Customer Reviews for Par Mar Store 123
(U-Haul Neighborhood Dealer)

527 reviews

1428 Van Voorhis Rd   Morgantown, WV 26505

(681) 285-3136

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 1/29/2022: 9:00 am - 6:00 pm

Services at this Location:

Contact Us

(681) 285-3136

1428 Van Voorhis Rd
Morgantown, WV 26505

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 1/29/2022: 9:00 am - 6:00 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service.

william M. 
Rating:
5.0

Rework the UHAUL app.

Thomas B. 
Rating:
5.0

It was a fast and easy transaction. The employee was very friendly.

Jonny D. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Y'all were awesome! Super understanding, helpful, and professional. I highly recommend this location to anyone needing a Uhual; they have a huge inventory of just about every kinda truck you could need!

Holly P. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

AARON F. 
Rating:
5.0

Customer did not leave a comment.

Marlon B. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Attendants were very nice and helpful! The minute I pulled in they were wiping it down and under the hood checking it over, I trust the trucks they have are very well maintained. This location is my go-to UHaul store.

John M. 
Rating:
5.0

Customer did not leave a comment.

Sarah K. 
Rating:
5.0

I like renting from this location. I had a schedule change come up and they were still able to accommodate me. They always seem to have the vehicle I need. They are very easy to deal with.

john M. 
Rating:
5.0

You can't top perfection! Thank you Joe, the UHaul rep that handled our reservation. Fantastic service.

Leonard S. 
Rating:
4.0

Customer did not leave a comment.

Dwayne H. 
Rating:
1.0

The remote pick up using your phone was very difficult to complete … when it wouldn't work we were on hold for customers services for 30 minutes. Would not recommend using this lock key pick up for rental

Tammy B. 
Rating:
5.0

Hire more people Susie at Cheat Lake! She was the most helpful person for a very difficult situation! She could have just said we have no trucks and moved one, but she went out of her way to call around and find us one a truck! Susie was a blessing from God! 🙏

Jaye W. 
Rating:
5.0

This was an amazingly positive experience. Our renter (Jim, I think) was super helpful and kind. Truly a credit to Uhail. Thank you!!!

SEAN L. 
Rating:
5.0

Customer did not leave a comment.

Diane H. 
Rating:
5.0

Nothing to improve. Both associates at this location were prompt in helping me begin and complete the equipment return process. Very friendly gentlemen as well.

Gregory D. 
Rating:
4.0

Store operators were very courteous and able to get me going without any issues.

Mitchell G. 
Rating:
5.0

Customer did not leave a comment.

Hedi H. 
Rating:
4.0

Customer did not leave a comment.

Travis G. 
Rating:
5.0

Everything was ready for pick up a d return pleasant a d efficient at this site The movers from your program were exceptional If I could get into My account I would also give them accolades

Sean F. 
Rating:
5.0

No improvements necessary. Outstanding customer service!

aaron W. 
Rating:
5.0

Thank you.

Howard W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

Lower the price. It was very expensive.

JARRETT P. 
Rating:
5.0

Joe and his staff did a great job, very friendly and helpful

TIMOTHY C. 
Rating:
3.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Best Morgantown location!!!!

Brandon L. 
Rating:
3.0

Have seats for waiting customers.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

MIKE D. 
Rating:
3.0

Customer did not leave a comment.

DONALD H. 
Rating:
3.0

Customer did not leave a comment.

Jeanny T. 
Rating:
5.0

Customer did not leave a comment.

Jermaine B. 
Rating:
4.0

Customer did not leave a comment.

ROBERTA G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Extremely professional staff. More than helpful, and pleasant to interact with. Quick to get us on the road, no wasted time.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

This is my favorite Morgantown location, by far. Thanks for your help.

Brandon L. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Staff was very friendly.

Jacob M. 
Rating:
4.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
4.0

Customer did not leave a comment.

Basil Z. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

The vehicle was awful. Had 3 lights on in dash. I spent almost 200.00 to drive 300 miles. I sent info to U-Haul and never heard a word. In total I spent almost $600.00 for this short trip . Worst vehicle I've ever driven. I should have been offered a discount. Price was rediculois.

STEVEN WORTH C. 
Rating:
5.0

Customer did not leave a comment.

Arielle V. 
Rating:
5.0

Customer did not leave a comment.

Brandy L. 
Rating:
5.0

Customer did not leave a comment.

TONI B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG H. 
Rating:
1.0

The employees at the store were more than helpful and helped me find another rental through the also very helpful U-Haul Moving & Storage of Clarksburg. The manager who canceled my original rental without informing me or telling me I had to be present at a certain time, however, was so unprofessional that I would not be able to recommend this location for U-Haul to anyone.

beth B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie Kay G. 
Rating:
5.0

Customer did not leave a comment.

sara M. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

Mario S. 
Rating:
5.0

Nothing, the worker was professional and friendly.

