Customer did not leave a comment.Carol L.
Customer Reviews for Old Towne Laundromat
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When a customer reserved a trailer 45 days in advance it should be at their local location and not 45 miles away also all original information was messed up and incorrect. On pick up the charges were incorrect and a mess to correct. Wasted a lot of time just getting a trailerVal C.
Customer did not leave a comment.JESSECA W.
Customer did not leave a comment.LuAnne S.
Easy to pull in - attendant very helpful.DIANNE O.
Staff was friendly and helpful. They offered to back the trailer up and unhook it for me, which was much appreciated.Paul S.
Customer did not leave a comment.Jeffrey D.
Friendly service, quick check out. Thank you!SUTON D.
Customer did not leave a comment.daniel A.
Website horrible - no one to answer questionsCharles S.
The perso manning the area was not very helpful.Connie M.
Owner was polite and helpfulJACOB P.
Staff was very helpful, and had a good sense of humor.Christopher I.
Customer did not leave a comment.Steve R.
Customer did not leave a comment.Dale T.
Wipers were awful even In light rain. Transmission made high pitched noise and seemed to lurch when at Intersections (loaded and empty.) Fuel gauge was inaccurate and one headlight would stop working at random for a few seconds at a time. Next time I'll pay a few extra bucks for Penske or go to a location that doesn't literally operate out of a hole in a wall.james H.
Customer did not leave a comment.David G.
my compliments to Jeff.NEIL H.
Customer did not leave a comment.tyrone G.
Customer did not leave a comment.Karin H.
Customer did not leave a comment.BENJAMIN V.
Customer did not leave a comment.Jessica B.
Friendly, ready to get us on the road, fast service.ROSALIND K.
Friendly, helpful staff, convenient location, equipment was ready when promised. Office area was a bit of a mess but that did not affect service.Michael F.
Not feel as rushed but take time to point out truck and show it to us.DAVID O.
On line pickup did not work at all. Had to wait an hour for a person to come in. Not happyMark K.
Customer did not leave a comment.David P.
Very professional - helpful and I will use their service againðŸ‘Carol K.
Office was very difficult to locate by being tucked in a corner in the back of a laundromat. Also, workers were often difficult to identify and/or track down as they were mixed in the crowd with everyone else in the laundromat and not in any sort of uniform.Thomas B.
Customer did not leave a comment.MARK L.
The guys were more than helpful, pleasant to deal with and made the whole transaction very easy. Would definitely use them again if I needed toCATHERINE S.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.MARLIN S.
Customer did not leave a comment.steven K.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.Clinton J.
Person that took care of me was awesome very helpful and knowledgeable.Jim S.
Customer did not leave a comment.Jeron S.
Gas tank wasn't full when I got it so filling it would have been easier if it was full that way I could put in the exact amount of gas I used.Cassandra X.
Customer did not leave a comment.Shane H.
Customer did not leave a comment.Curt C.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.Pamela L.
Customer did not leave a comment.Tobias B.
Wash windshield. Put cruise control on them.Steven M.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.PAULA S.
Only thing was the rubber chain hook retainer was missing and saw where it had drug on the groundDave C.
It was 5 miles from the spot I was going to rent from. They charged me 41 for miles over and it is only 21 miles over . I should not have to pay the extra miles you booked me further awayDaniel M.
Customer did not leave a comment.DAVID F.
Customer did not leave a comment.Rebecca B.
No comment everything was okay to satisfy a customer.James M.
I was told the gas tank was 3/4 full. I did not check it but there was only 1/4 tank. I called the Olde Town Laundramat as soon as I saw the discrepancy. I returned the vehicle at half tank. I added six gallons. The odometer shows I drove 16 miles. I had the vehicle for an hour. I was charged 19.95!!!! There is no way I used all that gas on driving 16 miles. Don't use this facility.Allen L.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.Michael M.
Faster service/ better knowledge on systemarron D.
Customer did not leave a comment.courtney K.
Horrible experienceSteve M.
Customer did not leave a comment.Paul J.
Well, considering the vehicle was not ready at my original pickup location, it placed us behind in timing for the move. It was quite an inconvenience.Brad S.
