Tony was very professional and explained everything to me.ken C.
Customer Reviews for One Stop Auto & Truck Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be more forthcoming about insuranceAndrew M.
Customer did not leave a comment.Angelo M.
There was much confusion & frustration getting our uhaul from Taunton. Then we had to go to west Warwick location. He literally pulled a rabbit out of his hat.!!! It took us 4 hours & 2 locations to get our hitch, but we finally got it. West Warwick - was a life saver!Jennifer S.
Excellent service, Many thanks to Tony , he is totally awesome.DEB W.
I had a god awful experience with Uhual. I want a part of my bill covered, please call me 4015756018Michael M.
During virtual check-in, I had marked the vehicle as clean, but once I started to use the truck, I noticed it was dirty. Box and ramp had not been swept, cab was grimy, previous renter's contract was still inside. I cleaned everything up before returning.Kevin G.
It needs to be a notification of sorts when you are booking the truck that it won't be open on Sundays and you have to go through the online checkout process. Your website is slow, hot, steaming garbage and I don't want any part of it. I just want a real person to take my keys and go "okay you're all set" so I don't have to endure the circle of hell that is renting a U-Haul any longer than is necessary.Evan C.
The web site would not let me state I returned Truck said web link no longer available and I turned it in an hour earlier And now was charged another day so that I would put down as a failCynthia A.
Customer did not leave a comment.kerry M.
Customer did not leave a comment.Esther W.
Windshield wiper flew off on the highway in the rain and almost caused me to crash. None of the charging ports worked, so I could not charge my phone and didn't have GPS for the end of the trip which caused problems. Some of the boxes in moms attic got damp. Extremely unhappy.Christopher W.
Customer did not leave a comment.brittany H.
The renting experience was great but I'm totally pissed that I had the truck for less than an hour and was charged 3x the amount. I understand that it was going to cost me more than $19.99 but almost $70 is disgusting, I would not recommend uHaul to anyone ever. The man that helped me named Tony was amazingalicia J.
Everything went very well. The owner of the shop was very kind and accommodating to us. We appreciated his help. I think anyone would be happy to use this location.Jamie G.
Customer did not leave a comment.Anthony L.
I booked a reservation at one location close to where I was moving. So that the mileage would be as low as possible. As I was pulling in to the lot they said they had no trucks and transferred my reservation to another place "right down the street" well no it was most certainly not down the street. It was in the complete opposite direction. But the worst was when I got there he had no knowledge of the transferred reservation. So I had to do another reservation and pay on a credit card that I DID NOT want to use. He had no trucks initially but said he would let me take a 10 footer for 2 and a half hours when my reservation was a for a 15 footer so not only could I not fit all of my belongings I could not even make multiple trips because I had 2 and a half hours and the uhaul place was an additional 10 minutes in the other direction. I called customer service today to request that the payment be taken off of that card and put on another and unfortunately this could not be done.FALLON M.
Customer did not leave a comment.jjacob U.
Easy and professional serviceRaymond P.
The service at One Stop was amazing. Tony was prompt and courteous. I had an issue with my online return and Tony quickly handled the problem. If I ever need a Uhaul again, it will be from One Stop. â˜†â˜†â˜†â˜†â˜†Tijuana P.
Owner of building had no idea about contactless rentals.Lexus V.
Customer did not leave a comment.DONALD S.
I was never asked if I wanted insurance and noticed itv was added on the bill. I would have declined it.Donald B.
Owner was very helpful and great customer service!Cassandra S.
The man I dealt with was aggravated with pretty much everything to do with my reservation. I madeMy reservation online and had ordered one of the $19.95 box trucks. My pick up time was 9 AM I was running late so I didn't get there until about 945. When I arrived I was told that they did not have the truck that I ordered and that he would have to give me a 15 footer Which in my opinion he should have given me for the price of the truck that I was promised but he charged me the $29.95. I was in the office for about 45 minutes before I was able to leave with the truck due to technical difficulties but they were having with their website. I had also ordered this truck for eight hours which would have meant I would not had to have had it back until 5 PM I realized that I was an hour late almost picking up the truck so I knew I was only going to get it for seven hours at that point. But was told by the man behind the counter that he had somebody else renting that truck at 4 PM and I had to have it back by 3:45. Which would not have been as big of a deal Had I not waited almost 45 minutes to even drive the truck out of the parking lot. Then I was charged a $25 cleaning fee when I know that the truck was left clean. I am highly dissatisfied with my experience and I will never return to this location again. And during the 45 minutes that I sat in the office all this man did was complain about how he had better things to do and how he could be making more money working on cars not sitting there making peanuts dealing with me and my U-Haul. Told me that he did not get paid by the hour for this. I would appreciate a call back from someone in the corporate office my phone number is 401-206-8594Destinee P.
Customer did not leave a comment.Stephanie B.
Tony the Service Manager was very helpful with re-receiving the U Haul equipment and the returning process went without any issues.Chris W.
Tony was very helpful and friendly. Made my first uhaul experience EXCELLENT. Would definitely recommend this location to everyone!!!KAYLS N.
