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Carl W
Customer Reviews for Pacos Paints & Two Helpers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was my 2nd time renting from this location and the staff are very kind making my visit very confident. Carlos even called to check on me when I was running late to return the truck. This is the location I’ll be using in the future.
TONYA CThe vehicle had a "check engine" (vehicle emissions system) warning activated on the dashboard that I should have been briefed about beforehand.
Jeffrey BThis location is very convenient (minutes from Rt 29 and Route 100). Once again, the team at Pacos Paints had a clean van ready for us on the date and time promised. We received polite service and were on our way in minutes. We would definitely recommend this site to anyone in the Columbia and Ellicott City area considering a U-Haul rental.
russels nCarlos was VERY kind and accommodating. I would rather drive farther to rent from him than anyone else! I couldn't have wished for a better moving experience. I am very grateful.
denise mThe facility was helpful and nice, however, I recieved an email the day before that the truck I had wanted wasn't at my original facility anymore and needed to be changed. Why on the website have an option if it won't be available. I had to spend more time out of my day to figure out a new plan on where to get a truck and change our plans of what we were doing with the truck. I am extremly disappointed in how this transpired with the reservation.
Brian BEverything was great.
Richard TNone !
grace rMy only concern with the truck I rented was the check engine light remaining on. I made note of this with the rental manager before I left the location. Truck ran fine.
William KAgan, excellent customer service
edgard gI have used this location/establishment many times. Always great service, dependable and clean. They also have a large selection which is nice.
LOUIS CApp had webpage loading problem. That was bad. Had to call tech svc and use browser. tech was very helpful and handheld all process. Had a hard time trying to locate the key lockbox. Wish the App could show me lockbox location and truck location. Otherwise, all went well!
Nam KPacos Paints is DEFINITELY a location that I would use in the future! Excellent service from start to finish.
NICHOLAS GI rent alot of trucks from you guys over the last 10 years for shipping. This location is one of the best I have been to. I had come across some very rude agents before . I am glad to see that customer service still exists.
John WN/A
Colette CMy equipment rental for an enclosed 4x6 trailer was excellent. Carlos was very professional and helpful. This is how every UHual experience should be, smooth easy transition. I highly recommend using this location for your needs. I will definitely come back to this exact location for any future U-haul needs. Shawn
Shawn TWas charged 2 gallons of fuel after a 17 mile trip.
Ryan LThe man I met there has a good customer relations and attends to me asap.
ADEMOLA AEverything was Great!
carlton jcustomer service was top notch. extremely helpful with choosing appropriate vehicle. would recommend again
Robert JGreat service
GAETANO RSmooth pickup, smooth return. Excellent customer service!
Kathy BGreat Customer Service!!! Great Professionalism!!!!! I will use them again!!! Best Customer Service Ive Experienced w/ UHaul!!! Great job guys!!
Antonio SCustomer service was OUTSTANDING!!!!!
STEPHEN MAwesome experience, in and out quickly, great prices , very professional
GAETANO RTHE most professional, personable, amicable service I have EVER recieved in renting a Uhaul. As long as I live in the area, I will never go anywhere else. The easiest rental ever. Thank you for everything.
Tonja PPaco’s is my favorite place to rent equipment and trucks/vans/trailers.
Mark VAlways a great experience here. I go a little further to rent from this location because it's always a smooth transaction.
MARTIN TGreat service, friendly employee, equipment was ready and in great condition.
Daniel RYour whole operation worked smoothly
Robert ECarlos was extremely accommodating and is customer service oriented. The rental from booking to return was smooth and without issues. will rent from him again without reservation.
Kevin BThe rep was friendly and helpful.
James SCarlos and his team have always been super efficient and helpful. I don’t go anywhere else since I found them years ago . Their new-ish location is a nice upgrade, too.
James AThis facility was closed on Sunday when I was scheduled to return the trailer, I called and left a message an hour before returning the trailer as requested. Since they were closed, I just left the trailer in their lot and tool some pics to document the return. They processed the return Monday when they opened, I was charged for an extra day which does not seem fair.
Russell LI’ve rented from this location many times before. They’re my go to. No complaints here
Rachael NVery helpful customer service that made the whole process seamless, no complaints at all
MWELWA Kin and out less than 5 min it was awesome, 100% will be back
Kenny KSo easy and quick!
JULIA HWhat a great experience, moving my parents is stressful and this team was a blessing!
Naisha FExcelent as always. Guys that you can trust, always helpful and willing find equipment for you if they don't have at the moment or day that we need it. Recommend Pacos Paint to any body in need of their services.
Eric RCouple things I'll like to add related to latest reviews. This guys will never try to over charge not body. I'm sure that the issue with 3000 miles could be either a mistake or confusion, but never a fraud. The other one with card charged twice, we have to understand that when we pick up equipments they put a hold base in a standard amount of miles, but absually charges will come till equipment is returned and they absually know how many miles we have done. The guys always there, probably the not human contact was one way rental and the issue was at the other end. I been dealing with Carlos and Pacos Paint for the last 15 and some years and this guys are honest, trusted and sincere. I'll recommend them to any body in need of their services.
Joshua LNo issues at all. Excellent customer service Definitely will use them if need be. Professional service and very clean space
LAWANIA CNo human contact
Brenda HFriendly, helpful staff, good service, very satisfied, Thank you
KEVIN FHorrible. They charged me for 3000 miles while I had only 50 miles. It is impossible to make 3000 miles in 8 hours with truck max speed 50ml/hour. Total fraud. I requested refund immediately
Vitaliy PImprove communications on both sides of the back door, to maximize convenience.
ALAN MHelpful staff and Nice driving vehicle.
Kimberly SThey are always awesome
Lori HBest in the game.
Eric EI always use Paco’s when I need a U-Haul. They’re always friendly and easy to rent from. I would definitely recommend.
KEISHA M