Customer Reviews for One Storage Centre
(U-Haul Neighborhood Dealer)

244 reviews

1001 S WS Young Dr   Killeen, TX 76543

(254) 501-3863

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 501-3863

1001 S WS Young Dr
Killeen, TX 76543

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It rained when we were moving. The uhaul leaked water onto my furniture and mattress. Stained my mattress orange. Other than that it was helped us a lot.

Maggie A. 
Rating:
5.0

Customer did not leave a comment.

Willie H. 
Rating:
1.0

Refund someone there money back after they bring it back on full

Jarmar W. 
Rating:
5.0

The lady is so nice. Need more like her.

MELISSA R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

No complaints

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

NIGEL B. 
Rating:
5.0

Customer did not leave a comment.

SHAQUILLE OMAR L. 
Rating:
3.0

The mobile process should be a lot smoother. Getting the truck required too much.

Dominique J. 
Rating:
5.0

Customer did not leave a comment.

Derreck B. 
Rating:
4.0

The lady that checked me in was friendly and courteous but uhaul really needs to update their trucks and computer. The computer crashed and I was delayed. When we went back, it crashed again. I lost almost 3 hours that I could have been loading the truck. I will search other companies before I rent from u-haul again.

glenda B. 
Rating:
3.0

I rented a car hauler and pieces fell off it causing it to be Stuck on my truck. Customer service and road side was useless. I lost money, and time from work because of the car hauler. Sucks, sucks and sucks

AUDLEY B. 
Rating:
5.0

Same as pick up location. Very friendly and helpful staff.

bobby A. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Kurtis S. 
Rating:
5.0

Nothing I can think of. Everything was great and everyone was very friendly and very helpful.

DEBRA KADERKA Y. 
Rating:
5.0

Customer did not leave a comment.

MARIA O. 
Rating:
5.0

Staff was friendly and helpful

Keith B. 
Rating:
5.0

Great customer service and clean facilities.

Shaki S. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Great people that work here

Kelvin L. 
Rating:
5.0

Customer did not leave a comment.

Young K. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

Edmunda M. 
Rating:
5.0

Customer did not leave a comment.

Waleed A. 
Rating:
5.0

Everything went well with the moving of my son's belonging to Austin, Tx.. But what was upsetting is when I was trying to return the truck to the location they wouldn't accept it. I call the afterhours number, talk with a representative and was instructed to google a location on my phone. DIDN'T feel comfortable with being told that in conversation. Expected more help & direction. Locations of return need to be updated!

Carolyn B. 
Rating:
5.0

The lady at the front desk that did all of the lease agreement with me was very professional and made this a very pleasant day. =0)

Israel R. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

Garth J. 
Rating:
5.0

Customer did not leave a comment.

Duane S. 
Rating:
5.0

Mary gave excellent customer service throughout my 2 1/2 years there. She represents herself and One Storage Centre with the upmost professionalism.

Donald P. 
Rating:
5.0

Very helpful! All staff I have encountered were great and inviting.

anthony S. 
Rating:
5.0

Great job very pleased thanks

randy R. 
Rating:
4.0

N':#

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

randy R. 
Rating:
5.0

Customer did not leave a comment.

shirley J. 
Rating:
3.0

Have clear instructions on where your reservation is, so pick up is an easy process. Also a better way to manage the gas, seeing as I put more gas in that the vehicle had when I picked it up and still was charged for a gallon of gas.

amanda M. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Dustin B. 
Rating:
5.0

Nothing everything was perfect

Dean B. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

Edwin G. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

very smooth and friendly,

John P. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Tanner Y. 
Rating:
5.0

Customer did not leave a comment.

Lovina M. 
Rating:
5.0

Everything was great!

Ariana M. 
Rating:
5.0

Inside of cab was dirty. Had Cheetos & dog food in it. Needed to be swept/vacuumed out. Windshield wipers need replacing. Other than that everything else was good. Very friendly & courteous staff.

Richard O. 
Rating:
5.0

The office was clean and staff was very helpful, it made the process easy & fast

Mildred L. 
Rating:
5.0

Excellent customer service

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

DYRON B. 
Rating:
5.0

Excellant, helped us even though we had little time. Will definately return.

Linda R. 
Rating:
5.0

Just have the inside cleaner

Raleigh M. 
Rating:
5.0

Very helpful staff

Jason R. 
Rating:
5.0

Customer did not leave a comment.

rusty D. 
Rating:
3.0

Was suppose to pick up in temple. Was told no reservation. Lost 2hours having to go to another location. Then the handle got jammed in the roof after we had loaded it and it took us an hour to get the door down. Then our movers backed out onus twice. It makes us think twice about renting another uhaul

francis Y. 
Rating:
5.0

Customer did not leave a comment.