Customer did not leave a comment.CRAIG F.
Customer did not leave a comment.Carlos A.
Customer did not leave a comment.Jordan J.
Hard to find office at location. The service was excellent, in fact enjoyable.JACK S.
Can't think of anythingJan M.
The windows were so dirty I could not see anything out of them. I signed up for truck/share because I wanted to get an early start. I arrived at 5:00 am but was unable to get The key...The place was suppose to open at 8:00 am...The worker showed up at 8:15 and was apologetic he did not put the key in the box for me.Karen S.
Truck covered in snow when we arrived at reservation timeThomas D.
Customer did not leave a comment.Tanya F.
Nothing at this time they were courteous and helpful, no problems with the equipment for a last minute truck.Carol Z.
I will not use this U Haul in Stevens Point anymore do you bad service.paul Y.
The man working, I did not get his name, but he was not "Rusty", was very courteous and helpful.Thomas M.
Very quick drop off. Rep was walking out before I even got in parking spotSTEPHEN N.
Jeff was helpful but seemed very scattered and nervous.Lisa P.
Service was great!Andy L.
You done excellent jobChuck Y.
Customer did not leave a comment.Gabriela H.
My only problem was with the way you fill out the amount paid for the equipment. I had to call and have someone help me understand the bill. It reads daily charge for the truck (which was actually a cargo van) was $79.00. It wasn't, but apparently you have it connected to the mileage charge. Strange, but the vehicle worked fine.Jean B.
Customer did not leave a comment.Chuaty V.
Customer did not leave a comment.Jim W.
The gentleman working was very unprofessional and very unpleasantJAMIE M.
Customer did not leave a comment.Joe K.
Friendly, helpful staff.Tom W.
Wonderful customer service!Mitchell Z.
Customer did not leave a comment.craig B.
Drove 30 plus miles one way only to waste another 30 minutes to actually process and get a trailer. Takes 15-20 min to speak to someone on the phonerandy W.
I was at the place to pick up my trailer for 1 hour and he called 2 different UHAUL higher ups to figure out what the issues were. It was so annoying and made us late for a party in MN. It was my worst experience ever with UHAUL and they charged â€œpending chargesâ€ 4 different times so I am now waiting up to a week for that to clear. I would think twice before using this place again.Dawn C.
I did not rent from U-Haul. You sent to the wrong email address.Steven P.
Jeff was extremely helpful and very polite kept my reservation on file and called me as soon as a trailer became available. We needed the trailer that day and it was 4:00 pm on Saturday. A trailer was not available until Sunday but one came in we picked it up at 4:30 pm WHAT A GREAT PERSON he deserves a raise.Bradley B.
The air conditioning did not cool well. My husband said there wasn't a cruise control on the truck. I think something like that should be standard.Jeffrey G.
Prices are bogus. Not recommending uhaul to anyone. First truck fell through cause no keys. 39.95 + .99 is prices advertised but after 38 miles charged 150? Dumb company :DVang L.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Nicholas B.
Customer did not leave a comment.Leah Z.
Customer did not leave a comment.robert B.
The first truck assigned had brake noise issues! The first gentleman was ok and fine with getting a replacement, however another male individual made comments that it was fine but if you want a replacement, go ahead! I did request and did get a replacement, however the guys remark was not ok or professional at all. More less made it sound as though if the truck would have broke down they would just blame the renter. The first guy was much more accommodating and handled it with more respect. He called some other number to get the replacement and even said the lady on the phone said the brakes should not have made such a noise! Windshield was dirty!Tammy C.
I was charged $447 two weeks BEFORE my rental date. It was quite the shock when I checked my credit card statement. It made it so I was unable to use my card as it brought me to my credit limit. It took a week to have it taken off my bill. I wasn't offered a discount or anything.Lisa S.
Customer did not leave a comment.Richard S.
The site we were to return the trailer to in Oshkosh didn't except Uhaul trailers and longer and at the last minute needed to find a place that we could drop it off. You should have your system up to date on what excepts returnsJohn M.
Very polite and helpful. Awesome customer service!Roxanne E.