Customer Reviews for Pacific Gasoline
(U-Haul Neighborhood Dealer)

1,192 reviews

1479 Hwy 395 N   Gardnerville, NV 89410
(On Main St)

(775) 782-7927

Office Hours

  • Mon-Fri: 7 am–6 pm
  • Sat-Sun: 7:30 am–6 pm
Special Operating Hours
  • 2/23/2024: 12:00 pm - 5:00 pm
  • 2/24/2024: 8:00 am - 1:00 pm

Services at this Location:

Contact Us

(775) 782-7927

1479 Hwy 395 N
Gardnerville, NV 89410
(On Main St)

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–6 pm
  • Sat-Sun: 7:30 am–6 pm
Special Operating Hours
  • 2/23/2024: 12:00 pm - 5:00 pm
  • 2/24/2024: 8:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Had a wonderful experience. Thank you!

CHRYSTAL M. 
Rating:
5.0

What a nice place to do business with. I have rented many many times from U Haul. Met the owners, treated me with all the respect. Feel like I'm renting from friends !!! John S.

JOHN S. 
Rating:
5.0

Good People

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

AMANDA S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Very friendly and helpful.

LINDA A. 
Rating:
5.0

My whole experience was great!

THERESA W. 
Rating:
1.0

The owner was the worst person I have met. He ignored me when I walked in. I asked for his attention and he started yelling at me and told me he was not going to rent me a trailer. This was the worst customer experience I've EVER had. I believe he is the owner as well This gives UHual an extremely bad look and I highly recommend you discontinue business with pacific gasoline in Gardnerville NV.

JOHN S. 
Rating:
5.0

The gentleman at Pacific Gasoline was amazing. Everything went really smooth. Really appreciate this place. Truck was nice and clean. It was a great experience!

JENNIFER C. 
Rating:
5.0

Very happy with my whole experience.

THERESA W. 
Rating:
5.0

Jimmy was very nice, helpful, and efficient. I would recommend this pick up location and I would rent from them again!

NANCY O. 
Rating:
5.0

Best UHaul location I have ever used. Super friendly easy to work with. A+

RUSS D. 
Rating:
5.0

Took 15 min

DANIEL H. 
Rating:
5.0

Pacific Gasoline crew was very help full. Pickup and return was easy.

ROLAND C. 
Rating:
5.0

Customer did not leave a comment.

JACK H. 
Rating:
5.0

Customer did not leave a comment.

Judy W. 
Rating:
5.0

Jimmy was great. Friendly, courteous and very helpful. I can't say the same for the general dispatch. I received conflicting information by phone

DAWN V. 
Rating:
3.0

The only reaso I would not recommend this lo ation is that the owner acts too familiar with his customers. I did not appreciate that he kept mentioning that I am "old", and "are you sure you can handle the truck at you old age?" I'm not old and look younger and I'm in dar better physical condition than Jimmy the owner. This is on top of the fact that the only reason I had to drive to his location was because the vehicle I reserved was not at the South Lake Tahoe location as promised. I drove for 12 hours to get to Lake Tahoe then had to drive for another 1.5 hours to get a truck outside of the Tahoe basin.

DAVID R. 
Rating:
5.0

Nothing, Jimmy was outstanding.

ANDREW S. 
Rating:
5.0

I can highly recommend this location. You are treated with respect by these wonderful suppliers! I thank them for their efficient service!!@

MARGARET C. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO M. 
Rating:
5.0

Customer did not leave a comment.

FREDRIC S. 
Rating:
5.0

Customer did not leave a comment.

STEFAN G. 
Rating:
5.0

The person (Jimmy) who I made the reservation through, did an excellent job in explaining the hook up of the cargo trailer I used.

CLAR B. 
Rating:
5.0

FINE

DENNIS B. 
Rating:
5.0

Pacific Gasoline in gardnerville, Nv. is where I rent my Uhaul equipment. The owners are terrific, friendly and professional. They go out of their way to make sure you have everything you need, quickly and efficiently. I always use this Uhaul dealer!

DALE D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD Y. 
Rating:
5.0

In & out in less than 15 minutes, drop-off was less than 5 minutes, only needed a trailer for 2 hours. Spectacular service thanks

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Probably a good market to include cargo van rentals

TED Y. 
Rating:
5.0

Thank you. It just doesn't get any better than this!

PHILIP C. 
Rating:
5.0

It was a pleasure dealing with them!!

LINDA G. 
Rating:
5.0

Everything went very smooth.

rick M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE B. 
Rating:
5.0

They were super awesome. So nice and friendly

PAUL B. 
Rating:
5.0

Jimmy the Manager is exceptional!!!!!!!!!!

JULIANNE T. 
Rating:
5.0

Person unhooking the trailer was super friendly and personable. In and out in no time, and had the e-mail receipt in my inbox when I exited the property.

Henning B. 
Rating:
5.0

Excellent fast and fair service. Highly recommended!

JAY S. 
Rating:
5.0

A pleasure to work with

Frank H. 
Rating:
5.0

Thank you for your friendly and knowledgeable service.

SHAWNA P. 
Rating:
3.0

Customer did not leave a comment.

PHILIP U. 
Rating:
5.0

Customer did not leave a comment.

