Customer Reviews for Ormsby

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ormsby

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Lucille K.
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Customer did not leave a comment.

Vikki T.
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Customer did not leave a comment.

Thomas B.
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The young man we dealt with at drop off was extremely friendly and helpful. They made it easy to do the final process of a stressful job.

Joann R.
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I wasn't notified that the place was closed on the day I returned it or I wasn't aware I had to return truck online the person should have let me know these things but they didn't charge me the 20$ fee for not returning online so I cannot say anything bad about them

Amber W.
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Customer did not leave a comment.

Michael R.
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The Passenger Seat had candy in it and I swept it out and filled it back up and checked tires and fluids in it

Claude D.
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Customer did not leave a comment.

JOHN H.
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Taylor B.
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Laddle C.
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Frederick P.
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It took a while to get all the information to download and the truck had something sticky spilled all over the floor. I've used uhaul quite a lot and I would much rather talk to someone in person instead of online.

JAMES P.
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Customer did not leave a comment.

Timothy M.
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Trailer leaked.

Pamela P.
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no improvement needed

ROBERT L.
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James B.
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keith G.
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Douglas C.
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I booked my truck in person at Legacy Auto and Uhaul moved my pickup to a different location. Took over an hour to navigate the inefficiencies of the system.

Stacy W.
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Customer did not leave a comment.

Danny C.
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KEVIN B.
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Dropped off on a Sunday, was on hold 20 minutes waiting for assistance, was told to check in online even though was on the phone. Unable to load website because of poor signal. Called back, on hold for 15 minutes, rep I spoke with Nubia Aldaba, told me to take photos of dash, cab, and cargo area and send to email address she provided. I did as instructed within 1 hour when I had a strong enough signal to use my phone. Never got a response until the following day which was a charge for LATE drop off! Called again, on hold again, told rep what happened and she states she cannot do anything because she is in Arizona and I'm in Kentucky. She told me someone would get back with me “as soon as possible” which never happened. Also sent another email and of course no response. WORST CUSTOMER SERVICE EVER!!! Rude unhelpful reps, a joke trying to reach someone by phone. Why would they not take care of check in when your on the phone with them? No, go to the website that you can't access when you're in an area of poor reception, call back and be on hold forever, only to get NO RESPONSE and charged EXTRA for pathetic customer service. Will never use again!

Aaron B.
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robert E.
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Jason M.
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Margaret H.
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ROBERT T.
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The lady at the front desk ..can't remember her name .. was friendly answered all my questions and complete professional

DEBBIE C.
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I'd prefer not to have the blankets and dolly in the truck when I didn't request them.. Took up minimal space, but enough that I had to disassemble a piece of furniture and move it in my car.

Amanda L.
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They are charging me for gas even though I picked the truck up at 1/2 a tank instead of a full tank. So the person who rented it to me told me to bring it back at a half a tank of gas. I better be getting a refund for the 56.25 of extra money they charged me this is ridiculous. Watch your bank account take pictures of gas before and gas after you fill it up to where it was at.

Tara A.
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Nothing! Love the easy mobile pick up & drop off so much!!!!

Jimmy S.
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Robert S.
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johnnie R.
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daniel H.
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Got uhaul checked in really nice people.

Joshua B.
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Slow service, had to wait 5 min before I was helped. Was told that upon dropping tow dolly I would receive my cash deposits back. Instead they are sending a check

Brandon C.
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Charged me $137 for something that was their fault. I'll never use uhaul for anything else again

anna M.
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Customer did not leave a comment.

teresa B.
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tony F.
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Crandall H.
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Debbie R.
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Always closed. Rather small and crowded. However the location is convenient.

Chester R.
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Customer did not leave a comment.

Debbie R.
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Debbie S.
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It was a Sunday and closed so I can't rate it. But it was fine. Easy to find and close to the storage buildings so that was a plus.

carla B.
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Customer did not leave a comment.

barbara P.
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This location and person were courteous, well informed and seemed to know what they were doing.

Ora W.
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Great customer service ,friendly willing to help answer any questions that you made have I always come to that location due to the team that works there.

Scott H.
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Customer did not leave a comment.

Donny F.
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When the reservation is being made, please mention that the smallest truck does not have a ramp.

David F.
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Great location, prices and convenience.

calvin C.
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Thought the price was to high. Rented 6 x 12 trailer from London, ky to Louisville, Ky back in August 2018 price was $85.00. Rented the same size trailer February 2019 from same Location in London, KY to Pigeon Forge Tenn, price was $197.00. about the same distance to Louisvill, KY.

