Customer Reviews for Park Place Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Park Place Storage

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cherie R. on

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Staff was helpful and kind. Lots of rentals and sizes available!!

Maria T. on

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Loukas D. on

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Gertrude T. on

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Carl R. on

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I received equipment that was dirty and had damage that was not listed. Glad I noticed this damage before I got blamed for it.

Jeffery F. on

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The attendant was very knowledgeable and went the extra mile to help make sure the electrical was working properly for us.

roland V. on

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bryan B. on

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Luis G. on

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Monica E. on

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Not charge a $25 fee for not using the mobile app.

DENNIS M. on

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Laura was so professional and attentive. Would recommend this place very highly.

Ernest G. on

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Well were do I start I start. Beside the fact it’s been a nightmare dealing with a well known company and have a dent on my truck after trailer came off my receiver. So I received a letter in the mail that my claim has been denied I would like to get a more detailed explanation on why taking in consideration that a U-Haul employee hook the trailer to my pick up truck and obviously without the proper training she installed it and said you good to go pull to the front to give you a receipt I even told her I do not use trailer often so I didn’t want to hook it to my truck so she did it ,and I pay the extra fee for the insurance so I don’t understand how is that not negligence on U-Haul behalf. Sent from my iPho

Michael H. on

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There was only one girl working inside the location and she was so helpful.

Karen P. on

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This one was great - just keep doing what they are doing! :)

Jennifer K. on

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Cline C. on

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trailer hitch was not screwed down and trailer came off shortly after leaving U-haul office.

JON B. on

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Amy S. on

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Terry D. on

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Awesome service!

Anna K S. on

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The cab smelled like smoke, I pushed for a solution and all I heard was what was done. I was not offerred any of the other the 15' trucks there. I also found out Saturday evening the rear loading roll door retracts and jams.

Joel M. on

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Rates charged based on reservation time, not actual checkout time. Cost me another day rate. Rate should be based on actual usage.

Jonathon R. on

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Employees here were super friendly and helpful getting us checked in. She even referred us to restaurants and sights around town!

JENNIFER K. on

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The woman was extremely nice!!

Joel M. on

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More up to date equipment. Had to increase rental by one day due to malfunctioning equipment.

TIMOTHY O. on

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Roger W. on

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Rental office was clean and orderly. Staff was friendly and helpful. Wish they had better signage by the road, as I ended up going in the wrong driveway to get to the office.

Michael W. on

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MICHAEL R. on

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100% satisfied wth my rental and the staff at Park Place Storage!

Nicholas R. on

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Victoria C. on

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nothing both ladies were wonderful , very helpful , plesant and great interacting with !!!

Michael C. on

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Great Staff!

Manuel G. on

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This is the first time that I rent a U-haul from this place, the service was great, I will recommend it to my friends. Thank you for the fast service.

Steve B. on

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Good dealer, nice , knowledgeable people.

SUE J. on

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Thomas G. on

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CHRIS H. on

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Ron G. on

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Jason G. on

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New management. The man and woman have no customer service and are very slow. It does not take 30 + minutes to get your stuff and go. I've never seen so much paper work for just renting an item. I do it all the time at UHAUL Slaughter and they are fantastic! I'm in and out of there within 5 minutes. And I was being processed as if I never filled out and put my credit card online with the confirmation number. It's as if I did it for nothing. I wasn't happy with my dealing with them even though it's closer for me. I'd rather drive 15 more minutes and go to I35 & Slaughter. Park Place Storage needs better staffing.

Adrian G. on

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Keep up the great work. It's always a seamless experience here. These guys are great

Adrian D. on

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The whole process was simple. I did the express check in the day I booked the trailer and when I showed up all that was needed was my license, a signature and to back up to the trailer and I was off; with a brake and blinker check in there too. Great service, the staff was friendly, couldn’t have gone better. Thanks y’all.

Eduardo V. on

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Eric M. on

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Colleen M. on

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The trailer we pulled road rough. Very bouncy and jerky.

Ghersy S. on

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Monica C. on

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Reserving online was super easy. Once reserved I received a call from the property manager right away to confirm reservation and what time I would be arriving to check in

Ma-Nus G. on

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Laura M. on

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Alan K. on

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Larger trailer selection.

BILL R. on

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Marilyn T. on

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The staff was wonderful, (Laura), they were on top of everything and very professional and kind.

Pete R. on

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Be more professional and leave your personal problems at home

Rogelio R. on

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rickki M. on

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john H. on

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Best and comfortablest move ever.

