. When your help line called back, there was no discussion of the guarantee, no I'm sorry, just glad you were taken care of. What happened to the guarantee? I am thankful there was another location close by that was willing and able to take core of my needs.

SAMUEL P. 
Rating:
5.0

Challenge to decipher where to park trailer after hours with a plethora of orange cones and trucks all over the place.

DWAYNE L. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

It worked just like I needed it to. The staff 👍👍. Thank you for making it an easier day.

FREDERICK B. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

ERIN N. 
Rating:
2.0

You need to teach her employees what true customer service is about presentation communication and respect

ROBERT R. 
Rating:
5.0

Excellent staff and service. Very well pleased. This is my second time renting from them and I will continue to go to them for my u-haul services.

GREGORY J. 
Rating:
4.0

Customer did not leave a comment.

IAN W. 
Rating:
5.0

Rental return was a frustrating experience, I ended expending more which is not my fault. My time was wasted more.

EDGAR S. 
Rating:
3.0

The odometer reading was off so we got charged for an extra 50 miles we didn't drive.

ELYSE T. 
Rating:
5.0

Quick and easy. Will be using you all again soon. Great experience.

Ralph S. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

This trailer (6' x 12') did not seem to get the maintanance needed. The inertial brakes didn't work correctly so my tow vehicle's brakes took all the load. Additionally, the floor of the trailer has some weak spots that creak when stepped on. Wonder if the structure is failing

EDGAR H. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
2.0

The two guys working Saturday were not friendly at all…almost felt like they were doing me a favor. Disappointed because the San Clemente/Pico Uhaul is awesome and friendly. The young lady the helped me Sunday AM was Awesome!!! She was Very Professional !!

Ed F. 
Rating:
2.0

The equipment and process were generally fine. It was the employees that made the experience unsatisfactory. The two U-Haul employees at this location were unfriendly / borderline rude. They were relatively curt, disinclined to help, and lacked knowledge of services / offerings (e.g., we asked about drop-off options and the employee replied "it doesn't exist," yet it was on the contract paperwork). Not great.

BRYAN W. 
Rating:
5.0

Customer did not leave a comment.

Edward E. 
Rating:
3.0

The employee that I rented the trailer from was not helpful, did not have good people skills and uncorteous.

alfredo G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Very efficient and friendly staff who were aware of my needs

CAROL Y. 
Rating:
5.0

Thank you for making this so easy. Was rushing to return on my 30 minute lunch break and I made it!

TERESA G. 
Rating:
5.0

Great staff lotta fun to work with

JACK S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
1.0

Very expensive and the ride was so bumpy I have to go to a chiropractor because my neck and back is hurt, no suspension at all very bad experience

TINA V. 
Rating:
5.0

Customer did not leave a comment.

AARON H. 
Rating:
5.0

Very patient and professional

THOMAS W. 
Rating:
5.0

Outstanding service

Gregory J. 
Rating:
4.0

Customer did not leave a comment.

Tyrone B. 
Rating:
5.0

Customer did not leave a comment.

WILFREDO M. 
Rating:
3.0

Lights didnt work he said they worked but they didnt

DANIEL M. 
Rating:
5.0

The staff at old town Temecula location were great!

JACOB N. 
Rating:
4.0

I had no idea it would take so long if I was Pre registered and had checked many times about pick up. If there is that many people scheduled for 7:00 ; I would have waited for a different time. Liked that I could do the check in on line but realized I don't think I got a confirmation all is good

JANET L. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC R. 
Rating:
1.0

Train your young staff to handle customer issues and not having them refer a person to you who never contacts you. You "SUCK" Old Town Front Uhaul.

DONALD H. 
Rating:
5.0

NONE

michael T. 
Rating:
5.0

Excellent service, I will definitely recommend to everyone I know who needs to rent a truck or trailer.

Christopher P. 
Rating:
5.0

Better parking for vehicles for in town rental would be good.

DEAN V. 
Rating:
5.0

Customer did not leave a comment.

GILBERT C. 
Rating:
5.0

Very good!

Pam S. 
Rating:
5.0

Myles was great at what he did and a very polite young man. For your situational awareness: the other young person was busy constantly stepping out to use her cellphone while only the young man was attending the desk.

INDRIKA G. 
Rating:
1.0

Horrible customer service. The process was so awkward and def felt the tension walking in. The gentlemen and young lady acted so rude with my partner and I. They def need to work on their customer service!!!

MELISSA S. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
No reviews have been submitted for this location.

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