Customer Reviews for Old Town Rentals
(U-Haul Neighborhood Dealer)

6,141 reviews

28781 Old Town Front St   Temecula, CA 92590
(South side of Old Town Temecula)

(951) 506-6685

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 7 am - 3 pm

Services at this Location:

Contact Us

(951) 506-6685

28781 Old Town Front St
Temecula, CA 92590
(South side of Old Town Temecula)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 7 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEPHANIE A. 
Rating:
5.0

Customer did not leave a comment.

Mohammad H. 
Rating:
5.0

Good customer service

KAREN S. 
Rating:
5.0

Everyone that I dealt with at uhaul where fantastic.

MICHAEL G. 
Rating:
5.0

The entire experience with U-Haul at this location exceeded my expectations. Thanks

Gary N. 
Rating:
5.0

Beth is great! very helpful and pleasant. Professional.

BASMAN S. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Annie E. 
Rating:
1.0

My truck was not working the way it should. It died after almost every time . No lights were left on or anything and it still did not turn on. Has to jump start many time to get moving again. Horrible experience

Claudio C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
2.0

On pick up entered my correct address in contract and after return the receipt was emailed with incorrect address.

MIKE A. 
Rating:
4.0

Customer did not leave a comment.

RODNEY R. 
Rating:
4.0

Customer did not leave a comment.

ANDREI K. 
Rating:
5.0

Customer did not leave a comment.

JON P. 
Rating:
5.0

the manager forget her name is always fantastic. great service and great attitude!

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Great service!

ROSA R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Pick up was easy and very friendly staff. They had everything ready and we were in and out quickly.

MICHAEL G. 
Rating:
5.0

Everything was good!

Pete C. 
Rating:
5.0

Customer did not leave a comment.

Kim J. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
1.0

I was charged an "after hours service fee" of $20 when I returned the truck the SAME day at night by dropping the truck keys through the drop box... which is what the U haul employee specifically told us to do. He NEVER mentioned that we ALSO needed to check the truck back in with some mobile app... in order to avoid this fee. I called the next morning upon receiving an emailed receipt with the extra charge, 3 hours before the truck was due to complain about this fee and two employees said they were going to take care of this extra charge. They did not.

GARY G. 
Rating:
5.0

Great service! Truck was clean inside and out

ANTOINETTE P. 
Rating:
4.0

All was good.

WALTER E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Aliaksei Z. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

SEAN K. 
Rating:
2.0

I was unsure where the key drop off location was, as there were no signs visible. The front office parking lot entrance was blocked off by a moving truck, which appeared intentional by staff, as if it is parked there to signify the office is closed. The back area, where the trucks were parked, was dimly lit to no lighting at all. Could certainly be a safety issue.

Michaelfrancis H. 
Rating:
5.0

Customer did not leave a comment.

ISIDORO C. 
Rating:
4.0

Slow process to get vehicle.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

JACK S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

JILLIAN K. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Frashta T. 
Rating:
5.0

Customer did not leave a comment.

TAMI D. 
Rating:
4.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Thank you for your customer service and convenient location!

DAKOTA N. 
Rating:
4.0

Clean up the parking lot. needs a little paving.

GARY Y. 
Rating:
3.0

There was only one guy working, chris was crabby. Not very helpful in setting up auto transporter.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Autumn H. 
Rating:
5.0

Customer did not leave a comment.

Stefan K. 
Rating:
1.0

Trash was left in vehicle. Customer service unfriendly.

BRETT R. 
Rating:
1.0

The guy just took my keys and "you're good" and walk away. He didn't check the truck or give me a receipt.

ISAAC S. 
Rating:
5.0

No comment

YUWARAJ T. 
Rating:
4.0

Customer service at this location needs to be improved, by a lot.

JAYLEN M. 
Rating:
3.0

I was disappointed I reserved a 17 foot truck and they only had a 15. And I don't feel they were forthcoming as I was shown to my truck and I said it did not look like 17 feet. Only then was I told it was a 15 footer. They did not volunteer it up front. This difference in size caused me to make two local trips rather than one, so extra time and extra milage. When I returned it I asked if I could have a break on the milage due to this and they said they talk to a manager who was not there at the time, so I don't know if I was given a credit or not. The staff was nice and the truck worked well and was clean.

