Customer Reviews for Outback Climate Controlled Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Outback Climate Controlled Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Donna J.
Rating:

Nothing! This location is above all the other experiences we have had renting. They go beyond normal standards to help you.

Jonas A.
Rating:

Customer did not leave a comment.

Rusty E.
Rating:

Travis was great to work with, and the check-in and check-out process was quick and easy.

JOHNATHAN J.
Rating:

The gentleman I spoke with over the phone and eventually meet in person provided outstanding customer service.

Ronnie A.
Rating:

Customer did not leave a comment.

Todd A.
Rating:

Customer did not leave a comment.

Mike G.
Rating:

I reserved online. My problems are partly due to the location mixing the truck I was renting with another truck. It took 45 minutes to get the truck checked out when we got there. Customer service was not conscious of my time. I will think twice about renting from uhaul in the future.

John G.
Rating:

Customer did not leave a comment.

KELLIN D.
Rating:

Travis and his staff are phenomenal! Everything was spot on. Travis had my truck ready and waiting. The truck was clean and Travis and his staff all very professional and informative. I will highly recommend Outback Storage and Travis to everyone for all their packing, moving and storage needs. Thank you Again!

MAIRA C. | Overall Experience |
Rating:

A++++ Service, will use again , staff always courteous and available to any questions...

RADE S.
Rating:

Customer did not leave a comment.

rex C.
Rating:

Customer did not leave a comment.

Jessica G.
Rating:

More lights would've felt safer.

William C.
Rating:

Make the app more user friendly

Salvador H.
Rating:

Your app needs work it freezes and won't let you upload photos. I've spent a lot of money with you guys in the past couple months and nothing went as it should. I will never use uhaul again

Jason T.
Rating:

your overall customer logistics service is terrible. I never received a confirmation on where to pick up the trailer. I had to cancel the containers and go to PODs because no one knew who was to deliver them. I had to drive to 3 different locations to drop off the trailer because the site wouldn't take the trailer. some of your site people are jerks who could care less about the fact that I'm in the middle of a move and my life is completely upside down. You guys are terrible as an organization.

Bradley S.
Rating:

I reserved an appliance dolly through the online reservations process. The morning I show up to get the truck and dolly, I was told there is not a dolly available. I was told this (equipment not available) is what happens with a reservation is made at the last minute. I was not called or emailed to let me know it is not available. I was told that a search was done with nearby locations and none could be found. As I appreciate that, I would have made other arrangements since that dolly is what I needed. I was given an utility dolly for no charge but I could not use it. I will not be using this location again. Either the website scheduling tool needs to be changed or stores need to call customers to let them know the equipment they reserved is not available.

Harold M.
Rating:

with over 150k this truck is past its life I will not rent another in that bad of shape very dirty and smells like grease hard to steer on the road almost dangerous

Leonard C.
Rating:

Customer did not leave a comment.

DANIEL H.
Rating:

Customer did not leave a comment.

Harvey M.
Rating:

Customer did not leave a comment.

LAMONT T.
Rating:

Customer did not leave a comment.

Vernon J.
Rating:

Customer did not leave a comment.

Gregory C.
Rating:

Customer did not leave a comment.

derek J.
Rating:

Customer did not leave a comment.

RAY S.
Rating:

Customer did not leave a comment.

MICHAEL K.
Rating:

Be sure the ac works.

MARTIN K.
Rating:

Movers Tom and Corey are excellent!

John H.
Rating:

Clean interior before renting, and possibly post a No Smoking sign inside truck. The Change Oil indicator light was on.

James B.
Rating:

They didn't reserve the equipment I booked and have me a disgusting truck. The trucks back door barely worked and I had to throughly clean out the back before I could use it. The cab was even filthier as drinks and cigarette ash covered the floor. The smell was terrible and my kids couldn't ride in it because it smelled so bad. I called U-Haul 800 number but they told me they couldn't do anything to help. This was a terrible experience that will most likely cause me to never use or recommend U-Haul again!!!

DARREN Q.
Rating:

Your customer service is terrible. I reserved a truck through your website at the location it suggested based on my zip code only to arrive and find out the location has been closed for 3 weeks. I then sat on hold with your customer service for 45 minutes before someone answered the call, I told her the issue and then she put me on hold and never came back on the line. Then when i had an issue with the return link I sat on hold for another 35 minutes before I ever got to talk to someone about my time sensitive issue. I am very dissatisfied with your service and I will not be renting from you again

ANDY B.
Rating:

Customer did not leave a comment.

