Customer Reviews for PCH Wheels LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of PCH Wheels LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jeffrey G.
Rating:

Customer did not leave a comment.

Craig R.
Rating:

Customer did not leave a comment.

Kim S.
Rating:

I was told when renting the Uhaul I could return it to any location. So I picked the closest one to my drop off which was 920 IH 35. Upon arrival I was told I could not return it there and was given the 1060 S State Hwy 46 location. It was a Sunday afternoon and they weren't open which was another reason I had wanted to return it to the 1st location. I was told I could check it in on my phone, but couldn't as it wouldn't accept my login. After at least a 20 minute hold on the phone, I was told to unhook it and take a picture, to prove I had returned it. I found this very unprofessional and worrisome. I was not comfortable doing this but it was the only option I was given. When I called the location the next morning to make sure that they had checked in my trailer, the man I spoke with was very short with me, didn't ask for any numbers just said everything on his lot was checked in and hung up.

Lisa H.
Rating:

The rep was professional, friendly and I would definitely go there again.

John O.
Rating:

Customer did not leave a comment.

RANDY H.
Rating:

Customer did not leave a comment.

Cynthia G.
Rating:

Excellent service

Dawn C.
Rating:

Customer did not leave a comment.

James C.
Rating:

Customer did not leave a comment.

WILLIAM BRADLEY M.
Rating:

Customer did not leave a comment.

Burel S.
Rating:

Customer did not leave a comment.

John M.
Rating:

Individual on site very friendly and helpful

Michael F.
Rating:

Customer did not leave a comment.

Kimberly S.
Rating:

Wonderful experience, will definitely use again!!

Kimberly K.
Rating:

Customer service was prompt and attentive. The process did not last long.

THOMAS D.
Rating:

Was reimbursed for the wiper blade at turn-in.

cary G.
Rating:

Customer did not leave a comment.

LESLIE K.
Rating:

Dropping the truck off (from a one way rental) was quick and easy. No problems.

Daniel O.
Rating:

Customer did not leave a comment.

Kenneth F.
Rating:

Customer did not leave a comment.

LESLIE W.
Rating:

Not sure.

Barbara F.
Rating:

The best customer service so glad I switched to this location! Very happy!

JOHN Z.
Rating:

Customer did not leave a comment.

Dylan E.
Rating:

Nothing needed to improve this location, this is the second time I've rented from here, if I ever need any sort of rental for a trailer etc I would hands down rent from here or tell a friend to rent from here

Charles F.
Rating:

Customer did not leave a comment.

sean C.
Rating:

Customer did not leave a comment.

REGINA H.
Rating:

friendly service provider

william M.
Rating:

Even though the drop off location hours were posted they were not open and the lot was completely full It took longer to drop off the trailer than it did to pick it up

REGINA H.
Rating:

Customer did not leave a comment.

Tony M.
Rating:

Thanks for your help Ron.

Ted H.
Rating:

Customer did not leave a comment.

JOHN B.
Rating:

Customer did not leave a comment.

Ronald B.
Rating:

Great customer service.

betty C.
Rating:

Customer did not leave a comment.

Kim D.
Rating:

Customer did not leave a comment.

Frans A.
Rating:

Not sure. My tow dolly could have just some grease. Other then that it was a great excellent experience at wheels

Michael H.
Rating:

Customer did not leave a comment.

anitra W.
Rating:

Customer did not leave a comment.

Pamela D.
Rating:

Customer did not leave a comment.

Dylan C.
Rating:

Better lighting for after hours drop off

George S.
Rating:

Customer did not leave a comment.

delbert H.
Rating:

Customer did not leave a comment.

JOSHUA C.
Rating:

Customer did not leave a comment.

Jennifer R.
Rating:

When a customer requests to have dollys as part of the order, it should be loaded onto the truck when it's going to be picked up before office hours. They were taken off my order, but now there is still that initial hold pending on my account when I have already been charged.

Tony M.
Rating:

Ron was very helpful, thanks.

Keisha F.
Rating:

It was raining and truck parked in dirt lot so front inside was muddy and muddy on outside of truck. Per rep, would document on my account that he wasn't able to get it cleaned. Trailer was fine.

MICHAEL B.
Rating:

no they was very good Job

steven L.
Rating:

Traffic to get out was/is horrible at this location

Patsy G.
Rating:

Customer did not leave a comment.

DeAnn G.
Rating:

Customer did not leave a comment.

mike C.
Rating:

Customer did not leave a comment.

Sandi S.
Rating:

Customer did not leave a comment.

Ricardo E.
Rating:

Customer did not leave a comment.

CHRISTOPHER R.
Rating:

Customer did not leave a comment.

betty C.
Rating:

Quality CustomerService

andrei V.
Rating:

Customer did not leave a comment.

goerge L.
Rating:

Customer did not leave a comment.