Bradley M. on

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Rose V. on

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Natasha M. on

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Great people working there, always helpful polite and professional!

Leah V. on

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Scott B. on

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Joseph G. on

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Staff is amazing!!!

Simon G. on

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Nick A. on

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MICHELLE G. on

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larry C. on

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lady that did original docs was extremely rude and when I returned it, they took a half hour to get to me then tried to charge me another day for being 30 minutes late. I told them I would not sign the paperwork. so he decided to drop the 3rd day. " WHAT A LOSER GROUP " I WILL NOT DO BUSINESS WITH THAT LOCATION AGAIN...

bradley W. on

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David B. on

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I have had to rent trucks many times in the past for moving. I have never been more satisfied. Thank you.

Alicia B. on

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The young lady that helped me was great. Very easy to deal with. :)

Scott D. on

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Mark B. on

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Adrian G. on

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Always a pleasure doing business with Merlin and his staff. They go above and beyond for me, many times per year. Great people, great service, and I prefer them over any other dealer.

Logan L. on

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Just a little harder to find, but very friendly and easy drop off.

ROBERT P. on

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needs no attention. Jerri is the lady that helped me she knows her job and very good with her customers.

RICHARD V. on

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Always great service

DEMARCUS H. on

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Merlin is awesome, helpful and very accommodating. Thanks!

joanne m. on

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The young lady that contacted my was very rude . I was trying to ask her a question, and she keep cutting me off . I used to be a Storage Manager and never talk to a customer like she did ..

kory P. on

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Everything is great!! Customer service is exceptional and professional. Establishment is clean and we'll maintained.

Lauri R. on

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The lot is hard to see where to turn in

Stacey D. on

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The cargo van I rented was well maintained. Susan, the salesperson, was very helpful and nice. Thank you for a nice experience.

Jeana M. on

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Nothing. Staff was very knowledgeable and friendly and helpful.

Tadeo W. on

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Cheryl R. on

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Daniel S. on

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Excellent!!!

TODD T. on

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Rat droppings were everywhere when we were Moving out, If you decide to move to other unit they steal from you, the also took a unit we were using and jet said sorry. Crooks everyone of the staff.

Jennifer K. on

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Shame on you!

TERRY K. on

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the people were very helpful and friendly. I'd rent storage from them again.

Alea D. on

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MARGARITO C. on

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Excellent service and great employees

Zareah H. on

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The original location that we had reserved closed unexpectedly which prompted us to go to this location. Once that was figured out all was well.

ANDREW S. on

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The guy that checked the vehicle back in seem to have a real attitude. He was not friendly at all or seem to care that we did business with his company. I would not recommend to work with him at all.

William T. on

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EDWARD C. on

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heather T. on

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Give a truck that the door doesn't take 2 men to pull closed, and that the battery doesn't go dead, where you can't start ot back up top replace fuel.

PATRICK G. on

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NEWTON W. on

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The owner was great...I was a little confused with the move out process, but other then that, very thing was great. Just for the record however...I moved out October 15th not November 12th

Kendra S. on

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Staff was awesome. Helped me every step of the way.

DENNIS M. on

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David T. on

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Joshua D. on

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Guy H. on

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The location was closed so I went online to use the Uhaul.com site for the dropoff procedure but I was unable to get past the location page even though my phone showed location set to on.

Barbara S. on

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Deborah H. on

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DEBRA M. on

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Very helpful staff! Good facility!

Scott D. on

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aNTONIA H. on

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Nothing excellent service. Price paid was price location estimated for rental. It was an enjoyable experience.

ROBERT STEVEN C. on

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I had two units in the temperature controlled bldg. Merlin Freisenhahn is a fair person and I recommend his facility highly

Barry R. on

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Jason M. on

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The lady at the desk was very kind

Bobby N. on

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james B. on

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Terrible experiance over all 2 canceled reservations took 8 hours to get a truck pickup, drop off location was with no employees no one showed after more than a hour, just horrible.

Catherine S. on

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Manager there was angry, yelling and argumentative. The entire experience was horrible. When I have time I will blast out my experience in social media so no one else is subjected to what I went through.

April V. on

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Everything went smoothly and Merlin was very efficient with getting us all set up.

MELISSA V. on

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The staff was extremely helpful and courteous every time I came by. Everything was always clean as well.

Brandy O. on

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The staff was very helpful and accommodating. They checked on us multiple times during the unloading process.

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