Very easy and quick drop off site. Much appreciated.
DEAN E
Customer Reviews for Old Town Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location and staff were fine. The online experience was lacking. It was a nuisance and glitchy.
LUIS MThis UHaul rental was the worst experience ever!! The first part was when I was handed the key to truck, I was told to bring back truck with the same amount of gas 3 quarters full. I made a mistake trusting uhaul employer in his service which led me not to bother checking gas level at that moment. Well, a few blocks later I noticed it only had a half of tank. I drove back and asked why were they charging me for 3/4 gas tank when I’m leaving only with half of tank of gas? Manager said “opps, sorry our bad” So, then I was told just to bring it back with half of tank of gas. I then got on the free had to drive to my location 50 miles out from rental place. It was super loud in truck I thought my window was slight open causing noise, however it wasn’t window, it was missing rubber seal to door. Also the truck kept pulling to the right, causing me to swerve from time to time.I then noticed that, there’s a notification saying “ service tire monitor system” on dash board. 50 miles later when I arrived to my location I checked the tires and the inside of tires were completely bald, to where I can see the wires. I took pictures of tires just in case I get a flat or accident. I made it back to Temecula safe. I returned truck back the next day and spoke and pointed problem again to manager, this man is in denial with the an excuse that blew my mind. He told me that those two front tires weren’t his and that someone switched them. I was feeling like he was accusing for a moment. I asked him if the back tires were his and he told me yes. He was dishonest all four tires had the same tire threads . Lastly, when I asked him for my receipt, he told me that they will email me my receipt. I wish they would of went over all the hidden fees, because from 19.99 the rental it came out to over 200.00 dollars. One charge was 15.00 for safe: I’m not sure what that mean. In my opinion those rentals are supposed to be expected before a customer drives off. On their part that was maintenance negligence and they should not be in business. Old Town Temecula U Haul is the worse rental place.
MICHELLE LWhen paying for miles put all miles on same location. For some reason it was 319 miles and then 39 extra miles. It should have just been 350 miles so that customer doesn't have to explain things when get bill for extra miles. Still waiting on my refund for the miles not used.
AMANDA LThe staff was very helpful.
NICOLE LEverything was perfect
TINA DYour software for Android smartphones could use a little tune up.
ARTHUR BYour software seems to be a little glitchy when it comes to Android phones. The staff had a workaround, but that shouldn't be necessary.
ARTHUR BAustin and Anthony at Old Town Rentals couldn't have been better.
CAMERON VEasy in and easy out.
GREGORY MGreat LARGE LOT. Easy access to unhook car hauler and park truck. Staff was very friendly and helpful.
RODGER BThe only complaint I had is the location opened at 8am, but nobody was there until closer to 8:10am.
MARK BYou have good staff, very polite and helpful
LOUIS FGood customer service!
SOFIA BEverything was great!
THOMAS WThe entire process was simple and efficient.
Josh CPoor service, poorly maintained equipment, and a completely unreasonable overcharge. I was charged almost $400 for a truck and trailer rental for only 4 hours, which is ridiculous. The experience was frustrating from start to finish and absolutely not worth the cost.
JULIO GSimple and easy. Fulfilled my needs
SHANE KWe really enjoyed the friendly staff there!
ALBERT SAnthony and staff were fast and efficient. Great experience.
MARCUS NGreat staff, attention to detail and easy process.
DONNA BWorst experience of my life. I want to talk to U-Haul management and corporate.
RICHARD AGreat service
Brian BGreat service and equipment is in good working order. Thank you u-haul
ALVIN MVery happy and energetic crew! I enjoy coming to this location over others because the staff here is always friendly, while some other locations feel like they don’t enjoy their jobs and can come across as rude. The crew working on Saturday, December 6th made my rental process easy and enjoyable. Please keep up that level of positivity, maybe it will even rub off on the other locations! I shows that Anthony really cares about his team as well.