Customer did not leave a comment.Kathleen S.
I had numerous customers recommend this location. Luie the owner is what I expected, very attentive, knowledgeable and professional. I would recommend this u-haul location to my associates tyemilio M.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.Lisa S.
Customer did not leave a comment.Cynthia F.
There is nothing Tony at one stop was really nice and he worked we me. I would recommend one stop . Thank you so much Tony for everything and being very friendly thank u LoriAnnloriann H.
I have a 2 5/16 ball on my draw bar, it became a big problem, this service station didn't have the 2 inch ball that is needed for towing, had to leave the site and go find one, returned with the correct size ball, and he refused to change it, told me he was not insured for the liability of the ball being installed properly, so, after signing and paying for the car trailer rental it was 2 1/2 hours before I towed the trailer and It was not hooked up correctly, safety chains not connected, he took a pictureDennis D.
Customer did not leave a comment.sanya C.
The service manager Tony went out of his way to help me. I highly recommend his services an honest business. Located right next to a breakfast diner. Get some breakfast before you rent your truck.andrew D.
Polite and professional when I called to confirm the return.Paul R.
Agent Tony held my reservation despite numerous requests. Courtious and walked me through the process. An enjoyable experience.CHESTER B.
Service was great.very friendly and professional would do business here again for surepaul R.
Leave me alone! the dealer was great but the company was HORRIBLE, your constant contact via phone call, text and email was borderline harassing.. I was a loyal customer for many years but now will NEVER use U haul again.. Horrible, Horrible, Horrible.. My experience was so bad I am considering writing Joe S to let him know..Christopher W.
Customer did not leave a comment.Crystal C.
Customer did not leave a comment.tom T.
I was very dissatisfied. The man at One Stop Auto & Truck Service Center was slow, had no idea what he was doing. He kept blaming us for no good internet access when U-Haul was experiencing a problem with the website. He complained about U-Haul the entire time. told us pick up was at 9. We were there about 8:50 until after 9:30 and were told to bring the truck back by 2:30 for the next rental at 3:00. Our 6 hour rental was now down to 5 hours and we only had time for one trip. It was an awful, disappointing experience and would not recommend One Stop Auto or U-Haul to anyone in the future!!!!sneryl L.
I had the pick-up and drop-off locations all pre-advertised with a self-checkin before I arrived to get the trailer. When I dropped it off a couple of hours later, the drop-off location was closed. I took pictures and tried to self verify the drop-off but it wasn't working. I was charged $20 for some convenience fee which I would like to be refunded for. I emailed about it and never heard back. All in alll the communication has been pretty poor by U-Haul.Brandon H.
Customer did not leave a comment.Dacio L.
Customer did not leave a comment.Jeffrey B.
The new system that has the customer upload a picture of their license is problematic. Depending on your phone it may not work at all. I was trying to upload for 20 or 30 minutes. I feel that u haul rental places should have the ability to upload a picture of a license from a camera at the location, not a customers phoneBob G.
Highly recommend this location!Virginia M.
Very helpful and timely.harry P.
I rented a 15' truck and an auto transport on 7/18/19. I found the equipment performed brilliantly. I can't say as much for the service. The initial reservation was made approx. a month before the pick- up date. We had checked distances and the Yelp reviews and selected the U-Haul agency where we WANTED to pick up the equipment. It was 3 miles away and an easy drive. I had reserved a 10' truck initially, but due to some circumstances, I had to upgrade the reservation to the 15â€ truck and add an auto transport. I made this adjustment a few days before the pick-up date. When I was contacted by U-Haul, they notified me that the agency I had selected, one that was only 3 miles from me, was CHANGED to one which was 13 miles away and NOT convenient to my location. At that time, I requested that the auto transport NOT be attached to the truck at pick up as the space for loading the truck was limited and the transport would have impeded loading. I was assured that was no problem. I planned to return after loading the truck and connect the trailer. When we arrived at the pick-up point, I found only obstacles. All of the information I had provided in the reservation was on the screen but they were â€œunableâ€ to use it and ALL the information had to be retyped, causing delay. Also, for the first time, I found out that I needed a smart phone to connect with a U-Haul site to transmit a copy of my driver's license. I understand the need for a copy of my license but it would have been helpful to know beforehand that I would need a smart phone to accomplish this task. The agency, One Stop Auto Service, in West Warwick, RI was unable to take the pictures themselves and unable to provide any info regarding the Internet site. Lucky for me, my daughter was along and we used her smart phone. Unfortunately, the site crashed 6 times while trying to connect. The gentleman at One Stop, Tony, provided no help at all but merely complained that U-Haul wasn't paying him enough. Maybe if he got more money he might have been more helpful or more knowledgeable. Nonetheless, I was not interested in his finances but in the time WASTED getting the equipment. My daughter was able to bypass the phone system and connected to an Internet Hot Spot and was able to make the connection. Without her help and knowledge, there would have been no sale. Tony, who should know how to complete the transaction, was completely useless in this regard. Finally, the paperwork was finished and I asked to see the truck before I certified it was clean and dent-free. To my almost shock, the transport was attached, even though I had specifically requested and been assured it would be separate! I asked that it be detached but was told by Tony that it was too hard to do and would have to stay that way. When it was clear we were leaving without the equipment, Tony had another employee, Dominic, come out and detach the trailer. I returned to the office and was informed by Tony that the trailer MIGHT NOTBill K.
