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JACOB B
Customer Reviews for Our City Storage at Northtowne
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
nothing, it was great!
MELODY WLadona was excellent in getting this rental going. There was a glitch in the system, so she called another Uhaul to resolve it. A plus service
LORETTA WThe staff here is incredible, they were so friendly and upbeat and really created an amazing experience
MICHAEL CThe staff at Northtowne Location were awesome. But they are not U-Haul employees so it’s not surprising how good they were. Too bad I can say the same for U-Haul. I booked a pick up at 7:00 am so that I could accommodate a very tight timeline moving my geriatric Parents. I received a call from U-Haul that the pick up location changed and the truck would be there at Northtowne. The day before pickup I got a call confirming pickup , but it wouldn’t be until 11:00 am because staff isn’t on-site till then. Really yanked a 4 hour block of critical time from and already tight schedule. Attempted to pick up that night but could not get there until after their closing! So just had to make the 11 am work. U-Haul dropped the ball and communicated terribly. I requested a 7:00 am pick up for a reason, not because I wanted to pick some random time. This PAYING CUSTOMER was drastically let down by U-Haul. Thanks a lot for the added stress to an already stressful situation!
Scott SEasy pick up and friendly staff. Truck was ready and clean.
KEVIN DThe service at this location is excellent! Ladonna did a great job helping me with my uhaul rental. Service with a smile!
William PThe truck was ready to go when requested. The inside, although somewhat clean, still had some trash and crumbs on the floor and dashboard.
Roger DI will do it again if it’s necessary
GABRIEL AExcept for not having the moving dolly as ordered, all went well. Very pleasant front desk lady to interact with. Easy to pick up and load, but not so moving the heavy stuff without the dolly. This wasn't the front desk's fault. Uhaul did not give her any to use with the trucks and the nearest other Uhaul was 5 miles away so I had to do without.
loretta w