Customer Reviews for Parkway Service Center
(U-Haul Neighborhood Dealer)

139 reviews

1000 W Gaines St   Lawrenceburg, TN 38464
(Hwy 64)

(931) 762-9743

Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(931) 762-9743

1000 W Gaines St
Lawrenceburg, TN 38464
(Hwy 64)

Services at this Location:

Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was in order and the gentlemen who finalized the rental and installed the auto hauler were wonderful! A+ !

Shawn B. 
Rating:
5.0

Parkway was great. They went above and beyond to help us get our UHAUL rental, but the UHAUL website kept crashing on them and it took them calling Uhaul to get us set up. I would definitely recommend Parkway again, but not sure about UHAUL company.

brian W. 
Rating:
3.0

It's not so much the locations apparently their hands are tied as far as what they get as far as equipment, it's the experience in general. Every time I rent from U-Haul online they switch the size truck I get without contacting me and try to change the rate. When I order a certain size equipment I do so because it's what I need and would prefer not to be put in something I don't need for the rate I didn't want. I would prefer to be notified that my preferred location didn't have what I reserved and not sent to another location that didn't have what I was looking for either.

Jerry D. 
Rating:
5.0

I wasn't the one to drop it off

David T. 
Rating:
1.0

Customer did not leave a comment.

Judith C. 
Rating:
5.0

Customer did not leave a comment.

marc F. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
1.0

Never us this moving company again

Bebee K. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Derrick T. 
Rating:
3.0

Customer did not leave a comment.

CURTIS N. 
Rating:
5.0

Customer did not leave a comment.

CINDY B. 
Rating:
2.0

Customer did not leave a comment.

Christopher B. 
Rating:
1.0

Have the agent walk out to the rental truck and show them where the it is parked,.But most importantly walk around the truck noting all existing damage.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Brant W. 
Rating:
3.0

Inspect equipment before sending out and be helpful when you don't have what the customer needs.

steven S. 
Rating:
1.0

The man told us it was only water resistant, not water proof. If that is the case, we will never rent from u-haul again. I think this wrong. After all we have no control of Mother Nature and when it will rain. We had a lot of things get wet and we never had this problem the first time we rented a u-haul truck. So we are not happy with u-haul at all..

Bruce L. 
Rating:
3.0

Customer did not leave a comment.

Ron F. 
Rating:
5.0

Awesome group of people. NOT like the others in Lawrenceburg.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

tommy W. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Super nice and helpful!

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Nothing

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Sara A. 
Rating:
3.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

great!!!

JERRY C. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Thank you to the gentlemen who helped my family get a truck so we could get moved all in one day. Your service and kindness was most appreciated. You made our difficult day even brighter!!! Sincerely, Marianna Walls (Jeffrey Bonser's Mother)

JEFF B. 
Rating:
3.0

Pick up was fine except I had to go to the next town to pick up my truck because there wasn't one available in the town I needed it even though I reserved it a week in advance

Troy A. 
Rating:
4.0

Customer did not leave a comment.

mike H. 
Rating:
5.0

We just dropped it off after hours! This wa so easy!! Will use uhaul all the time!!

Scottie or Diann F. 
Rating:
3.0

Customer did not leave a comment.

Carl P. 
Rating:
5.0

Customer did not leave a comment.

DALLAS S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Nice and friendly and a pleasure to deal with.

Thomas M. 
Rating:
3.0

Customer did not leave a comment.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
3.0

I reserved a 14 foot truck because THAT is what I needed when I got there to pick up the truck they had "upgraded" me to a 26 foot truck for no additional costs but failed to take into consideration that a 26 foot truck would not fit in the area we need to put it so it actually cost me 3 times as much because instead of needing the truck for 1 day we had to keep it for 3 days !!!! Next time I will rent a budget truck !!!!!

David B. 
Rating:
4.0

Gentleman was very helpful and pleasant to deal with.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

Lisa W. 
Rating:
3.0

Customer did not leave a comment.

barbara B. 
Rating:
3.0

The computer system seemed to be running pretty slow. Also, I would have purchased lifting straps but they were out of them in the store.

donna C. 
Rating:
3.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Every thing was fine and these guys were friendly and knew what they were doing.

Thomas M. 
Rating:
5.0

Good people

mark E. 
Rating:
1.0

Very disrespectful. I live in this small town. I was very disappointed in attitude on return.

brandon H. 
Rating:
4.0

Very nice people.

ken H. 
Rating:
3.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
3.0

We got there on time and there was no one there. They left a note saying they would be right back..had to tow a car. One hour and fifteen minutes later they got back. They were friendly but they should have someone in the shop to assist us in getting our truck on time when we were on time.

