I scheduled a counter pick up at a different location. The day before I received a message that the location had changed. When I arrived at the new location no one was there. I had to use the online pick up, which took a long time. I was not happy that what I had scheduled was changed at the last minute.
Gayle A
Customer Reviews for One Stop Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience...super easy!
Mary SNo one available at location for assistance. Wrong truck and keys. The U-Haul app was slow and uncooperative. By the time I finally got keys and a truck to match I was so angry from lack of service or assistance that I vowed to never, ever use U-Haul again
Frank MExcellent interaction throughout the whole process.
JAMES KNo issues here
DARIN MExcellent customer service!
ANAND S