CHRYSTAL M. 
Rating:
5.0

Had an excellent experience overall. I'll be coming back to rent again. Thank you

GARRETT S. 
Rating:
5.0

Hands down best U-haul drop off experience I have had. The personnel was so helpful, friendly and truly went above and beyond my expectations of service for U-haul. 10/10 service overall! Thank you :)

Erin N. 
Rating:
5.0

Was approached by staff while pumping gas. Interactive, friendly and attentive. Excellent experience. Would highly recommend.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE L. 
Rating:
5.0

Awesome service thank you

SHAWN Y. 
Rating:
5.0

Customer did not leave a comment.

ELKHORN L. 
Rating:
5.0

I had a productive & positive experience

ME FOR INCREDIBL Y. 
Rating:
5.0

Jimmy. Great place to rent.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
4.0

Jimmy is always knowledgeable.

JULIO H. 
Rating:
5.0

Thank you.

Judy C. 
Rating:
5.0

Customer did not leave a comment.

Danielle L. 
Rating:
5.0

Their team is always willing to assist you and happy to do so!

NANCY P. 
Rating:
5.0

Fast, efficient and friendly--I had an excellent experience with Uhaul at Pacific Gasoline. I highly recommend!

SHARLA H. 
Rating:
2.0

Get rid of the owner. He was very rude. I tried to deal with him last year because of the way he treated me. I needed to get a truck very quickly so I got one from him. Never again, next time I will drive to a location 15 miles away and happily pay the .89 per mile just so I don't have yo deal with him. My wife was with me and after he was rude to her she asked me " what is that SOB' problem

ROBERT P. 
Rating:
5.0

NOTHING TO IMPROVE! It was AMAZING!!!! The truck was so nice clean, in great shape, and RELIABLE! It ran so well too! Today was a very smooth bc of the U-HAUL! THANK YOU!!!!

Stacy T. 
Rating:
5.0

Jimmy is the best. Going to rent a 15' truck in a couple weeks

lynetta F. 
Rating:
5.0

Very friendly service

BRIAN J. 
Rating:
5.0

Jimmy runs a clean and safe operation. It is always a pleasure to deal with Jimmy. He helps you make a decision on which piece of equipment suits your needs. He carefully explains its use. And with regards to trailers, he makes sure your vehicle is sufficient for what you are hauling, makes sure you have the correct receptacle for the trailer and makes sure the brake lights and turn signals work.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

KELLI B. 
Rating:
5.0

Very good customer service!

ROBERT K. 
Rating:
4.0

The truck was rented to us with one windshield wiper, that did not work work properly. The windshield was completely dirty and super hard to see out of. We only had a quarter of a tank of gas and they did not let us know, I know that legally they can leave us with a quarter tank, but it would've been nice to know that in advance as we were on a time crunch and as we started, our journey had to stop for gas, this particular gas station did not have a way to clean windshields. The UHaul was also very bumpy on the road we were we thought we were having a mechanical malfunction. I texted the owners and sent them Videos and never received anything back. When I returned it, they said oh, you were the person complaining. They said they saw the videos, but they didn't understand them. I did call, but they didn't answer the phone either. They told me I should've called the 800 number. Had they done a walk-through when we picked the U-Haul up we could've addressed some of these issues. They said the bumpiness was due to road conditions, but it was so bumpy. It was hard to hold onto the steering wheel, it was like there was a suspension issue.

KATHRYN K. 
Rating:
5.0

Nothing it was perfect

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

NANCY S. 
Rating:
5.0

Staff was amazing and communication was excellent. Was met outside with a smile and drop off was quick and easy.

Skyler B. 
Rating:
5.0

All good

MICHAEL P. 
Rating:
5.0

Amazing services and friendly employee

JESUS L. 
Rating:
5.0

Great service

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

SUZY B. 
Rating:
4.0

Customer did not leave a comment.

JERRY L G. 
Rating:
5.0

Best Uhaul location I've been at across the US. Jimmy is great!

John B. 
Rating:
4.0

Jimmy was very efficient, professional and helpful.

RONALD A S. 
Rating:
5.0

Customer did not leave a comment.

KERRY M M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L B. 
Rating:
5.0

Customer did not leave a comment.

JESSE C G. 
Rating:
5.0

The owner was very patient and helpful thus making the entire experience easy, safe and comfortable!

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

kelly V. 
Rating:
5.0

Great location. Friendly staff. Returning process was easiest of all locations from the past. Refuel at same location made it even more convenient. Thank you Pacific Gasoline!

johnny M. 
Rating:
5.0

Customer did not leave a comment.

SUZY B. 
Rating:
5.0

The person running this place was extremely helpful and did a fantastic job ensuring everything was good to.

DANIEL S I. 
Rating:
5.0

I have done business twice with this location and Jimmy, the manager. and in each situation, I give the business and his customer service a 5-Star rating!

JULIANNE T. 
Rating:
3.0

Very Rude customer Service.

Herbert Y. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S R. 
Rating:
5.0

Customer did not leave a comment.

MAJID B. 
Rating:
5.0

Thank you for the perfect rental experience.

ADAM M B. 
Rating:
5.0

Customer did not leave a comment.

KELSE D W. 
Rating:
5.0

Everything was perfect

STEPHEN B J. 
Rating:
5.0

Customer did not leave a comment.

CANDACE S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C W. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Pat R. 
Rating:
5.0

Excellent customer service and great equipment

JASON W H. 
No reviews have been submitted for this location.

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