I ordered a hand truck, dolly, and two dozen pads. None of them were available when I arrived and I was told nothing could be done to help resolve the issue. When I arrived, I was told the 26’ Ft truck I reserved was not available and I would not be able to get a truck. This was after U-Haul called me the day before to switch my reservation to this location because they said my initial location didn’t have the truck and this location was guaranteed to have it. I was about to be turned away and one of the associates finally went outside to check the trucks and found that the truck size I needed was actually available. However, it was not showing in the computer’s inventory. I was finally able to get the truck after being there for an extended amount of time but left without any of the equipment I ordered.
Ishmel F
Patriot Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brandywine, MD 20613
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Bennett available for scheduled appointment. Do not give customer a damaged vehicle
Adam BMás opciones para devolver
ELDER CWas moved to this location after my initial choice was unavailable, the person at the store hung up on me when I called, barely spoke English and had to FaceTime his mom because he didn’t know how to process my orderl.
DEREK JYour company is very welcoming , helpful and solve your problem immediately. Thank you for everything
PATRICIA M