Customer Reviews for Parker Street Rental & Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great location, great staff, great renting at this location!

Rating:

4.0

I’m happy with the employees and the store but the trucks obviously need engine maintenance because the amount of fuel the truck burnt threw while empty and I drove it with the bars on dash between 1-2 at 95% of the time so should have burnt minimal fuel but it burnt same amount as it did while it was loaded, I didn’t expect to spend over $100 in fuel for 150kms of driving at low speed on highway with basically no stop and go and only had 2 small hills on 401 so that would definitely not get a good rating of was asked about trucks

Rating:

5.0

I don't see anything wrong with service that could improve it better. The people were professional in processing my paperwork and my vehicle was waiting for me when my booking in was complete.

Rating:

5.0

Leslie was awesome, she explained everything and made it easy as we changed our drop off location a couple of times . Thank you u haul

Rating:

1.0

They told me one price and when I returned it it was 4 times as much 19.95 a day and the first 150 klm free and 30 cents a klm after that was a total lie

Rating:

5.0

Better pricing for mileage

Rating:

5.0

While the location and owners/staff have always been wonderful over the years, I did have an incident that I believe wasn't treated with the seriousness it should have been. On Thursday, September 10th, 2026, while I was driving a truck and 5x9 utility trailer to the address where the unit was to be used, the trailer came loose, roughly five kilometres from the U-Haul location, although still attached by the chains. I thought initially that someone had rammed me from behind but when I checked my rear view mirror I could see that the trailer was swinging wildly to and fro behind me and although there was little traffic it was giving me a wide berth. I looked for an area where the two lane highway had wide shoulders and I could safely pull over so that I wouldn't obstruct traffic. I got out to see what had happened and noticed the tongue was dragging on the ground. I thought the trailer hitch itself had broken but a good samaritan from Domino's Pizza stopped in very short order to see if he could render assistance. He told me he had a lot of experience with trailers and towing and quickly saw that the hitch itself was turned around and was caught up in the chains. He pushed the trailer back a bit which loosened the chains and allowed him to turn the hitch around so that he could insert it into the receiver. It was at this point that we looked at each other and both of us saw the problem - there was no draw bolt. We speculated that the cotter pin had malfunctioned somehow which allowed the hitch to back out of the receiver because there was no other way for me to get that far had there been no draw bolt at all. He continued on to his work and I called your roadside assistance people. After forty minutes I received a text telling me that help would arrive in 120 minutes. To me, that was unacceptable. Just then another truck pulled up behind me and it turned out to be a friend who had been passing by in the other direction and figured out pretty quickly that it was me so turned around to help. He told me his brother only lived a few blocks away and would probably had a spare draw bolt and set off to get it. He came back about fifteen minutes later and I was able to get back on the road again. I called your roadside assistance to cancel my call and headed to my intended address. I called the dealer the next morning and they were kind enough to deliver a draw bolt so that I could return the borrowed one. When I went to see the dealer a day after the truck and trailer had been returned they didn't seem to want to discuss it any further which I found disappointing. I wasn't pointing any fingers or attaching blame to anyone nor was I asking for compensation but I did want them to recognize the potential liability that could have arisen had there been traffic either beside me or directly behind me when the trailer came loose. Some kind of acknowledgement for what could have happened would have been nice and that wasn't there. This is a dealer that has gone above and beyond for me in the past and I will continue to patronize that location but I believe that the circumstances I found myself in on that day was given short shrift.

Rating:

5.0

My favourite Belleville U-Haul location, keep up the great work.

Rating:

5.0

Everything ready and move went well as usuall

Rating:

5.0

Absolutely wonderful experience and amazing people to deal with

Rating:

5.0

Lesley is always amazing

Rating:

1.0

Overfilled with a full tank instead of half as required because the truck only shows half a tank when the key is on. Spent almost $80 more to fill it and received no support from the location. Also, the app requires you to press back to actually upload the photos.

Rating:

5.0

Drove vehicle less than 10km parked turned off and tried to start would not turn on, had to call service loose starter wire under vehicle

Rating:

5.0

Super friendly family atmosphere, very helpful and I appreciated all their help!

Rating:

5.0

The people that run this location were amazing. Very friendly and polite

Rating:

5.0

Drop off was no hassle and efficient.

Rating:

5.0

Excellent service, easy check in and drop off. Staff is professional and courteous. Highly recommend renting directly from them.

Rating:

5.0

This location was helpful and friendly. They unhooked the auto trailer from my rental truck and took over the return.

Rating:

3.0

Did an after hours drop off

Rating:

5.0

The staff and pickup experience was excellent. No improvement needed!

Rating:

4.0

Kill/trap the bees in the garbage can by the entrance to the parking lot. All it takes is ONE bee sting for an allergic, at-risk customer to be seriously harmed or killed due to anaphylactic shock.