Celines F. 
Rating:
4.0

Customer did not leave a comment.

Cressida R. 
Rating:
3.0

Customer did not leave a comment.

Derek John T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Thank you

SIM D. 
Rating:
1.0

GET ANOTHER MANAGER CAUSE MARGARET GRAHAM IS RUDE,NASTY,HER CUSTOMER SKILLS IS HORRIBLE

VANESSA M. 
Rating:
5.0

Customer did not leave a comment.

michael O. 
Rating:
5.0

Customer did not leave a comment.

SHAW J. 
Rating:
5.0

Mary is great I will only do business wit her. will no longer use downtown location

ROSS C. 
Rating:
5.0

Nothing. Customer service was awesome

Brytny T. 
Rating:
5.0

Vehicle was not clean. Had to sweep out back before loading personal belongings. Cab area was also not clean.

JOHN C. 
Rating:
4.0

Had to switch pickup sites last minute and the new place did not have most of the info I had previously provided. However, they worked with me to ensure everything was correct before I left.

Neil W. 
Rating:
5.0

The Staff at this location is super helpful and friendly. The amount of trucks available for the size of the location makes it easy to get something when in a pinch.

CESAR C. 
Rating:
4.0

Customer did not leave a comment.

Dana H. 
Rating:
5.0

Very friendly Very professional Very helpful Outstanding service

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

Nothing. Great service by Mary at One Storage Center

james S. 
Rating:
5.0

I have used the U-Haul rental company in the past and this has been the most pleasant experience.

DATRELLE B. 
Rating:
5.0

The rep was very helpful. Had me in and out in a few minutes. She was great,

Gale S. 
Rating:
5.0

There was not a U HAUL truck available at first, but they did everything possible to get us what we needed when we needed it. They were able to work with our schedules and change the reservation as needed to accommodate us. I really appreciate everything!!! A n excellent experience!!!

Teri Beth A. 
Rating:
1.0

Called to confirm they close at 6pm. Arrived at 5:40, a full day early. Gate was closed. Attendant on inside of gate asked what we wanted. Seemed upset she had to open gate and check us in. Saw, and mentioned we opted out of the insurance. Began questioning 'all these scratches' implying we had caused them. We told her they were all there already and had been marked. She chose to drop that issue, but found cause to charge us for $15 in fuel, because it 'just 'wasn't quite up to 3/4 tank.' After a $590 rental returned a day earlier, it seems a $15 judgmental call from a disgruntled attendant is not what I would call 'customer friendly'. I use your trucks to deliver my cabinets to out of town jobsites. I will continue to use your company, but I will never return at this location again. Not impressed.

TOM D. 
Rating:
5.0

Easy drop off service. Staff was very helpful and kind

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
5.0

Customer did not leave a comment.

Kellie L. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Gina R. 
Rating:
3.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

Donnie T. 
Rating:
4.0

ALL was well AND VERY CONVENIENCE. THE U-haul SALES REP.ON VETERAN MEMORIAL BLVD.GIVES THE WORSE SERVICE. VERY DISAPPOINTING COMMUNICATION, BAD PUBLIC SERVICE, NO SMILES, JUST GRIM AND GRUMPY. W.S.YOUNG EMPLOYEES ARE WONDERFUL.

VERA T. 
Rating:
4.0

I ordered 5 moving blankets, which I assumed were in the trailer I rented since she did not move from her chair. Packed last night and discovered no blankets. I was disappointed. Perhaps the Hallmark movie was too exciting?

Jillian B. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
5.0

none at this time

Yavonne L. 
Rating:
4.0

This location was not open at the time I dropped off the truck, but there were signs visible for the drop off key box and lots of open parking spaces. I had no trouble with the drop off at all.

Kim F. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Tabitha V. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO L. 
Rating:
2.0

I was charged for mileage at X amount, as soon as I rounded the corner of the block it hit the next full mile on the odometer. I recommend you look at your odometers first and put in the tenth of a mile in the system. Also, when I am quoted a price for equipment...I expect to pay that price...not something higher...25 dollars higher. Corporate office can feel free to contact me for further details.

jon P. 
Rating:
5.0

Customer did not leave a comment.

donald P. 
No reviews have been submitted for this location.

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