Customer Reviews for Park Place Storage
(U-Haul Neighborhood Dealer)

1,066 reviews

2101 Bebee Rd   Kyle, TX 78640

(512) 295-1419

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(512) 295-1419

2101 Bebee Rd
Kyle, TX 78640

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

ELVIA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean V. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

The guy was a complete dick. But then again my responses to him made it sound like I was too. So it's easy to forgive him. It's just there was no customer to person relationship. I was over 10 ft away and practically shouting my credit card number and information. The guy never got up to shake my hand or even take my card and DL. It was odd. I didn't like the experience.

Josef G. 
Rating:
4.0

Nice small place and very friendly

Kevin K. 
Rating:
2.0

1. Please improve the app. If you have express check in then it should work. I spent 1 hour in mobile checkin with the service agent over phone. The app has all the functionality but it just does not work. 2. Make sure to have a good parking spot .

Gyanaranjan A. 
Rating:
5.0

Customer did not leave a comment.

JESSICA D. 
Rating:
5.0

The vehicle ran perfectly but was not clean. Food/sticky substance was in the cup holders and under and around the seats. U-Haul representative was very friendly and helpful.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Jay W. 
Rating:
4.0

I thought the straps were included in the motorcycle 🏍 trailer rental. I was surprised at the fact that they were not. I need to double check it still.

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

No complaints. Everything went well.

Kerry H. 
Rating:
3.0

Customer did not leave a comment.

Eugene W. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Staff was very friendly and helpful during the check l-in process.

Vincent R. 
Rating:
5.0

Customer did not leave a comment.

Erin Y. 
Rating:
3.0

Customer did not leave a comment.

Heather S. 
Rating:
2.0

Male clerk was rude and had a bad attitude as if he couldn't be bothered to do his job.

Thomas B. 
Rating:
5.0

Rates are high but not the fault of this location.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jesse S. 
Rating:
1.0

The employee working at the front desk was extremely short with me and rude during check-in. Additionally, I was charged for an extra day after explaining to him that I did not need 2 days. I felt uncomfortable and unwelcome. The truck was in bad shape and reached 90+ decibels during travel. That noise level sustained for 2 hours was unbearable and unsafe. I will not be returning to this location.

Stephen H. 
Rating:
1.0

I was charged for two days when I returned it before the 24 hour mark. I was texted a return time by Uhaul and returned it hours before that. UNACCEPTABLE

CARLOS D. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Stratton W. 
Rating:
3.0

The truck we were supposed to pick up at a different location was not available. We were sent to this location instead. The check in/pick up process was relatively simple. The truck had trash in it. The wheel was not aligned and was leaning toward the far left. The entire drive (from TX to GA) was difficult to steer and felt unsafe. UHAUL was notified of the issue via phone call.

Broderick W. 
Rating:
2.0

We returned the truck and auto transport Saturday, 02/05, shows it being returned 02/07. Limited hours of operation on weekends hurts customers.

BRYAN L. 
Rating:
3.0

Customer did not leave a comment.

JOSE L. 
Rating:
3.0

the front wheel on the drivers side was on the verge of having a blow out. the tire was dangerously worn on the inside of the wheel. the truck as a whole was dirty, i found a corn dog under the seat and it smelled of cigarettes. THIS IS A REVIEW ON THE TRUCK NOT THE LOCATION

RUDY M. 
Rating:
5.0

I stored my RV here for over a year and a half. The only issue I had was a rat infestation that ruined two of my walls. Other than this , which my RV was parked in the very back, I had no issues at all with the location, easy access and hours of operation. Whenever I do need to restore my RV I'm definitely checking with Park Place first.

REBECCA P.  |  Overall Experience 
Rating:
3.0

The truck was trashed, Cheetos everywhere, cigarette butts, and cigarette ashes

SAMUEL G. 
Rating:
5.0

We moved due to the fact that every time we to pick up our RV we had an ant infestation. I put down ant grandules around the landing gear and tires but with weather and wind didn’t last and we ended up getting more ants. This past weekend when we got to our camping spot we doing thousands of ants. Several areas where they made nests. Etc. Our spot was next to a spot where a dog poop company had a dumpster so the ants had food and only needed a place to stay warm and out of the rain. Will not recommend this place to anyone.

