Nice job!
Todd D
Customer Reviews for PCH Wheels LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck and trailer were hooked up and ready to go when we got there. Clean truck, great service.
GREGORY DThank you
STEVEN RMy experience was good, I really do not have any complains
Adrian GExcellent experience. Made a reservation. Pick-up and drop-off were both easy. The on-line service locator did direct me to an alternate location (HWY 46) not the nearest one to me that I had intended (I-35 service road at Walnut intersection), though it looked like the correct location on the map. No worries. Switched to the alternate location and got the job done successfully.
CLARK HUhaul was in decent condition. Radio kept switching because the source button was stuck but the van drove well
MICHAEL MWhile pressing the brakes the front wheels shook.
MATTHEW DThe location and employees were excellent. What is not wonderful is being charged per mile for an in-city rental. In conclusion, PCH Wheels LLC: 10/10. U-Haul's Business model: 0/10. I would rather raise a mule from birth and use a literal donkey cart for my next move.
Ricky BVery customer focused.
RUBY RMaintain trucks better, and quit charging service fees on cards if that's the only option.
Kevin AThe check engine light was on, I was told it was because of the catilytic convertor. Not a good reason, in my opinion. The truck is pretty beatup, the steering wheel was very rough and deteriorated. the wipers needed to be changed.
MICHAEL NThe service here was good. , and the locstion made it rasy
CATHERINE AThe guy even saw me waiting outside and opened early for me so I could get my work done, Very nice man.
KRISTINE RWe dropped off outside of business hours, everything went smoothly however there is road construction going on and no traffic control. May be deterring customers from this drop off currently!
CAITLYN SNice equipment. Quick in and out at pickup. Easy transaction. I was surprised at the early (4:00pm) closing hour (I didn’t see the posted signs - my fault) but I was able to figure out the “after hours” procedure and secure key drop. Facility was nice and clean, as was the rental equipment!
WILLIAM BEasy and great experience
JACQUELINE GYour employee that day inspected the trailer tires, found one to be unsafe and immediately went and found a jack, replaced that tire and showed me the warped tread on the tire he was concerned with. That was awesome costumer service, wished I’d remember his name, know he had on a Marion t-shirt😎 I am grateful
Mark HThe facility and the office was very clean and organized, which was nice to see! Abraham was friendly and had my trailer ready in just a couple of minutes. I will definitely rent from PCH Wheels again.
DAVID PGreat Customer Service!
ALBERTO SPrompt and courteous service.
Carlos AYou have a perfect setup. Thanks.
RICHARD CTerrible Experience.
AMANDA CCould not make the website work for checking back in. Could not verify the location, even with location allowed. That was it, would not proceed past location verification.
Guy FAs Always excellent Service.
CHARLES Bit is really good customer service. I have rented from this facility several times and the young man there is always very nice and highly efficient
James CGuy was pretty helpful until he told me that my drop off was supposed to be at another location which was way out where I told the lady I was going also if I were to drop it off it was going to be an 80 dollar upcharge .. mind you it wasn’t the guys fault since the first lady said I could drop it off at the nearest location. I had to call U-Haul and change the location and question why would they charge me it was quickly fixed but overall poor customer care
LIDIA UDon't send me to a location 17 miles further from where I reserved a truck then charge me for the extra mileage
GINA GPlease have one side of the driveway open so those of us returning after hours can park the vehicle safely
Kristin BAlways use PCH Wheels LLC for my trailer rental needs - fast, friendly, and convenient
JULIUS ZStaff was incredibly helpful and friendly. I couldn’t have asked for a better experience. This is why I always use them for my quick moving needs.
JACOBY HKeep it up. Yall exceeded my expectations.
AUSTIN Jtruck that i was assigned to did not start. Had to change trucks. Also rented a dolly and that was not in the truck
JESSICA PThis is my new place to rent U-Haul equipment.
JEFFREY TAll was good
CHRISTOPHER JThe 26 foot truck was extremely filthy, and dirty inside the back trailer. I had to sweep it out before I could load up my items, that was really a hassle.
Sherrian AKeep up the good work
CLARENCE CEasy drop off and no hassles.
LARRY PVery quick and easy.
JEFFREY VBest experience overall
Ronald BGood
HIEU NThis location is my go to. The only thing is look at is the return website. Three times it has glitches out on me, not letting me finish the return and leaving me wondering if it went through or not.
Mason SThis Uhaul location was fast, efficient and super customer service oriented. I'm renting from them again for the second time this week and even though they aren't the closest location to me, they definitely earned my business
KRISTINA EAbraham is awesome. Rented from this location several times and always a great experience.
SETH HI had a great experience and the equipment was perfect for my needs
Donna MTruck was dirty had 1/4 tank of fuel and no wiper fluid.
Scott T