Had to place transport on myself. They were not helpfulAlex G.
Customer Reviews for Park Place Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant that helped me was super friendly. We had a great talk while she got the rental agreement forms printed out. I wish all locations had attendants this nice :)Sung K.
No woman there was great.Michael S.
Customer did not leave a comment.Alain G.
Customer did not leave a comment.Jacqueline S.
Por favor, hablar por telÃ©fono para rentar un dolly tarda mucho esperar a que te contesten para rentar un dolly.Luis G.
Customer did not leave a comment.Amer O.
Customer did not leave a comment.Julia T.
Customer did not leave a comment.Richard I.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.lawana H.
We requested a 26-foot truck in Austin and confirmed this FIVE TIMES. We were told we had to drive to Kyle (18 miles and 30-minute drive) for that size. When we arrived, we were told one was NOT available but were assured a 20-foot truck would accommodate a 4-5 bedroom home. Well, it didn't, not even with a 6x12-foot trailer. We ended up leaving some things with friends and will have to return to Austin to pick up the rest of our belongings. I've called to complain and have been told numerous times I'd get a call back from your Escalation Department but no one has ever called. We also started receiving calls from Norfolk the day after we picked up our truck to see what time we'd be arriving that day for our storage unit, which was reserved at the Kyle location. It's physically impossible to get to Norfolk from Austin overnight, plus we had rented the truck for 2 weeks. Also, the storage unit setup was incredibly small. Utter incompetence every step of the way using Uhaul with the exception of the Virginia Beach Uhaul Storage. They're the only people at Uhaul and I've now spoken to DOZENS of people who knew what they were doing. Please have someone who can address our complaints and provide some refunds since we're going to have to pay for a second move call me at 512-497-9080.Kassie W.
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.Hayden V.
Customer did not leave a comment.TROY G.
Customer did not leave a comment.Todd H.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Chance T.
Customer did not leave a comment.Jeremy B.
Customer did not leave a comment.Michael S.
Upon returning the Trailer, I had to back it into a slot and then they told me I had to unhook the trailer myself, that was a little heavy for a 70 plus senior citizen post back surgery. This could have been costly for all concerned !Fil E.
Customer did not leave a comment.Fernando M.
Customer did not leave a comment.GERALD L.
Customer did not leave a comment.Josue T.
Had a great experience. Quick pick up, worked perfectly for our move and easy no hassle return. Great job. Will continue to us your services for all our families moves! Thanks Again.Matthew A.
Customer did not leave a comment.matthew C.
First of all straps were cut. Once on trip I realized withe help of many passing motorist that the straps were coming off the tires. I had to stop five times to correct this issue. Then I called roadside to complain then stop again and wait 90 minutes for service. He replaced all safety chains. The brakes were bad on this truck every stop the entire front of the truck including the steering wheel would shake extremely bad. This was not an experience I anticipated. I would like to be considered for a refund of some of the money I paid for this. I would expect to hear from someone soon.Glenda C.
Customer did not leave a comment.Toyin E.
1. Truck filthy and not inspected. Fluids not checked and no inspection of safety completed.Valkyrie L.
Awesome experienceLawrence S.
Customer did not leave a comment.Fredi S.
Merlin and everyone were so hrlepful. It was a pleasure to have had our RV stored here and I personally recommend the facility to everyone. Thanks for everything.DAVID N. | Overall Experience
Customer did not leave a comment.Charles A.
Make sure windshield is clean.Carol C.
Customer did not leave a comment.Debrah R.
Park the vehicles in such a way that the cargo areas are easy to access. The truck I rented was parked very close to a fence, so loading the appliance dolly I rented into it was slightly difficult. Very minor complaint, however. The location was excellent overall.Chris G.
The employees went above and beyond to help me after another location messed up my reservation and didn't have a truck for me. They got me what I needed on the spot and were extremely accommodating and helpful. Can't say enough good things about them.STRATTON W.
Customer did not leave a comment.Regina M.
Customer did not leave a comment.Travis W.
Customer did not leave a comment.Francisco G.
I was not informed of a rat infestation in the building and my belongs were ruined. Would not recommendMatthew D. | Overall Experience
Customer did not leave a comment.Diana H.
Customer did not leave a comment.Connie C.
Make sure the truck is clean!Russell B.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.Andrew H.
Customer did not leave a comment.ELVIA C. | Overall Experience
Customer did not leave a comment.Jean V.
Customer did not leave a comment.Barry B.
The guy was a complete dick. But then again my responses to him made it sound like I was too. So it's easy to forgive him. It's just there was no customer to person relationship. I was over 10 ft away and practically shouting my credit card number and information. The guy never got up to shake my hand or even take my card and DL. It was odd. I didn't like the experience.Josef G.
Nice small place and very friendlyKevin K.
1. Please improve the app. If you have express check in then it should work. I spent 1 hour in mobile checkin with the service agent over phone. The app has all the functionality but it just does not work. 2. Make sure to have a good parking spot .Gyanaranjan A.
