Better customer SERVICE! Somewhere too park our vehicles when we pick up a truck. I was told there's no parking that (I ) need to go next door to the car wash and ask them if I could park my car there or the other side to enterprise rental to see if I could park there. Then she told me if they say no you'll need to park across the highway and walk back over. I told her she should have told me this over the phone when I made the reservation 2 days prior I could have been drop off. She said most people don't need to leave their cars. I don't believe that. I rent a 15 foot uhaul almost every month sometimes twice to pick up product for my business in Austin and I always leave my car on the lot. Then she told me there's your truck, I went out there and couldn't even get in it was parked too close to the other vehicles . I've always had somebody walk with me out to the truck to go over the mileage and the gas. When I brought the truck back she took the key and said I'll email you the receipt I said don't you need to check the mileage.She I'll check it later! I took a picture leaving and when I came back. So I was able too park my car at the car wash they were very curious to me and understanding. They said this happens everyday sometimes people just park their for hours in the parking place where you vacuum your car out and don't even ask. If I was the owner of the car I would tell her Uhaul do not tell your customers to ask or park there car on my property or they will be towed! She was VERY Rude not like she sounded on the phone when I made the reservation. Hopefully something is done about this situation and not ignored! And I would like to hear from you about this matter. Christine 210-317-1005
Christine H.
PCH Wheels LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Braunfels, TX 78130
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Customer Reviews
- 4.5 Average Customer Rating
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I have used this site in the past and have always been pleased. Was disappointed that the Uhaul website did not work properly (indicated my dropoff location was where I picked up the trailer in FL) so I was not able to do an on-line check in, but that had nothing to do with the drop off location. Thanks.
Scott G.Floor in the cab had some dirt on floor, Not to bad though
Jeffery P.Drop-off was a breeze. I was out in less than 2 minutes.
Heather W.Nothing things here are just as promised
Tybe L.