Jeff I.
Rating:

Customer did not leave a comment.

Joshua T.
Rating:

Customer did not leave a comment.

Alan G.
Rating:

Customer did not leave a comment.

Christian S.
Rating:

Didn't have all the blankets I ordered. Just confirm accessories are in stock to fulfill the order

Miguel C.
Rating:

Customer did not leave a comment.

Theresa S.
Rating:

Customer did not leave a comment.

Cory W.
Rating:

Customer did not leave a comment.

RICHARDMICHAEL M.
Rating:

Great communication with customers and very helpful unhooking!

Janet T.
Rating:

get a rep with a better attitude very rude i had a issue i called he was very nasty would not help at all.

Ryan M.
Rating:

Customer did not leave a comment.

Robert K.
Rating:

Customer did not leave a comment.

April B.
Rating:

Perfect customer service! The staff was very friendly and went above and beyond to help me with my hauling and storing need!

Rhonds E.
Rating:

Customer did not leave a comment.

Denny H.
Rating:

None better in the area IMHO

Bradley B.
Rating:

Customer did not leave a comment.

Adrian M.
Rating:

Customer did not leave a comment.

Mickey I.
Rating:

The gentleman at this location was awesome.

Michael G.
Rating:

Andrew was super helpful and great customer service. Much appreciated.

Ted Dale J.
Rating:

Customer did not leave a comment.

John G.
Rating:

This was the 4th drop off location I experienced that day- a nightmare experience as I couldn't get through to Uhaul after being told by the original drop off location that he was full. No help, no support. Not sure I'll be using uhaul again any time soon.

Suzanne P.
Rating:

Customer did not leave a comment.

Bao T.
Rating:

Customer did not leave a comment.

John G.
Rating:

Drop off location was changed at the last minute but a new one was not given. Spent over 2 hours on hold, trying to find a different location, was turned away multiple times. Genuinely one of the more frustrating and unnecessarily difficult experiences I've had. Not sure i'll be using UHaul again any time soon.

JOSEPH S.
Rating:

Customer did not leave a comment.

Ashlyn S.
Rating:

Customer did not leave a comment.

JEAN-MARC M.
Rating:

The person who helped us was very nice and extremely helpful. He did a great job of getting me fixed up and ready to go. Thanks.

JULIE Y.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

What a joke U-Haul is!!!! Rerouted me 3 times to different locations only to be turned away because these places were full and would not accept any more trailers!! Each of them said they called to inform someone to not send any more customers and got no answer!!!! Had to drive all over town and finally dropped off at 3rd location, NEVER AGAIN!!!!!!!

Erica M.
Rating:

Excellent customer service! Will use again if the need should arise.

Jan M.
Rating:

Customer did not leave a comment.

Kendra B.
Rating:

Customer did not leave a comment.

Catheryn P.
Rating:

The truck had 1/16 of fuel in it when I picked it up, so I had to get gas before I did anything. The truck was dirty. The windshield and side mirrors were dirty and there was no windshield wiper fluid to clean the windshield. I was promised a dolly and told I was charged for one, but when I arrived there was no dolly and since it was after hours there was no help. I called the office and U-haul's 800 number but did not get the assistance I needed. I was extremely disappointed about the whole reservation and after hours pick-up service, because of the lack of on-line assistance.

Mary V.
Rating:

The gentleman who waited on us was so nice and helpful. He done an excellent job.

Kathy C.
Rating:

Customer did not leave a comment.

Joel Z.
Rating:

Excellent

Robert D.
Rating:

Customer did not leave a comment.

Eugene H.
Rating:

They did not provide any documents, receipts, confirming I'd returned the trailer. It worked out but seemed unnerving as I left with no proof I'd returned the trailer.

Neal H.
Rating:

Make sure the box is clean for the next person. There were white pills spilled in the floor of the box. We left them in there as we had no idea what they were and didn't want to have any physical contact with them.

Douglas R.
Rating:

Customer did not leave a comment.

Elizabeth S.
Rating:

The process to pick up the keys from the Dropbox was very confusing. Could have been much easier. I had to click on multiple emails I previously got so the uhaul site would direct me to the correct link. I was not able to log onto the website using my username and password without it.

Courtanne G.
Rating:

Customer did not leave a comment.

Ben C.
Rating:

The electronic checkout process to return the rental was tedious requiring photos of the trucks location and such. Having to walk back and forth from the key Dropbox back out to the truck was a major inconvenience.

Chelsea W.
Rating:

Dude bitched about uhaul being a terrible company. Wanted them to come get their “shit” and shove it up their ass!

No reviews have been submitted for this location.

Back
To Top