Customer did not leave a comment.JESSICA D.
The vehicle ran perfectly but was not clean. Food/sticky substance was in the cup holders and under and around the seats. U-Haul representative was very friendly and helpful.Stephen C.
Customer did not leave a comment.Jay W.
I thought the straps were included in the motorcycle 🏍 trailer rental. I was surprised at the fact that they were not. I need to double check it still.Roberto R.
Customer did not leave a comment.Kelly D.
No complaints. Everything went well.Kerry H.
Customer did not leave a comment.Eugene W.
Customer did not leave a comment.Barry W.
Staff was very friendly and helpful during the check l-in process.Vincent R.
Customer did not leave a comment.Erin Y.
Customer did not leave a comment.Heather S.
Male clerk was rude and had a bad attitude as if he couldn't be bothered to do his job.Thomas B.
Rates are high but not the fault of this location.Ryan C.
Customer did not leave a comment.KEVIN H. | Overall Experience
Customer did not leave a comment.Jesse S.
The employee working at the front desk was extremely short with me and rude during check-in. Additionally, I was charged for an extra day after explaining to him that I did not need 2 days. I felt uncomfortable and unwelcome. The truck was in bad shape and reached 90+ decibels during travel. That noise level sustained for 2 hours was unbearable and unsafe. I will not be returning to this location.Stephen H.
I was charged for two days when I returned it before the 24 hour mark. I was texted a return time by Uhaul and returned it hours before that. UNACCEPTABLECARLOS D.
Customer did not leave a comment.Travis H.
Customer did not leave a comment.Stratton W.
The truck we were supposed to pick up at a different location was not available. We were sent to this location instead. The check in/pick up process was relatively simple. The truck had trash in it. The wheel was not aligned and was leaning toward the far left. The entire drive (from TX to GA) was difficult to steer and felt unsafe. UHAUL was notified of the issue via phone call.Broderick W.
We returned the truck and auto transport Saturday, 02/05, shows it being returned 02/07. Limited hours of operation on weekends hurts customers.BRYAN L.
Customer did not leave a comment.JOSE L.
the front wheel on the drivers side was on the verge of having a blow out. the tire was dangerously worn on the inside of the wheel. the truck as a whole was dirty, i found a corn dog under the seat and it smelled of cigarettes. THIS IS A REVIEW ON THE TRUCK NOT THE LOCATIONRUDY M.
I stored my RV here for over a year and a half. The only issue I had was a rat infestation that ruined two of my walls. Other than this , which my RV was parked in the very back, I had no issues at all with the location, easy access and hours of operation. Whenever I do need to restore my RV I'm definitely checking with Park Place first.REBECCA P. | Overall Experience
The truck was trashed, Cheetos everywhere, cigarette butts, and cigarette ashesSAMUEL G.
We moved due to the fact that every time we to pick up our RV we had an ant infestation. I put down ant grandules around the landing gear and tires but with weather and wind didn’t last and we ended up getting more ants. This past weekend when we got to our camping spot we doing thousands of ants. Several areas where they made nests. Etc. Our spot was next to a spot where a dog poop company had a dumpster so the ants had food and only needed a place to stay warm and out of the rain. Will not recommend this place to anyone.DAVID W. | Overall Experience
Customer did not leave a comment.duane l. | Overall Experience
Kind and courteousJOHN G.
Customer did not leave a comment.Allison R.
Customer did not leave a comment.Javier W.
Customer did not leave a comment.William L.
The truck that I reserved was rented to someone going to another state. Was given a smaller truck to use. I was unable to complete my move. I had to rent another vehicle and moving Crew in order to finish at a later date.Karen M.
When I got there, my app wouldn't let me unlock the truck. It was annoying and I was there for 2 hours waiting for someone to help me open it.Renzo C.
Customer did not leave a comment.Duane K.
Guy wouldnt let me use 3 pieces of tape and was a dick about it. Was like a bitch.riley M.
Customer did not leave a comment.Bernabe G.
Customer did not leave a comment.Khailyn D. | Overall Experience
I did the mobile pick up and the location is in an area with no signal. I ended up having to wait for them to open their office which set me back an hour.Bavly K.
Nothing it was a great experience!KRYSTAL B.
Well located and convenient, this storage facility has made it easy for us to access our storage unit over the past few years. I like that it is secure and they keep an eye on things there, this has made me feel safe when accessing our storage unit when I was alone. The office staff has always been friendly and responsive. Would definitely recommend this storage facility if you are looking for storage.LINDA H. | Overall Experience
The person behind the counter barely approached us. She didn't walk with us to check the truck out (mileage, condition, gas gauge) when we picked it up. She was very lazy.Melissa R.
Customer did not leave a comment.BRUCE H.
