Customer did not leave a comment.Joseph P.
Customer Reviews for Paradise Motors & Vintage Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure mobile check in confirmed before goingMitchell S.
I had to drive an extra 15 minutes to return here per U-HAUL Request. They have offered me nothing for doing their services of transporting their vehicles to another location.Tyler E.
Customer did not leave a comment.MICHAEL L.
Explain what happens after the truck is returned. I wasn't told that I needed to photograph the truck as part of the return process.therese K.
Customer did not leave a comment.John M.
I wouldn't recommend uhaul anymore. The advertised cost is never what is advertised. It's always more. Also it took almost 3 weeks before the payment came out of my account and that came out in two separate payments! Have you ever moved? Are you aware of the expense? Planning is everything. Extra expenses are not! When I rented I was told that I could return the truck at any Uhaul place of busines. When I took it to some place closer to where I'd moved, that I might limit my mileage? The app told me that it would be additional expenses if I didn't return it to the place of rental...so? More milage that I was charged for. Open! Upfront! Honest advertising! Is what is expected! Not unexpected from initial expectations based on advertising on the side of your freaking trucks!Bruce W.
Be open. Or at least have a voice message which states that the location is closed. I Called, but no voice mail. When I dropped the vehicle, swept and blankets folded, and gas at the appropriate level, there was no one in the office and a sign on the door stating they were closed for the week. Perhaps they should have let UHaul know so that UHaul could have recommended a different location.Karen G.
Make sure moving blankets are counted correctly. We paid for 24 and ended up with only 10.Matthew B.
Very friendly employee. I did not go inside, so I can't comment on whether or not it was clean.Doreen B.
Customer did not leave a comment.collette H.
Customer did not leave a comment.Charles R.
Customer did not leave a comment.Deborah D.
This was way further than I wanted to go to pick up equipment. They were late opening.Tracy F.
I can't think of anything. So nice and friendly and helpful ??. Went out of his way to help us and care for our needs.tod M.
Customer did not leave a comment.nicole F.
I was overcharged for my rental. The mileage rate was higher than advertised and I was charged for an extra day when I returned my vehicle within 24 hours.Jennifer S.
Customer did not leave a comment.edward K.
The location where we picked up the truck qas great. The owner spent a great deal of time trying to straighten out the disaster from the online reservation. They were not aware we were coming, they never had the size truck we reserved( at that location ) and the agreed upon total was different. The owner at the location patiently figured it out to our satisfaction. Lesson learned-always call direct to the location where your renting from, unless you have an extra hour to waste.Roberta H.
i thin you guys need to tell people that you have to refill the gas tank which i wasn't aware of and i had to pay a extra $22 for that when i didn't go over my miles i also wasn't refunded the extra cents per mileAmanda L.
Customer did not leave a comment.Kathy F.
rented 2 vehicles Glass so dirty we had to clean ourselves. picked up with fuel gauge on emptyStephen C.
My Pastor when to pick up the key at 3:30 on friday afternoon and was told he couldn't have it that they would leave it in the lockbox to be pickup Saturday morning when he went to get the key in the morning we were told that my reservation was cancelled I called about it and was transferred several time. My pastor finally got ahold of the district manager and he said that he was out of town and would try to get someone else to meet use there. No one showed up the district manager finally got there and he couldn't even get into the lockbox he ended up making a new key for the truck for use. We finally get the truck at 10:30 mean while we lost 2 guys we had to help us load the truck. The District Manager said they would give me a 50% discount which I never received I feel that they should have discount the full charge with all the trouble we went through VERY upset with the whole thing.Norma D.
Customer did not leave a comment.Craig K.
I will use this place againDennis N.
Poor response time no one way rentals . Would not recommend to anyone very dissatisfied. Customer service sucks.William L.
Should have electric winch on them for cars that are not drivable other than that the trailer was absolutely perfect for the job we just had to use a come alongROBBIN M.
Customer did not leave a comment.Dawn K.
Customer did not leave a comment.Robert P.
Total cluster. Truck wasn't there. Gave me a bigger truck. Gas gauge was under Â½ but paperwork said Â½. Truck kept jumping from drive to â€œ3rdâ€ gear. What a mess. White knuckled the whole gold hoping it would not break down. I rent uhaul all the time by far the worst placeamy J.
They went to bat for me, when the U-Haul company failed in regards to getting a trailer there.Joseph D.
Customer did not leave a comment.Bradley F.
because of convenience of location, not quality and ambiance.James H.
Gentleman was nice, just new to uhual rental. Not familiar with self pick up so I had to pick truck up an hour later than anticipated (maybe this location just doesn't do self pick up though). It wasn't my first choice in pick up location, but actually worked out ok.Kristen V.
Check-in app had no reservations listed. I had to visit office and check in manually. Not a problem with this location; problem with SelfCheck app.Matt H.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Anthony V.
Customer did not leave a comment.Juan M.
Customer did not leave a comment.Karen C.