Customer Reviews for Outdoors Unlimited
(U-Haul Neighborhood Dealer)

187 reviews

2550 Columbia Hwy N   Aiken, SC 29805

(803) 648-8016

Location Hours

  • Mon-Tue: 8:30 am - 5:30 pm
  • Wed: 8:30 am - 12 pm
  • Thur-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 648-8016

2550 Columbia Hwy N
Aiken, SC 29805

Services at this Location:

Location Hours

  • Mon-Tue: 8:30 am - 5:30 pm
  • Wed: 8:30 am - 12 pm
  • Thur-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They was so wonderful and friendly when helping me. I most definitely recommend anybody to come here!!!

ROSE C. 
Rating:
5.0

Customer did not leave a comment.

Penny K. 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
5.0

Always friendly and helpful . Easy to find what you need and fast service . Highly recommend !

Carolyn P. 
Rating:
5.0

I was in and out in 10 minutes. Great!

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

CHANDEZ C. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

UHaul representative was courteous, friendly and professional that was able to answer my questions without hesitation.

Arthur L. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
5.0

Customer did not leave a comment.

JEFF M. 
Rating:
5.0

The staff at the Broad street location in Augusta Ga were very unprofessional and rude and I was told to go to another location after I told the guy he was being rude to me and hung up on me and I tried to callback several times and the call was being send somewhere else. I went to the Wrightsboro road locations and received very great customer service.

Lakeisha T. 
Rating:
5.0

Customer did not leave a comment.

joe L. 
Rating:
4.0

Problems were not with location. Truck we reserved (20') was delivered to location on Friday morning for a Saturday morning rental. Friday nite, the truck was hauled off (by Uhaul contractor) for maintainance without telling local agent, stranding the renter without their truck for the weekend. Frantic calls to "management" went unanswered, and when finally answered, got the world-famous "I don't know"..Local operator said this is standard company response. After 3 hours, local operator found another 20' truck, some 30 miles away, but that company quoted a MUCH higher rate for the rental. Agent we were originally getting the truck from finally got someone to transfer the truck to her site, but I had to drive to get the truck and drive back to her lot to legally take control of the truck. Total lack of communications and help from whomever was at the regional level. Local agent was good, did everything she could to get us the truck. Regional people (boss down to computer hacks) should read book "Peter Principal". They are it!!!!

David B. 
Rating:
5.0

Customer did not leave a comment.

donna M. 
Rating:
5.0

Customer did not leave a comment.

jonathan B. 
Rating:
5.0

Customer did not leave a comment.

juan G. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Not sure improvements can be made , overall excellent and friendly location, when I need to rent Uhaul again, this is the location I will go to.

CHARLES W. 
Rating:
5.0

Everything was great! Equipment was clean and very well maintained.

MATTHEW E. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Top notch operation. Excellent service. Could not ask for better.

John E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T B. 
Rating:
5.0

Excellent service all the way around

Laura H. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Make sure to check the whole truck before renting to next customer

Ruby G. 
Rating:
5.0

Great experience

ROY H. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Great customer service

Dominique W. 
Rating:
5.0

Operation runs very smoothly.

John E. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Ronda D. 
Rating:
5.0

Great service from the unloading crew. Chris.

john G. 
Rating:
5.0

Nothing

Redmond H. 
Rating:
5.0

Great service

Jose M. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
3.0

Customer did not leave a comment.

Gene J. 
Rating:
5.0

Representative was knowledgeable and had helpful tips for use of equipment. Highly recommend Jessica at Outdoors Unlimited if you're thinking of renting a Uhaul in our area!

Lorene P. 
Rating:
5.0

Customer did not leave a comment.

vernon H. 
Rating:
3.0

Customer did not leave a comment.

ali O. 
Rating:
5.0

Customer did not leave a comment.

Lynne C. 
Rating:
5.0

everything about my experience from this u haul transaction was 100 per cent perfect. Thank you dean

Dean W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn P. 
Rating:
5.0

Customer did not leave a comment.

Lynne C. 
Rating:
5.0

Estacionamiento con mas gravilla o asfalto para dejar el arrastre. Agua acumulada

Jose M. 
Rating:
5.0

Actually had used this same place previously for moving. And will gladly use this place again.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Sam K. 
Rating:
5.0

Customer did not leave a comment.

Carolyn P. 
Rating:
5.0

Friendly staff, will definitely use this location in the future

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

kim S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn P. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn P. 
Rating:
5.0

Very friendly

Jerold L. 
Rating:
3.0

Find another rental service. Although the cashier was very helpful other customer service representative were not. My hats off to her but the other ones were pitiful especially the one in Trenton who supposedly close at 12 but closed at 11. After opening at 10

MELISSA M. 
Rating:
5.0

Customer did not leave a comment.