DAVID W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

duane l.  |  Overall Experience 
Rating:
5.0

Kind and courteous

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Allison R. 
Rating:
5.0

Customer did not leave a comment.

Javier W. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
2.0

The truck that I reserved was rented to someone going to another state. Was given a smaller truck to use. I was unable to complete my move. I had to rent another vehicle and moving Crew in order to finish at a later date.

Karen M. 
Rating:
3.0

When I got there, my app wouldn't let me unlock the truck. It was annoying and I was there for 2 hours waiting for someone to help me open it.

Renzo C. 
Rating:
5.0

Customer did not leave a comment.

Duane K. 
Rating:
2.0

Guy wouldnt let me use 3 pieces of tape and was a dick about it. Was like a bitch.

riley M. 
Rating:
2.0

Customer did not leave a comment.

Bernabe G. 
Rating:
5.0

Customer did not leave a comment.

Khailyn D.  |  Overall Experience 
Rating:
1.0

I did the mobile pick up and the location is in an area with no signal. I ended up having to wait for them to open their office which set me back an hour.

Bavly K. 
Rating:
5.0

Nothing it was a great experience!

KRYSTAL B. 
Rating:
5.0

Well located and convenient, this storage facility has made it easy for us to access our storage unit over the past few years. I like that it is secure and they keep an eye on things there, this has made me feel safe when accessing our storage unit when I was alone. The office staff has always been friendly and responsive. Would definitely recommend this storage facility if you are looking for storage.

LINDA H.  |  Overall Experience 
Rating:
2.0

The person behind the counter barely approached us. She didn't walk with us to check the truck out (mileage, condition, gas gauge) when we picked it up. She was very lazy.

Melissa R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
4.0

No one at the drop-off location walked around the vehicle with me to insure that the vehicle was in the same operating condition as when I picked it up. Consequently, there was no damage to the vehicle other than what was there prior to us renting it. There were no mishaps, accidents and the trip was uneventful.

David C. 
Rating:
5.0

Customer did not leave a comment.

LETICIA S. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
3.0

Customer did not leave a comment.

CANDACE G. 
Rating:
5.0

They Are The Best!

Robert P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ALEXANDRIA Z. 
Rating:
5.0

AC did not function.

DENNIS M. 
Rating:
2.0

The woman that I dealt with had a bit of an 'attitude'. The truck they gave me had graffiti on it. The dash read "FRONT TIRES LEFT 81 RIGHT 31... and at one point read "right front tire low"... sh eyeballed the tires and said, "they look ok. Also, And found so much damage that wasn't x'ed out with stickers that the app wouldn't let me upload anymore pictures. An overall feeling that I was bumming out her day, because I was making her do her job.

CESAR S. 
Rating:
5.0

Customer did not leave a comment.

Ben P. 
Rating:
4.0

Customer did not leave a comment.

CARRIE F. 
Rating:
1.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

ARIEL M. 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

The young lady at the service desk was very courteous, respectful and helpful and went out of her way to make sure the process rental experience went smooth.

David C. 
Rating:
4.0

Truck we picked up had an exhaust leak. My entire ride was loud.

WALTER L. 
Rating:
4.0

Truck had an exhaust leak. Very loud our entire ride.

WALTER L. 
Rating:
5.0

Customer did not leave a comment.

Dianne B. 
Rating:
1.0

Workers at the park place storage are very rude, didn't use nice words and hung up on the phone. They also charged me for an extra day when we returned the truck on time and the guy who I asked to check if the refund went through was very rude. Has zero customer service skills

ZACHARY P. 
Rating:
5.0

This was my first time renting a space. The staff was so helpful anytime I called or came by. They were always kind and made my experience with them absolutely lovely. The lot felt secure and I felt comfortable leaving my camper there.

MELISSA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEAN B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Not very easy to get to from the interstate.

