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monty m
Customer Reviews for Paradise Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was friendly and extremely helpful. Would recommend them over and over again. Just wish it wasn’t so expensive.
Laura TKind and efficient! Being a first time U-Haul renter I had no idea how it worked and they assisted me through out the way!
Rachel VOnline check in process was atrocious. Slow and not intuitive. Should be allowed to do the check in process before the truck rental time starts, so that you can pick up the keys and begin right away. The approval process was a joke. There was no reason for the approval to take 30+ min. And to wait for a representative to call to approve the check in? Yeah, no. Might as well just to go a UHaul location and have everything done in person. This system needs to be updated to 2026 standards, because right now, it seems like it’s stuck in 2006.
Noah AHorrible customer service, super slow. My reservation was at 10:45 a.m. and I left around 12 p.m. I will not be back and will not recommend this place.
Kirwin CEnsure steering wheel is wiped down alittle more as it was sticky
Demetria VInteractionInteractions were not as I would have liked. I should have been given options, like the price for the next size up. The salesperson could have made sure I had Cruise Control in my Truck, knowing I was driving over 4 days across country. The drop off location was extremely unprofessional. Just pointed where to back it up, and just left me to do it myself. Also they never gave me any paperwork showing I dropped it off. I put WAY more gas in, than when I received it, for some reason the truck takes a while to adjust the Gas Gauge as the gas is being pumped in. It keeps getting worse!!! I get a call a couple days afterwards, because the Uhaul drop off location did not check it in, "AT ALL!!!" I informed the uhaul customer service person where I dropped off the truck and trailer. The representative was extremely nice, and informed me there'd be no extra charges. Then 2 days later, I get another call, they again wanted to know what day, and where I dropped off the Truck and Transport. Again, this employee was very kind, and informed me there'd be "NO," Extra Charges to me. Now today, I get a text message saying that there's remaining charges related to my Uhaul rental. It's safe to say, I will never recommend Uhaul, or use Uhaul for any other moves or services that they could provide. Moving is extremely stressful, and Uhaul should be a professional, accurate, compassionate and perfect in their execution of renting Services.
rodney gGreat experience They definitely take care of their customers
Nichole MThe lot was small and very crowded. It was hard to get the trailer in because it was so small and there were a lot of cars and traffic in such a small lot. There was no personal since it was a drop-off location and it was after hours.
Melissa EU-haul was not filled up with gas, and they didn't make a note of the gas level when I picked up the truck. They ended up charging me almost double the quoted amount... only because I returned the truck 2 hours late.... double the price for 2 hours late. If you're going to charge an obscene amount of money for a late fee, you absolutely need to tell the customers. I'll never use this location again.
Marshall KGreat customer service
Michael NWow, this was a great an experience. The whole team did really well!!
Daniel JContinue to provide excellent service. Equipment was fine, U-Haul team was very supportive, it was a very good experience. Thank you. Compliments to Kelly at this location.
frank sAl was a pleasure to work with
Douglas MI did not like the hidden cost! You advertise the use of the truck for $19 but then charge almost $1 a mile plus I had to fill with gas. I used the truck for four hours and drove around forty miles. At $19 I figured it would cost me around $50 but with the gas I actually paid double $108.
JOHN LThe gentleman that rendered me that U-Haul was friendly knew what he was doing got me in and out quick definitely a good experience
Luis VCustomer service is above excellent. Every time I rent from Paradise Chevron, it has been a wonderful experience.
Shari DThis location is staffed by friendly and helpful people. Would recommend this location over others.
Nathan HKeep on doing what you’re doing you’re doing a great job thank you so much and thank you all for being so kind
Cheryl KN/A
Colette VBest customer service by the gentleman working, I can't remember his name but he really made my experience flawless, I was having trouble with the app and he got me all set up in minutes. 5 stars
Louis ZGreat service. The lady that helped to the guy that checked us out. They were amazing! Definitely would use again.
Coleen JI was treated well and the service at the paradise location.
Lawrence PThe scaffold very friendly and helped me out. It was easy to pick up the vehicle.
Ramon VThey didn't have the size we needed after reservations where all ready maid they didn't follow what they said tried charging us moor on top of first payment every where is just burning people if they can
Thomas LVery nice staff. Efficient service!
Rosamond DGreat staff and place… 2 rentals from there and they are great !
Raul NExtremely helpful staff.
Larry HPerfect timing and the right vehicle
JEFFREY KSmall multi business location with extremely helpful people.
AARON BQuick and simple , right on
VICTOR GNone
JOSEPH HThey are Beyond exceptional! Even if they weren't convenient, I go out of my way to go and rent through this location for sure! Always friendly, always kind, trucks are always ready to go and clean and full of gas! They explain everything thoroughly, and again, are so so kind!
SIOBHAN C10 ft truck had no ramp. I should have been notified of this at time of reservation. I thought all trucks had a ramp.
MICHAEL SStaff was super helpful and able to help me out with very short notice. Very friendly. I enjoyed my interaction with everyone there and made it quick and easy to get in and out.
ENRICO AI was charged $22 and I don't know what the charge was for.
Jacob MI have been to this location this time of year for a few years, but this time was different. I had scheduled a 10 foot truck moving truck and when I picked it up and drove off with it, the low tire pressure light was on as well as the engine light I drove less than a block, stopped and called and was told I should return the truck. I returned the truck and it took quite a while to get a replacement. I did not noticed, nor was I given information about how much gas was in the tank. They have always pointed out the gas level and reminded me that it needed to be at that point when I return it. The first one was full. I assumed this one would be full as well when I returned it after a one day rental the gas cost me $35. I drove 22 miles. It seemed extremely excessive to me. I should have checked the gas tank. I had people waiting for me to bring the truck and it was something I overlooked. In my haste, I left my telephone in the first truck and did not realize this until I had driven home. Because of the issues with the first truck, it caused a lot of anxiety and stress
carolyn rWhen I first arrived I was told I brought it to the wrong location, but I took it to the place on my contract. The technician kept saying "my system say" without listening to me when I said "my contract says." The contract trumps the system. He ended up taking receiving it since it was a one way without acknowledging what I was saying. Not the best customer service in my book.
Daniel HDid overnight drop
PORSCHIA SNothing. This location was phenomenal and was above and beyond in customer service and cleanliness.
Jacob KThey are ABSOLUTELY AMAZING at this location!!!! I have rented from them multiple times, and will continue to do so!!! Awesome people, awesome deals!!!
Siobhan CThe transaction was friendly and efficient. Thank you!
PAUL PEveryone gave me wrong information. Or no information at all.
JOCELYN CThank you U-Haul!
PHYLLIS KThe staff was efficient and friendly.
charlene bPerfect
Mary KGreat customer service
GINGER JVery limited area for easy parking
Victor RGreat customer service
Richard PThe staff was amazing:
Kelly C