Customer Reviews for Parts Depot of Salida Inc
(U-Haul Neighborhood Dealer)

594 reviews

5570 E Hwy 50   Salida, CO 81201
(E of Town)

(719) 539-5429

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(719) 539-5429

5570 E Hwy 50
Salida, CO 81201
(E of Town)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Walter H. 
Rating:
3.0

Reserving and checking out the truck was easy. The truck seemed to be well maintained, and drove amazingly well considering the heavy load I put into it. The only problem is that the key was worn out. At first, the key didn't turn when I inserted it into the ignition. I tried making sure it was in park, etc., etc...... It finally worked when I flipped the key over.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Nothing customer service at this location was excellent!!!!

Tony V. 
Rating:
3.0

Interior tie down was broken. Good service. But I wish I could have picked up and returned to Gunnison location,

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Great staff. Quick and efficient. Mike and the crew know thier business.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

Bonnie S. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

peggy sue M. 
Rating:
4.0

Customer did not leave a comment.

Danyelle G. 
Rating:
5.0

Super fast, friendly, wish car rentals were this easy and quick. Only drawback was I wanted to rent a pickup and was told uhaul very seldom let's them have one

Chriss W. 
Rating:
2.0

Not very friendly.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

Pleasant experience

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth O. 
Rating:
4.0

Customer did not leave a comment.

Phyllis L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Always friendly and helpful.

George B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
5.0

Friendly, helpful staff. Large selection of equipment.

Wayne M. 
Rating:
5.0

Perfect

Joey V. 
Rating:
4.0

Customer did not leave a comment.

curtis K. 
Rating:
4.0

Customer did not leave a comment.

Kevin T. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Olivia P. 
Rating:
3.0

Not much choice for this region. Staff was professional but they looked overworked. Although UHaul indicated I could self-check out and in, this was not available at this location, costing me a lost 2 hours in the move waiting for the store to open. Truck was dirty in bed area. Only had 1/2 tank of gas, causing further delay to fuel up before loading. Asked for a 20' truck, 2-days before renting only a 15 footer was available, causing further expense. Not a smooth experience.

Mark T. 
Rating:
5.0

Corporate's reservation policy is absolute garbage. I made a reservation to pick up a U-Haul in my small town of gunnison, I got a confirmation number and everything, then I got a call two days before I was supposed to pick up my U-Haul and move several hours away that I would not be able to pick up my U-Haul at my preferred location and they were going to send me two and a half hours away to pick up another U-Haul. Corporate then canceled my reservation and scheduled it for the next day. Enter our hero Amber. I called the Salida U-Haul and Amber was the angel that I needed to get this move completed. She found me a truck on my day, she provided me with the absolute best customer service I could imagine, and the whole experience outside of corporate was absolutely fantastic! Amber is the soul reason I am giving a wonderful review, give that girl a raise and some praise!!

Abbigail M. 
Rating:
5.0

Customer did not leave a comment.

Landon W. 
Rating:
4.0

Liked the ability to check in on the app after hours. The prior renter left a dolly and blankets in the truck. It would be nice to have a comments section in the online check-in to share this information to make sure I wasn't charged.

Laura P. 
Rating:
5.0

Everything was great,fast and easy for my move.

roy L. 
Rating:
5.0

Ever yet hung was fine and convenient

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
3.0

This was a local rental only from the o-line site. Nothing in the size we needed was available closer to hoe. But, the staff at this location were great.

Kenneth Z. 
Rating:
5.0

Not much. Perhaps Uhaul could make more auto transport trailers available. This has nothing to do with the location I got my equipment from. There are very seldom any transport trailers available in the area, much less in Colorado in general. Go to the south and pick more up and bring them back here so more people can use them to move to other states. I had to drive half way into Kansas to get a transport to then drive it to the north side of Nebraska as none were available in Colorado or Nebraska. Or the western side of Kansas.

JOSHUA S. 
Rating:
5.0

Great customer services!

dan T. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Great shop ! Don't have anything to suggest as everything was great!

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

walt D. 
Rating:
5.0

Customer did not leave a comment.

walt D. 
Rating:
5.0

More than accommodating, great to work with.

PAM B. 
Rating:
5.0

The people there were great. I had to drive from Denver so the entire process was miserable.

Keaton W. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
4.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

The service and attitude was great!!

Hipolito A. 
Rating:
5.0

Check all trailer lights for operating condition before releasing.

Charles V. 
Rating:
5.0

Returned after hours

Danny W. 
Rating:
5.0

Perfect today for our needs.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

micheal A. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Pearl H. 
Rating:
5.0

First time I have been there!! Great place!! Friendly and inviting!!!

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Tessa G. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Best ever rental experience!!

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

gloria A. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

Please update the truck availability on your website. I was able to reserve a large truck, however, this location does not carry that truck. It was a huge inconvenience and made for a much longer day. Local service was fine, the uhaul reservation process was awful.