Randy V. 
Rating:
5.0

Customer did not leave a comment.

Rogelio R. 
Rating:
3.0

Customer did not leave a comment.

REAGAN G. 
Rating:
5.0

Customer did not leave a comment.

LOGAN S. 
Rating:
4.0

Customer did not leave a comment.

ARNULFO B. 
Rating:
5.0

Staff was excellent and would go back when needed. I was very satisfied with customer service.

DEBBIE E.  |  Overall Experience 
Rating:
5.0

Rental was quick and easy.

Ramona R. 
Rating:
4.0

Customer did not leave a comment.

Rebekka C. 
Rating:
5.0

They're so helpful here! Great place and they have awesome storage units!!!

Robert P. 
Rating:
3.0

The mileage charges surprised the hell out of me.

Jennifer T. 
Rating:
3.0

Location was short staffed. Too busy to give complete attention.

David H. 
Rating:
3.0

Customer did not leave a comment.

Averie B. 
Rating:
1.0

So, Originally, I was sent to another Uhaul Facility in Kyle, Safe & Sound Storage to drop off, but when I arrived to drop the 26 foot Rental, I was told that I could not drop it off here because they did not have a place to put it. I then drove to Park Place Storage, and I was told to drop the key in the box. It took them until late monday morning to update that the vehicle was received on Saturday. Meanwhile, I had the other Uhaul place calling me up asking if I had dropped the vehicle off. I tried calling Park Place Storage around 10am, but only received an answering machine. I called Uhaul around 10:30am, and still the vehicle was not checked into their computer.

JAMES W. 
Rating:
3.0

Busy and no one was helping at the counter also there were multiple customer in the building regarding mistakes of there uhual contract

Rodric H. 
Rating:
5.0

Friendly service, easy in and out with the rental truck

BRANDON N. 
Rating:
5.0

Customer did not leave a comment.

Patricia N. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Robert I. 
Rating:
5.0

The U-Haul online reservation system incorrectly allowed me to make a reservation for a 6x12 trailer at another location (Uhaul Neighborhood Dealer on Bunton, 1.8 miles away). The attendant at Bunton was able to see thatbI was actually reserved at a different location than my email receipt showed and sent me to Bee Bee Street. Neither location had an available 6x12 trailer, so I was forced to settle for a 5x8 trailer. The attendants at each location were very helpful and friendly. My issue is that the online reservation platform obviously is not linked to actual inventory at actual locations. I do not trust your online reservation system and will not use it in the future.

Chase Y. 
Rating:
5.0

This is a great location to store your RV…it’s near several RV dealerships for easy transport to service or maintenance. Thanks Park Place!

Amy H.  |  Overall Experience 
Rating:
3.0

Some items were not available and was not informed until pick up.

SAMUEL L. 
Rating:
4.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Customer did not leave a comment.

Shaun C. 
Rating:
4.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Very pleased in every way with Park Place Storage. The office personnel was especially helpful.

JAMES A.  |  Overall Experience 
Rating:
2.0

When i picked up the dolly the woman was very hostile and downright mean, she made threats to cancel my order if I didn't shut up. There was a young Hispanic lady there that helped me outside and she was just wonderful to me and tried to calm me down after the horrible check out inside. I will be using someone else next time.

David M. 
Rating:
4.0

The staff was pleasant and attentive but when I got the trailer home there was a large piece of cardboard inside it.

Gary R. 
Rating:
4.0

release the pending and charge correct amounts i did not see whet i would be charged mileage as well as rate.. person at rental explained, but still disappointing to get charged miles and put gas back one or other would have been better

Deira R. 
Rating:
5.0

This location was closed. So had to do the drop off and log in into the u-haul website to return, to drop off. There were no signs on the drop area. So placed trailer out of the way along with others.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

Thelma R. 
Rating:
5.0

Customer did not leave a comment.

Keri L. 
Rating:
5.0

Customer did not leave a comment.

Myron S. 
Rating:
4.0

Customer did not leave a comment.

franklin C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The customer service was exceptional. Thanks for a great experience, I'll be back.

