rep was very nice
JUNIUS G
Customer Reviews for PCH Wheels LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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HARRY KYou have a perfect setup. Thanks.
Richard Cnull
Richard CPrompt and courteous service.
CARLOS Anull
Brian CGreat Customer Service!
Alberto SThe facility and the office was very clean and organized, which was nice to see! Abraham was friendly and had my trailer ready in just a couple of minutes. I will definitely rent from PCH Wheels again.
DAVID Pnull
BYRON Dnull
BYRON Dnull
Richard Cnull
david hNice equipment. Quick in and out at pickup. Easy transaction. I was surprised at the early (4:00pm) closing hour (I didn't see the posted signs - my fault) but I was able to figure out the “after hours†procedure and secure key drop. Facility was nice and clean, as was the rental equipment!
william bNice equipment. Quick in and out at pickup. Easy transaction. I was surprised at the early (4:00pm) closing hour (I didn't see the posted signs - my fault) but I was able to figure out the “after hours†procedure and secure key drop. Facility was nice and clean, as was the rental equipment!
william bEasy and great experience
Jacqueline GThe guy even saw me waiting outside and opened early for me so I could get my work done, Very nice man.
Kristine FThe check engine light was on, I was told it was because of the catilytic convertor. Not a good reason, in my opinion.The truck is pretty beatup, the steering wheel was very rough and deteriorated. the wipers needed to be changed.
Michael Nnull
BRIAN CMaintain trucks better, and quit charging service fees on cards if that's the only option.
Kevin AMy experience was good, I really do not have any complains
Adrian Gnull
GERALD BThe location and employees were excellent. What is not wonderful is being charged per mile for an in-city rental. In conclusion, PCH Wheels LLC: 10/10. U-Haul's Business model: 0/10. I would rather raise a mule from birth and use a literal donkey cart for my next move.
Ricky BUhaul was in decent condition. Radio kept switching because the source button was stuck but the van drove well
MICHAEL Mnull
JILL HExcellent experience. Made a reservation. Pick-up and drop-off were both easy. The on-line service locator did direct me to an alternate location (HWY 46) not the nearest one to me that I had intended (I-35 service road at Walnut intersection), though it looked like the correct location on the map. No worries. Switched to the alternate location and got the job done successfully.
CLARK HThank you
STEVEN Rnull
GERALD BNice job!
TODD Dnull
ADAM BEnsure y'all's systems are working efficiently. Nonetheless the experience was good and the manager was very nice and helpful.
kennedy uFront office was friendly and helpful whenever I had questions. Move-in/out was easy as well! Only complaint is that my rent went up a couple times but not by a lot. Which is not anyone's fault. Overall a great experience.
Briana CI've been very satisfied with my experience with PCH and U-Haul.These guys are very courteous and professional.They are a real asset for our community and every time I need a rental truck they are there for me. I highly recommend them.
GERALD BKeep up the good work by doing what you are already doing ðŸ‘
Veronica KI wouldn't change a thing! PCH Wheels gets it right...everytime!
Anthony Wnull
Carl JStaff is very friendly and accommodating. They try their best to help save you money when you rent.
Kristine FMake sure unit is clean, make sure keys are out in the right lockbox. And maybe have someone there all day like normal hours.
Marie MStaff is very friendly and accommodating. They try their best to help save you money when you rent.
KRISTINE RNothing.
SHANE KI wouldn't change a thing! PCH Wheels gets it right...everytime!
ANTHONY WGreat!
MARIO GKeep up the good work by doing what you are already doing 👏
Veronica KI’ve been very satisfied with my experience with PCH and U-Haul. These guys are very courteous and professional. They are a real asset for our community and every time I need a rental truck they are there for me. I highly recommend them.
GERALD BFront office was friendly and helpful whenever I had questions. Move-in/out was easy as well! Only complaint is that my rent went up a couple times but not by a lot. Which is not anyone's fault. Overall a great experience.
Briana CTheir office closes at four I returned it at 4:15 so I had to do self check out
DONNA GEnsure y'all's systems are working efficiently. Nonetheless the experience was good and the manager was very nice and helpful.
kennedy uNice job!
Todd DTruck and trailer were hooked up and ready to go when we got there. Clean truck, great service.
GREGORY DThank you
STEVEN RMy experience was good, I really do not have any complains
Adrian GExcellent experience. Made a reservation. Pick-up and drop-off were both easy. The on-line service locator did direct me to an alternate location (HWY 46) not the nearest one to me that I had intended (I-35 service road at Walnut intersection), though it looked like the correct location on the map. No worries. Switched to the alternate location and got the job done successfully.
CLARK HUhaul was in decent condition. Radio kept switching because the source button was stuck but the van drove well
MICHAEL MWhile pressing the brakes the front wheels shook.
MATTHEW DThe location and employees were excellent. What is not wonderful is being charged per mile for an in-city rental. In conclusion, PCH Wheels LLC: 10/10. U-Haul's Business model: 0/10. I would rather raise a mule from birth and use a literal donkey cart for my next move.
Ricky BVery customer focused.
RUBY RMaintain trucks better, and quit charging service fees on cards if that's the only option.
Kevin AThe check engine light was on, I was told it was because of the catilytic convertor. Not a good reason, in my opinion. The truck is pretty beatup, the steering wheel was very rough and deteriorated. the wipers needed to be changed.
MICHAEL NThe service here was good. , and the locstion made it rasy
CATHERINE AThe guy even saw me waiting outside and opened early for me so I could get my work done, Very nice man.
KRISTINE RWe dropped off outside of business hours, everything went smoothly however there is road construction going on and no traffic control. May be deterring customers from this drop off currently!
CAITLYN SNice equipment. Quick in and out at pickup. Easy transaction. I was surprised at the early (4:00pm) closing hour (I didn’t see the posted signs - my fault) but I was able to figure out the “after hours” procedure and secure key drop. Facility was nice and clean, as was the rental equipment!
WILLIAM BEasy and great experience
JACQUELINE GYour employee that day inspected the trailer tires, found one to be unsafe and immediately went and found a jack, replaced that tire and showed me the warped tread on the tire he was concerned with. That was awesome costumer service, wished I’d remember his name, know he had on a Marion t-shirt😎 I am grateful
Mark HThe facility and the office was very clean and organized, which was nice to see! Abraham was friendly and had my trailer ready in just a couple of minutes. I will definitely rent from PCH Wheels again.
DAVID PGreat Customer Service!
ALBERTO SPrompt and courteous service.
Carlos AYou have a perfect setup. Thanks.
RICHARD CTerrible Experience.
AMANDA C