Nothing. The gentleman at the pick-up location was fantastic!
DARLENE R
Customer Reviews for Par Mar Store 123
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Received excellent customer service from Jay. It was very easy to reserve, pick up and return the U-Haul truck. Completely satisfied with my rental experience!
ROBERT JFriendly and professional, every time
YANN NFriendly staff, great vehicle. It couldn’t have been easier to rent a van to move my daughter’s stuff to a new apartment.
Steven DNothing wrong here.
Erin AThe customer service representative "Tim" service was excellent and very helpful. Thanks for your service.
MURUGESAN VNothing!
JOHN ATim was very helpful and mitigated some of the issues encountered with the pick up location. I would choose this location again.
Kathryn PThe staff at the Par Mar location are amazing, fair, and easy to work with.
CASEY CPricing is a little high coz of mileage! You have the best staff, professional, friendly and very helpful! The manager calculated the mileage for me and gave me an estimate before I came in for the truck which was very helpful!
JOAN OGreat service every time I visit. Nothing to improve
YANN NThanks for the help with moving this past Saturday.
ALBERT BWe did after hours drop off so we didn’t interact with personnel.
Deborah AVery nice building and big parking lot. Super easy using the uhaul app. I highly recommend this location.
ANDREW SGentleman that waited on us was great - U-Haul system was down , he was very helpful
randy ePicking-up and returning the truck was a quick, streamlined process. When I picked up the truck, the rep provided me with all the details of my rental and answered all my questions. Upon return, the Uhaul rep Tim explained my charges and he was helpful answering my questions too. Both Uhaul reps were very professional. I highly recommend this location.
SCOTT LTim was uneducated and rude. He wanted credit card information because his boss requests it. I told him, I've NEVER had to do it before he insulted me. Went the next morning, picked up the U-Haul with no problems. Of course it wasn't Tim who waited on me.
JOHNNY CJay/Jason(sp?) Was outstanding! He worked with me throughout the process due to other scheduling issues on my end. I cannot thank him enough.
ROBERT GOvercharged me for fuel.
JOSEPH KExcellent service from the manager. Very reliable and professional.
YANN NGreat experience. Will definitely use again.
WILLIAM WNo comments. The pickup was quick and hassle free.
JOHN RI’ve used this U-Haul location before with no problems — the truck was clean and ready, and the location itself is convenient. However, this time around, I had a frustrating experience with the mobile app check-in process. The app gave me trouble during check-in, and I ended up needing to call customer service — not once, but twice — and spent about an hour on hold total between the two calls. This significantly delayed getting the code to access the truck, which threw off my schedule. The location and equipment were fine, but the poor app experience and the lack of timely support made for a stressful start to my move. Hope U-Haul improves the mobile check-in process and support wait times soon.
KHALIL WJust keep doing what you’re doing. Great experience!
ROBERT GJust a detail with the rear door, sometimes it gets stuck, but that's it. The rest is excellent, easy, communication, and recommended, considering it's my first time using U-Haul, very good.
ERICK ARandy and Tim, the staff at the Par Mor store, from where I rented the rental truck and other moving supplies were outstanding. They were both very courteous and provided an excellent service. They both understand very well the challenges associated with moving and prepared me well for the moving. Highly recommend using the services of the Par Mor U-Haul store when it comes to moving.
PIUS JTook over an hour to go through the process of picking the trailer up. I was quoted 240 after tax for the trailer due to a military discount. However, the guy charged me 400….and never told me the price before taking my card. So I assumed it would be what i was quoted. After viewing the receipt I saw it was for 400 dollars. The guy told me there was nothing he could do and I would have to ask on the backend. He wrote something down on the paper for me to show the guy on the backend.
JOHN FGreat job! Both locations, pickup and drop off, were great. Very professional and helpful staff; efficient process.
JEREMY RVery simple process and friendly service. Will be using them again in the fall to move my son to a new apartment
John MThe employees at this U-Haul location are super helpful and extremely friendly. If you need a U-Haul this is your place
RYAN Blet people know the trucks and vans have a required safe trip $15 charge.
KATHERINE Cnice friendly staff and customer service
KARYN SThe man who helped me pick up the rental (I cannot remember his name but he has an awesome beard) was extremely kind!! He walked me through using a trailer and what to watch out for. He even helped me learn a bit about backing up with a trailer and took time out of his day to ensure that I’d have the best experience possible. He was a blessing as I had been anxious about this move all week, as I’d never driven with a trailer before. He’s helped me before and has been kind, but this was above and beyond!
SIMON GA really nice guy helped us.
BRADLEY BExcellent!
JOHN RThe U-Haul was a disaster with fecal matter and litter all over the floor. Once noticing we tried to call to comment on the fact and the number to this location went directly to voicemail with a full inbox. A simple sweep or at least checking the equipment would’ve been appreciated as a paying customer. The employee was somewhat rude as well. Pretty unprofessional and a disappointing experience to say the least.
Kennedy KStaff were very friendly and helpful.
MYRLE GThe truck share was very difficult to sue. I have no complaints with the actual truck but the verification process at 5am is difficult. Being able to be verified the night before would’ve saved a lot of stress and difficulty with my moving plans. Because of how difficult the verification process was, I didn’t get my uhaul until an hour later. I had also rented for 12 hours and because of the verification process changes, my rental was due two hours before I had scheduled.
GAVIN WVery profession and helpful. No issues.
RODNEY SVery helpful staff. Easy process.
TODD SVery pleasant experience
Charles TGreat fast service.
DANIEL FStaff was very nice and helpful when I was having trouble learning my app. Would recommend this location 10000 times over .
Shaye FThis place was extremely professional. Kind and friendly.
RYAN GVery friendly and helpful staff who provided great customer service!
MARK FWish they had told me they require U-Haul insurance in all vans and pickups in advance.
DARRELL DBrakes were bad, steering wheel was not aligned, the timing belt was squealing. The vehicle felt very unsafe.
Jeff SGreat and quick service from this location. Best in town! Thank you Tim for your professionalism!
YANN NJust don’t give them your credit card ..
DUNG PThe associate that helped me was Tim, and he rocked. I had never rented a U-Haul before and he made the process super simple and streamlined. Great customer service!
Caleb MTim was very kind and professional. I was completely satisfied with their service.
YOUNG LTruck had filthy dirt thru it and a oxygen tube hanging from the back grate from the front part I took pics when I got it
Nicole FWindshield was dirty and so was the floor. The company needs to let people know that you need a credit card not a debit card
KATHRYN SThe folks at uHaul were friendly and had great excellent customer service!!!
charlie f