James T. 
Rating:
3.0

Move your cars so you can get a large U-Haul in your lot

JOHN H. 
Rating:
2.0

Nobody was in tye building when I arrived. I had to wait atleast 5 minutes for emoloyee to arrive.

PAMELA G. 
Rating:
1.0

That women in Kyle park place store is very very very not good and she didn't know how to talk to customers better to learn how to treat human Park Place Storage 2101 Bebee Rd Kyle, TX 78640

Arun viswanath R. 
Rating:
5.0

Lots of rodents in the place , insurance was not encouraged or notified of pest in order to purchase one, my furniture was affected badly by these. I left because of this and they still charged my card for it. On top of that because they don’t work on Sunday they broke my lock on Saturday when I told them I will go in the weekend, well I did go Sunday night and found they have locked me out of the facility. Very bad place.

Yuridia P.  |  Overall Experience 
Rating:
5.0

All good!

Taryn S. 
Rating:
5.0

The Employees and owner represent U-Haul very well!

CHRIS C. 
Rating:
5.0

I had left my sunglasses in the truck and someone called me so I could retrieve them. Really appreciate the time taken by that person.

Jean Philippe G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beatrice T.  |  Overall Experience 
Rating:
5.0

This place is very affordable and the staff is second to none. Very easy to get started and checking was a breeze. The owner is very handsome and friendly to boot. 5 stars!

PAUL M.  |  Overall Experience 
Rating:
5.0

We have stored our RV for 12 years. Unfortunately the increase in rent forced us to move out.

DAWN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jauna G.  |  Overall Experience 
Rating:
5.0

In my 3 years there I can't find any complaints about your services at all. The girls are very friendly and helpful. Keep it up. If I ever have the need for a storage facility, I will definitely will use you guys in a heartbeat, I highly recommended. Thanks, Nelida and Tom Eyster

NELIDA E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANYA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET D.  |  Overall Experience 
Rating:
5.0

Great place, great staff, will definitely return for any future storage needs.

Kristy W.  |  Overall Experience 
Rating:
5.0

Reserving online was super easy. Once reserved I received a call from the property manager right away to confirm reservation and what time I would be arriving to check in

Monica C.  |  Reservation 
Rating:
5.0

Merlin is awesome, helpful and very accommodating. Thanks!

DEMARCUS H.  |  Reservation 
Rating:
1.0

The young lady that contacted my was very rude . I was trying to ask her a question, and she keep cutting me off . I used to be a Storage Manager and never talk to a customer like she did ..

joanne m.  |  Reservation 
Rating:
5.0

Excellent!!!

Daniel S.  |  Reservation 
Rating:
2.0

Rat droppings were everywhere when we were Moving out, If you decide to move to other unit they steal from you, the also took a unit we were using and jet said sorry. Crooks everyone of the staff.

TODD T.  |  Overall Experience 
Rating:
5.0

the people were very helpful and friendly. I'd rent storage from them again.

TERRY K.  |  Overall Experience 
Rating:
5.0

Excellent service and great employees

MARGARITO C.  |  Overall Experience 
Rating:
5.0

The owner was great...I was a little confused with the move out process, but other then that, very thing was great. Just for the record however...I moved out October 15th not November 12th

NEWTON W.  |  Overall Experience 
Rating:
5.0

Very helpful staff! Good facility!

DEBRA M.  |  Overall Experience 
Rating:
5.0

I had two units in the temperature controlled bldg. Merlin Freisenhahn is a fair person and I recommend his facility highly

ROBERT STEVEN C.  |  Overall Experience 
Rating:
4.0

Everything went smoothly and Merlin was very efficient with getting us all set up.

April V.  |  Reservation 
Rating:
5.0

The staff was extremely helpful and courteous every time I came by. Everything was always clean as well.

MELISSA V.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and accommodating. They checked on us multiple times during the unloading process.

Brandy O.  |  Reservation 
Rating:
5.0

Staff was very professional and effecient

Privacy R.  |  First Impressions 
Rating:
5.0

Best prices in Kyle TX for RV Storage.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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