Rating:

2.0

Firstly my reservation got relocated 25 kms in the opposite direction I needed to go adding an hour on to my trip. Secondly the U-Haul location smelled of cat urine with multiple cats crawling all over the from desk. I had to take a decongestant after leaving as I couldn’t breathe due to a mild asthma attack. Otherwise, I got my trailer and it functioned as required in spite of the several dents on it.

Rating:

5.0

Very friendly staff Family oriented and made it comfortable

Rating:

5.0

Love the people here, awesome location and the building is a part of Bellevilles history

Rating:

4.0

Keep your employees smiling

Rating:

4.0

Quick and friendly!!

Rating:

5.0

Always a great experience at Parker St location

Rating:

5.0

Would I recommend this location, its the only location I would recommend. Easy to deal with, accommodating and attentive, no muss no fuss. See you again.....

Rating:

5.0

Excellent customer service as always - highly recommend !!

Rating:

5.0

Fast and easy.

Rating:

5.0

Friendly, efficient and affordable. 10/10.

Rating:

5.0

Great people, great service. Thanks for the help. The only improvement I'd suggest is maybe a buffet 😉

Rating:

1.0

This is not the location where i made my reservation. I was sent 40 km in the wrong direction to pick up second piece of equipment and they didnt have my complete or nor did they have boxes to buy or straps to buy for toy hauler. The building smelled of cat urine and cats were climbing all over counter

Rating:

5.0

The process was smooth and hassle free, would rent from this location again

Rating:

5.0

Excellent service, timely processing (pre and post) of my rental, and overall excellent experience. Also the fuel efficiency of their vehicles was amazing

Rating:

5.0

Very accommodating…pleasant to deal with…

Rating:

3.0

Have an attendant at desk so you don6have to wander around looking for someone

Rating:

3.0

Trailer was really old and dirty. Nothing to do with the picture on reservation site.

Rating:

5.0

Always a great experience at this location.

Rating:

1.0

No idea what the conditions were at the drop off as there was CLOSED!!! No personnel at all!!!!! Extremely disgusted!??

Rating:

5.0

Great people to deal with, very easy place to pick up and drop off. I will rent from them again.

Rating:

5.0

Availability was a plus. In our short work within the city, I observed three other U Haul trucks trucks.That speaks of the popularity and choice of U Haul for many people in Belleville.! Thank you

Rating:

4.0

Very little space to drop off/park

Rating:

5.0

Very efficient and friendly service!

Rating:

5.0

Friendly staff, great service!

Rating:

5.0

Had a really great experience with my recent U-Haul trailer rental. Leslie made everything super easy from start to finish. The whole process was quick, smooth, and hassle-free — getting in and out was a breeze! Leslie was friendly, helpful, and made sure everything was taken care of without any unnecessary delays. It’s always nice when a rental experience is this simple and stress-free. I’d definitely rent from U-Haul again, and I really appreciate Leslie for making the whole experience so easy!

Rating:

5.0

Best dropoff experience I’ve ever had. Fantastic staff, the lady who checked my vehicle was amazing.

Rating:

5.0

The right tire on the trailer did not look good. Caused a lot of bouncing of trailer. The Peterborough store took it out of service. Until a new tire can be installed. Overall a great experience

Rating:

4.0

Great customer service. I was a little confused whether I had to use the barcode to check-in my vehicle. There was another couple returning their truck and they too were confused. So I would explain that part to customers, I didn't bother doing the barcoad thing because I was just going to call in the morning to advice that my truck was returned. Overall, a seamless easy experience.

Rating:

3.0

Nice people, but this rental ultimately cost us more than double what it should have. There should be equal responsibility on all parties to ensure that a customer's needs are being met, and that they rent and know to conduct themselves accordingly. The representatives were kind and understanding of our mistakes, but offered very little to offset the additional and unnecessary expense - which was disappointing.

Rating:

5.0

Thank you for being so friendly and supportive!!

Rating:

5.0

Always pleasant business to deal with

Rating:

5.0

I booked a reservation closer to home in Trenton Ont. The agent gave it away the day before because I was not near my phone , I was very angry , ended up going to the Bellville location they were very good

Rating:

5.0

I always rent from here. I won'tcrent from anywhere else. They always treat me like a friend, not a customer. I appreciate that so much!

Rating:

5.0

Thank you. The storage unit was helpful.

Rating:

5.0

Thank you for being so helpful and flexible!

Rating:

5.0

Very friendly and helpful. Enjoyed dealing with all staff and ownership and will happily refer storage seekers to Parker Street Storage and Rental.

Rating:

2.0

I updated my reservation to change dates. Since I have received this email before the ammended move in date, i can only assume the updated reservation was not received.