Customer Reviews for Park Place Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Park Place Storage

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Thomas G. on

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CHRIS H. on

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Ron G. on

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Jason G. on

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New management. The man and woman have no customer service and are very slow. It does not take 30 + minutes to get your stuff and go. I've never seen so much paper work for just renting an item. I do it all the time at UHAUL Slaughter and they are fantastic! I'm in and out of there within 5 minutes. And I was being processed as if I never filled out and put my credit card online with the confirmation number. It's as if I did it for nothing. I wasn't happy with my dealing with them even though it's closer for me. I'd rather drive 15 more minutes and go to I35 & Slaughter. Park Place Storage needs better staffing.

Adrian G. on

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Keep up the great work. It's always a seamless experience here. These guys are great

Adrian D. on

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The whole process was simple. I did the express check in the day I booked the trailer and when I showed up all that was needed was my license, a signature and to back up to the trailer and I was off; with a brake and blinker check in there too. Great service, the staff was friendly, couldn’t have gone better. Thanks y’all.

Eduardo V. on

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Eric M. on

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Colleen M. on

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The trailer we pulled road rough. Very bouncy and jerky.

Ghersy S. on

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Monica C. on

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Reserving online was super easy. Once reserved I received a call from the property manager right away to confirm reservation and what time I would be arriving to check in

Ma-Nus G. on

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Laura M. on

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Alan K. on

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Larger trailer selection.

BILL R. on

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Marilyn T. on

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The staff was wonderful, (Laura), they were on top of everything and very professional and kind.

Pete R. on

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Be more professional and leave your personal problems at home

Rogelio R. on

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rickki m. on

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john h. on

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Best and comfortablest move ever.

Bradley M. on

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Rose V. on

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Natasha M. on

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Great people working there, always helpful polite and professional!

Leah V. on

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Scott B. on

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Joseph G. on

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Staff is amazing!!!

Simon G. on

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Nick A. on

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MICHELLE G. on

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larry c. on

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lady that did original docs was extremely rude and when I returned it, they took a half hour to get to me then tried to charge me another day for being 30 minutes late. I told them I would not sign the paperwork. so he decided to drop the 3rd day. " WHAT A LOSER GROUP " I WILL NOT DO BUSINESS WITH THAT LOCATION AGAIN...

bradley w. on

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David B. on

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I have had to rent trucks many times in the past for moving. I have never been more satisfied. Thank you.

Alicia B. on

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The young lady that helped me was great. Very easy to deal with. :)

Scott D. on

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Mark B. on

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Adrian G. on

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Always a pleasure doing business with Merlin and his staff. They go above and beyond for me, many times per year. Great people, great service, and I prefer them over any other dealer.

Logan L. on

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Just a little harder to find, but very friendly and easy drop off.

ROBERT P. on

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needs no attention. Jerri is the lady that helped me she knows her job and very good with her customers.

RICHARD V. on

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Always great service

DEMARCUS H. on

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Merlin is awesome, helpful and very accommodating. Thanks!

joanne m. on

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The young lady that contacted my was very rude . I was trying to ask her a question, and she keep cutting me off . I used to be a Storage Manager and never talk to a customer like she did ..

kory P. on

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Everything is great!! Customer service is exceptional and professional. Establishment is clean and we'll maintained.

Lauri R. on

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The lot is hard to see where to turn in

Stacey D. on

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The cargo van I rented was well maintained. Susan, the salesperson, was very helpful and nice. Thank you for a nice experience.

Jeana M. on

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Nothing. Staff was very knowledgeable and friendly and helpful.

Tadeo W. on

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Cheryl R. on

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Daniel S. on

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Excellent!!!

TODD T. on

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Rat droppings were everywhere when we were Moving out, If you decide to move to other unit they steal from you, the also took a unit we were using and jet said sorry. Crooks everyone of the staff.

Jennifer K. on

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Shame on you!

TERRY K. on

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the people were very helpful and friendly. I'd rent storage from them again.

Alea D. on

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MARGARITO C. on

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Excellent service and great employees

Zareah H. on

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The original location that we had reserved closed unexpectedly which prompted us to go to this location. Once that was figured out all was well.

ANDREW S. on

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The guy that checked the vehicle back in seem to have a real attitude. He was not friendly at all or seem to care that we did business with his company. I would not recommend to work with him at all.

William T. on

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EDWARD C. on

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heather T. on

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Give a truck that the door doesn't take 2 men to pull closed, and that the battery doesn't go dead, where you can't start ot back up top replace fuel.

PATRICK G. on

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NEWTON W. on

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The owner was great...I was a little confused with the move out process, but other then that, very thing was great. Just for the record however...I moved out October 15th not November 12th

Kendra S. on

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Staff was awesome. Helped me every step of the way.

DENNIS M. on

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David T. on

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Joshua D. on

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Guy H. on

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The location was closed so I went online to use the Uhaul.com site for the dropoff procedure but I was unable to get past the location page even though my phone showed location set to on.

Barbara S. on

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Deborah H. on

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DEBRA M. on

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Very helpful staff! Good facility!

Scott D. on

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aNTONIA h. on

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Nothing excellent service. Price paid was price location estimated for rental. It was an enjoyable experience.

ROBERT STEVEN C. on

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I had two units in the temperature controlled bldg. Merlin Freisenhahn is a fair person and I recommend his facility highly

Barry R. on

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Jason M. on

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The lady at the desk was very kind

Bobby N. on

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james b. on

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Terrible experiance over all 2 canceled reservations took 8 hours to get a truck pickup, drop off location was with no employees no one showed after more than a hour, just horrible.