JUDITH M. 
Rating:
1.0

It, was raining when i dropped of the trailer. I went in, introduced myself and handed the man my paper work. He told me where i could unhook and leave the trailer. After I had done so i went back inside and advised I had folded all the pads and did he want to inspect the trailer. He said hell no he could not check it in now because his computer was down and the damn thing belonged to U-Haul anyway. If you want to discuss you have my number

CARL S. 
Rating:
3.0

When I returned the truck for a same day rental, the clerk didn't even check to see if the truck had the right milesge. He didn't get up from his chair. I'm due a refund, but he didn't check me in. He just asked me for the key and said someone would call me. That isn't customer friendly at all .

myron F. 
Rating:
4.0

The company charged me for two days but i only kept it one. They said thats how they figure the time by the miles. If you only need it onevthen thats all you should be charged.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Everybody was very helpful and eager to help

JOSEPH N. 
Rating:
3.0

We have rented many trucks over the years from Parkway and have always been treated with respect and honesty! Bobby and Dwayne are good folks!

RICK K. 
Rating:
3.0

Customer did not leave a comment.

KENNETH C. 
Rating:
4.0

They processed my end contract fast and proper. I did an after hours dropoff.

BRIAN D. 
Rating:
5.0

Great service all the way through

Allen L. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP G. 
Rating:
4.0

Truck was having issues the last 50 miles of our trip and very rough ride

RYAN E. 
Rating:
5.0

Nothing

Oscar G. 
Rating:
4.0

Customer did not leave a comment.

DEBBIE R. 
Rating:
3.0

Customer did not leave a comment.

Sarah S. 
Rating:
3.0

Customer did not leave a comment.

WENDALL C. 
Rating:
1.0

My email said I would receive a call to confirm my reservation. I never received a call. I got a text giving me a location 35 minutes out of my way. We already drove an hour an 45 minutes just to get to this location from Nashville, then the extra 35. I didn't know anything about the location but it's address, so I got on uhauls website to check to see what time they closed. It said they were open from 8-2. We got there at 11:58 and the guy who worked there said we were lucky because if we would have been two more minutes that we would have missed our truck rental. He came off very rude and his first impression on me wasn't good. The lack of communication is disturbing because I would have driven all that way for nothing. Also, I didn't realize until the day we were returning the truck that the bed had a waterleak. I wasn't told this before renting the truck, it was on the back of a piece of paper that I was rushed into signing because they were closing.

BRITTANY G. 
Rating:
3.0

Dropped off after hours, no problem.

ANGELA T. 
Rating:
4.0

Customer did not leave a comment.

CARL O. 
Rating:
3.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

TANYA H. 
Rating:
4.0

Friendlier service. The man that helped hook up was very nice. The man in the office simply did his job.

EDWARD F. 
Rating:
4.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

TANYA H. 
Rating:
5.0

Customer did not leave a comment.

allen T. 
Rating:
4.0

Customer did not leave a comment.

MIKE B. 
Rating:
4.0

Customer did not leave a comment.

Keith W. 
Rating:
4.0

Customer did not leave a comment.

BRETT M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD J. 
Rating:
3.0

train people how to do things before you just let them rent your stuff out ...... some additional charges that i was not informed of and i will never use U Haul again and i will suggest to everyone they do not either!

bonnie M. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

Tanya H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
4.0

When I called the 800 # to reserve a truck I was told the truck was going to be brought to Pulaski TN for me. That did not happen. Had to drive out of my way to get it cost me time and money. Also told someone would call me by 6:00 that night to tell me where I could pick the truck up that didn't happen. It was the next morning. That is when I found out I was having to drive 40 miles round trip out of my way for this truck. I'll go with someone else next time if this is the best you can do.

SANDRA W. 
Rating:
5.0

Customer did not leave a comment.

CHERYL LYNN K. 
Rating:
3.0

Customer did not leave a comment.

Pam S. 
Rating:
4.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Howard K. 
Rating:
5.0

THE TRUCK WAS NOT IN GOOD RUNNING CONDITION IT TOOK ALL I HAD TO KEEP IT ON THE ROAD ,IT WOULD SWAY FROM SIDE TO SIDEWOULDNT START WHEN I GOT IT TO MY HOUSE,LOADED IT AN GOT TO MY DESTINATION IT WOULD NOT START,THE TRUCK COST ME OVERALL ABOUT 8 HOURS OF TIME .

TROY H. 
Rating:
5.0

nothing, quick in and quick out

Dennis AND Renea C. 
Rating:
5.0

Customer did not leave a comment.

Tanya H. 
Rating:
3.0

Customer did not leave a comment.

DEBBIE U. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

Customer did not leave a comment.

EISEN M. 
No reviews have been submitted for this location.

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