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Zackariah S.
Customer Reviews for Paulding Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks for your service to move the furniture that I needed to move.The overall process for picking up the rental was good but the process for dropping off was a little overwhelming trying to drop off with the app was difficult when I got to certain parts it wouldn't let me finish so I had to call customer service and they did it on there end so maybe it could be made more user friendly thanks Bertha watts
BERTHA W.Truly the friendliest set of employees I've ever encountered. Manicured lawn, spotless lobby, and newer model vehicles. They get an A plus!
Eleasar M.Very good to me now
John A.Staff are always professional and helpful.
Renee V.Do not every thing was nice and clean very welcoming and understanding staff thank you paulding storage.
Susan A.The Uhaul customer service representative was very helpful.
FRANCIS M.The gentleman running the location I picked up the truck from was greatly helpful with checking out the truck since the website is not user friendly
Ricardo O.James was great! Customer service excellent and the rental process was quick and easy.
Shaeron P.Yes, I will rent a U-Haul next time the person that help me he's an excellent employee. Thank you guys for everything.
Anthony V.Very helpful helped me figure size storage I needed and helped when I realized I needed another storage unit before I got there. Very friendly and professional
Gregory C.The employees were very nice. If it werent for them id have raised some cane.That uhaul truck was the worst thing I have ever driven and we have rented a lot of uhaul trucks. That truck should 100% not be on the road. A danger to whom ever rents it and everyone around it. The steering was shot imagine driving a 26ft truck loaded down with loose steering. The exhaust leak was nauseating loud and the fumes made you sick. The windshield wipers were falling off. Another challenge for the rain we had. And the hazard light only works intermittently. Also the truck is severely damage on The exterior. I would make them retire this truck.
Joshua S.The truck has an exhaust leak. A few times during my trip fumes got inside the cabin. Trucks shakes vigorously after 55. If the exhaust leak gets fixed I'm sure MPG would be better. James the rep was awesome
Mark D.Great Mr.James and his team did great
Robert D.Feels so clean and safe and very helpful staff!
Sunny A.The experience with U-Haul messing up our reservation had started moving day wrong. We were in a bad mood and running behind having to go to another location. HOWEVER the woman there at Paulding Storage who helped us turned that around! She was amazing, helpful, thoughtful, funny, just a great overall customer service representative! She turned our day around honestly! Give her a raise!! Uhaul- 4/10 Paulding Storage-20/10!
Jaimiee B.Everything was great, the salesman and all.
David S.Service was friendly, equipment was there. ready to go. Zero issues with the truck. It was mechanically sound, ran and drove fine, ramp worked fine. The only slight issue is the truck had a bit less than 1/4 tank when I picked it up, requiring a gas stop after I left the location. I used this truck to haul some of my arcade games to the Southern Fried Gaming Expo. I will plan to rent again for the event next year.
Brian T.James and his team always provide good customer services.
Elizabeth S.A very nice experience the staff is very friendly and trustworthy. I would definitely recommend the Paulding Storage for all you're moving needs.
Richard N.Good
Gabriel C.Nothing about the truck was even close to a rental standard. The oil light was on. No washer fluid. The gas tank was empty ( 34 miles to empty) the truck was disgusting. Hadn't been cleaned ever. The was trash in the back of the cab. Not just a wrapped a full taco bell bag from over a month. The wiper blades were both broken. I had to pull over twice because I couldn't see because I couldn't use them. The cab was so nasty they hung 3 airfreshners to cover up the smell. I had to wash my hands when I got home after only driving 4 miles and come back out and scrub the steering wheel. Horrible experience
Blake C.Great customer service! James and all the other staff members are always very helpful.
Elizabeth S.Very nice and professional. Great experience!
Tracy P.Nothing
robert L.My card was fraudulently charged and they refuse to charge the right card
Dionne M.I wish their was a better way to gauge how much gas you're putting back in the truck. I gave back way more gas than was in it before. Other than that the experience was smooth and far more easy than I expected and the receptionist was kind and explained everything very well,
Rebecca E.Owner was very hospitable and knowledgeable. He answered all my questions and concerns
Aaron M.Very Friendly Staff , no complaints whatsoever!
SARAH M.Everything worked out well for us. Thanks
JUSTIN C.Great experience
MATTHEW H.Good truck at reasonable price - will use UHaul again in any future move.
Curtis B.Our entire move from beginning to end was excellent. The customer service with Paulding county storage was great. I would gladly recommend this facility for any uhaul or storage rental. The folks that assisted us...were welcoming and open.
JULIE G.The manager was very helpful and he even opened early for me so I could get started. Everything was great!
GINA M.Gentlemen at the front desk was efficient and pleasant.
justin P.emplyee wa freindly and helpful
JEFFREY W.EVerything was excellent. I will definintley start using this location from now on.
RICHARD H.They were great!
MARY P.Insure your equipment works before it leaves your lot. I had to repair your trailer for my trip. I was not happy about that.
TIMOTHY J.David Schleier provided excellent service. He was a great help. Many thanks!
Thomas T.Have the size we ordered. The drop off process is horrible.
WILBURN S.James was great and very helpful
JAMES H.Everything went smoothly. Would definitely use this dealer again!!
RITA L.Perfect experience, employee hooked up trailer, check lights and off we went. Entire process took less than 20 minutes.
Henry O.Outside of trailer was filthy.
Barbara B.Paulding Storage was great to work with. Will use them again if every needed in the future.
Cameron G.Everything was perfect no issues. Customer service friendly and very efficient. Thank you!
Sierra B.James was very helpful and nice.
SANDY S.I have been happy with MOST U-Haul locations I have used, but these guys were over the top in customer service. I was prepared to back my trailer into its spot, but they would not let me due to the hassle. The unhooked the trailer and hand walked it to the parking spot. VERY helpful during checkout. VERY pleasant and a new clean facility.
GEORGE B.Easy to rent good terms
ANGELA G.