Customer did not leave a comment.ARRA N.
Customer Reviews for Payless Storage 2 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LLOYD B.
Customer did not leave a comment.CHARLES W.
Customer did not leave a comment.RICHARD R.
Check equipment. Make sure tires are good and trailer is hooked on correctlyGUNNAR M.
Customer did not leave a comment.Linda C.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.GENEVIEVE L.
Great peopleJess G.
Nothing,, perfect.GILBERT G.
Couldn't ask for better service. Knowledgeable, efficient, cooperative, easy to work with, went out of way to be helpful. Computers were extremely slow with UHaul program and had to do over because lost/froze at end first time done.vicki M.
Customer did not leave a comment.Johnny B.
This truck we rented & the experience...it was horrible!! We even let the employee at the desk know about the broken AC & my husband asked for a different truck or discount & all she said was don't kill the messenger because it was like that when the last customer drove it to this location from Colorado & he told them everything was great. The AC only blows on the feet setting & it takes forever to get cold. Also, if u turn the key off the process starts over. It was like driving in an oven until it would get cold. And then we get told it is going to cost $431.20 for a one way trip in this truck, which is their $19.95+tax in-town move 1, because the drop off location has too many trucks?! How is that our fault & how in the world does it make sense to charge for that?? Even the employee said it didn't make sense & apologized...And also, how is there no cruise control on this truck for that amount?? Seriously?? A 5hr drive with no cruise control & feet ac at almost $500....just wow. >:|Sandra M.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.CHARLES J.
The personnel was rude and mean. I was late but I had called and spoke with someone. I had no idea it was from somewhere "traffic". When I arrived I did apologize and proceeded to try and get done as quickly as possible because I knew I was late. She badgers that I should have known they close at 12 and it was on the website. Moving is stressful enough but when you have someone who doesn't know your situation speak harshly to you because you were late adds fuel to the fire. After I proceeded to tell the attendant my whole moving crew didn't show at the last minute she changed her tune. But that didn't make matters any better for me. She already added stress to a stressful situation. Once she was told the reason I was late, which I don't believe was any of her business, she tried to be more friendly. She was a day late and a dollar short on customer service.Kelley P.
Customer did not leave a comment.Blake P.
Friendly, hospitable and great service!chris H.
Customer did not leave a comment.SCOTT W.
Customer did not leave a comment.paul C.
The place was nice but it was closed at drop off. It was easy to return even though it was closed. I hope they do not let the truck leave their location with leaking in the cab when it rains and puddles forming in the floor board from the rain. The emergency Break light stays on even though the Ebrake is off and the engine light came on when we made it to TX.Melinda S.
Thank youSalam O.
The employee was very helpful in assisting with the pick up of the trailer. Could not have been better......excellent!GARY S.
Customer did not leave a comment.Richard B.
Everything went greatJerry S.
Although the staff was (somewhat) helpful, the entire process for renting this piece of equipment was a pain. From the begging, I had issues with reserving the equipment at the original location (they said my reservation had been canceled). I was then re-routed to this other location, where the staff had not been notified of our arrival, despite the claims made by the previous location. Further, the staff was minimally helpful and did not hook up the equipment as the person who normally did that was not available. Again, the staff member here was very polite, friendly, and supplied some of the resources we needed. However, this location did not have the other pieces of equipment we needed (to rent or to buy). I understand all fault cannot be placed on the specific location, but rather, on U-haul as a whole because of the initial issues with the reservation. I am extremely dissatisfied with the U-haul experience on the front end of this rental, which is unfortunate because I have used their services in the past and would have used them in the futureâ€”not likely after the frustration caused by this recent encounter.Patrick M.
Customer did not leave a comment.Adam C.
Customer did not leave a comment.Miguel S.
Customer did not leave a comment.SHARON P.
Absolutely Awesome Customer Service !!John W.
Customer did not leave a comment.Michael P.
The only thing that I would say is to make it a little easier /simplify it so that older people or someone that may have a hard time with instructions would have a better understanding how to set up their rental.CAROLYN R.
The lady on-site was very helpful after a very frustrating failure to pick-up the truck in an on-app early morning pick-up.Don M.
Your service was excellent and I would recommend you to anyone. The staff was friendly, courteous and very helpful. Also there were supplies that I needed and purchased right there at your location so I didn't have to shop elsewhere. Thanks again for your U-Haul rental !!!!Sheryl W.