No one at the drop-off location walked around the vehicle with me to insure that the vehicle was in the same operating condition as when I picked it up. Consequently, there was no damage to the vehicle other than what was there prior to us renting it. There were no mishaps, accidents and the trip was uneventful.David C.
Customer did not leave a comment.LETICIA S.
Customer did not leave a comment.Roy C.
Customer did not leave a comment.CANDACE G.
They Are The Best!Robert P. | Overall Experience
Customer did not leave a comment.ALEXANDRIA Z.
AC did not function.DENNIS M.
The woman that I dealt with had a bit of an 'attitude'. The truck they gave me had graffiti on it. The dash read "FRONT TIRES LEFT 81 RIGHT 31... and at one point read "right front tire low"... sh eyeballed the tires and said, "they look ok. Also, And found so much damage that wasn't x'ed out with stickers that the app wouldn't let me upload anymore pictures. An overall feeling that I was bumming out her day, because I was making her do her job.CESAR S.
Customer did not leave a comment.Ben P.
Customer did not leave a comment.CARRIE F.
Customer did not leave a comment.Donald C.
Customer did not leave a comment.ARIEL M.
Customer did not leave a comment.DENNIS B.
The young lady at the service desk was very courteous, respectful and helpful and went out of her way to make sure the process rental experience went smooth.David C.
Truck we picked up had an exhaust leak. My entire ride was loud.WALTER L.
Truck had an exhaust leak. Very loud our entire ride.WALTER L.
This was my first time renting a space. The staff was so helpful anytime I called or came by. They were always kind and made my experience with them absolutely lovely. The lot felt secure and I felt comfortable leaving my camper there.MELISSA B. | Overall Experience
Staff was excellent and would go back when needed. I was very satisfied with customer service.DEBBIE E. | Overall Experience
This is a great location to store your RV…it’s near several RV dealerships for easy transport to service or maintenance. Thanks Park Place!Amy H. | Overall Experience
Very pleased in every way with Park Place Storage. The office personnel was especially helpful.JAMES A. | Overall Experience
Lots of rodents in the place , insurance was not encouraged or notified of pest in order to purchase one, my furniture was affected badly by these. I left because of this and they still charged my card for it. On top of that because they don’t work on Sunday they broke my lock on Saturday when I told them I will go in the weekend, well I did go Sunday night and found they have locked me out of the facility. Very bad place.Yuridia P. | Overall Experience
Customer did not leave a comment.ANTHONY C. | Overall Experience
Customer did not leave a comment.Beatrice T. | Overall Experience
This place is very affordable and the staff is second to none. Very easy to get started and checking was a breeze. The owner is very handsome and friendly to boot. 5 stars!PAUL M. | Overall Experience
We have stored our RV for 12 years. Unfortunately the increase in rent forced us to move out.DAWN F. | Overall Experience
Customer did not leave a comment.Jauna G. | Overall Experience
In my 3 years there I can't find any complaints about your services at all. The girls are very friendly and helpful. Keep it up. If I ever have the need for a storage facility, I will definitely will use you guys in a heartbeat, I highly recommended. Thanks, Nelida and Tom EysterNELIDA E. | Overall Experience
Customer did not leave a comment.TANYA T. | Overall Experience
Customer did not leave a comment.JANET D. | Overall Experience
Great place, great staff, will definitely return for any future storage needs.Kristy W. | Overall Experience
Reserving online was super easy. Once reserved I received a call from the property manager right away to confirm reservation and what time I would be arriving to check inMonica C. | Reservation
Merlin is awesome, helpful and very accommodating. Thanks!DEMARCUS H. | Reservation
The young lady that contacted my was very rude . I was trying to ask her a question, and she keep cutting me off . I used to be a Storage Manager and never talk to a customer like she did ..joanne m. | Reservation
Excellent!!!Daniel S. | Reservation
Rat droppings were everywhere when we were Moving out, If you decide to move to other unit they steal from you, the also took a unit we were using and jet said sorry. Crooks everyone of the staff.TODD T. | Overall Experience
the people were very helpful and friendly. I'd rent storage from them again.TERRY K. | Overall Experience
Excellent service and great employeesMARGARITO C. | Overall Experience
The owner was great...I was a little confused with the move out process, but other then that, very thing was great. Just for the record however...I moved out October 15th not November 12thNEWTON W. | Overall Experience
Very helpful staff! Good facility!DEBRA M. | Overall Experience
I had two units in the temperature controlled bldg. Merlin Freisenhahn is a fair person and I recommend his facility highlyROBERT STEVEN C. | Overall Experience
Everything went smoothly and Merlin was very efficient with getting us all set up.April V. | Reservation
The staff was extremely helpful and courteous every time I came by. Everything was always clean as well.MELISSA V. | Overall Experience
The staff was very helpful and accommodating. They checked on us multiple times during the unloading process.Brandy O. | Reservation
Staff was very professional and effecientPrivacy R. | First Impressions
Best prices in Kyle TX for RV Storage.Privacy R. | First Impressions