Bruce W. 
Rating:
5.0

Uhaul agent's demeanor was very professional and friendly! They accommodated my changes in date and time of my rental.

Beverly F. 
Rating:
5.0

Customer did not leave a comment.

jeffrey L. 
Rating:
5.0

The young man who assisted us was great. However, it was surprising that this site had no "common" equipment available for sale (needed a 7 pin to 4 pin converter for trailer lights) -- he gave us good directions to an Auto Zone store several miles away where we were able to get the correct equipment. The lack of such equipment for sale is a deficit of the location.

Timothy N. 
Rating:
4.0

Nothing

William R. 
Rating:
5.0

Customer did not leave a comment.

Jack G. 
Rating:
4.0

More parking

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

Don't lock out a reservation if I arrive to pick it up within 3-6 hours. My reservation was made for 8pm, after business hours, so I wrongly assumed that it would be fine if we arrived a little late. We arrived at 9pm and I was locked out of picking up my truck. Especially for after-hours pickups, there should be a ~6 hour window where you may still pick up your truck without taking special countermeasures. I was only 75 minutes later than my intended time and had to call to adjust the reservation.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Thank you for a quick and easy pick up process. Appreciated the good customer service. And drop was just as easy. Thanks so much!

Vernon K. 
Rating:
5.0

Great customerservice@fairmontwv.gov service

Donald R. 
Rating:
5.0

Great office. Friendly and thorough going through all my options. Everyone thing was clean and ready to go.

Michael T. 
Rating:
5.0

They made everything easy at drop off no issues will definitely be back

DAVID K. 
Rating:
5.0

Overall a great experience! Fast, friendly, and efficient service!

John S. 
Rating:
1.0

The app needs to be updated and have a better interface. Trying to do self-pickup and return was a major stressor, especially for only having the van for 4 hours. The website was easier and did not give me loading errors while the app continually refused to accept my information input and pictures. I would think the app would be simpler than the website, but it was the other way around. The location and van were perfect, but I will not be using the Uhaul app again.

DEVANCHASE V. 
Rating:
4.0

Customer did not leave a comment.

paul M. 
Rating:
2.0

Gas tank was refueled back to the level that appeared on my paperwork. Par Mar charged my card for additional gas.

JANINE D. 
Rating:
5.0

The staff was excellent so nothing really to change 100% excellent Colton

Colton James S. 
Rating:
5.0

Very smooth experience. Thank you!

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Very nice. Easy pick up and drop off

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Dylan B. 
Rating:
5.0

The folks at Par Mar Store #123 were extremely courteous and had me checked in and on my way in a matter of minutes.

Peter C. 
Rating:
4.0

Customer did not leave a comment.

Edna G. 
Rating:
3.0

Customer did not leave a comment.

GREGORY MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

KEITH P. 
Rating:
2.0

I ordered a couple of dollies, but when I went to pick up the truck, they didn't have them. Why would it tell me when I booked it that they were available, but apparently they were not.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

The lady was very busy. She had a hard time disconnecting the trailer. She made a couple calls for help. She was frustrated and didn't seem to be be getting the support she needed.

Traci T. 
Rating:
3.0

We were charged an "after hours service fee" for parking the returned truck in the main parking lot instead of a gravel lot. My Son was not told where to park the truck. He was only told where to deposit the keys.

Chris B. 
Rating:
5.0

Great customer service

Hunter C. 
Rating:
4.0

Customer did not leave a comment.

Janet N. 
Rating:
4.0

Customer did not leave a comment.

JonMichael R. 
Rating:
5.0

The staff was very personable and knowledgeable.

Kenneth O. 
Rating:
1.0

They added a utility dolly charge to my bill even though my contract only said I paid for an appliance dolly. Then claimed I lost the utility dolly when they never gave me one. Also, the back of the truck was not swept out prior to me receiving the truck.

Joe L. 
Rating:
5.0

the whole Uhaul system is awful...... rented a 15' truck 3 weeks in advance, drove 13 hours to pick up only to be told no 15' trucks were available, after being told 3 days prior that they were, ( when i arrived at the pickup location 5 -15' truck were there and uhaul rep there told me i could not get one because Uhaul no longer allowed those to be used on 1 way trips)....caused me to have to leave over 500.00 worth of furniture on the side of the street....also had issue on drive back with warning light- called uhaul and they told me to drive it until it broke down and then call road side assistant....will NEVER us Uhaul again......

Timothy C. 
Rating:
4.0

Customer did not leave a comment.

michelle S. 
Rating:
5.0

Customer did not leave a comment.

Aalan B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top