Customer Reviews for Park Street Rentals
(U-Haul Neighborhood Dealer)

Rating:

3.0

The overall experience was stressful. I only needed a 15ft truck for the amount of items I wanted to move. Bigger truck I DIDNT want to drive in a big city but felt I had no choice because you didn’t have the size truck I was comfortable with. The app at check in kept screwing up. Wouldn’t let my pictures of truck up load. After time on hold was told I could close out of app. Take pictures and keep them on my phone. Put me behind by 45 minutes. Ramp on truck was easy to get out and use. Our items in truck were hard to keep over back wheels so truck wouldn’t bounce. I now have neck pain due to this. Would’ve never happened with smaller truck. Drop off, first location was suppose to be Washington St. person working there was nice. He told us you was trying to call all morning to switch drop off location. This wasn’t true. I was called once at about 10am. I was driving that big truck wasn’t going to answer. Worker at drop off said you called him at 7am. Why so much time passed before you called me?? We then had to drive the truck to another drop off location that put more miles on the truck.

Rating:

5.0

Good service, thanks

Rating:

1.0

The service is always horrible the same white bald guy is always rude. This odd always the worst location and company to use

Rating:

5.0

I walked around the building trying to find the entrance which was obvious after I found it. It's a little unassuming at first. But that was my mistake. The guy working the counter was helpful and prompt and professional. Adam Schultz (Field Manager) helped me when a previous reservation fell through. He actually tried to get a hold of me the day prior but I was working and missed the voicemail. After I realized what was going on and returned his call he got back to me while I was on my way to pick up a trailer in a town that had likely few of any trailers left. He wanted to find a suitable replacement but I said the trailer would work. He was able to use the reservation guarantee fund to cover the rental. I took him at his word and it was there after it was processed a few days later. I appreciate him getting ahead of a problem and dealing with it once it came up. Before calling Adam I spoke with Brenda on the line trying to figure out the issue before I realized I had a voicemail from Adam. She helped me find suitable equipment and she was very positive and had a professional demeanor. I got myself in a little hot water with my girlfriend because it pushed back our plans later on in the day but I realize that the person before me was in a pinch and a solution was found and compensation for time was provided which I appreciate.

Rating:

3.0

I was disappointed that the truck was half empty for gas. The back of the truck had papers scattered all over that the person before me did not clean up. I was told that the charged per mile was going to change to .99$ due to the changes of my reservation but that was never updated by either representative that called me.

Rating:

5.0

Keep up the good work!

Rating:

2.0

Really expensive for equipment that can hardly operate.

Rating:

5.0

The perdón ni the Office is very hostile. I return the car before 6.00 pm on June 10th 2026. I has no idea what yo do. I LOVE UHaul .

Rating:

5.0

That they should trust Uhaul's vehicles there very well maintained, I rented one from Laredo TX to Madison WI with zero issues.There the best thanks Uhaul.. 👍

Rating:

5.0

Great experience!