Customer Reviews for Pacific Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Make sure you put keys in the box for person ordering uhaul also truck didn't have the dollies or blankets I ordered. Which I then had to turn around to pick them up.

Rating:

5.0

Hire more representatives like Susan

Rating:

4.0

Great Location and flexibility.

Rating:

5.0

Service mgr pleasant, professional, and helpful. Truck had been recently washed, but whoever had it previously must have taken a road trip and since a regular wash will not remove windshield bugs, I suggest washes include special attention to the windshield.

Rating:

4.0

Make sure to explain the after hours return policy clearly

Rating:

5.0

I would recommend Uhaul to anyone moving, the truck had great gas mileage. We had to extend the rental one day and had no issues at all when calling Uhaul. Very happy with Uhaul service.

Rating:

1.0

Seriously I was charged an extra day because I returned it after hours (when move was done). I will never recommend Uhaul to anyone. What a joke. Oh I was also double charged the 14 dollar insurance from the pick up and return.

Rating:

5.0

Easy to pick up using the online system.

Rating:

1.0

took over 2 hours to get me a truck and when i was doing the self return had the cops called on me for suspicious activity

Rating:

4.0

There were no furniture pads as ordered (12) yet the charge remained on the bill. 6 were discovered inside the truck when started to load. This caused problems at the return site.

Rating:

5.0

This location was where I asked to drop off at, and U-Haul changed it somewhere totally different after confirming I could drop off here. I had to Change the reservation 4 times through U-Haul on this move. Worst time I've ever had dealing with U-Haul.

Rating:

5.0

Nothing

Rating:

5.0

Nothing,,everything was perfect

Rating:

5.0

Nothing, really. Counter person very helpful, professional, flexible. Trailer clean, tires great, lights worked, etc. Easy tow. Only concern I have is I dropped trailer off after hours and I was concerned as to how to secure it. Possibly a lock of some kind with a drop box?

Rating:

5.0

Easy pickup and drop off. Truck fee, miles charge and gas refill make it pricey, but you pay for the convenience.

Rating:

3.0

U Haul needs a new website.

Rating:

5.0

We had a great experience! THANK YOU for being accommodating under a short timeframe. My friends that picked the U-Haul up said that the staff was very nice. Will definitely recommend this location to my friends and family in the future!

Rating:

4.0

Just starting out and they didn't have a lot of supplies that I could have used that I had planned on buying there

Rating:

5.0

Very helpful staff.

Rating:

5.0

Wonderful people storage their is awesome and very secure would definitely go back