Ryan K. 
Rating:
5.0

My rental experience was fine with Parts Depot of Salida. my only complaint is the amount of the mileage charge which is not set by them. There was no equipment available on the other end of my pickup and so this was my only option. If I need to rent again, u-haul would not be my 1st choice due to price.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Provide a definite confirmation that a truck will be available.

David V. 
Rating:
1.0

Extra $120 dollar charge, unexpected, but had to pay for misc fees if I wanted truck. Didn't explain anything on this 26ft truck. When I stopped and asked, they gave me a number to a guy in Gunnison, Co. That person I called was wonderful and put all my fears at ease. He told me he always goes over the trucks with clients. I told him they just gave the keys and said bye. I was so thankful for this gentleman in Gunnison.

Laura A. 
Rating:
5.0

Customer did not leave a comment.

ted B. 
Rating:
5.0

Katie saved the day for me! I had reserved a 26' truck (a month ahead) for moving day and was told THE DAY BEFORE, by Uhaul, that I was going to have to drive over an hour, and OVER MONARCH PASS, to pick up the truck. So I called Big-O in Salida and explained what was happening. Katie said she did not have a 26' truck, but if I had another driver I could have the 10' and a 15' trucks and her lot! That is what we did! Thank you Katie, for thinking outside the box!

Jennifer R. 
Rating:
5.0

Business does a nice job taking care of customer.

Steve W. 
Rating:
2.0

Ensure trailers function properly and easily with mechanical issues. Do not charge at the drop off location a fee for unused items such as a dolly that was returned, unused to the pick up location. This occurred with my transaction and I want my credit card credited back for the returned item immediately.

Angela W. 
Rating:
5.0

Customer did not leave a comment.

rex S. 
Rating:
5.0

Customer did not leave a comment.

janelle V. 
Rating:
5.0

Customer did not leave a comment.

Rocky G. 
Rating:
5.0

Customer did not leave a comment.

willilam H. 
Rating:
3.0

Unprofessional customer service by staff, the oil in the truck was low

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

JEAN P. 
Rating:
4.0

Customer did not leave a comment.

Kristen G. 
Rating:
2.0

U-haul's customer service line confirmed my pickup for this location. When I called this location, I was told my reservation could not be confirmed because the truck was being repaired. I was told I would need to go to a different location the day before the reservation. I called U-haul customer service and was told to contact the dealer location, again. After being sent back and forth several times, the last time I called this location, they said they had plenty of other trucks available and my reservation was confirmed. After going through several loops needlessly, I finally got the truck and it was fine. My only suggestion would be to hire more competent staff who knows the truck inventory and can give customers accurate information, or at least help in troubleshooting the problem. If this wasn't the only location in 30 miles of me, I would not use it again.

Michael H. 
Rating:
5.0

Not much -- everything went off very well. Thank you!

David B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Very helpful and answered all of my questions.

David A. 
Rating:
5.0

Need more allowance on mileage for rest stops

Tim B. 
Rating:
1.0

There were people screaming and no a professional place to do business. Also, did not notify where we had to return uhaul and was charged an extra fee for returning it to the wrong location.

Macayla H. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

I love you guys. I had an exceptional experience renting a trailer to deliver and pick up my beloved harley davidson chopper to Colorado Springs hd shop thank you very much. Ps. The trailer cost much less than I thought, you mad my Christmas

william B. 
Rating:
2.0

Customer service was very poor. The owners were very unfriendly and acted as if they were being bothered by my being there. I stood around waiting for help and no one would even acknowledge me even though there was no one at the counters and the business was not busy at all. I will do my best to never get a rental from them again or recommend this business.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Great service at that location. Admittedly I wasn't happy having to drive ca three hours out of my way to pick up the vehicle! This wasn't the fault of the location.

Stephen Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Jeramie L. 
Rating:
5.0

My issue isn't with the place I picked up, or dropped off the rental. My issue is with Traffic at the Corporate level. This has to be the most unorganized and inefficient department I have ever had the displeasure of working with. We made the reservation for Littleton, CO, and was told we would have to drive 5 hours one way to the Grand Junction area to pickup the rental. Thank God the people at the Littleton location helped me out. They found this location in Salida and saved me 6 hours. Again, the people at both the pickup and drop off locations were super, and should be commended for their efforts. Corporate n the other hand, really needs to get their crap together.

Jeff H. 
Rating:
4.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

allison C. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

I had to drive 20 miles to get to this location. I would be more happy if I could have used the U-Haul station located about 4 miles from my motel.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
1.0

I was given the wrong sized trailer, forced to return to a location an hour and a half from me, and never refunded the $100+ I was supposed to get back.

Ryan K. 
Rating:
4.0

No tongue wheel and jack.

James S. 
Rating:
5.0

Loved the kitty cat!

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
No reviews have been submitted for this location.

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