Customer did not leave a comment.
Joseph M
Customer Reviews for Pats Foods Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up was nice and easy. Just need to have cleaner vehicles. Drop off location was nice. Agents were all awesome
Jacob Mvery easy pick & return location friendly staff !
David NGeno was great to work with-fast, efficient, great attitude!
George Kasked for an appliance dolly and they didn't have one, paid 10$ for one
Megab OIt took over an hour to get going with the U-Haul truck. I already had the reservation so it shouldn’t have been that hard. Returning the truck wasn’t any easier. I was there for 45 minutes and I walked away very frustrated because I asked the customer service rep to please detail the bill out because it was 50.00 more than what I was quoted when I left. He was argumentative and wouldn’t give me the mileage that he was charging me and was misquoting me the price per mile. I finally just paid so I could leave and deal with u haul traffic in the morning. To my surprise I was over charged on the mileage when my receipt came on my email. I then had to go in and tell the same customer service rep again that the miles were incorrect and his reasoning was that they must be dyslectic.
Leann IGreat customer service from Geno! Will definitely rent again here!
stephanie lNothing at all
Tim FThe passenger mirror was broken and unusable. A mirror is needed. Wipers were worn and chattered.
PETER ADidn't get an email or any kind of receipt that trailer was turn in on Saturday, October 21, 2023.????
Paul LMake sure the app to check in works as advertised. I had to wait for Pat's to open to check in. Frustrating when the technology designed to simplify things makes things more difficult.
William NCould use updating ..
Diane JClean up your company and hold your employees responsible for honest customer service. Teach them to ask before just stealing extra money for bullshit miles that were never used.
Geno PGreat immediate assistance and quick, no-hassle check-out return made for a pleasant experience. Good Vibes!
Ken KWe are disappointed with the extra $180 fee?!?!
GABRIELLE SThey tried to get me to drive 15 more miles out of my way to return because they had too many units. I will NOT rent anything from u-haul again.
Angie WThe staff was very nice. But I ordered 2 dozen blankets, 4 wheel cart, an upright dolly. This location had none of these. Zero. I could never use this location again and expect a full refund
Thomas PTrailer jumped all over the road...brake may have been hanging up...suspension was worn out... I purchased a $3500 pool table and needed to haul it I rented the trailer for 24 hours I had it for four and a half and brought it back there is no way I could haul my new pool table in that trailer what a rip off...i would like my $$ back
philip guhaul was out of windshield fluid and the wiper blade was broken. bad customer support in Hurley Wisconsin pick up location. took over a hour to get truck after reserving it a week prior.It was fun when your on a highway driving and go to use the windshield wiper fluid after getting splashed from passing big rig and it doesnt work and you cant see doing 55 mph. i was lucky we didnt get into a accident because of there lack of checking fluid levels before renting these trucks
Mike OThe truck was filthy with soda all over the inside of the cab I had to clean the inside windows before I left town so I could aleast see out of them and it also smelled horrible.
Cheryl JIt took an hour for picking up a reservation. Clerk was very slow. He didn't seem to know how to navigate the system process. Had customers standing in line. Didn't say anything. Gave me a trailer that I had to bring back because it had a lock on the door. I had 2 helpers that I had to pay an hour for just waiting. I wasn't pleased a bit. That location had no customer service concept. Sad!
Terry LVery easy pick-up and drop off.
Curtis V