Customer did not leave a comment.Danielle F.
Not a thing , great place to pick up a rental trailer.Richard L.
Customer did not leave a comment.Christopher K.
Great experience.Dora R.
Customer did not leave a comment.gary M.
Customer did not leave a comment.stephanie J.
The person who called me to confirm the pick up location from one stop in West Warwick was very rude to me. Everything about the truck was fine but I didn't appreciate his rude comments he didn't ask me if I was using my smartphone to check in and he stated "I am not coming in early just to make $12 ". I didn't ask him to come in early i just expressed to him that I had signed up online to pick up a truck at 8:00 a.m.This is bad reflection on your company. The issue got resolved but I told him his interaction with me displayed very poor customer service.Susan N.
Customer did not leave a comment.kevin S.
Tony was awesome!! Super helpful! Plan on doing future car /uhaul business hereAndrew B.
Needed a truck on short notice and there guys delivered. Thank you so much for your business.Sean C.
Customer did not leave a comment.Paul G.
Customer did not leave a comment.ronald E.
The office area looked dingey, but the clerk was polite and helpful. He had our Uhaul warmed up and had cleared the snow off of it.JOE E.
Customer did not leave a comment.Monica B.
i did not purchase insure but i was still billed 14.95. Also, when i picked the truck up, your associate designated 1/2 tank of gas while it was actually closer to 3/8 which I refueled to the 3/8 level, however I was charged for less than the 1/2 tank that was eroniously designated by your agent. I would appreciate your due dillagence and responce.wanne C.
Process was very easy and the man helping us was delightful.suzanne S.
Customer did not leave a comment.Diane W.
Customer did not leave a comment.RYAN G.
Have more trucks available. But Tony was very accommodating in getting the reservation ready for me.Idris B.
Tony helped me select the right hitch and ensured the auto transport was hitched correctly. Excellent service and no problems towing.roger J.
Great service!FRANK P.
Customer did not leave a comment.silomera S.
Nothing, everything was great.Riley B.
Customer did not leave a comment.ANDY M.
Customer did not leave a comment.Leo A.
Tony from One Stop Auto Service was extremely accommodating and an absolute pleasure to work with. The service was fantastic. The truck was immaculately maintained. I was very impressed and will recommend this location to everyone. Thank you very much!sue M.
Customer did not leave a comment.CHERYL D.
Customer did not leave a comment.Aaron S.
Customer did not leave a comment.Arthur L.
Customer did not leave a comment.Melissa D.
The truck was good and Tony was excellent but the price was very high. I would try other methods before renting again.dennis P.
Customer did not leave a comment.CATHIE J.
Called this location for help in regard to being over charged at the pick-up location. Contact was supposed to be getting in touch with manager and I have yet to receive a call back.Michael B.
Agent got mad with me for not returning truck to his location. I was having problems on my phone doing the â€œreturn truck check-inâ€. So I looked at pamphlet and took it to another location to be checked in by an agent. I did not want to return truck without having someone â€œverify mileage and gas usedâ€. I explained this to him and it didn't get me anywhere. Also I was overcharged! For only going 10 miles locally, I was charged over $200 and still haven't heard back from U-Haul, to correct this overcharge. Definitely will not recommend this location to anyone!Stephanie C.
Tony was a great help from start to finish! Pleasant to transact with, explained what a hard week it was on getting rentals due to college kids and most rentals were reserved and or on lock-down and Memorial Day weekend coming up did not help matters either. But Tony went above and beyond and obtained a truck rental for me and even accommodated an extra day. It made all the difference in the world in getting the move done. The whole experience as stressful as it was for us was made much easier on the last day of the rental by Tony. An A+ guy and an A+ business to rent from. Definitely would rent from him again if/when needed and definitely would/will tell friends to rent from him. Overall good experience! Thank You!!!vilian C.
Customer did not leave a comment.DEBRA M.
Customer did not leave a comment.Conrad R.
You changed my location on my reservation and I had to drive an extra 25 minutes to a place in the middle of nowhere that had detours all around it and I got lost. It was very stressful and I was not happy that I had to drive so far south then go back to providence. You shouldn't commit to a location then change it last minuteLISA C.
Customer did not leave a comment.DEBRA M.
Customer did not leave a comment.jess G.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.craig K.
Tony was very helpful. Wonderful part of our local community.chris F.
Customer did not leave a comment.Ian B.
Customer did not leave a comment.Alfred A.
Customer did not leave a comment.Jennifer E.
Tony was excellent, he get what we needed with no bs! I will totally refer his u haul stop to anyoneMax A.
The owner checked me in. He was very kind and welcoming. He seemed to have a happy spirit and it showed in how he treated me, like an old customer that he's know for some time. He made the drop off easy!!terrie E.
Great customer serviceRonald G.