Customer did not leave a comment.Dawson S.
Customer Reviews for Panama Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The u-haul was 1 hour from my location. I was given extra miles and days for the inconvenience, which is fair, but I would have preferred not to have to travel so far to pick up the uhaul. Also when the truck was opened there was about 20-30 cockroaches inside of the uhaul, which was disgusting. I had to jump and start killing them. The lady handed me a broom and I was sweeping out cockroaches of the unit, this should not be something your customer has to deal with. Additionally I took it home and bought bug bombs to kill out any hidden cockroaches. This was an additional expense that I should not have had to deal with. This also messed with my timeline as it set me back half a day, and I had contractors waiting to work on the home I was moving out of.RODOLFO S.
Customer did not leave a comment.Farahnaz K.
Customer did not leave a comment.Daniel R.
Great customer servicePatrick M.
Customer did not leave a comment.IZA W.
Customer did not leave a comment.Geoffrey K.
Customer did not leave a comment.William A.
Customer did not leave a comment.KERRII S.
I was charged for mileage that I didn't useCORTNI S.
Customer did not leave a comment.ROGER O.
Customer did not leave a comment.Bill P.
Customer did not leave a comment.DAWN A.
I do not know how vehicle got to this location. Vehicle was returned to Pick Up location.Samuel B.
Customer did not leave a comment.Jerry J.
Customer did not leave a comment.MICHAEL O.
Customer did not leave a comment.Denise T.
Customer service was decent.Desiree J.
Customer did not leave a comment.Brittaney J.
Customer did not leave a comment.FELICIA H.
Customer did not leave a comment.Charles C.
The trucks were dirty and ours reaked of smoke. The person working there did not seam to understand how to dispatch trucks and the process took over half an hour cutting into our loading time.Daniel D.
Customer did not leave a comment.Joanne S.
Customer did not leave a comment.NICHOLAS L.
Customer did not leave a comment.ANNIE J.
Customer did not leave a comment.Monica A.
Great job again. Thank you.ROGER O.
Went above and beyond to ensure I had the right equipment at the right time. Thank you.ROGER O.
Customer did not leave a comment.RICKEY H.
Customer did not leave a comment.hayleigh C.
The only issue I had was the vehicle had a really bad smell . We had to open the windows and crank the AC but other than that good experiencejames M.
The lady was very nice but informed us that we could save almost $60 by changing our drop off location (From York to Clover). We Agreed to change the drop off location Of Clover and we signed the paper work but the paper work did not reflect the new drop off location and the lady said but to take it to the new location of Clover. On our drop off day my husband was about to leave to take the truck to Clover when a gentleman called from the York location asking where the truck was and that there had been no change but it was suppose to be delivered to him. So we took the truck to the York location. We did not get refunded for the discount that we agreed upon and we got charged a late fee. But my husband was late because we were informed to take it to a different location.Matthew W.
No comment, was very helpful.Marsha B.
Not Panama Motors, but for U-Haul in general. We originally scheduled pickup from Climate Controlled Storage in Hinesville two months in advance and found out the day before pickup (by going there after no phone answer and a full voicemail box) that they were closed for a four day weekend, but somehow I was still able to reserve a time slot. I understand there's a 24 hour pickup option but please consider making it so you can schedule pickup times and dates by the locations set hours. We could have lost a ton of money, our new house, plane tickets, you name it- if the customer service rep was unable to direct us to a new location. Otherwise the rep on the phone and the woman assisting us at Panama Motors were both extremely pleasant and easy to work with.Charles D.
Went to location on Friday to speak of the issues with the truck and No one available. Went again on Saturday and No one available again. I left the truck and turned in the keys. Tried to speak to someone again on Sunday no luck so called customer service..Stacey H.
Customer did not leave a comment.KATTY R.
worked with me with my tight schedule. Great job, truck was perfect.ROGER O.
Customer did not leave a comment.Ciara A.
Customer did not leave a comment.Matthew H.
Great Customer serviceGurtruenell S.
Customer did not leave a comment.Becky K.
Customer did not leave a comment.Rodricquz E.
Customer did not leave a comment.Bogdan A.
Customer did not leave a comment.Chelsea H.
Customer did not leave a comment.Elizabeth M.