Luke DAnthony, the owner helped me with my check-in and Return process. He was very kind, knowledgably, and professional. I appreciated being checked-in quickly as I was on a time constraint. I would definitely recommend this location to family nd friends.
CLAUDIA WNo improvement necessary. Treated like VIP. Thank you.
DONALD SEasy process
JANALEE CThe employee was very nice and made getting the truck and auto trailer super easy especially on a stressful day the day before Thanksgiving.
John WStaff was very helpful, and got half a dozen renters on their way in a short time !
JON DGreat, there was a helpful person there running things at 8:00 am. Supplies such as straps for rent or purchase were very limited, though we at least able to rent moving pads and purchase shrink wrap. That's tough on moving days in a pinch. It was quite challenging to hook the straps on the truck. It seems like loops may be missing?
BENJAMIN FAmazing service
JOHN Ttrailer had flat tire when vehicle was loaded on trailer ,next time i will check air tire pressure.
ALLEN TBest place ever! Convenient, easy in and out, very helpful staff. We never rent anywhere else
THOMAS KVery good experience, friendly and helpful.
SCOTT REnjoyed the good humor of the current proprietor.
MELINDA GCustomer service was amazing, pricing was fair, equipment was in great condition, and returning the truck was a little difficult from the website but super easy from the app. There wasn’t an option at drop off to say the truck didn’t come with a dolly but I had to answer questions about a dolly anyway
CHRISTIANA CThe lot is very dark and when returning at night, you can’t see anything. I use the van for four hours and it gets dark early. I was made to park in the dirt lot next-door and there was plenty of open spaces where I could’ve parked on the edge of the U-Haul center.
SHIRLEY SSpent the time completing all necessary paperwork online the day before, including photos of my DL for a 6x12 open trailer with ramp. Arrived at the location and the young kid could not fine my reservation, even though I gave him my reservation number. It took another 15 minutes of him fumbling around on 2 different computers, making me do the photo license process again, before he said the paperwork was complete. Went outside to get the trailer hooked up, and he had the wrong trailer!!! He was giving me an enclosed trailer before I said that is not what I reserved!!! He said no problem, and randomly picked another trailer and said he would change the paperwork later!!! I got a phone call from Uhaul this morning asking me if I had returned the trailer yet, which I had, YESTERDAY!!!! Ever again would I trust that location!!!!
Michael JDo not double charge the customer.
YNOSENCIO MEmployee was very courteous and friendly
RICHARD GFriendly customer service
RANDY MI’ll use you again.
MARC RAllison is awesome and very professional
KENNETH MGreat experience!!!
JESUS Rvery convenient and will use again because of the pleasant staff
ERIK JFabulous. Fast and efficient staff and getting the van and dropping it off very easy.
SANDRA CEverything went great. Thank you.
AARON SGreat experience overall and easy to extend my rental
TAD WGreat location for pick up and drop off. It was a very easy process. The staff was informative and helpful.
Charles SYou treat people so good
MATEO TFrom personality at the front desk to the quality of equipment and always available this is the best U-Haul location I have ever found. I will continue to use it on a regular basis with this equipment, I can do my best for Christ helping people who otherwise cannot achieve what they want in life
ROBERT PAlways quick and friendly. I've rented from there multiple times.
BRIAN MVery friendly people
MARK VAlways best U-Haul service in Temecula. Super nice folks
VOLODYMYR HService experience from start to finish!
Sonja SThe entire process with uhaul from start to finish was a nightmare!!! I've already started telling my friends and family about the way you guys run your business! You've lost all of our business!
Sonja SEasy out, easy in. Didn’t have a reservation for this rental but they had the equipment I needed. Overall great experience.
EVAN JHow about having coffee and donuts.
JESUS WVery good service
RICARDO OThe staff was great and so helpful. When I need a truck I used UHaul.
MARLYSS NEverything went well. It is a little hard getting the trailers off the hitch because we did an after hours drop off but other than that it was great.
SPENCER K