Customer Reviews for PCH Wheels LLC
(U-Haul Neighborhood Dealer)

1,915 reviews

1060 S State Hwy 46   New Braunfels, TX 78130

(830) 608-1975

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8:30 am–1 pm
  • Sun: 9 am–12:30 pm

Services at this Location:

Contact Us

(830) 608-1975

1060 S State Hwy 46
New Braunfels, TX 78130

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8:30 am–1 pm
  • Sun: 9 am–12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEPHEN O 
Rating:
5.0

Customer did not leave a comment.

BRIAN B 
Rating:
5.0

Customer did not leave a comment.

DANIEL T 
Rating:
3.0

Guy was pretty helpful until he told me that my drop off was supposed to be at another location which was way out where I told the lady I was going also if I were to drop it off it was going to be an 80 dollar upcharge .. mind you it wasn’t the guys fault since the first lady said I could drop it off at the nearest location. I had to call U-Haul and change the location and question why would they charge me it was quickly fixed but overall poor customer care

LIDIA U 
Rating:
4.0

Don't send me to a location 17 miles further from where I reserved a truck then charge me for the extra mileage

GINA G 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B 
Rating:
4.0

Please have one side of the driveway open so those of us returning after hours can park the vehicle safely

Kristin B 
Rating:
5.0

Customer did not leave a comment.

CHARLES R 
Rating:
5.0

Always use PCH Wheels LLC for my trailer rental needs - fast, friendly, and convenient

JULIUS Z 
Rating:
3.0

Customer did not leave a comment.

COLE H 
Rating:
5.0

Staff was incredibly helpful and friendly. I couldn’t have asked for a better experience. This is why I always use them for my quick moving needs.

JACOBY H 
Rating:
5.0

Keep it up. Yall exceeded my expectations.

AUSTIN J 
Rating:
2.0

truck that i was assigned to did not start. Had to change trucks. Also rented a dolly and that was not in the truck

JESSICA P 
Rating:
5.0

Customer did not leave a comment.

Tanner M 
Rating:
5.0

Customer did not leave a comment.

SAMAR N 
Rating:
5.0

This is my new place to rent U-Haul equipment.

JEFFREY T 
Rating:
5.0

All was good

CHRISTOPHER J 
Rating:
5.0

The 26 foot truck was extremely filthy, and dirty inside the back trailer. I had to sweep it out before I could load up my items, that was really a hassle.

Sherrian A 
Rating:
5.0

Customer did not leave a comment.

Bryan S 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

MARK K 
Rating:
5.0

Customer did not leave a comment.

Sergio R 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

Michelle A 
Rating:
5.0

Keep up the good work

CLARENCE C 
Rating:
5.0

Customer did not leave a comment.

KU Y 
Rating:
5.0

Customer did not leave a comment.

TRENTON H 
Rating:
5.0

Customer did not leave a comment.

Erin U 
Rating:
5.0

Easy drop off and no hassles.

LARRY P 
Rating:
5.0

Very quick and easy.

JEFFREY V 
Rating:
5.0

Best experience overall

Ronald B 
Rating:
5.0

Customer did not leave a comment.

JULIUS Z 
Rating:
5.0

Good

HIEU N 
Rating:
5.0

Customer did not leave a comment.

Erik L 
Rating:
5.0

This location is my go to. The only thing is look at is the return website. Three times it has glitches out on me, not letting me finish the return and leaving me wondering if it went through or not.

Mason S 
Rating:
5.0

This Uhaul location was fast, efficient and super customer service oriented. I'm renting from them again for the second time this week and even though they aren't the closest location to me, they definitely earned my business

KRISTINA E 
Rating:
5.0

Customer did not leave a comment.

CODY A 
Rating:
5.0

Customer did not leave a comment.

MARK H 
Rating:
5.0

Customer did not leave a comment.

KAREN C 
Rating:
5.0

Abraham is awesome. Rented from this location several times and always a great experience.

SETH H 
Rating:
5.0

I had a great experience and the equipment was perfect for my needs

Donna M 
Rating:
4.0

Truck was dirty had 1/4 tank of fuel and no wiper fluid.

Scott T 
Rating:
4.0

Customer did not leave a comment.

HARPER T 
Rating:
5.0

Customer did not leave a comment.

EIC E 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
4.0

Customer did not leave a comment.

marco m 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
4.0

Customer did not leave a comment.

JOSEPH F 
Rating:
5.0

Nothing ABRAHAM was the greatest @ very helpful.

Shawn G 
Rating:
5.0

Abraham was great. Rental was ready to go on time. Would highly recommend

SETH H 
Rating:
3.0

Customer did not leave a comment.

LISE S 
Rating:
5.0

The store manager was very professional and helpful. U-Haul trailer rental is my go to place every couple of weeks.