I was charged for a truck I didn't use due to it not having the equipment that I requested and it hat the wrong mileage set on the websiteChavis R.
I did not know my pick up location had changed and they called to let me know. They save me a bunch of time. Thanks.Roger O.
Take proper check- out/return procedures before customer leaves to avoid mishapsLinda G.
Excellent customer service: patiently answered my questions regarding online truck pick up process and answered the phone after-hours when I had technical difficulties. Also, able to clarify for me the processes in Spanish which is my native language.Ricardo T.
Customer did not leave a comment.Star T.
Customer did not leave a comment.Madison B.
Location needs more equipment. I was expecting to get a furniture dolly and a regular dolly but was informed the location did not have those items along with others.Lester M.
Changed me for another 24 hour rental when I was 30 min late and I called ahead of time, then when I tryed to call I kept getting forwarded to voicemail.Darren G.
She was very nice and polite. She has very good customer service skills and explained everything I needed to know.Laporsha B.
THEY WERE CLOSED AND YOU HAVE TO TAKE PICTURES AND UPLOAD TO UHAUL.. I'D RATHER DEAL WITH A REAL PERSON.. IF YOU DON'T HAVE A SMART PHONE IT SAYS TO RETURN WHEN THEY ARE OPEN.. I WOULD OF MISSED MY FLIGHT HOME.. JUST DO NOT LIKE DOING BUSINESS THIS WAYJackie M.
do regular PMCS on equipment the left turn blinker was out on the trailer.CHRISTOPHER B.
Customer did not leave a comment.Liletha S.
Customer did not leave a comment.Darren F.
I received a call 10 minutes before my pickup time to go to a different location. The person running this place was 30 minutes late.Hector R.
Customer did not leave a comment.chris F.
everything was great!!!!GEORGE S.
Customer did not leave a comment.Terry C.
Customer did not leave a comment.DARYL C.
Customer did not leave a comment.Darryl S.
Customer did not leave a comment.ardrey B.
everything was to my satisfaction.Rebecca F.
Great after hours customer serviceAlfonso S.
Customer did not leave a comment.Kira G.
Charged me 500!for five Days someone contact me ssapdebreka W.
Customer did not leave a comment.MICHELLE G.
Customer did not leave a comment.Ramon S.
Customer did not leave a comment.Tanner W.
Customer did not leave a comment.
Great Service and had everything ready to go, very polite and will continue business with this location!Robert W.
Customer did not leave a comment.maria C.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Freddie M.
Customer service was top notchLori G.
Make sure they are getting the correct truck so they don't have to go through what I did when they accidently had the wrong truck on file.Steven H.
Customer did not leave a comment.Patrick R.
Customer did not leave a comment.JEFFREY R.
The customer service staff was awesome.The understood my needs and did their best to make sure that I was satisfied with my selection.JUDI B.
Very good i dont have ride back home ande get free ride thanks that lady is so nice i recommends to everyoneJacqueline N.
Customer did not leave a comment.Tanesha B.
My reservation was for a truck, 2 utility dollies and a couple of dozen blankets. the location had no dollies (they gave me an appliance dolly at an increased price) and 7 blankets. When I tried to call the location about the return of the equipment (we were running about an hour behind), they did not answer or return our message. When I received the final receipt by email, they did not show the truck being returned until 2 days later, charging me an extra day for the truck and the appliance dolly. I will not be using u-haul in the future if it means going through Panama Motors.John R.
Customer did not leave a comment.SHANNON EVETTE L.
Customer did not leave a comment.richard B.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Erik V.
outstanding very professional customer service and care...Alba BenavidezJUANZETTA K.
Customer did not leave a comment.Victor G.
Customer did not leave a comment.MARCY D.
The truck was initially dirty, but clerk clean it out.Barbara W.
Customer did not leave a comment.ROGER W.
Customer did not leave a comment.Julissa G.
The lady was very nice and called to make sure I knew where they were. This was not the location I picked to drop off to bc it was a few miles out the way but she was really nice.Briana W.
This was a bad experience. (This is my place and I don't give a. F___). I WILL NEVER RECOMMENDED THIS BUSINESS TO NO ONE.JOE F.
Charged me 35 bucks for nothingBrandon J.