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Donald M
Customer Reviews for Par Mar Store 123
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just a detail with the rear door, sometimes it gets stuck, but that's it. The rest is excellent, easy, communication, and recommended, considering it's my first time using U-Haul, very good.
ERICK ARandy and Tim, the staff at the Par Mor store, from where I rented the rental truck and other moving supplies were outstanding. They were both very courteous and provided an excellent service. They both understand very well the challenges associated with moving and prepared me well for the moving. Highly recommend using the services of the Par Mor U-Haul store when it comes to moving.
PIUS JTook over an hour to go through the process of picking the trailer up. I was quoted 240 after tax for the trailer due to a military discount. However, the guy charged me 400….and never told me the price before taking my card. So I assumed it would be what i was quoted. After viewing the receipt I saw it was for 400 dollars. The guy told me there was nothing he could do and I would have to ask on the backend. He wrote something down on the paper for me to show the guy on the backend.
JOHN FGreat job! Both locations, pickup and drop off, were great. Very professional and helpful staff; efficient process.
JEREMY RVery simple process and friendly service. Will be using them again in the fall to move my son to a new apartment
John MThe employees at this U-Haul location are super helpful and extremely friendly. If you need a U-Haul this is your place
RYAN Blet people know the trucks and vans have a required safe trip $15 charge.
KATHERINE Cnice friendly staff and customer service
KARYN SThe man who helped me pick up the rental (I cannot remember his name but he has an awesome beard) was extremely kind!! He walked me through using a trailer and what to watch out for. He even helped me learn a bit about backing up with a trailer and took time out of his day to ensure that I’d have the best experience possible. He was a blessing as I had been anxious about this move all week, as I’d never driven with a trailer before. He’s helped me before and has been kind, but this was above and beyond!
SIMON GA really nice guy helped us.
BRADLEY BExcellent!
JOHN RThe U-Haul was a disaster with fecal matter and litter all over the floor. Once noticing we tried to call to comment on the fact and the number to this location went directly to voicemail with a full inbox. A simple sweep or at least checking the equipment would’ve been appreciated as a paying customer. The employee was somewhat rude as well. Pretty unprofessional and a disappointing experience to say the least.
Kennedy KStaff were very friendly and helpful.
MYRLE GThe truck share was very difficult to sue. I have no complaints with the actual truck but the verification process at 5am is difficult. Being able to be verified the night before would’ve saved a lot of stress and difficulty with my moving plans. Because of how difficult the verification process was, I didn’t get my uhaul until an hour later. I had also rented for 12 hours and because of the verification process changes, my rental was due two hours before I had scheduled.
GAVIN WVery profession and helpful. No issues.
RODNEY SVery helpful staff. Easy process.
TODD SVery pleasant experience
Charles TGreat fast service.
DANIEL FStaff was very nice and helpful when I was having trouble learning my app. Would recommend this location 10000 times over .
Shaye FThis place was extremely professional. Kind and friendly.
RYAN GVery friendly and helpful staff who provided great customer service!
MARK FWish they had told me they require U-Haul insurance in all vans and pickups in advance.
DARRELL DBrakes were bad, steering wheel was not aligned, the timing belt was squealing. The vehicle felt very unsafe.
Jeff SGreat and quick service from this location. Best in town! Thank you Tim for your professionalism!
YANN NJust don’t give them your credit card ..
DUNG PThe associate that helped me was Tim, and he rocked. I had never rented a U-Haul before and he made the process super simple and streamlined. Great customer service!
Caleb MTim was very kind and professional. I was completely satisfied with their service.
YOUNG LTruck had filthy dirt thru it and a oxygen tube hanging from the back grate from the front part I took pics when I got it
Nicole FWindshield was dirty and so was the floor. The company needs to let people know that you need a credit card not a debit card
KATHRYN SThe folks at uHaul were friendly and had great excellent customer service!!!
charlie fThe Manager “ Jay “, He makes you feel like you are Part of the Team, feel like you’re part of the family Is always good to have people like That in a Business 👍👍
ANTHONY HThe location was closed when we dropped off, so I can't give a fair rating. The parking lot was well lit, which was excellent. We had to guess where to leave the truck, which was frustrating.
ROBIN OExcellent
DANIEL HEquipment was ready for pickup, including the blankets! A pleasant surprise. Truck ran well for the one-way move.
David GWide selection of vehicles, friendly professional staff, easy access in and out even with large trucks, plenty of parking. Professional people and service center.
James AI paid for moving blankets but did not get them and the truck leaked water all throughout my move. Thankfully I was moving across town and not long distance so the water didn’t damage too many things but it did damage a painting.
Jesslyn BThe two guys that were working were great. Had the trailer I rented ready to go. Hooked it up and I was on my way in no time. Would highly recommend.
TERRI PJason and Tim are the best!
ARTHUR MNothing 😆
Danny OI was granted two additional days as I was driving during and thru Winter Storm Blair. I opted to wait the storm out, not travel in winter Storm warned areas, and proceeded only once roads were clear. Great safety policy on U-Haul’s behalf.
TODD TPhone-if you can’t pick up then I would recommend removing voice mails as it stated your voice mail was full so we couldn’t reach anyone. And Need to link better on your inventory as we also rented a utility dolly on webpage but was told when we got there that you don’t have any of those there.
DAVID SVery professional
RIEN LThey charged me for there Safe Move charge which I declined twice when I signed up online. I have contacted them by email twice and I’ve gotten no reply. Rip off artists. If that’s how they make their money by over charging I will never use them again and I will make sure my friends don’t use them either.
MARY KGreat attitude
GARRET FA lot better experience this time. Owner takes the review seriously. Truck (15 footer) ran OK but the check engine light was lite up in this vehicle as well. 10 miles to a gallon in town. Dropped off after hour easily by dropping off the key into the night box. No surprise fees added to the invoice.
MUITONG YCheck engine light on all the time. Weak brakes. 6 miles per gallon in town. Gas tank was 7/8 full when check in but the contact indicated 15/16 full. UHaul charges $4.50 a gallon of gas. Customer service was lazy and didn't want to check the returned vehicle while the customer was at the counter until I insisted.
MUITONG YShowed up before opening hours and they already had someone checking people in. Got unhooked and out earlier and easier than ever anticipated.
SARAH VVery efficient and quick. Good job
PATRICK M12 ft trailer was clean, but did not have functional running lights, which we didn't discover until driving at night. Also, no reflective tape on wheel wells, which made driving in busy traffic at night more risky than needed.
CHARLES RAll was good
SUE BNothing. Everything and everyone was great!
KELLY HExcellent to work with. Very friendly and helpful. Hooked up and checked trailer. Gave pointers on what to look for when stopping somewhere, incase someone messes with trailer hookup.
DAVID M