We were over charged on miles by almost double the mileage. There were empty water bottles in the cab of the truck when we got it and then they charged us a $50 cleaning fee. We got it at 1/4 tank and returned it at 1/4 tank and they charged us $35 fuel service fee and then $55 fuel fee. Absolutely terrible on Uhauls part the location was fine they are just a middle man.Jade R.
Customer Reviews for Party Dreams Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle pulled to the right. Not sure how to fix this outside of bringing it to your attention.Christine M.
Customer did not leave a comment.daryl M.
A joke with 24/7 shareFrank K.
Great customer service!! We really appreciate the staff here and will use them again!Eric D.
The man I spoke to on the phone was kind of rude. Maybe better customer service.Kathy A.
Customer did not leave a comment.Yasaman K.
We only use U-Haul for our truck rentals. This was the worst experience we've had with U-Haul. The truck was trashed. Dirty. Previous renter didn't even lock it when they left it. They left their Giant 7-11 cup on the ground behind the truck. It obviously spilled all inside all over the floor of the cabin floor. Their trash and dirt was left in the back of the truck.we swept the truck out when we were done and wiped up some of the sticky drink as best we could with what we had on hand. The hood of the truck was open/unlatched. It rained, and the wipers were 100% useless because they don't even touch the glass. We couldn't see to drive. There was tons of Dents, scrapes, gouges. I would not rent from this location again, nor would I recommend this location.Laura M.
Customer did not leave a comment.Javauna P.
In CasFADI S.
Their internet was down and they told us to go somewhere else. They even threatened to tow us for not immediately leaving when we were trying to figure out what to do. Seemed like they really hated having to provide uhaul services.Christopher L.
Van was not ready for pickup when I arrived. Very limited parking to leave my car and also no spot for the van when I returned it.Kevin M.
Customer did not leave a comment.Teresa F.
I was worried for a moment when the vehicle couldn't be found when I arrived to pick up. But and just a moment or two the guy checking me and figured out that his co-worker had taken the van to make sure the tires were properly filled. How great is that?! Best U-Haul rental I think I've ever experienced or drivenEllen F.
The only problem I had was the link to respond with had expired before I could use it to notify U haul about my return when the office was closed. I did end up calling letting them know it was returned on time. Other then that no problem .Doug B.
Customer did not leave a comment.Amal S.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Tonya B.
In the order I have placed appliance dolly, after reaching store they mentioned they don't carry. Went all the way to other store to pick items .. and ended up paying extra .Ruthvik T.
As expected when I went to drop off the truck the app failed to function which meant more waisted time for me. Not ever again uhaul, no thanks.Reggie P.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Lakisha D.
Customer did not leave a comment.Gene G.
Gas wasn't where they told me to refill it too . Front left tire only had 30 psi. They had to run me as a walk in for some reason my reservation was canceled. Bad experience!Nicholas C.
Customer did not leave a comment.Brittany L.
I was told by the girl at uhaul that I was able to get an appliance dolly and when my nephew went to pickup the truck he was told they don't have dollies so my other nephew had to go to a different area to pick one up - this really set us back as far as time and we were on a time crunch. We were not happy about that. Please make sure your staff gives the information to customers.Joe M.
Customer did not leave a comment.Emanoil R.
Customer did not leave a comment.Michael H.
Make turtaking out the truck not awful and get the necessary info before hand.Najeeb C.
Customer did not leave a comment.Karen C.
Customer did not leave a comment.JETMIR F.
My only improvement is make people fill the gas tank to full upon returning the vehicle. I got it in and the low fuel was on right away!Noah A.
Customer did not leave a comment.TERRY RODERICK F.
Customer did not leave a comment.ZAKIYYAH W.
Customer did not leave a comment.RICARDO N.
Turn in of truck was a painTHOMAS JAMES P.
Customer did not leave a comment.Trevor H.
I was overcharged and no one would talk to me about it the answer was call uhaul and when I try calling I was on hold for over 40 mins and no answerEDDIE H.
The truck was so perfect Safe and easy to drivemichael G.
