The air conditioning was out. Apparently it should be checked after each return. I drove to Texas with my feet burning up.
TAMMY B.
Customer Reviews for Pacific Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
repeat the same steps you did getting the trailer ready for me...
frank A.Had a hard time initially securing the Truck with the 24/7 system, but the customer services reps were helpful walking me through it.
Dave D.Make sure you put keys in the box for person ordering uhaul also truck didn't have the dollies or blankets I ordered. Which I then had to turn around to pick them up.
Gary S.Hire more representatives like Susan
Mike M.Great Location and flexibility.
Jerry J.Service mgr pleasant, professional, and helpful. Truck had been recently washed, but whoever had it previously must have taken a road trip and since a regular wash will not remove windshield bugs, I suggest washes include special attention to the windshield.
Alois H.Make sure to explain the after hours return policy clearly
MARY R.I would recommend Uhaul to anyone moving, the truck had great gas mileage. We had to extend the rental one day and had no issues at all when calling Uhaul. Very happy with Uhaul service.
Cheryl C.Seriously I was charged an extra day because I returned it after hours (when move was done). I will never recommend Uhaul to anyone. What a joke. Oh I was also double charged the 14 dollar insurance from the pick up and return.
April C.Easy to pick up using the online system.
Kimberly H.took over 2 hours to get me a truck and when i was doing the self return had the cops called on me for suspicious activity
Bruce E.There were no furniture pads as ordered (12) yet the charge remained on the bill. 6 were discovered inside the truck when started to load. This caused problems at the return site.
David E.This location was where I asked to drop off at, and U-Haul changed it somewhere totally different after confirming I could drop off here. I had to Change the reservation 4 times through U-Haul on this move. Worst time I've ever had dealing with U-Haul.
Jason B.Nothing
Franklin P.Nothing,,everything was perfect
Debbye B.Nothing, really. Counter person very helpful, professional, flexible. Trailer clean, tires great, lights worked, etc. Easy tow. Only concern I have is I dropped trailer off after hours and I was concerned as to how to secure it. Possibly a lock of some kind with a drop box?
Alois H.Easy pickup and drop off. Truck fee, miles charge and gas refill make it pricey, but you pay for the convenience.
EUGENIA C Y.U Haul needs a new website.
Michelle R.We had a great experience! THANK YOU for being accommodating under a short timeframe. My friends that picked the U-Haul up said that the staff was very nice. Will definitely recommend this location to my friends and family in the future!
Tyler B.Just starting out and they didn't have a lot of supplies that I could have used that I had planned on buying there
Johnathan H.Very helpful staff.
Mike M.Wonderful people storage their is awesome and very secure would definitely go back
lisa S.Fantastic people very helpful and friendly
William S.