Customer Reviews for Pacific Gasoline

This location was excellent. But the fact that I had to drive to Gardnerville in the first place because the Reno location cancelled on me on my moving day because they couldn't fulfill my reservation needs improvement. I wasted four hours of moving time plus gas and the stress of trying to find a trailer on a holiday weekend because you couldn't honor my reservation due to an inventory shortage. I'm never booking Uhaul again.

Excellent customer service and a great location to rent from. Thank you again Pacific Gas!!

Great people and service!

Staff is polite, courteous and made the rental experience terrific.

Pick up and return were extremely easy and the staff was very accommodating.

The van that I rented was filthy. The floors were completely muddy and the seats were stained. I felt uncomfortable even sitting in the van.

Your representative was awesome!

We were charged a cleaning fee, which is completely unreasonable. as we left the van in very nice condition. The location was/is unable to provide us with a picture of the "dirt pile". VERY VERY unnecessary to treat a good customer this way! This my fifth U-HAUL rental of 2020.

uhaul computer system was really slow

Kenny is the attendant located at Pacific Gasoline. He alone made the whole transaction outstanding. U-Haul notified me that my reservation may not be honored which really threw a wrench in plans but Kenny came through and it all worked out well. Thank you Kenny

The lady who helped me was incredible. She was nice and generous. I definitely recommend this location again!

The owner, a very professional and polite young man, is a pleasure to deal with. The old guy is difficult and I suggest not dealing with him.

Jimmy at this location is above and beyond helpful ! We had a great experience because of his willingness to help us out. He went out of his way to make our experience the best possible.

The young gentleman was friendly and efficient. His family are very nice people too!! He made the check-in process fast and easy. A very clean and neat location/business that serves more than rentals. They sell tires, soil, propane, and fuel. We will definitely be new regular customers!! Thank you!

We will always return and use this dealer for all our U-Haul rental needs. Very professional and accommodating. This location does not deserve any bad reviews as we witnessed during our return process the kind of rude, entitled, and unappreciative customers that come and go through this location. Jimmy is very kind, attentive, and understanding and he works incredibly hard to appease everyone. This location is busy and we can understand why—super hard working family and the kindest! Thank you so much for everything! Looking forward to seeing them again!

Thank you Jimmy for all your help

Hire more people like those at Pacific Gasoline. Jimmy went out of his way to assist us during a chaotic situation. He knew just what we need and gave us an amazing price for a cross country haul. Frankly, he far surpasses the "excellent" rating option you provided.

Nothing to do better on! Jimmy and the staff are always very friendly and helpful.

Jimmy at pacific gasoline has the best customer service, is a asset to U Haul.

Thank you so much Jimmy!! Have a great day! :)

Very smooth and efficient operation.

You are sending this to the wrong person please stop

Great service, thank you!

Jimmy @ pacific gas is very knowledgeable and helpful . Thank again Don D&B Cabinets

Best customer service of any U-Haul places ever!

very pleasant and asked about any issues I may have had.

Best U-Haul facility anywhere

Guy was great and smelt the truck too!

The owners were attentive and accommodating.

Employee was extremely friendly and helpful.

The staff and service at Pacific Gas are the best. I will always recommend this location and will return for all my rentals. Thank you! Tim

Excellent service

Nothing. This place is top notch and excellent.

First of all I am surprised at the negative comments on this site. I was extremely happy with my experience at this location. The owner, Jimmy was very professional, polite, friendly and flexible with scheduling a truck for me. I had to change the dates of pick up 3 times and he was more than accommodating. He even called and said I could pick it up early. He also refunded me since his estimate was over actual price. (miles were lower than expected.) He returned phone calls and always took time to answer my questions and explained procedures. I highly recommend this location!⭐️⭐️⭐️⭐️⭐️

This operator's U-haul business is efficient, customer-focused, consistent and a pleasure to work with. They treat everyone with respect and understand that moving can be a challenging experience. I have used their service multiple times for big and small jobs, will again, and have recommended them to several families. Thanks!

Very professional and courteous.

After this experience I will no longer use U Haul, not for the $15 they incorrectly charged me but for the poor service and principle. I rented a 6x12' utility (open) trailer to transport my motorcycle and some luggage for a day. I returned the trailer a few hours early, unhooked it in their lot and went to the office to officially check out, where I was told everything is good you can go. Later that night (last night) I noticed a $15 dollar charge on my card. I called this morning and the person I spoke to indicated that the manager have checked the trailer and documented/photographed some sand and gravel in the trailer and this was a cleaning charge. And the manager would call me within the hour to discuss. Never got a call. When I checked the trailer I did not see piles of sand and gravel and my motorcycle and luggage certainly did not have any on them. It may have got there from the folks at this office or from driving in their sand and gravel lot My family, company, and I have used U Haul regularly for many years. No more -- stay away!

This location was very good; its not their fault Uhaul has such old equipment.

service agent couldn't get ramps down to unload vehicle, couldn't undo straps on tires, left ramps down while backing up trailer, took 1 1/2 hours to get vehicle off the auto transport, they were too busy. I expected some type of a discount for both lack of service

Good service!

Very friendly. Not my original pick up site; endeavored to be helpful.

Love the man there. He helped me learn how to use the car trailer and everything so it was wonderful I was pulling a car behind a 20-ft truck. I'm a female and I was alone everything was wonderful!!

Quick and efficient check in

Awesome place to rent a U-Haul. Jimmy and his sister take care of their customers every time. This is the 4th time renting from them and I wouldn't go anywhere else.

Jimmy and his sister are awesome. Always a great truck and a very clean one. This is a great place to rent.

Seriously the nicest and most helpful people run the one in Gardnerville Nevada, I highly recommend them.

Phone customer service employ very rude. If you would like to learn more please call me at +15413787874. Thank you

nothing they were awesome

This site was helpful, efficient and I would recommend this dealer to anyone!

Best customer service. She made me feel like a family member was helping. Honest and sincere, dependable and dedicated to providing amazing service.

The proprietors....Jim & his sister Jenny are the best. This is obviously a small family owned business and they make sure to treat you one of their own. They are the best. Jim Garrity

Very professional great customer service.

No improvement needed!

This location was more then helpful and will recommend to others!!

Absolutely wonderful! Excellent customer service on the phone and in person. They truly try their hardest to help and give their customers the best they can. I showed up and they had the uhaul ready for me. very clean and VERY POLITE! They started the ac for me on that hot day and even held the door open for me!.. i was stunned at the level of customer service I was provided!

Super friendly people and enjoyed talking about gardening!

James makes that place work! Thanks again

nothing,very good service.

Great customer service!!!

Keep up the good work Jimmy!!!

U-haul placed a hold for charges on our card. That's fine, but then they charged our card for the total charges before the hold was released basically temporarily double charging our card. Thanks but no thanks for the overdraft fees this double charge caused on our account. We will not be using the automated mobile check in service again. It caused more problems than it was worth.

Best experience with an amazing staff. Really appreciated all their help.

Jimmy was a rock star! Super nice and professional! Great experience!

Very friendly and accommodating. Will use them again for moving needs.

You were great!

Fantastic customer service!