Customer Reviews for Patriot Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

1.0

Office was locked, finally a guy came out of another building, don't know if he worked there, lived there, or both. I contacted U-Haul, and while speaking to them the guy had called a lady to handle the drop off and handed me his phone to speak to her. She could not find my rental info after giving her the confirmation number. After approximately 20 minutes or so the issues were resolved. The U-Haul rep was very helpful, the other lady at the dropoff not so much. Felt very uncomfortable leaving the vehicle without any kind of inspection and to make sure blankets and dolly were also returned. There were no other U-Haul vehicles at all at this location, just a used car lot.

Rating:

1.0

The truck was returned with the gas level the same as when I picked it up, however the attendant took a picture as the truck was being started, and from a bad angle. They charged me an additional 24$.

Rating:

1.0

I ordered a hand truck, dolly, and two dozen pads. None of them were available when I arrived and I was told nothing could be done to help resolve the issue. When I arrived, I was told the 26’ Ft truck I reserved was not available and I would not be able to get a truck. This was after U-Haul called me the day before to switch my reservation to this location because they said my initial location didn’t have the truck and this location was guaranteed to have it. I was about to be turned away and one of the associates finally went outside to check the trucks and found that the truck size I needed was actually available. However, it was not showing in the computer’s inventory. I was finally able to get the truck after being there for an extended amount of time but left without any of the equipment I ordered.

Rating:

1.0

available for scheduled appointment. Do not give customer a damaged vehicle

Rating:

5.0

Más opciones para devolver

Rating:

1.0

Was moved to this location after my initial choice was unavailable, the person at the store hung up on me when I called, barely spoke English and had to FaceTime his mom because he didn’t know how to process my orderl.

Rating:

5.0

Your company is very welcoming , helpful and solve your problem immediately. Thank you for everything

Rating:

1.0

Make sure the truck has gas and make sure the tires are up to standard for a long drive as part of the review with the customer.

Rating:

1.0

Guy gave me messed up equipment. He knew stuff was wrong with it. He rushed me the whole time. He couldn’t even do his job right I had to say something about it. 2/10 horrible location/ employee worst spot to try and get out of

Rating:

5.0

Great service

Rating:

4.0

Associate was extremely helpful. Great experience.

Rating:

5.0

Nothing more

Rating:

4.0

The young man in the office is AWESOME. The place is clean and friendly. Will use again.

Rating:

5.0

Hours of Drop off

Rating:

1.0

there were just two trucks and the one I rented had a gash on the tire which sombody tried to fix with what looked like crazy glue. Very old truck as well. The person at the location was lovely but I am not sure why such shabby vehicles are allowed in the fleet.

Rating:

5.0

Location was clean. Agent provided fast and friendly customer service. Agent checked in equipment within minutes and I was on my way within 10 minutes.