Brett S.
Rating:

The Outback Storage location was excellent and I did not have any issues with them at all. However, I would not use Uhaul again. The lady that assisted me at 3804 Buford Drive, Buford, GA 30519 did not pay attention to what I was asking for and incorrectly set me up for a local rental instead of one way. While I was at that location, there was a separate employee on the phone with another customer. He was rude to that customer and that customer eventually hung up the phone on him because he was rude. Once he hung up the phone, he made the comment “I guess she didn't like my customer service” and chuckled. This was definitely not the kind of professionalism that should be displayed by an employee especially in front of other customers. I spoke to a lady named Audrey in Traffic who told me a truck was waiting for me at Your Extra Attic Storage, 130 Peachtree Industrial Boulevard, Sugar Hill, GA 30518. I arrived at that location and was told that there was not a truck available and they did not know why I was sent to that location. I was sent to Outback Storage and had not issues.

Kimberly K.
Rating:

Pleas new sure the U-Haul is clean for the next customer. We had to clean when we got it home. It was filthy in the back of the truck Thank you

William W.
Rating:

Customer did not leave a comment.

Michele R.
Rating:

Customer did not leave a comment.

PHILIP A.
Rating:

The cargo van wasn't clean inside, and it should have been.

William H.
Rating:

Customer did not leave a comment.

CHARLES T.
Rating:

Customer did not leave a comment.

Roger R.
Rating:

Customer did not leave a comment.

JOHN B.
Rating:

Customer did not leave a comment.

Miguel J.
Rating:

Had no issues

robert W.
Rating:

Nothing. Everything was perfect.

Allison S.
Rating:

All service was excellent -.thank you very much!!

Sharon G.
Rating:

U-Haul needs to upgrade their computer system. Yes I finally got a truck at this location but this was the third location and it wasn't until 1:30 p.m. when I was supposed to get my truck at 10 a.m.. the original place at 10 a.m. the truck wasn't back then they said they would call me when it came back in, I called them back at 12 they said it would be ready by what I get there 5 minutes to 1 she said their system was down in Buford Georgia and that they cancelled my truck and gave it away to someone else. I told her I had already paid for movers at 10:30 that morning. I asked the movers if they could do something else for a few hours so they did another job. They were sitting at my old house ready to work at 1:15 I didn't get the truck till 2. So I didn't have enough time to move all my stuff so I had to pay for an additional hour for the movers because of the truck. This was a nightmare day.

Scott S.
Rating:

The staff was absolutely awesome!!! Very courteous, helpful!!We will highly recommend them to others!! Also the ladies at the phone center in Gainesville, GA were very courteous and very helpful. They were also awesome!!

RICK C.
Rating:

Customer did not leave a comment.

Nancy W.
Rating:

Customer did not leave a comment.

Richard E.
Rating:

I was in and out with no problems . The guy knew his business

Willard W.
Rating:

Customer did not leave a comment.

Kelina K.
Rating:

Customer did not leave a comment.

Steven W.
Rating:

Nothing could have been easier from the start. Travis was an amazing host and a thorough help all the way thru. Not only did he make the booking process easy, he was able to book his men to help load our truck for a great, competitive rate. They were hard-working, fast, and polite. I would highly recommend Travis and this location

Kenneth D.
Rating:

Customer did not leave a comment.

Jackie H.
Rating:

Customer did not leave a comment.

Matthew N.
Rating:

Customer did not leave a comment.

Roland G.
Rating:

Wonderful time i

Richard M.
Rating:

Customer did not leave a comment.

Scott M.
Rating:

Customer did not leave a comment.

Shay W.
Rating:

Customer did not leave a comment.

Floyd S.
Rating:

Customer did not leave a comment.

tanya M.
Rating:

Customer did not leave a comment.

George Z.
Rating:

Customer did not leave a comment.

Larry S.
Rating:

Customer did not leave a comment.

Marva L.
Rating:

Customer did not leave a comment.

Howard P.
Rating:

Customer did not leave a comment.

Kimberly P.
Rating:

Customer did not leave a comment.

deeanne F.
Rating:

Travis did an excellent job and was very polite. The only problem was the computer system. Other than that it was great. The truck was emasculate. Drive well. I will use I again soon. Thanks so much. Great price.