RANDALL H. 
Rating:
3.0

Customer did not leave a comment.

AARON H. 
Rating:
5.0

Despite the computer system down, the rep was able to process on his smart phone. Check out and in was smooth.

BRIAN C. 
Rating:
5.0

very friendly and helpful staff. Thank you!

CHRISTINE W. 
Rating:
5.0

Customer did not leave a comment.

Sharan W. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Customer did not leave a comment.

Terah J. 
Rating:
5.0

Very professional...employee extremely helpful and knowledgeable.

ROBERT G. 
Rating:
5.0

The guy who assisted me with my reservation was professional, patient, answered all my questions, and had excellent customer service skills. He deserves to be commended on the service he provided.

Tracy W. 
Rating:
5.0

Just wanna say I absolutely love it when I walk in this place. That Beautiful smile from ear to ear from Camille is what makes that store a very inviting place. She has helped me out in the past, an recently also. Which is why I prefer this store for my rental needs. Once again Thank you for always greeting me with so much warmth.

Jamisun J. 
Rating:
4.0

It's a small office but it would be nice if they can stock up more on supplies. I reserved an appliance dolly but they didn't have any so I had to go to another store.

LAWRENCE R. 
Rating:
3.0

I am formed U-Haul and I need it to haul a tractor in a golf cart and was a shirt at us car hauler work meet my needs. Unfortunately, are the width of my tires on the golf Cart was too narrow and would not fit on the trailer. Resulting in me having to rent yet another trailer to haul the golf cart

RANDALL W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

RAFAEL L. 
Rating:
5.0

In and out very quickly. Very simple, convenient system. Polite, efficient personnel. New equipment. Had a choice between Home Depot and chose UH for the price. Glad I did. I won't even check with your competitor next time.

THOMAS V. 
Rating:
5.0

Great service

RICHARD D. 
Rating:
4.0

Staff friendly and helpful would have rated excellent but system went down so check in took a while

Robert P. 
Rating:
5.0

The process was very quick and straightforward so my moving process was so easy... Thanks!

Glinda S. 
Rating:
5.0

Excellent, friendly, speedy & efficient service!

JEB B. 
Rating:
5.0

Keep up the good work.

Joey A. 
Rating:
5.0

Customer did not leave a comment.

ISELA P. 
Rating:
3.0

I rented two trucks days apart the first day we got a 26-ft truck that said it had a quarter tank of gas we got 5 mi away and ran out of gas and had to go walk to the gas station to get gas to put in italso I was supposed to pick the truck up at 6:00 a.m. but the app wouldn't work so I had to wait for the people to get there to pick up the truck and then when we returned it the app still wouldn't work so we got charged for not logging the miles on both trucks but the people were very friendly and helpful and I don't blame them fix the app

Stacey M. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO P. 
Rating:
5.0

Clean Truck, great service. Easy return. Great price.

SUSAN T. 
Rating:
5.0

Fast service!

JOHN D. 
Rating:
4.0

.

CHAD M. 
Rating:
3.0

Customer did not leave a comment.

GABRIELLA S. 
Rating:
1.0

Added charges no one could explain, multiple charges to my card, could t get a return call after calling 3 different times. Transferred to customer service where the wait time was 52 minutes

Christy D. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
3.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

THOMAS E. 
Rating:
5.0

No complaints from us..always good business

AARON H. 
Rating:
5.0

Customer did not leave a comment.

RONALD V. 
Rating:
5.0

The two employees we dealt with (one male and one female) this morning were awesome! When we realized the trailer we rented was not gonna fit what we were moving, they immediately hooked us up to a different trailer. Thank you U-Haul!

RYAN D. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Radough M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS R. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

CACHI T. 
Rating:
4.0

Customer did not leave a comment.

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

Kendal B. 
Rating:
3.0

To much money never rent again. Had to do a job and the rental took all the money not even worth doing the work. Had the vehicle five days and paid the price of three times the amount of you were to purchase a new vehicle. I will do everything in my power to have people NOT use the U-Haul system.

CHARLES T. 
No reviews have been submitted for this location.

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