MICHAEL Y.
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Outstanding service thank you

janet B.
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Customer did not leave a comment.

roy S.
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I found out that to rent one way is three time more expensive. Then renting for two way. It less ware and rare on you equipment so I not sure why it be three thins more the cost

William D G.
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Closed at drop off.

patty L.
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Be honest and give people enough milage to at least make it to their new home. Added toll dolly and blankets were on my truck that I did not need and it took up space for some of my boxes! An extra 30 dallors was taken from my account without notice, for 56 miles over??? Never will I or my family use uhaul again.

jessica O.
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Have more pickups and options available. Also, don't make the caller wait for a callback back on a pickup time.. the pickups should automatically be ready!!!

kimberly C.
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Customer did not leave a comment.

Emily H.
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Customer did not leave a comment.

Daniel V.
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Rental Facilities were acceptable. Sent email about the rest of my horrible experience due to truck issues and lack of help from roadside assistance. I have used U-Haul at least five times personally and dozens of times for my business. I will hesitate to use U-Haul in the future because of my last rental.

dennis T.
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Customer service was a joke, every time I tried to call they would have to transfer me then the line would get disconnected. Was told I could rent the trailer for one day, when arriving to pick up and pay I was then told I could only get it for a minimum of 4 days. When I called back about the drop off location customer service was errogant and rude. Overall the u-Haul experience I had was terrible and will never recommend

Marie M.
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I can't think of anything negative at all. Customer service was very good, the truck was great, clean and well maintained. The process to rent was efficient with easy to understand instructions.

Terry M.
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Customer did not leave a comment.

Josh L.
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Jeremy C.
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Billy C.
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Sharon T.
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Jerry W.
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Gary J.
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alonda B.
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Darrell L.
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Charity J.
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Susan C.
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melisa M.
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LOIS C.
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Brent C.
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The online system lacks. When doing a vehicle compatibility check it would be helpful to show why the towing setup the customer has doesn't work. I had to buy a stronger hitch which was not problem but had I known prior that my current hitch lacked I could have saved time guessing. Also when i reached the additional items screen the hitch I was recommended was too light in weight rating as well. This area would be a great place to put a recommended hitch. Also the U-Haul dealer should carry the maximum hitch that can tow the biggest trailer that U-Haul offers. They did have a hitch with the rating but it was not from U-Haul. They just had it for sale through their business which was a hardware store.

Billy B.
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Customer did not leave a comment.

TIMOTHY L E.
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douglas S.
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Mary L.
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David F.
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Price, of course.

phyllis S.
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very little

Earl H.
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Even though I pre registered online it took almost a hour to rent the truck. I returned the truck with more fuel than it had but was still charged $8 for fuel?.... truck drove very poorly bad tires and severly out of allighnment afraid to go over 45 mph

Phyllis T.
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Customer did not leave a comment.

shirley H.
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Had to leave contract with our reciept of charges in drop box. So now I have to back track to Florida to try and get a receipt for taxes.

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Sadly my initial reservation was to pick up a van at the storage units just south of Corbin, KY, off of Cumberland Falls Hwy. I was a little late. The van was there, but nobody was present to give me the keys. I called the phone number and the guy said he didn't have time to bring the keys to me. He told me to drive to McClure's Towing on the other side of Corbin and rent a van there. Instead, I drove to the next county, an extra hour trip to rent a van. What a terrible scenario, leaving a van at the storage units with no one to give me the keys. I thought I was picking it up at a UHaul place. Awful, awful, awful. I will never rent from UHaul again. I should receive a refund for lost time and extra money spent on gas - nearly 50 miles total!!!

salvatore S.
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Customer did not leave a comment.

Michael S.
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i was fully satisfied with the service at drop off. Staff was helpful with the unloading of car and tow dolly. The truck itself was dropped after hours.

Nathaniel M.
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There was a strong odor of urine from the moment I stepped into the cabin of the uhaul van. My friend passenger also said the cabin smelled of pee. It was a strong odor so very unpleasant time spent in ththe cabin. We couldn't keep the windows rolled down because it was raining much of the time. Otherwise, everything else worked fine.

TROY S.
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Customer did not leave a comment.

DAVID K.
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William D.
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georgia R.
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Tosha B.
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The truck was in awful condition. I couldn't even use it for the total amount of time I rented it.

debbie A.
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There is a huge disconnect between your 800-Go-UHaul phone service and the actual pickup place. The online times for pickup and dropoff are completely wrong, and some of the pickup places listed as available were not actual UHaul places. Those things would receive a "poor" rating if available!

Danny B.
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Customer did not leave a comment.

JIM M.
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Equipment was fine, but cost per mileage was outrageous. Will not use this service again.

Jeff T.
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Customer did not leave a comment.

DANNY A.
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Make sure truck it at location you reserve it at before you arrive. The last 2 times I have rented uhaul the truck has not been at the pickup location.

Tim L.
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Customer did not leave a comment.

Toby W.
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Terrible customer service truck wasn't ready when scheduled and vehicle smelled like a cigarette. Very bad experience.

No reviews have been submitted for this location.

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