Service was extremely rude and poor. The attitude of the employee guarantees that I will never refer or come to this location again even when my job requires something close.
Taylor T.
Customer Reviews for PCH Wheels LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lady was nice and helpful, my go to Uhaul destination 👍
Mason S.It was an easy process. The lady that helped me (I can't remember her name but her dog Cowboy was adorable.) was very nice and helpful. She gave me return options and said call if I had any trouble. It was a great experience.
Susan S.I thought the location was great employee was great I dropped off after hours I love that there was a map to tell you where to park it and where the drop off key was but I can see some people that are not experienced with the bigger trucks being intimidated by the drop off area overall location was excellent employee was excellent
Brandon R.prompt service, zero issues, easy transaction
Terry C.The entrance stated to turn in was blocked with cones so could not turn in there.. just left the truck with the rest... no real instructions where to leave it... You folks really need to get your shit together...
Jeffery K.n/a
Diana L.The lady manager is very helpful when hooking up everything
REGINALD B.Great lady
ARMANDO H.Communication is key. I was not told anything about possibility of having to self check-in upon return, or how to do it. Had to figure out on my own: coming right up on 24 hours, I was injured, plus, it was 100+ degrees. NOT an enjoyable experience. There was a bunch of dirt inside the truck storage area - it took 15 minutes to sweep and clean so we could load our furniture.
delaney M.all was great thanks
William N.None
Miguel H.Had an easy time renting the equipment.
Robin P.Both map links were totally off. Had to use google maps.
Edward O.Easy drop off
Patricia B.Very helpful and friendly
David K.Fix airbag lights/ check engine lights and any other warning lights on dashboard.
Haivien D.I used a multitude of u-haul locations over the years, and this one stands tall over all..
Lawrence L.I moved locally and had nobody to drop me off. The attendant stated I could not leave my car there because she was full, although I found a couple of places I could have parked. She stated if I left my car then she would block me in and I wouldn't be able to get my car back at all. I found that comment to be rude and not very helpful. She then proceeded to complain about being the only one there and bitched about getting no help on hooking up the trailers people were renting. Not very professional or friendly.
Stacey C.Location staff were great and equipment was great, reason for not recommending pertains solely to cost of rental for 24hr period and only 20 miles used($80-$90)
Brent P.Sherri was great. Thanks!
Thomas K.Easy going place to rent from. Personnel was straight forward and to the point. I enjoyed this location and will be back.
Daniel O.I always select No on the SafeDrive coverage when reserving online then get charged for it unbeknownst to me until I've already paid and receive the invoice in my email. Always ask for a detailed invoice before running your card. This has happened to me twice now.
Katelan F.Very prompt and courteous service.
Wayne C.The lady in the front office was amazing. Very professional. I will recommend this place.
aric A.The woman who helped us was awesome. She had 6 customers waiting to rent trucks and handled everything professionally.
Renee P.Truck was in rough shape and the A/C did not work
Mark R.All was good!
Hector L.I always rent from here when possible. Fast, efficient service. Thank you!!
Jim C.The kind lady that works at thei uhaul location is awesome. I look forward to interacting with her every time I rent equipment there. She is friendly and extremely professional.
Daniel B.The gate latch on the tailor was not latched the employee did the walk around safely check. However, when I pulled into the highway the gate fell open as I entered heavy traffic. This is an unsafe practice. Not to mention the staff member was very unfriendly. I will not return to this location.
Donna B.No improvements needed, even though it was after hours the staff had assured us drop off would be easy and it was. We picked up, loaded, moved several hours away, unloaded and dropped off in a matter of 6 hours. So much easier than involving a moving company. Not to mention more affordable and I really needed to watch my budget. Thank you!
Melanie S.Excellent service and location.
JASON W.Better customer SERVICE! Somewhere too park our vehicles when we pick up a truck. I was told there's no parking that (I ) need to go next door to the car wash and ask them if I could park my car there or the other side to enterprise rental to see if I could park there. Then she told me if they say no you'll need to park across the highway and walk back over. I told her she should have told me this over the phone when I made the reservation 2 days prior I could have been drop off. She said most people don't need to leave their cars. I don't believe that. I rent a 15 foot uhaul almost every month sometimes twice to pick up product for my business in Austin and I always leave my car on the lot. Then she told me there's your truck, I went out there and couldn't even get in it was parked too close to the other vehicles . I've always had somebody walk with me out to the truck to go over the mileage and the gas. When I brought the truck back she took the key and said I'll email you the receipt I said don't you need to check the mileage.She I'll check it later! I took a picture leaving and when I came back. So I was able too park my car at the car wash they were very curious to me and understanding. They said this happens everyday sometimes people just park their for hours in the parking place where you vacuum your car out and don't even ask. If I was the owner of the car I would tell her Uhaul do not tell your customers to ask or park there car on my property or they will be towed! She was VERY Rude not like she sounded on the phone when I made the reservation. Hopefully something is done about this situation and not ignored! And I would like to hear from you about this matter. Christine 210-317-1005
Christine H.I have used this site in the past and have always been pleased. Was disappointed that the Uhaul website did not work properly (indicated my dropoff location was where I picked up the trailer in FL) so I was not able to do an on-line check in, but that had nothing to do with the drop off location. Thanks.
Scott G.Floor in the cab had some dirt on floor, Not to bad though
Jeffery P.Drop-off was a breeze. I was out in less than 2 minutes.
Heather W.Nothing things here are just as promised
Tybe L.Employee at front desk was a pleasure to work with
Gabriel M.Great vslue customer service as always!
john M.Sherry provided outstanding instructions on how to drop off the truck after hours. She was very professional and prompt on checking in the vehicle the next day. Great customer service.
Richard S.Sherry was very helpful in renting the trailer that we needed. She went over and above.
betty K.I returned the truck with the gas level at the EXACT SAME as it was when I picked it up. When I received my receipt I noticed I was charged almost $17 for four gallons of gas. This is a SCAM to get additional money from me. I'm sure most people would not make the complaint and they often get away with this theft. I highly recommend auditing this location to see how often they rip off other uHaul customers.
Bryan C.Office clearly explained the rental and requirements- very happy with the trailer rental
peter O.Fast and easy turn in.
Norma M.The lady behind the counter was a little rude.
Tracy M.Needs a new tire but it made it fine . Pickup was fast and easy
CHRISTOPHER P.Awesome customer service from the lady at the counter! Highly recommended because of her!
John E.Excellent customer service. Highly recommended!!!
John E.