Incredibly unprofessional people. Not even a U-Haul site but a party rental place. The van was FILTHY, with a lot of damage. I was charged on my credit card because they don't accept cash. I have rented a few times from U-Haul in the past year to move my tool box from job to job. Every excuse about my displeasure with their service they said it was U-Hauls fault. My last rental was from a very young owner named Noah. He was quite a professional. I assumed he was just working the counter because of his age until I saw OWNER on his nametag. These people however acted like children. I'll never use that location again.ANDREW RAYMOND O.
Customer did not leave a comment.JEFFERY S.
Facility should have real tables to work on. Not makeshift tables. Otherwise ok. Also, please tell client address of pickup.PAMELA LEE F.
Customer did not leave a comment.JAMES WARNER A.
Customer did not leave a comment.MAUREEN B.
Customer did not leave a comment.lynn K.
My experience as a first time customer was very disappointing. I had booked moving dollies with my vehicle and it was mentioned that I will find them inside the vehicle as it was an after hours pickup, but to my surprise, there were no dollies, which led to me not being able to do my move completely. Overall I would not recommend after hours pickup from the site I had my booking. Also, the Uhaul customer service was very bad as it gave me a wait time of 65 mins to talk to a representative which in my opinion is a big 0 on customer service.Aayush S.
The u-haul facility we rented from on August 30,2021 was very unorganized. They didn't clean out the vehicle that was given to me. They tried giving me paperwork that didn't match the rental vehiÃ§le that I originally reserved. Then when I tried bringing my u-haul back no one would answer my calls. This location definitely needs to be more organized.PAUL ROBERT T.
👍👍👍👍👍👍IHAB BASIM D.
Great experience - truck was low on air in two tires though.David G.
Customer did not leave a comment.Jay H.
Customer did not leave a comment.Stuart S.
We returned our truck to this location at 3:45pm August 16, 2021 which was within the business hour of this location. Unhaul then billed us an additional $20 for after hours return, which did not happen. The truck was returned well before this location closed for the day.RONNIE E.
The employees at Party Dreams Rental were amazing!! But when it came uhaul not so much. Had to contact uhauls customer service multiple times because we couldn't get ahold of the code for the lock box the keys were in, wasted an hour trying to figure it all out. Then the dolly we ordered wasn't attached with the truck so I contacted uhaul once again and that was totally disregarded throughout the conversation, the customer service representative continued to repeatedly tell me I didn't fill out all the information properly for the rental pickup (there were also no clear instructions). Wouldn't recommend.Sierra C.
Maybe better marked parking spaces for returning trucks.MARK F.
I picked up my rental truck with the gas tank 3/8 full, verified both on my receipt and by photo. I returned the truck after hours with more gas than was present when I picked it up (nearly half a tank), also verified by receipt and photo; the drop off location is attempting to bill me $65 for not returning the truck with enough gas.MARTIN CONRAD D.
The truck provided needs maintenance on the steering system. The truck has noticable wander to it. I do have experience driving a truck of similar size.Raymond H.
during the on-line process for reserving I got confused at one point about whether or not I had successfully made the reservation. Continue to look at and improve that process.JOSEPH CHARLES T.
Customer did not leave a comment.Maureen M.
Customer did not leave a comment.ERIKA LYNN R.
The customer service provided was very good. Yes, I would recommend uhaul to my family and friends. Thank you for asking, please have a good day.MARGARET ELIZABE W.
This drop-off site only takes the key when you turn it in, nothing else. Maybe that's how they all work, not sure. Called UHaul to make sure it was documented that we turned the vehicle in on time. Waited on hold for 45 minutes to talk to someone. Once we got a representative to talk to though, we were very happy with the result.Dianna K.
For some reason, I thought that there would be a U-Haul "rep" available at the time of the actual rental. I was told that the rental needed to be completed over the smart phone. This included being approved for the rental... In the end, I was OK with the automated experience... but, for a "beginner" it was a little confusing.Christopher W.
rental was 30 min late. rep, didnt know how to honor $50 guarantee moneyDESHUNTAY CLEON T.
Online check in system was not functioning on Friday or sat. I tried several timesJAMES FRANK D.
Checked in online and had a very poor experience. Online approval took over 10 minutes. Online agent did not respond when I asked a question. U-Haul declined my credit card, the same card I have used to pay for the two prior rental with your company. Not locations faultTom N.
