Tim was really awesome, hooked me up with everything I needed. Super chill and quick to get me on the road, as I was in a bit of a rush. 10/10
RUSSELL A
Customer Reviews for Par Mar Store 123
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had an outstanding experience today thanks to Tim. From the moment I arrived, he helped sort out my issues quickly and communicated clearly every step of the way. He made the entire transaction smooth and efficient, giving me his full attention throughout. Tim personally attached the motorcycle trailer to my pickup, performed thorough safety checks, and made sure I left as a completely satisfied customer. His professionalism and commitment to great service were truly fantastic. He absolutely deserves recognition for his exceptional work. Thank you Tim !! Promote this guy !
JENNIFER SNewer truck, everything was ready when we picked up the truck
MELISSA AMove the store , horrible location , hard to get into and out of … I asked for another location that’s right off the interstate, and was changed by U-Haul at the last minute! Very disappointed!
RANDY EGreat customer service
DARREN HHi dear, I would like to express my sincere appreciation for Tim. He was very helpful and kind. Best Regards
AHMED ATim was by far the most genuine and helpful person I’ve ever seen, thank you once again for helping me I really appreciated it!
KADEN DIt was a difficult process getting the app to work. We were late, which apparently locked us out of our reservation. Called 800 number, Rusty, I believe, helped us get "moving".
CHARLES JVery friendly customer service, clean location, truck only had 1,000 miles on it, very pleased with driving it across country pulling a car, didn’t even k ow car was behind me, plenty of power, and overall was comfortable, would absolutely do it again.
MICHAEL PI booked an extended mile rental for over 500+ miles. When I showed up the first red flag was that the oil change light was on the dash. I immediately went back inside and told the gentleman at the counter who told me that it was OK because he “topped it off” The oil should have been maintained as it would flash frequently telling me 0% oil life remained. Additionally, there was no windshield wiper fluid in the vehicle and I had to purchase and install it myself. The back right tire would continually lose pressure. Maintain the vehicles or provide them another option/cancel. I could have booked at another U-Haul store.
CASSANDRA THard to get to
Don LBead of the truck was filthy… I had to clean it before use. It wasn’t one of the things you asked for a picture of on pickup…
Christopher BI don't know of anything.
ROBERT SInform the customer of the check in requirements like taking a photo in the app when the trailer is returned and parked in the U-Haul lot.
GARY SWhen I reserved the truck, I had to fill out a lot of information. As inwas picking up the truck, all the same information had to be filled out again. Eliminating filling out information twice would be helpful. Pickup took way longer than it should have.
david sThe location was wonderful when I picked up this truck. But when I tried to rent a truck again the Uhaul app denied my request. I was helping a family member rent a truck to help him move because he did not have the funds to rent the truck. Because he had a mishap with Uhaul previously, he was not permitted to drive the truck. So we left it at that and rented from a different carrier to help the family member. A few months later, I tried to rent a truck for myself and Uhaul would not let me because they tied my name to the family member. I am not liable for the family members mishap. But Uhaul punished me for being related to this person and has banned me from renting. I called Enterprise and rented a vehicle that I needed to accomplish my move.
CHARLES TIt was an old truck and there was clearly something spilled over the dash that wasn't cleaned up properly. The truck also didn't have cruise control which made my 300+ mile trip very uncomfortable.
Geoffrey SThe map of this location was confusing. I was not 100% sure I was dropping off at the right location.
Rodney Bnothing I can think of, near perfect experience.
Aviram CU-Haul was so dirty.
MICHEAL BThe wheel was horribly unaligned on a massive 26’ truck which made it terribly to drive. I still pushed through since I was told there is no other uhauls after already getting switched for one I reserved. I was told I would be getting a discount for uhual. Only 11 miles over noted mileage, gas was well over than when I received it and some how i have a $28 bill left over. Not the greatest experience.
JUSTIN BMy response is not a reflection of the personnel at that location; I arrived after hours, so there was no interaction with personnel this time. However, I had interacted with personnel from this branch in May and found them then to be most pleasant and helpful.
Alexander MFriendly, professional and personable great experience
GARRET FExtremely helpful in Morgantown WV
THADEUS SNo issues at all. Staff was extremely helpful
Marshall MBe honest and up front with customers. I was lied to about the mileage charges. Also I paid for two days and was texted by this location telling me to bring it back early that they had someone else picking it up at a set time. Then tried telling me they’d give me a $10 discount if I brought it back early. I have used uhaul several times over the years but I will never return to uhaul. Pushy, dishonest, overall horrible experience.
BENJAMIN VUhaul was clean. Service was quick and easy.
CHRISTIAN CGuy charged us for a quote $30 more than the quote we were given online when we made the reservation. Nice guy though, good customer service in general. We'd use them again if needed.
William KGood experience
DONALD FMissing both of my dollys
Annabelle SGreat service!
GREGORY OThey were slammed busy upon my return so the waits were long. They made need more staffing
CASEY KKeep doing the good job. The staff was very helpful,, nice and wonderful.
KADIATU WWorker was very personable
RICHARD HExcellent service.
NICHOLAS NQuick friendly service made sure I was good to go
AARON RNothing. The gentleman at the pick-up location was fantastic!
DARLENE RReceived excellent customer service from Jay. It was very easy to reserve, pick up and return the U-Haul truck. Completely satisfied with my rental experience!
ROBERT JFriendly and professional, every time
YANN NFriendly staff, great vehicle. It couldn’t have been easier to rent a van to move my daughter’s stuff to a new apartment.
Steven DNothing wrong here.
Erin AThe customer service representative "Tim" service was excellent and very helpful. Thanks for your service.
MURUGESAN VNothing!
JOHN ATim was very helpful and mitigated some of the issues encountered with the pick up location. I would choose this location again.
Kathryn PThe staff at the Par Mar location are amazing, fair, and easy to work with.
CASEY CPricing is a little high coz of mileage! You have the best staff, professional, friendly and very helpful! The manager calculated the mileage for me and gave me an estimate before I came in for the truck which was very helpful!
JOAN OGreat service every time I visit. Nothing to improve
YANN NThanks for the help with moving this past Saturday.
ALBERT BWe did after hours drop off so we didn’t interact with personnel.
Deborah AVery nice building and big parking lot. Super easy using the uhaul app. I highly recommend this location.
ANDREW SGentleman that waited on us was great - U-Haul system was down , he was very helpful
randy ePicking-up and returning the truck was a quick, streamlined process. When I picked up the truck, the rep provided me with all the details of my rental and answered all my questions. Upon return, the Uhaul rep Tim explained my charges and he was helpful answering my questions too. Both Uhaul reps were very professional. I highly recommend this location.
SCOTT LTim was uneducated and rude. He wanted credit card information because his boss requests it. I told him, I've NEVER had to do it before he insulted me. Went the next morning, picked up the U-Haul with no problems. Of course it wasn't Tim who waited on me.
JOHNNY CJay/Jason(sp?) Was outstanding! He worked with me throughout the process due to other scheduling issues on my end. I cannot thank him enough.
ROBERT GOvercharged me for fuel.
JOSEPH K