KARTER W.
Rating:

Customer did not leave a comment.

tom A.
Rating:

Customer did not leave a comment.

Michael P.
Rating:

Customer did not leave a comment.

rick Y.
Rating:

Had a $27 credit but did not appear on statement and attendant said he couldn't do anything it was above his pay grade.

Preston D.
Rating:

Clean out truck. Otherwise was a great experience.

William C.
Rating:

Customer did not leave a comment.

EMMITT A.
Rating:

Great to deal with and very helpful with getting it hooked and ready to go Keep up the good work

Richard B.
Rating:

Customer did not leave a comment.

Lola B.
Rating:

The staff was very professional and friendly. It was a quick experience with almost no waiting time.

VERIONICA Y.
Rating:

Nothing! Great customer service!

Charlie M.
Rating:

I had a very good experience at this location. Friendly staff.

Gary M.
Rating:

Easy in and out. Quick to get everything hooked up and back on the road.

TIM B.
Rating:

Customer did not leave a comment.

Bennett W.
Rating:

Good experience on this end

robert M.
Rating:

Customer did not leave a comment.

myung L.
Rating:

Customer did not leave a comment.

Andrew R.
Rating:

Easy pickup. Highly recommend

John B.
Rating:

Perfect pick up in every way, customer satisfaction was clearly the objective.

Howard P.
Rating:

Maybe a little air freshener in the cab. It Smelled a bit funky.

John C.
Rating:

Where do I start, I used the mobile pick up. It kept asking me to take a picture. When I tried live chat it took close to 10 min to get someone to respond. I set the rental the day before and declined the safe move. When I tried to pickup the vehicle I was forced to select it with no option to remove. I called customer support an spent 30 min on hold. The person was helpful but could not remove the charge, they sent a form to the dealer and he could not remove it either. Terrible experience with Uhaul not the dealer.

sandra A.
Rating:

Travis was great. Really enjoyed working with him.

Jonathan H.
Rating:

Customer did not leave a comment.

LANCE C.
Rating:

Great service and very knowledgeable staff. The advice they gave me on my move saved our family a lot of time and money.

WM HOWARD A.
Rating:

Very disorganized and dirty. The truck we rented had rotten food under the seats and we had to sanitize the front cab. The worst part of our trip was the Air Conditioning. While on the highway, it would work for maybe 30 min and start blowing warm air. We would have to turn it off for a while and turn it back on and it would do the same over and over. This was super discomforting especially traveling North on 77 through the Carolinas and Virginia. We have to do this again in August which means I'll be looking for another alternative. Disgusted.

Brandon B.
Rating:

Customer did not leave a comment.

Carissa B.
Rating:

Customer did not leave a comment.

Andy B.
Rating:

Customer did not leave a comment.

Larry M.
Rating:

Rental facility was very clean 6x12 trailer was clean and well mained good tread on tires. I was pleased trailer pulled great.

Pat S.
Rating:

Customer did not leave a comment.

Lesly S.
Rating:

Customer did not leave a comment.

Josette F.
Rating:

Using them again, great customer service and great truck!

TONY M.
Rating:

Customer did not leave a comment.

Matt L. | Reservation |
Rating:

They got me checked-in easily and access to the unit is easy and secure - thanks!

randy J.
Rating:

Customer did not leave a comment.

Jerry E.
Rating:

Customer did not leave a comment.

VICTORIA D. | Overall Experience |
Rating:

Travis is a great manager and would recommend Outback Storage to my friends. Always polite and very helpful.

Dana G. | Reservation |
Rating:

Great service!

clifton e. | Overall Experience |
Rating:

I have used this storage facility twice, for one year each. This is a small family owned business. Travis is very helpful and accommodating. Checking in and out is a breeze.

BRIAN B. | Overall Experience |
Rating:

On site manager, Travis, was always extremely helpful when needed

Brian Q. | Overall Experience |
Rating:

Great place to do business with. Very friendly and helpful. I* will use them again.

JOHN B. | Overall Experience |
Rating:

Travis is the operator, very personable, professional and helpful. The unit is kept in exceptional condition. Pricing is much better than most climate controlled storage facility.

lisa K. | Overall Experience |
Rating:

Great folks to work with. No problems at all and very helpful.

BELINDA M. | First Impressions |
Rating:

Goos service, clean, easy access.

ROBERT B. | First Impressions |
Rating:

great folks, love it

No reviews have been submitted for this location.

Back
To Top