I paid for a dolly and moving pads. I was not provided with either. When I inquired I was provided a moving dolly, but no moving pads were available. I received no credit or adjustment to my prepaid order as of yet.Randal P.
Trailer Rental & Towing in Kyle, TX at Park Place Storage
(U-Haul Neighborhood Dealer)
Kyle, TX 78640
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 1 pm
- Sun: 11 am - 3 pm
Special Operating Hours
- 4/25/2021: Closed
- 5/2/2021: Closed
- 5/9/2021: Closed
- 5/16/2021: Closed
- 5/23/2021: Closed
- 5/30/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Kyle, TX 78640
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I originally rented a larger truck. I was never notified that the truck was not available. When I arrived it took a lot of time to obtain a different size truck. Because of it being smaller I had to make more trips which then leads to higher mileage. Of course I had to pay for that. I love the ease of checking in and using the phone but I think it was pretty shitty to have been notified of the unavailability when I scheduled this so far in advance.BREAH F.
This is the best place I've rented from. I go out of my way just to rent from them! Friendly staff alway extremely helpful. The equipment is always in impeccable condition!CHRIS C.
Lauren was a GREAT help however her coworker wasn't the most customer service. She was a bit passive aggressive with her actions and made the service pretty below average for us.Heden U.
This location and the staff are amazing, Laura is super friendly and helpfull. The only issue i have thi time i not related to them. I reserve online and 6x12 open trailer with ramp, online says this location did not have one o they sent me to the Windy Hill location. When i proceed to check out, they move me again to another store, and at the end of the day, the one that had the trailer was the first one ... crazy, funnyUsama M.
Excellent service and attention. Super friendly staffUsama M.
The lady on front desk is a love, so special and friendly. Very helpful and profesionalUsama M.
overcharged for gas, after hour return within 24 hour period, and excessive milage. Ripped off, contacted support and they "verified" erroneous charges with dealer who confirmed his original lie. never again using uhaul.romy M.
Personnel were so very nice. Would definitely recommend this location.Janine B.
Trailer was dirty and left light did not work.Steve S.
The trailer had no jack . If you have to disconnect for any reason (go to town , blown tire or ext ) you have to do manually and the trailer for most people is hard to remove and dangerous to remove for the average person manually.John H.
no internet for service to pick up and drop off the truck. Both required over an hour to access. They need to install some type of booster so that the apps work as expected. The workers were not good at sharing changes with the next shift that was coming in. This was a very negative encounter and I would not use them again.Michael T.
Not sure why you need a photo of the front and back of my Drivers license to rent a trailer. I understand the front. But other than the bat code there is nothing on the back. Now with both my D/L can be replicated and use.Michael S.
This was not our original location. We lived an hour away. But the first truck had no tread on the tires and Uhaul had approved it for a 5 hour away move towing a car. Then, they had us drive an hour to pick up our truck putting us 6 hours after our original pick up time. The distributor locations were amazing. They were kind and helpful. They made the experience bearable. Uhaul, itself, was awful. The customer service rep was rude & the original equipment was in terrible shape. We were behind on everything and because of them our move was chaotic and less organized than it should have been.Cara F.
Staff was greatJAMES L.
I was charged an extra day for returning the trailer 21" after the 24 hr period, and much of that was me backing the trailer into position to unhitch it, plus I had to show them how to attach the restraining chains and do the attachment, time that was charged to me the prior day. Very unprofessional in my opinion.Henry A.
The staff is very helpful and friendly! Truck rental was quick and easy. Highly recommend!Donna B.
Staff was friendly and professional.Harideo B.
Very friendly! Helpful!Olivia V.
The trler had not been cleaned out. Broken glass, screws, wood and metal still in the trler. The employee removed the dolly, and it was obvious to the site with all the glass. The employee was good on every other level.Sarah B.
I am disappointed with this location for a few reasons. They did a great job in getting everything started and paperwork quickly but... 1. The truck was not very clean and still had someone else's trash in it. I had to wipe it down with wipes. 2. The truck had a tire service warning light and I was asked to fill up the air in the tires myself. 3. I dropped off the truck before the deadline and was upcharged for protection and the rental fee plus tax based on the final receipt and the day and time that it shows I dropped it off is incorrect. The lady I approached was cleaning the floors and asked me to leave the key on a box and she would complete the dropoff and I would get an email. I dropped it off the same day and only had the vehicle for 2.5 hours and dropped it off before the time required on the receipt. This is not acceptable, nor is it good customer service.JoAnn B.
I paid for an appliance dolly rental with the truck. When we arrived to pick up the truck there was no dolly. I spent 1 hour 45 minutes on hold waiting to speak to a representative for help while my husband waited over an hour on the online chat to try to figure it out. We ended up having to spend more money and time to rent a dolly from Home Depot so that we could get moved. Terrible customer service.BRIAN P.
They did not review the contract with us, so we did not know about the gas charges and were charged $97.00 without knowing. During COVID-19, I think companies should be overly cautious about explaining extra charges/fees so the customers know. We are all tight with money right now because of the economic downturn due to COVID-19 and so we do not have extra money to pay for extra charges that were not explained ahead of time.Ryan M.
Let customers know you don't take cashCOLLIN S.
Received a call at 6:00 the night before my rental informing me that they did not have a truck at my selected location and had to reroute me to a location â€œslightly southâ€ of the original location. When I got to the pick up location I found that it was almost 40 miles away from my destination and had to drive through city traffic. Added an extra 1.5 hours to my trip and delayed my move. Floor of the truck was dirty and wet.Jim L.