No need to improve as the facility and management are what is expected of a well run and managed UHaul facility.Timothy M.
Moving Truck Rental in Whitehouse, TX at Pack Rat Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Whitehouse, TX 75791
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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HORRIBLE. Call me if you even care at all. 214-493-3004KARL H.
Everything was very good made reservations the trailer was ready when I needed itEVAN O.
Maybe a dolly in the trailer would be nice 4 people that may not have oneDUSTIN B.
I had an 11am reservation. The location was closed when I arrived at 10:45, and did not open until 11:40. No apologies were offered and the lady was rude.KENNITH K.
Connie is great.. all wonderful experienceMARY P.
Was handled very professional and very polite. Good experience. Could've ask for better when moving.David B.
Connie made all the difference in my experience with the equipment. Pack Rat is a super company to rent U-Haul or for storage buildings! Thank you Connie!Dan B.
Chime or entry sound to let personnel know customer has entered the building.Joe C.
Great and friendly experience.Anthony H.
Great service and the equipment was well maintained.Anthony H.
The final location was great, but the 2 hours leading up to that were horrible. We booked a 7PM pickup at a Gresham location, only to discover that they don't do after hours. This is despite the website saying they do, allowing the reservation and signs there saying it was 24/7. It took 30+ min on the phone (With UHaul) to figure this out. They put us in a 26' at another location, which was way too big, so we requested a 15' that we were told was available at another location. Switching to the 15' was awful. We were first told it wasn't available, right after we were told it was by someone else. The. Samuel has lots of issues booking it, and asked us to call back the next morning. Are you kidding me?! I told him that was not acceptable as we needed it an hour and a half earlier than it was. It then took another 20 minutes and tons of barriers to get it done. I felt as though the rep just wanted to go home and pass us off. This is horrible customer service. Major opportunity here...Cody B.
When unloading my belongings out of the trailer provided by this location, I discovered that all my belongings were covered in a black residue that required me to wipe down everything and spray stain removal which didn't work completely.Annika B.
Extremely courteous and helpful.Rick G.
The clerk at this location is GREAT! So helpful, kind and I would recommend this location to anyone.Linda Lyons C.
Great and friendly service!Tony H.
The storage units are excellent and the manager great. But the trailer I rented was not hooked up properly by the young man who did it there. We were clueless that it wasn't done right til into our trip the chains started dragging and our lights cable were sliced in half during the trip which made it more stressful as we were traveling on the weekend and I had to drive behind the car and trailer to serve as lights and signals in the awful rain. Then upon arrival at our house my things in the trailer were wet even with the dirt down latched and locked. I had boxes soaked a travel bag soaked and water halfway into the trailer thankfully I used a lot of plastic in wrapping but I had to throw away some extras that were wet and very disappointed for the extra work and wet boxes one of which had my expensive leather purses inside not cool and had I delayed opening the trailer very long I would have mold and there was a stench to the water in there especially on the right side of the trailer. My fiancÃ© dropped off the trailer probably so I wouldn't express my extreme disappointment in this experience....Sheila O.
Everything was great!sarah M.
Connie was awesome. She was nice and very personable. Thank y'allErnesto H.
Everything was good.Bobby C.
We were met upon pulling in and directed where to park. Staff removed and inspected trailer. Staff was professional and nice.mike R.
I would recommend minute place for a storage unit but as far as you hawk is concerned no way would I ever recommend U-Haul to any of my family and friends because of the way I was treated.Susan S.
Make sure the ratchets get a little wd40 occasionally, they were locked up when I got them.Megan P.
The staff here is great and friendly! Very helpful and great attitudes.Tammie R.
They need better location hours .tara E.