No clear direction on drop off
Robert A.
Customer Reviews for Party House LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have the number where it could be seen at all times.
Michael S.Good selection of rentals at this location and the lady that dealt with me was very nice. The cargo trailer I rented was clean and modern. Thumbs up!!!
Robert A.only problem or concern was ,when i called local (Clinton Ms.) to rent the trailer uhaul said they had one local for me to pickup, at the last minute they cancelled my pickup up and stated they didnt have a trailer anywhere in mississippi. I called the local store in Clinton Ms and the lady was very helpful. she found a trailer, one hour away at Party House in Forrest Ms. I had to use my extra time and gas to drive an hour out of my way to get a trailer. The lady at Party House LLC was very helpful and nice.
Jackie L.Have someone who could help attach the trailer to the vehicle. I had to do it myself and the lady didn't even come out to see I needed help.
Cindy C.I returned the truck the same day. They said i return it the next i only had the thing a few hours.
emaneul W.None
Shronda M.Verify that the equipment on hand matches the inventory on line.
John H.Had a terrible experience dealing with U-haul locations in Mississippi. The location I originally rented from did not have a trailer as of the morning of. The next closest location was literally someone's house and the trailer was damaged. We drove over 100miles to get to the location in Forest to get a trailer that was drivable. Absolutely ridiculous experience.
Nicole G.This is the second time within two weeks that I have ordered the 6 x 12 trailer, with insurance & with a dozen moving blankets. This location did not have moving blankets either time.
Everett H.Make sure to have blankets on hand.
Everett H.No problems. Plenty of space
robert A.I went to location and lady that does uhaul would not be in til 12. My reservation was for 10. I called your Customer Service line and she processes everything over the phone and just gives that locations clerk a reference number. We are provided unit number by you rep. I had to go on their yard alone and find unit. That unit right tail light out. So I search the yard find another unit. Verify lights and such working. Call your Customer Service to have it swapped over. She provides their clerk reference number. Plus I paid more than my online quote was. Basically I rented this unit on my own as your franchising agent! This was and is unacceptable. I will not be doing any future business with Uhaul.
Andora C.No one was there so I just dropped it in the yard with the other trailers. You can provide more info on how to drop at a site that is unmanned.
Glenn E.The 6 x 12 trailer was impossible to hook up by yourself,without a floor jack,which I borrowed from the U Haul location,to connect the trailer to my truck.There was no timber or cement blocks on site which would of helped in the hook up! The trailer itself was great,it pulled great,no problems with it ! This was done on Saturday morning,the people there were very nice,the guy ask me if I needed any help with the hook up and I said I think I can get it.
Wendell W.I didn't know where to drop it.
BECKY K.Trailer was full of water. I had to pick it up myself to put on the hitch. I am a 49 year old woman that's had neck & shoulder surgeries, that was not the best thing for me to do but the "guys" as she called them were gone for lunch and wouldn't be back for a couple of hours and the clerk refused to help me. I had to wander around the lot to find the correct trailer as well. Light connection was all wet, gritty & rusty. NOT a good experience.
MELISSA T.Had to disconnect trailer myself. No offer of help. Tongue weight of a 12 foot trailer is heavy.
CHARLES N.No problem
micheal W.The agent who assisted me was very helpful and customer oriented. The location was very inviting. I didn't have any issues until I was over an hour away. The truck I was given was faulty. While I was driving, during a rain storm, the windshield wipers went out. To add to the problem, the air conditioner as well as the blinkers stopped working.
CHRISTOPHER S.ver accommodating and friendly!
Don A.This location worked out great for us.
RUSTI M.the people were great the truck was a J truck and sucked on gas only 5 mile to gallon and over 350 dollars for gas..
VELDA J.I see nothing that needs changing my experience there was great.
BRUCE W.Next time a person calls to let them know they're running late but will be there, then update their computer system to reflect that so the scheduled contract will not be cancelled by the corporate office. Everything worked out with a simple phone call, but it was a little hair raising at first.
SANDRA D.My only issue was the gas gauge reported reading, the paperwork indicated the fuel level was 3/8 tank, when actually it was just under 1/4 tank. That's just more money that I had to spend and I'm not too happy about that.
JIM H.U-Haul over all - This was my worst experience ever with U-Haul
JAY T.This is the SECOND I've gotten a Uhaul truck. The first time the truck quit in the middle of the highway MULTIPLE times. Today the truck had NO AIR, in 90+ degree of weather. I do not like or appreciate the HORRIBLE service from Uhaul. It is absolutely ridiculous. Especially spend over $300 on the 2 trips and having horrible experiences.
PHAREN N.nothing. this site is an example what independent locations should be like. more vehicles here would be ideal though.
Richard H.I would advised that tires be checked throughly before renting. One of the tires actually blew out after 340 miles.
HELEN J.Notify customers about fees that will be charged to them.
CARSHA S.to my knowledge I was suppose to get 25 dollars back if the truck was cleaned because it clearly stated it in the book I received when I got the truck so how do I get my 25 dollars back
SHAWN D.Fix the 26' moving truck.... It's not safe or running well.
JOE N.Great customer service
Sonya S.The Dearings were more than helpful. They were very accomadating.
ALLEN B.So easy to return truck and equipment and get refund on unused items. Very helpful.
SONIA A.Nothing !! It ok place
RANDELL J.