Catherine S. on

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Manager there was angry, yelling and argumentative. The entire experience was horrible. When I have time I will blast out my experience in social media so no one else is subjected to what I went through.

Kelly M. on

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April V. on

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Everything went smoothly and Merlin was very efficient with getting us all set up.

Alfredo G. on

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Chad S. on

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MELISSA V. on

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The staff was extremely helpful and courteous every time I came by. Everything was always clean as well.

Shon R. on

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Make sure extra rented equipment is in the truck.

JASON N. on

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Lexia L. on

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I did run into a problem with the hook-up for the lights. As I was driving (into the night) it would disconnect. Then in the long run it was damaged and I did not have lights on my transporter as I traveled down the road. Not very good. A safety hazard.

TAMMY S. on

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They were great to work with. When we found out we didn’t have a big enough truck, they worked to get us one and let us unload the already full truck into the new bigger truck. They even gave us a dolly to help move everything over. We were very pleased. We had to drive the truck over 200 miles and it drove great and we had zero problems.

Joseph H. on

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I asked for a utility trailer, ended up with an enclosed trailer. Oh well.

shannon s. on

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It was very convenient to drop off at this location in Kyle, near where we were moving our furniture to. They were very nice about our extending our days of usage, and helped us through the problems we had with the door of the truck not closing properly. They were very nice and professional!

Brandy O. on

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The staff was very helpful and accommodating. They checked on us multiple times during the unloading process.

Alonzo B. on

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susan b. on

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Johnny L. on

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So when I arrived everything was fine. Before I pulled off I checked the lights on the trailer. Three of them were buster or burned out. I went inside and asked for another trailer. Instantly I became an inconvenience. I went back outside and the lady hooked up another trailer. Guess what? It had a burned out light on the license plate. A gentleman that was working that day came outside and seemed really annoyed with me. He let me know that I wouldn't get stopped by police and if I did Uhaul would pay the ticket. Yeah Right!! I have been stopped before because I had non-functioning lights on a Uhaul trailer. Guess who paid the ticket? I did. The gentleman I dealt with unhooked the trailer off my hitch and tossed the trailer across the yard. It slammed into another trailer and caused damage to the rear. He then looked at me and stated, "We are not responsible for maintaining these trailers. Uhaul is. Very unprofessional and a big lack of ownership on this guys part. I would avoid this place. When I arrived to drop the trailer back off the gentleman was clearly handling personal business on the phone. I had to stand there for 5+ minutes until he was done. Very poor customer service.

Angela T. on

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bruce s. on

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No recommendations

WILLIAM B. on

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James B. on

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It was they were doing me a favor by renting. I booked on-line and expected to pick up my truck via a lock box. Well, there was no lock box and I called the number on the website. He had to call the manager and by the time he was able to get back to me it was 7:55. The person I talked with from the website said someone was already there. When I knocked on the door, and finally got someone to open the door, the first thing they said was, “we don’t open until 8”. Duh, it’s 7:55 and I explained about what had happened and it was like I shot the Pope. To say they were not customer-friendly would be an understatement. In addition, it took about 30 min to check the truck in. Evidently someone had put in the wrong mileage and I returned it with less miles on it than when I checked it out. It was pretty sad watching the lady try to figure it out. You guys should have paid me to rent the truck. It was not a pleasant experience.

Anthony D. on

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DANNY R. on

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trailer had been used to haul drywall was not clean when returned or cleaned by rental company. They offered to sweep out trailer but that should be done prior to my arrival.

Richard W. on

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Customer representative was super nice and helpful. Easy process.

Yvette C. on

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The towing trailer didn’t fit my vehicle , it was to small ,to rent the towing trailer you have to give specific information about the vehicle first. After trying to load the vehicle we gave up and I called the place we rented from to see if we could return it for a refund , we called several times with no answer and it wasn’t even their closing time yet . Drove over there 5 min after closing time , no one in site . Went the next day to turn in keys and manger said he had no record of us calling .

derek l. on

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JEFF M. on

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DANNY R. on

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All of your stores should be like these two. Have used the I 10 Katy location several times and it is the worst, its a shame a company store has such lousy personnel . Thank goodness the smaller places have a handle on how to treat customers.

Aaron S. on

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William F. on

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Inside of cab was dirty

Lacey A. on

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Humberto E. on

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Alberto G. on

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Everything went great, excellent customer service from your reps

David C. on

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LYNNETTE G. on

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Online billing was different from actual insure bill. Nothing had changed as far as rental dates or equipment. Online bill was 265, in store bill was 569. Never using Uhaul. Store said online bill was a estimate. When I booked Uhaul pulled the money as a hold on that amount which was fine but to change the amount for the rental in the store.

DANNY R. on

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Would have been perfect if trailer did not leak had water everywhere inside of trailer.

Brenda S. on

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Mark B. on

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Matthew B. on

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For our 1500 + mile trip from TX to ND, we were promised a newer truck to handle the load, the iced roads, and the length of the trip. Instead we were given an older truck with over 71000 miles on it. After it was loaded, it was clear it was not safe. They closed early or did not answer their phones. We ended up returning it and renting another from another location. One week later when I called to have a conversation with the manager or owner to discuss what had happened, I was hung up on by the clerk. Very poor service. Please do not trust this location. UHaul should not allow this place to serve as a location for them.