My entire experience was ridiculous. I had my reservation at a location closer to my house and a customer service rep named Tracy called me and confirmed everything and said I was all set to pick up my uhaul on my scheduled day. When I arrived my reservation was canceled and no one at your joke of a company would explain to me why I lost my reservation and the only location that had a uhaul for me to pick up at my original pick up time was 15 miles away, I had no choice but to take it because I had to move and now I was charged for having to drive the miles just to get the uhaul back to my house and back to the drop off location. Your company is a joke and this was by far the worst experience of my life. I will not only tell everyone I know to NEVER use your service at all whether that be in store or your ridiculous 24/7 service but I will also blow you up as a terrible company on every social media site I can. I'm extremely disappointed in your service and the customer service I had to go through. Also your site says your reservation is guaranteed or we will give you 50$ and when I spoke with your customer service rep she said I did not qualify for the 50$ because I didn't sign up for the guarantee which at no point did you offer a guarantee for me to sign up for. So when it comes to â€œhelpingâ€ me move your service was terrible and uhaul is a complete joke and I'm sure this review will be overlooked because all of your employees and lazy and don't know what good customer service is. I hope my efforts to bash this company helps people who are having a miserable time moving dodge a bullet by me speaking out and don't chose your company for any moving needs.James A.
Customer did not leave a comment.THOMAS EDWARD F.
I brought my rental back at 2pm as per contract and the gentleman there was too busy with other business and just took the keys and said we're done. He didn't log the vehicle back in until 3pm and your company is trying to bill me another day. Terrible customer serviceScott T.
Will never recommend nor rent a UHAL from sub dealers.RAGHID TALAL M.
Customer did not leave a comment.Chet R.
Customer did not leave a comment.Jake Z.
Customer did not leave a comment.Jennifer R.
I won't use this location again. There were dents and scratches all over the exterior of the U-Haul. I went back inside to tell the guy I did not want to be charged for them. He told me to just go to the website. The website was NOT helpful. Pictures of this U-Haul were blurry. We were charged more than agreed upon. The steering was very sloppy, loosey goosey.VICTOR GORDON M.
On the self-check-in mobile app, please add a section to indicate to the renter to investigate the back of the truck for cleaniness (including taking a photo) upon picking up the rental. The truck I rented was still filled with items and was not swept out, and I was not instructed to look there.Charles B.
I got extra fees that I was unaware of, the truck was filthy with animal hair, fort and mud. We I went back to the location they were very rude and not helpful. I was told to contact UHAUL and when I called 2 times yesterday I was on hold for over 30 minutes each time. I am unpleased with the service I received all around from UHAUL and will not recommend it to anyone.JULIE ANN L.
Steering was loose and caused it to drift in the lane while driving. The inside of the cab was dirty from the previous user. Stuff was left in the cargo area from the previous user that took up space for our move. The truck should of been cleaned and ready to go instead the condition it was left in.RONALD J S.
Customer did not leave a comment.JERY KIRIAKOS K.
Customer did not leave a comment.Micheal C.
Thanks for everythingSAAD THBAYH A.
Customer did not leave a comment.Alma Z.
Customer did not leave a comment.DARKO V.
Customer did not leave a comment.SHERRIE MARIE M.
The staff was excellent and very helpful. I would do business with them any time. Just a really great staff.Christy M.
Friendly, easy to rent.JOSEPH MATTHEW R.
no response to resolving an issue with billingAlbert V.
Customer did not leave a comment.Joe G.
Customer did not leave a comment.Muneer A.
Customer did not leave a comment.THAMER ADIL Y.
Not over charge people for the locations mistake will never rent a truck againHANNAH MARIE P.
Customer did not leave a comment.Marilee T.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Ray B.
not a nice place to rest.SOUMEN C.
Customer did not leave a comment.Nancy N.
Customer did not leave a comment.Kellen P.
Customer did not leave a comment.Namwoo K.
Everything went well. No issues at all. Friendly staff.RICHARD JAMES K.
Firstly the people at this location didnt even took the fuel gauge and mile out ratings properly and have overcharged me heavily and that too over I overfilled that fuel in the truck than what was given to me. This is seriously very bad service, wasn't expecting such bad service from U-haul people.Abhishek-Shivraj B.
I filled in the inner city be unlimited mileage it shouldn't cost $90 for two hours to rent a U-Haul a small U-HaulKATRINA NICOLE G.
Customer did not leave a comment.RIYADH MOHAMMED C.