Customer Reviews for Pathway Auto
(U-Haul Neighborhood Dealer)

63 reviews

13 Clarke Ave   Staten Island, NY 10306

(718) 979-1758

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9:30 am - 12:30 pm

Services at this Location:

Contact Us

(718) 979-1758

13 Clarke Ave
Staten Island, NY 10306

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9:30 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I was very pleased with the vehicle and service. I was in and out within 10 mins of arrival. The truck was very clean. I was very happy with the service. I would definitely use them again .

John R. 
Rating:
5.0

Customer did not leave a comment.

rafael I. 
Rating:
2.0

Very rude and unprofessional people at this location will not use from here again

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Guzman R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
1.0

I had problem with trucks brakes and transmission .. I almost crashed twice due to brake failure and I explained to manager at place he dismissed me .. I'm goin back one more time to see if he makes up for bad experience and doin nothin to compensate truck with very serious safety concerns ..

JOSEPH S. 
Rating:
4.0

When I rented the cargo van I told the employee I will do appreciate 15 miles on the van I actually only put 12 miles on it . And was charged $7.50?for gas use. I put 12 miles on the van this doesn't seem right

MICHAELF J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYM F. 
Rating:
3.0

Customer did not leave a comment.

STEVENH G. 
Rating:
2.0

The van was dirty, there was a pack of cigarettes, a lighter, a soda can and other garbage in the doors. Also, after I dropped off the van they called me asking if I had a flat tire and put on the spare because there was a spare on it. I did not do that. This place does not check their vehicles thoroughly.

DEANAMARIA C. 
Rating:
4.0

The entire process was very smooth and easy...from pick up, calling to extend the rental, to drop off!

Michael Z. 
Rating:
5.0

Susi was excellent! She extended her generosity by letting us use the truck for an extra hour. The world needs more people like this. Great people and highly recommended.

Christopher O. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Kim T. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

All good.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER T. 
Rating:
5.0

I'm recommend this location to a friend, but I don't recommend U Haul to friend , because this is the MOST EXPENSIVE RENT SERVICE EVER!!!!!!!!!!!!!!!!!!!!! It's TOO EXPENSIVE!!!!!!!!!!!! Next time I just call to the Moving Company, and Moving guys bring all my furniture in 2 times less and chipper ! Thank you for your bad experience! Good bye forever!

ANDRII K. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
1.0

Someone should tell this location to learn how to run a business

Anna A. 
Rating:
5.0

Customer did not leave a comment.

Annamarie R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

Truck was dirty. Also truck had hardly any Gas and I was charged $30 fuel service fee and $25.18 for gas which I didn't use. I drove 18 miles. I will be disputing these fees. This is not good service.

Ysemny A. 
Rating:
1.0

The gentleman working behind the counter did not seem too friendly and and seemed very bothered bothered by the fact that he had customers. He also told me I did not need to record the the mileage or gas amounts even though I got a Text message telling me to do that. Also The covers I was given for my furniture Was wet and smelled.. The furniture Dolly that was also given to me was the incorrect one that I had booked.

Frank I. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

No improvements needed, everything was perfect!

Aaron K. 
Rating:
5.0

It was so quick & easy. The truck was awesome!

Margaret B. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
3.0

Customer did not leave a comment.

David T. 
Rating:
1.0

Staff is horrible I waiting 20mins to get the keys for the van. They always charge for insurance when I clearly make NO INSURANCE. Also the van smelled so bad this location should be shut down it is giving uhaul a bad name I will never go there again.

Ignazio D. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
2.0

Open on time, the time posted that you open. Don't park the vehicles in the weeds and piles of trash for customer to walk through to get vehicle.

Brian D. 
Rating:
5.0

Great customer service. Susi was very friendly and helpful throughout the whole process.

Elizaveta M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Gheorghe G. 
Rating:
2.0

Customer did not leave a comment.

Pavel B. 
Rating:
5.0

Quick and easy transaction! Very nice and helpful!

Jennifer P. 
Rating:
5.0

Nothing, I was fully satisfied .

Denise D. 
Rating:
5.0

Great experience! Very accommodating! I would definitely use this U-Haul provider again!

Orestes A. 
Rating:
2.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Vito S. 
Rating:
5.0

Great experience. Truck well maintained.

Gino M. 
Rating:
5.0

Customer did not leave a comment.

Valerie S. 
Rating:
5.0

Clean very easy to use the service was great

stern M. 
Rating:
1.0

Customer did not leave a comment.

Ignazio D. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
4.0

N/A ATT

MIGUELANGEL S. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

Danny M. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

This was absolutely perfect. Very nice and very professional. Great experience. I will definitely use them again in the future. Thank you so much! Have a great day!

Susan C. 
Rating:
1.0

Filled out all I needed to online and was told to call someone I literally spent another 20 mins with her on the phone after filling it all out online and wasted way to much time mean while I helped my friend the other day move she was in and out no question asked

Vincent S. 
Rating:
1.0

Truck rented to me with 1/4 tank of fuel. I was NOT advised that if I return it with a 1/4 tank I would be charged an extra $30. Obviously being given at the fuel threshold and not being advised of the $30 extra fee is wrong. Truck was covered in snow and ice which we had to clear ourselves. Manager refused to credit the $30 charge. The contract/receipt sent to was not legible either.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Sebastiano B. 
Rating:
5.0

This location has to be one of the best on Staten Island professional and friendly. Had a great experience highly recommended

Dennis C. 
Rating:
5.0

Clean pickup and transaction

John C. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Nothing at all! Everything was perfect.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Qosja F. 
Rating:
5.0

Suzie the manager was AWESOME!!!

Keith R. 
Rating:
3.0

Get better check in and return policy, check in was not pleasant ,lady could not see the tablet they use, internet connection Was very slow .took 20 minutes to check in,.when I clearly checked in online the previous day-Did not provide paper work of contract. when equipment was returned the man took the keys and said the lady will look at the pictures he will send her and complete process, she was not onsite. Good thing I took my own pictures of odometer and fuel.

Wael Z. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top