Melissa J. 
Rating:
5.0

The equipment was clean and well maintained with the exception that while driving it has a severe pulling to the right which required me to have to wrestle with the steering for the whole 1200 miles of driving.

John E. 
Rating:
5.0

Absolutely nothing . She's the Best and I will go to that Uhaul store if I ever need any Uhaul's in the future .I wish more places were fast and efficient as she is .The Best customer service around ! I highly recommend the Aiken Uhaul to all my friends and family and anyone that loves being treated well.

Carolyn P. 
Rating:
2.0

The pick up location was absolutely horrible took us 45 minutes to get the vehicle we got there at 10:58 at night We signed up for the 24 hour service it was absolutely insanely difficult to operate I am never one to complain but this system definitely needs some working on!

CHRISTOPHER M. 
Rating:
5.0

The experience was great, I got done early, so dropped off early.

Lisa B. 
Rating:
5.0

The U-Haul representative at this location was outstanding and went above and beyond the call of duty in making sure I was able to get the truck without having to leave my car on site. The representative was also responsive to anything that I needed as well. The 26 foot truck was a beast and handled very well everything that the bad roads could throw at it. A very tough truck indeed. No other truck this size (26') can beat the low deck making it easier to load and unload. My move went very well and would definitely use U-Haul again and especially the U-Haul location that I used here in Aiken 29805 location. The best!

John E. 
Rating:
5.0

Nothing. The representative was informative and friendly. Upon returning the trailer the representative just happened to drive by and checked me in even though the office was closed. Very nice and convenient. Thank you very much for the great experience.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Great location to food motels gas . 1/2 mile from exit 22 off I- 20 ## warning ## please Drive slow and carefully around here many Critters around .. and cats .. be respectful And pay attention .. great people here to Help .

William F. 
Rating:
3.0

Customer did not leave a comment.

john S. 
Rating:
4.0

The rental location is 10 miles out of town. I spent most of my milage fees just getting to town and back to the rental location. An allowance on milage should be made when a rental location is so far away.

Allen K. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA W. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE S. 
Rating:
3.0

Make sure store is stocked with merchandise that is offered. I was offered online tie down ropes. I was charged for them but they were not available at the store.

Jamie D. 
Rating:
1.0

Have equipment where it's planned to be had to drive over 30 miles to get the wrong truck ac in truck didn't work at 60 miles an hour empty shook the ft end poor gas millage very bad experance

Charles S. 
Rating:
5.0

Customer did not leave a comment.

sam R. 
Rating:
5.0

Absolutely the best customer service around .I Highly recommend this establishment .I went yesterday when they were closed and instead of going to another U-Haul dealer I choose to wait and come today .So glad I did ! I can't say enough good about how you'll be treated there .They are the kindest ,sweetest people around ! Thank you !

Carolyn P. 
Rating:
5.0

I love this location because of the store its in. A great little outdoors store with everything a man wants. Be sure to take some money with you when you drop off your truck lol.

joshua H. 
Rating:
5.0

Customer did not leave a comment.

Rhonda H. 
Rating:
4.0

Customer did not leave a comment.

greg G. 
Rating:
5.0

The staff are super friendly ,fast and efficient .I highly recommend getting your UHaul there .Thank you !

Carolyn P. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

RYAN G. 
Rating:
5.0

Very helpful, made the issues with the pickup right.

Eli B. 
Rating:
3.0

Equiptment was in very used Condition.

buddy W. 
Rating:
5.0

Great experience!

Tracey N. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

The trailer towed very very good..... everything was great with the entire experience except on the left hand side of the trailer was different from the right and there was no place to attach your strap hooks to secure the load it had a couple in the floor but across the front and the right hand side you could attach them as needed on the left side you could not ..I believe that the right hand side and the front was new and improved but not the left ...perfect except for that .... fist time I've ever rented a trailer and I was very impressed..just a little bit aggravating with the strapping on the left side .. Bigrob

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

BERNADINE I. 
Rating:
4.0

Customer did not leave a comment.

April B. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Customer did not leave a comment.

RODERIC P. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
3.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

jeff G. 
Rating:
5.0

Nothing! Service was friendly, courteous and very helpful.

GARY W. 
Rating:
5.0

Another great Uhaul location . Friendly and professional . I will be a return customer !!!

Rodger N. 
Rating:
3.0

The drop box was not ideal, we had to hunt around for it.

courtney F. 
Rating:
5.0

Customer did not leave a comment.

dan J. 
Rating:
5.0

Pleased with everything!!!!

Stephanie S. 
Rating:
5.0

Absolutely nothing. Best customer service I've ever had .This UHaul dealer deserves 10 stars .Goes over and beyond and will Surely be back .Highly recommended !

carolyn P. 
No reviews have been submitted for this location.

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