LUIS R 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE S 
Rating:
3.0

Abraham helped me, was couteous, connected the tow dolly, and took a photo. He told me exactly where to return it. My experience was pleasnt. I would definately come back. And I have already mentioned this palce to others.

DAVID S 
Rating:
5.0

Customer did not leave a comment.

RAUL R 
Rating:
5.0

Attendant very nice and helpful

Deborah H 
Rating:
3.0

Young man that waited on me and hooked me up with trailer was excellent.

JOHN W 
Rating:
5.0

Nothing it all went very well. Abraham attended to everything I needed.

CODY W 
Rating:
5.0

Customer did not leave a comment.

FREDY M 
Rating:
5.0

Customer did not leave a comment.

CHARLES H 
Rating:
5.0

After hours. I did call and someone helped with directions on where to park the truck

JENNIFER S 
Rating:
5.0

Customer did not leave a comment.

BRUCE R 
Rating:
5.0

Customer did not leave a comment.

DAVID A 
Rating:
5.0

Customer did not leave a comment.

Yvette S 
Rating:
5.0

Customer did not leave a comment.

COURTNEY F 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN Y 
Rating:
5.0

The location itself was professional and efficient, and overall an easy experience. Way better than another U-Haul location in town. The truck had some wear on it... The driver's side visor was gone. The gas tank cap tether was hanging by a thread and broke when I put it back on. Not deal breakers though.

Timothy I 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS R 
Rating:
5.0

Customer did not leave a comment.

DONALD L 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W 
Rating:
4.0

Customer did not leave a comment.

Daniel M 
Rating:
5.0

The young man running the place is always very nice and very Efficient He lets me know exactly when the equipment I am renting will be available. Is easy to contact. Also helps me hook up my trailer which is nice as I am 67 years old

JAMES C 
Rating:
5.0

Customer did not leave a comment.

DUSTIN H 
Rating:
5.0

Be nice

Omar H 
Rating:
5.0

So easy to return the trailer!!! I’m absolutely impressed with the total experience…. Staff made this the easiest thing to do…. Very helpful!

Robbi S 
Rating:
5.0

Customer did not leave a comment.

Paul R 
Rating:
5.0

Customer did not leave a comment.

Charles T 
Rating:
5.0

Customer did not leave a comment.

Ken W 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L 
Rating:
4.0

The truck had a lot of mileage on it and the driver's door you had to slam it really hard to get it to stay shut.

Debra C 
Rating:
5.0

Customer did not leave a comment.

ROBERTO P 
Rating:
5.0

Easy convenient

Yvonne S 
Rating:
5.0

Customer did not leave a comment.

Alberto S 
Rating:
5.0

Customer did not leave a comment.

jeremy h 
Rating:
5.0

Customer did not leave a comment.

Donna B 
Rating:
5.0

First time I ever used this type of trailer and was very impressed. Staff was friendly and very knowledgeable as well as very helpful. 5 ⭐️ ‘s!

Gregory G 
Rating:
1.0

I was charged an additional $121.00 at this location for unknown reasons. I already paid for equipment when I made the reservation. In fact, we decided not to get any equipment, except for the appliance dolly and 10-12 blankets. so we actually should have had a credit card credit. (At the location, my husband said we would not need the furniture dolly or any others.) I was not told about the extra credit card charge, so I will have to dispute it with my credit card.

Tara S 
Rating:
5.0

The guy working was super helpful. The trailer was ready to go. The only thing was it was so tight with other trucks and trailers it was hard getting out and in. Not much room.

Gerald P 
Rating:
5.0

Pick up and reservation was great

Jeri H 
Rating:
5.0

Customer did not leave a comment.

Rafaela R 
Rating:
5.0

Customer did not leave a comment.

NESTOR T 
Rating:
5.0

Customer did not leave a comment.

Melinda M 
Rating:
1.0

Person at front is not personable, seems to hate his job, doesn't have customer service skills, doesn’t know how to sell because i felt cheated on with the service. I was not told how everything works before I paid.

maria a 
Rating:
5.0

Customer did not leave a comment.

Clifton W 
Rating:
3.0

Understand it’s a satellite location and it’s fine.

Garry E 
Rating:
1.0

Please stop sending me emails, because I provide an email address that you require to make a reservation and you bury this bs in your terms and conditions doesn’t mean I want them. If your employee/business provides great service worthy of a review I’ll happily give credit where credit is due, but you flooding my inbox is annoying, 9, I repeat NINE emails (and an unsubscribe button that clearly doesn’t work) to rent a silly tow dolly for a few hours? Do better. Oh and to top it off you give me an option to select “Not Applicable” hoping I wouldn’t completely tank someone’s metrics over your absurd practices to only get an error saying I have to select a response…like what?! Great than the response is no, no, and no and you should just remove “not applicable” 🙄

Calvin M 
Rating:
5.0

Customer did not leave a comment.

David S 
No reviews have been submitted for this location.

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