Customer did not leave a comment.pamela T.
The lady that assisted us was an absolute delight and very helpful.Miranda C.
One person was training another. Both were helpful and truck quickly turned in..Charles P.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Jerry P.
Somebody else to assist in office-Kendall C.
Customer did not leave a comment.Nita M.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Robert G.
Staff extremely helpful. Went above and beyond to accommodate me despite scheduling issues.Kimberly W.
Customer did not leave a comment.richard W.
Made reservations. U-Haul changed my reservations without my knowledge and sent me to a location that was already closed.Keith D.
Customer did not leave a comment.JOHN D W.
Customer did not leave a comment.mark W.
Not happy at all with TRAFFICING~ I rented this on line. I had put in the location at the State Line Location in Texarkana. I never received any word until I got there to pick it up, that the reservation had been changed to the NASH location. And, when I got there, they did not have the truck I had originally reserved. I had to make TWO trips in a smaller truck to get it done. I have always heard that U-Haul is the best. I did not experience the BEST! What I got was confusion, not only with me, but with both locations, and I do not plan on using U-haul again, if this is the kind of service I am to expect. As well, I will not refer anyone to you all. Sad, that you all have ended up like this, after all these years. No Happy!!!!Sheila L.
Staff was greatJerry G.
went very smooth from start to finishNeil C.
Friendly peopleGary C B.
The ladies were very helpful and sweet and I enjoyed working with them and they were very helpful ??Leslie L.
This location was great. Very nice staff.William W.
Customer did not leave a comment.Kirk G.
Customer did not leave a comment.bonita W.
Customer did not leave a comment.Tom D.
Equipment had mud all over it!Richard B.
Customer did not leave a comment.TIMOTHY P.
The slow internet service. The lady customer service was great but i had to wait extra min because she couldn't get it to work so she had to call another lady and let her do it feom home but after all that she got everything taken care oflissa C.
Customer did not leave a comment.Ann B.
Customer did not leave a comment.Holli K.
Very good customer serviceDebbie S.
Customer did not leave a comment.BRADLEY S.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.LARRY H.
It was a nightmare. Took over a hour to rent a car dolly. I was going to tow a car to Little Rock,Ark and then tow a car back to my house in Winnsboro, Texas. I asked them to find me a place in Winnsboro or Sulphur Springs Texas to return. They told me I could drop off anywhere. Well when I tried to return in Winnsboro, I found out that they had listed Little Rock. Then after calling the rental place that I used to rent the dolly to get them to get it fixed,which they did, I saw on my contract that they listed my last name as dob (date of birth) I will not use that rental place againdewey D.
Customer did not leave a comment.PHILLIP F.
Excellent Customer Service ????JOHN W.
Customer did not leave a comment.ROBERT P.
Incredible! Got location to rent storage, most affordable in town and very well kept. Management top notch!DESTIN S.
Customer did not leave a comment.Youlanda O.
Customer did not leave a comment.Jennifer B.
Customer did not leave a comment.blake G.
Personal was very kind and helpful. & Have a black beautiful lab that helps here and there lol. Very nice staff, clean bold and lotRONNI F.
Customer did not leave a comment.DONALD H.
Customer did not leave a comment.Michael H.
Trailer leaked and got the contents of my trailer soaked. Left signal/brake/hazard light did not work (light element burnt out; verified voltage getting through wiring). Not good for driving through Dallas traffic. I should be given a refund.DAVID H.
They have been so sweet and helpful!Emilee H.
Way too expensive! Almost $300 to move 40 milesTina T.
Customer did not leave a comment.TERRY S.
Customer did not leave a comment.Ralph G.
Customer did not leave a comment.Selena J.
Customer did not leave a comment.GENE B.
Great experienceROGER N.
Customer did not leave a comment.Israel S.
Customer did not leave a comment.betsy R.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.Kelly O.
Customer did not leave a comment.Dakota C.
Waited over an hour to pick up my truck and trailer. During the loading of my car on the tow trailer the helper misguided me onto the trailer. Then he asked to back off and start over. At which time my car fell off the trailer.SUNNY D.
Customer did not leave a comment.Jon O.
Customer did not leave a comment.Keitha B.
Teach them how to do it. The lady at the place wore me out with ignorance. Why did i register online and everything if your people couldnt use the info for my pickup? She was definitely not able to do the software . Fire her.Randal R.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.JOHN C.
Friendly and efficientcindy M.