Customer Reviews for Pack Rat Storage
(U-Haul Neighborhood Dealer)

179 reviews

10140 FM 346 E #100   Whitehouse, TX 75791

(903) 871-1268

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 871-1268

10140 FM 346 E #100
Whitehouse, TX 75791

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
4.0

Got double charges for days. Only rented for one day and got charged for two … will not use mobile app again

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
4.0

Customer did not leave a comment.

danna M. 
Rating:
5.0

Staff was great!

AARON B. 
Rating:
5.0

Friendly and very clean place. Provided access to property to drop off equipment after hours.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

BILLY E. 
Rating:
5.0

Nothing...Connie was awesome

JACK H. 
Rating:
5.0

Nothing! Everything was absolutely wonderful!

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

CHAVIAN C. 
Rating:
5.0

Customer did not leave a comment.

KERI D. 
Rating:
5.0

Friendly, helpful

NELL A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Great customer service! Very friendly!

WALTER R. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
1.0

Too far from my home and where I originally thought I would pick up truck and no pads or dolly available as requested in reservation

JULIE LANE B. 
Rating:
5.0

Connie was a super nice lady.

MICHAELE A. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

AISHA D. 
Rating:
4.0

Customer did not leave a comment.

STACEE MILLER P. 
Rating:
5.0

Nothing Great customer service

DAVID M. 
Rating:
4.0

The truck was not cleaned between customers. The cabin smelt heavily of cigarettes, the cup holders were covered in dirt and grime, and the floors had bits of food left along with a heavy coat of dirt.

Abigail S. 
Rating:
3.0

Customer did not leave a comment.

TERESA M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

No need to improve as the facility and management are what is expected of a well run and managed UHaul facility.

Timothy M. 
Rating:
1.0

HORRIBLE. Call me if you even care at all. 214-493-3004

KARL H. 
Rating:
4.0

Customer did not leave a comment.

DAN S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

DYLAN H. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN L. 
Rating:
5.0

Customer did not leave a comment.

JOEAND H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Everything was very good made reservations the trailer was ready when I needed it

EVAN O. 
Rating:
5.0

Customer did not leave a comment.

JUDITH S. 
Rating:
5.0

Maybe a dolly in the trailer would be nice 4 people that may not have one

DUSTIN B. 
Rating:
2.0

I had an 11am reservation. The location was closed when I arrived at 10:45, and did not open until 11:40. No apologies were offered and the lady was rude.

KENNITH K. 
Rating:
5.0

Connie is great.. all wonderful experience

MARY P. 
Rating:
5.0

Customer did not leave a comment.

Laurie A. 
Rating:
4.0

Customer did not leave a comment.

JULIAN F. 
Rating:
5.0

Was handled very professional and very polite. Good experience. Could've ask for better when moving.

David B. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

ERASMO S. 
Rating:
5.0

Customer did not leave a comment.

KAROLINA BETH M. 
Rating:
5.0

Connie made all the difference in my experience with the equipment. Pack Rat is a super company to rent U-Haul or for storage buildings! Thank you Connie!

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Janice A. 
Rating:
5.0

Customer did not leave a comment.

Laurie A. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Laurie A. 
Rating:
5.0

Customer did not leave a comment.

Nels P. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Chime or entry sound to let personnel know customer has entered the building.

Joe C. 
Rating:
5.0

Great and friendly experience.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Great service and the equipment was well maintained.

Anthony H. 
Rating:
5.0

The final location was great, but the 2 hours leading up to that were horrible. We booked a 7PM pickup at a Gresham location, only to discover that they don't do after hours. This is despite the website saying they do, allowing the reservation and signs there saying it was 24/7. It took 30+ min on the phone (With UHaul) to figure this out. They put us in a 26' at another location, which was way too big, so we requested a 15' that we were told was available at another location. Switching to the 15' was awful. We were first told it wasn't available, right after we were told it was by someone else. The. Samuel has lots of issues booking it, and asked us to call back the next morning. Are you kidding me?! I told him that was not acceptable as we needed it an hour and a half earlier than it was. It then took another 20 minutes and tons of barriers to get it done. I felt as though the rep just wanted to go home and pass us off. This is horrible customer service. Major opportunity here...

Cody B. 
Rating:
4.0

When unloading my belongings out of the trailer provided by this location, I discovered that all my belongings were covered in a black residue that required me to wipe down everything and spray stain removal which didn't work completely.

Annika B. 
Rating:
5.0

Customer did not leave a comment.

cindy W. 
Rating:
5.0

Extremely courteous and helpful.

Rick G. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Rusty L. 
Rating:
5.0

The clerk at this location is GREAT! So helpful, kind and I would recommend this location to anyone.

Linda Lyons C. 
Rating:
5.0

Great and friendly service!

Tony H. 
Rating:
4.0

The storage units are excellent and the manager great. But the trailer I rented was not hooked up properly by the young man who did it there. We were clueless that it wasn't done right til into our trip the chains started dragging and our lights cable were sliced in half during the trip which made it more stressful as we were traveling on the weekend and I had to drive behind the car and trailer to serve as lights and signals in the awful rain. Then upon arrival at our house my things in the trailer were wet even with the dirt down latched and locked. I had boxes soaked a travel bag soaked and water halfway into the trailer thankfully I used a lot of plastic in wrapping but I had to throw away some extras that were wet and very disappointed for the extra work and wet boxes one of which had my expensive leather purses inside not cool and had I delayed opening the trailer very long I would have mold and there was a stench to the water in there especially on the right side of the trailer. My fiancé dropped off the trailer probably so I wouldn't express my extreme disappointment in this experience....

Sheila O. 
Rating:
5.0

Everything was great!

sarah M. 
Rating:
5.0

Customer did not leave a comment.

Tommy M. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Connie was awesome. She was nice and very personable. Thank y'all

Ernesto H. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Everything was good.

Bobby C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
4.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

We were met upon pulling in and directed where to park. Staff removed and inspected trailer. Staff was professional and nice.

mike R. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
4.0

Customer did not leave a comment.

Elvin W. 
Rating:
4.0

I would recommend minute place for a storage unit but as far as you hawk is concerned no way would I ever recommend U-Haul to any of my family and friends because of the way I was treated.

Susan S. 
Rating:
5.0

Make sure the ratchets get a little wd40 occasionally, they were locked up when I got them.

Megan P. 
Rating:
5.0

Customer did not leave a comment.

KEANDREA H. 
Rating:
5.0

The staff here is great and friendly! Very helpful and great attitudes.

Tammie R. 
Rating:
2.0

They need better location hours .

tara E. 
Rating:
5.0

This was my second time to rent a U-haul trailer from this location. I experienced great service both times.

leonard I. 
Rating:
4.0

The ratchets on the wheels up carrier needed oiled. They were very hard to get operational. Other than that, great service and product.

Robert H. 
Rating:
4.0

Very Friendly helped get problems corrected on the rental

Harold W. 
Rating:
3.0

I was told I had to use a larger car transport that I ended up using which caused quite a bit of confusion. When I arrived to pick up the equipment, I was then told the small unit was OK. Not clear on why any of this had to happen.

randy M. 
Rating:
5.0

Friendly and very helpful. Associate went above and beyond to make sure that my needs were met. Would recommend to anyone looking for a solution to rental needs.

TRENT T. 
Rating:
5.0

Customer did not leave a comment.

mike E. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Anthony R SR M. 
Rating:
5.0

Customer did not leave a comment.

BECKY S. 
No reviews have been submitted for this location.

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